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Shell to Buy Power From U.K.’s Largest Battery Storage Plant

Shell Energy Europe Ltd. has agreed to trade power from what will be the U.K.’s largest battery storage project.

The Royal Dutch Shell Plc unit agreed to a multi-year deal to “optimize the use of renewable power” in the China-backed project, which is expected to come online by the end of this year. Batteries, Shell says, will play a key role in the energy transition as these will be able to store excess energy and feed it back to the grid when demand calls for it.

China Huaneng Group and China’s state-backed CNIC fund are backing the Minety power storage project, which consists of two 50-megawatt batteries in southwest England. “Projects like this will be vital for balancing the U.K.’s electricity demand and supply as wind and solar power play bigger roles in powering our lives,” according to David Wells, vice president of SEEL. read more



Permission was given by Caroline Ryan to publish her comments about Shell Energy which she accuses of holding her hostage as a customer, making threats to destroy her credit rating and of sabotaging her switch to a different energy supplier, Octopus. 

From Caroline Ryan

After 12 months of arguing with this company they have now sent me a court summons?

I signed up with this lot and cancelled within 2 days.

They then sabotaged my switch to Octopus.

Once I received a cancellation notice from Octopus I called them. read more

Is Shell Energy the worst utility company for service?

The featured brief extracts were taken in recent days. Visit the above Shell Energy page on Facebook to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews about Shell Energy; the difficulty in speaking to the company by phone.

Tom, 7 Jan 2020

Have been on the phone for a total of 90 minutes waiting for them to answer. What a brilliant company

Brian, 7 Jan

As soon as my contract expires I will leave after being with Shell and 1stUtility for many years. Can’t leave earlier due to punitive early leaving charges. Impossible to recommend this company for service or cost.

Ray, 8 Jan 2020

Anyone tried downloading the shell energy app. What a load of rubbish, sends one in circles trying to log in. Suggested I log in to shell go + app, not fit for purpose for a home energy customer, only if you buy shell fuel at a fuel station. I don’t. Communication between me and shell via email gets no where. read more

Shell-owned floating wind firm to ‘review future’ of Scottish office with oil major

A floating wind firm purchased by Shell in November is to review the future of a Scottish office registered before the buyout, the company’s head of projects said last night.

Brittany-headquartered Eolfi, a French renewable energy developer specialising in floating wind projects, registered the Edinburgh office for Eolfi Scotland in late October 2019.

It was announced that Shell would buy up 100% stake in the company on November 5 – but the deal was not finalised until December 20. read more

The UK Best Home Broadband ISP Options for 2020 by ISPreview

Extracted from: The UK Best Home Broadband ISP Options for 2020 by ISPreview

Monday, January 6th, 2020


Entry-Level Package Examples

Superfast: Average Speed 35Mbps – £29.99 a month (discounts sometimes reduce this to c.£24)

Despite being an energy provider Shell Energy (formerly First Utility) also do a fairly cheap broadband and phone service too, which pledges that it “won’t hike your broadband prices up at the end of your contract” like other ISPs. On top of that they also boast fairly good UK based support, don’t charge any upfront fees and offer petrol discounts (at Shell stations) to their customers. read more

Shell boosts Smart Export Guarantee tariff following criticism

Energy supplier moves tariff from 0.001p per kWh to 3.5p per kWh, insisting first price was a ‘pilot’ tariff

Shell Energy has significantly bumped the price it will pay for solar energy produced by domestic customers, after attracting criticism from climate campaigners for initially having the lowest rates on the market.

Under the new Smart Export Guarantee (SEG) launched on Wednesday large suppliers must pay for energy provided to the grid by small scale producers, including people with rooftop solar panels. read more

Shell Energy the worst utility company ever?

By John Donovan: 23 Dec 2019

Selection of extracts from pissed off customer reviews about Shell Energy UK posted recently on review sites such as Trustpilot.

(1) Terrible company stay well clear of their broadband

(2) This is the worst utility company ever, do NOT enter into a contract with them.
Their customer service sucks, 4 phone calls that have taken almost 5 hours…

(3) the saga goes on.

Ref my previous review, nothing has changed, more chance of winning the lottery than contacting customer services… read more

‘This f*****g company’ disgruntled customer gripe about Shell Energy


On 23 Dec 2019, at 12:41, wrote:

So I’m paying £190 a month to to this f*****g company x had smart meters fitted x my total bill this month should be about £80-£90 max and they’ve upped my debit balance by £500!!! WTF????!!!!

Liz Brady



Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. In October 2013 the Coventry-based company was ranked as the seventh-largest supplier in the UK, making it the largest outside the Big Six. Wikipedia

CEOColin Crooks (2018–) HeadquartersCoventry Founded2008 Area servedUnited Kingdom Parent organizationThe Shell Petroleum Company Limited

Shell Energy Contact webpage read more

Energy supplier pays £1.5m after overcharging customers

By August Graham, PA City Reporter: PA Media: UK News: 16 December 2019


Energy supplier pays £1.5m after overcharging customers

It is the second time that a company has had to pay out for breaking the price cap rules. In June, Shell Energy paid £390,000 after it overcharged its customers by £100,737. More than 6,000 customers were affected by the breach, Ofgem said at the time.

Shell Energy Beware

If you have a gripe against Shell Energy and want it published here, please send it by email to Please indicate whether you wish to remain anonymous. Review postings will be intermingled with positive and negative news reports about Shell Energy. Click on the above Shell Energy Beware headline link for more information.

Shell’s difficult relationship with UK wind energy

Shell’s difficult relationship with UK wind energy

When Shell pulled out of London Array offshore wind project in 2008, it probably didn’t realise it would mean more than 10 years in the UK offshore wind wilderness.

But according to accounts at the time, many in the sector felt scorned – some were downright angry.

Shell was eventually bought out of the £2 billion project by Masdar, but a message had filtered through that the company was perhaps no longer looking at offshore wind as viable option.

Danish firm Dong Energy, one of the major partners in the 341-turbine project, is now Orsted – arguably the biggest offshore wind firm in the world. read more

Ofgem minded to allow Shell Energy to claim £354k

By Priyanka Shrestha: Monday 9 December 2019

Ofgem has said it is minded to allow Shell Energy to claim up to £354,147 for costs incurred in acting as a Supplier of Last Resort (SoLR) to customers of failed supplier Usio Energy.

First Utility, which rebranded as Shell Energy in March this year, was chosen by the regulator to take on Usio Energy’s 7,000 customers following a competitive process.

An SoLR can make a claim for Last Resort Supply Payment (LRSP) from relevant distribution networks if granted consent to the amount claimed. read more

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

The first that those affected knew of this was when Shell Energy’s debt collection firm of choice – Corporate Debt Solutions Global – sent them a letter that threatened disconnection of the service due to non-payment, which as you can imagine will have come as quite a shock.

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

By Mark Jackson: Wednesday, August 21st, 2019

A few of Shell Energy’s UK broadband ISP customers, seemingly including some of those who were previously with First Utility before the recent rebrand, complain that they have been hit with letters from Debt Collectors after the provider appeared to stop taking automatic payments via established Direct Debits.

Just to recap. First Utility, which supplied over 700,000 UK households before the change, agreed to sell its business  (valued c.£200m-£300m) to Anglo-Dutch oil company Shell Petroleum Company Ltd. in 2017 (here). The sale was recently followed by a move to re-brand First Utility to Shell Energy in March 2019 and the latest problem began shortly after that. read more

ATO slugs Shell with $755m bill in fight against multinational tax avoidance

The Australian Taxation Office has hit the British-Dutch oil giant Shell with a bill estimated at $755m as it continues to pursue multinational resources giants over claims they have avoided paying tax on offshore gas projects.

Court documents reveal Shell’s main Australian company, Shell Energy Holdings Australia, has been fighting the ATO for six years over tax on the company’s stake in the $30bn Browse gas project off the coast of north-west Western Australia.

The ATO’s pursuit of Shell is part of a broader effort to shake money out of big oil and gas projects that one of the authority’s most senior officials says has brought forward tax revenue by a decade. read more

Shell Energy to refund £390,000 to thousands of customers for overcharging on bills

SHELL Energy has been forced to pay £390,000 in refunds and compensation to thousands of households for overcharging on bills after the price cap kicked in.

The supplier, which rebranded from First Utility in March, overcharged roughly 12,000 customer accounts a collective total of £100,734 between January and March this year, regulator Ofgem found.

The price cap was introduced in January, and was aimed at saving 11million households on poor-value tariffs about a billion pounds a year. read more


Mar 25, 2019

  • More than 700,000 homes in Britain switched to renewable electricity overnight
  • Rebrand reflects growing importance of power in Shell’s global business

Shell today rebranded First Utility as Shell Energy* and confirmed that it has switched all of its British residential customers to 100% renewable electricity. Renewable electricity will now be offered as standard to all existing and new customers, along with discounts at Shell service stations across Great Britain. Shell Energy Retail Ltd will be rolling out a range of smart home technology offers throughout the year, starting with smart thermostats and home electric vehicle charging from today. read more

Selection of webpage header images from 

Selection of webpage header images from our sister websites including 

The webpage header images below provide some indication of Shell’s past and current activities and its long-term feud with John Donovan, the founder of this and 10 other Shell related websites.

Shell did take action several years ago in regard to the alleged wrongful use of trademarks and domain names (including and but lost the case.

Contact for more information.

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