Posts Tagged ‘Shell Slow Broadband’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Examples Posted 10 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Ashok: Location PRESTON: Date 2023-07-21

Comments

One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001

Reviewer Lisa Stanley: Location Horsham: Date 2023-07-19

Comments

Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I’m stuck in 18 month contract with them. I blame Currys for selling them to me!!

Reviewer Adam: Location Oldham: Date 2023-07-18

Comments

I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them. read more

Examples Posted 6 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jane: Location Wilmslow: Date 2023-07-14

Comments

My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!

Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13

Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID

Reviewer Ashok: Location PRESTON: Date 2023-07-13

Comments

One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more

17 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Possibly the Worst Broadband Service Ever

I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril… read more

POSTED July 9, 2023

“Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.”: “Utterly useless. Customer service uncontactable, endless overcharging, broadband speed less than 1/3rd of what they promised. Look elsewhere.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Walton: Location Llandudno: Date 2023-06-17

Comments

Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.

Many phone calls where they had told me I hadn’t returned the router (I had) and several final bills which included charge for non return of router. I asked several times for correct bill and they eventually without warning referred me to collections agency. I called the agency immediately and they had the correct amount which I paid over the telephone immediately. Avoid this company Poor Broadband and extremely poor customer service. read more

28 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish the worst internet…

Apsolute rubbish the worst internet provide ever, talk talk and now internet much better. Shell internet doesn’t work at all, they give you little to no internet, then charge you for months of internet you’ve not received rubbish company with rubbish customer service!!!!

Stay away from shell broadband

I am currently sitting on hold, it’s been 40 mins and this is my 3rd attempt to get through. First attempt Shell offered me a call back, I agreed to this. My phone rang twice as I went to answer it cut off. Second time I was on hold for 5 – 7 mins the phone began to ring and I was hung up on. This company clearly does not value its customers. Now for the reason I am trying to contact Shell. I signed up to their broadband with average advertised speed of 67mbps. I knew I would not get those speed where I live, but I knew I should be receiving 32mbps. My internet went live on the 12/06 And I have not received anything over 18mbps. Whilst writing this review I have finally managed to speak to a operator from Shell who is less than interested in helping me. I was told I’ve had looked at other speeds in your area and 16 – 24mbps is the going rate. How is it with my previous provider I could get speeds of 32mbps? The same lines are being used. I will be cancelling my contract with Shell and I will be going back to my previous provider. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

23 June 2023

Reviewer: S B: Location Scotland: Date 2023-05-24

Comments

Utter nonsense. I was tempted in by low prices, but dont be fooled, those prices will be jacked up within a month or two. In combination with a truly terrible intenet service, was promised 70mbps downloads in truth its about 4 or 5mbps, which is a tiny fraction of advertised, and a wifi signal that drops out hourly for random amounts of time, it really is an utter waste of money. was previously with sky at same address, never had these issues. read more

21 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I foolishly moved to Shell for my…

I foolishly moved to Shell for my Broadband because they were the cheapest, big mistake. The last 2 days my download speed has been 0.5. Constantly buffering and saying Something went wrong!

It is Fast BB but we recently had fibre cables laid. I spoke to 2 customer service chaps who said they weren’t able to offer fibre yet. Querying my speed the maximum is 1.2 which according to Shell is sufficient for my needs as I am a low user!!! Websites take forever to load. As I am out of Contract, I am jumping ship and getting Fibre from another Company. read more

Posted by John Donovan: 7 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Luke: Location Westhoughton: Date 2023-05-14

Comments

Do yourself a favour DON’T USE THEM FOR YOUR BROADBAND , Its slow when it works and you are forever offline its hit or miss when broadband is up and running, its always down nearly every week and their customer service is shocking

STAY WELL CLEAR

Reviewer Alexander: Location Edinburgh: Date 2023-05-15

Comments

When I joined shell broadband there was a deal that you get 3 months WiFi free charge and after the 3 months I was too receive a £100 amazon gift card called shell broadband up and now there trying to say it takes upto 120 before anyone will get it I feel its a scam in a way just to get customer’s too join up as i see it’s a false advertising just so you join there broadband and there not interested in helping you I called them today asking where my £100 amazon gift card after nearly 5 months with them wasn’t helpful wouldn’t listen to me cut me off all the time wouldn’t let me talk broadband has cut off that many times when watching a film on Netflix not the best broadband read the small print before signing up with them they can lie about your contract and put the phone down on me today because I said I was going to ofcom and the customer service told me too do what I want she didn’t care about me i think they customer services agents she get sent for training on there manners when dealing with customers I was shocked by they way I was treated can’t really understand the customers services read more

Published 26 May 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Fred Darlow: Location Bridgwater: Date 2023-05-04

Comments

Absolutely diabolical. Never have I ever had such hassle setting up a service. Shell are undoubtedly the worst Broadband provider the planet has to offer.

The router arrived over a week late, The service which I was informed was live didnt even work when the router did arrive. Upon trying to close my contract before the first bill even came through, they’re attempting to charge me the closing fee of £308 despite the fact that I havent even been able to use the service through no fault of my own. Truly despicable, absolutely useless. If you have the option between Shell and no broadband, youd be better off with no internet. read more

21 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do not use shell broadband & phone

Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them

DO NOT USE SHELL ENERGY

I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more

3 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting

Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience.  Regarding  your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers read more

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

POSTED 22 APRIL 2023

Reviewer Tom: Location: London: Date 2023-03-16

Comments

Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more

16 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work

Absolutely the worst internet i have…

Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!! read more

If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

27 February 2023

Reviewer ZM: Location Sheffield: Date 2023-02-01

Comments

I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

24 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days. read more