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Dane lands offshore power grid deal for EDF-Shell’s Atlantic Shores

EDF Renewables North America and Shell New Energies have tapped Danish consulting firm COWI to devise the giant electrical transmission system design for the developers’ planned Atlantic Shores wind complex off the US state of New Jersey.

COWI said its work would encompass design, quantity and placement of onshore and offshore substations as well as the interarray cables connecting substations and individual turbines.

EDF Renewables NA subsequently formed a joint venture with Shell New Energies – Atlantic Shores Offshore Wind – to develop the lease area which they believe has potential to supply up to 2.5GW of wind power capacity to multiple markets along the eastern seaboard. read more

Google Shuts Down Its Moonshot Wind Energy Unit Makani

Royal Dutch Shell Plc, which invested in Makani, said it’s exploring options to use Makani’s technology.

Bloomberg News: Mark Bergen: February 18, 2020: 6:17 PM EST

(Bloomberg) — Alphabet Inc. is shutting down Makani, a subsidiary working on wind energy, as Google’s parent company pares back its experimental technology in favor of its main internet business.

Makani was formed in 2006 to make flying kites that would harness wind power and, eventually, replace more expensive turbines. Google acquired the startup in 2013, placing the group inside its X lab with other “moonshots” like self-driving cars. Makani later became its own Alphabet unit. But the initiative suffered personnel problems and waning support from its parent company, which has pulled back on several green energy projects. read more

Shell to Buy Power From U.K.’s Largest Battery Storage Plant

Shell Energy Europe Ltd. has agreed to trade power from what will be the U.K.’s largest battery storage project.

The Royal Dutch Shell Plc unit agreed to a multi-year deal to “optimize the use of renewable power” in the China-backed project, which is expected to come online by the end of this year. Batteries, Shell says, will play a key role in the energy transition as these will be able to store excess energy and feed it back to the grid when demand calls for it.

China Huaneng Group and China’s state-backed CNIC fund are backing the Minety power storage project, which consists of two 50-megawatt batteries in southwest England. “Projects like this will be vital for balancing the U.K.’s electricity demand and supply as wind and solar power play bigger roles in powering our lives,” according to David Wells, vice president of SEEL. read more

Wind Approval sought for low-cost offshore wind PPAs in Massachusetts

February 12 (Renewables Now) – The electric distribution companies (EDCs) in Massachusetts are seeking the state Department of Public Utilities’ approval of power purchase agreements (PPAs) with Mayflower Wind LLC for the output of an 804-MW offshore wind farm.

The contracts with Unitil, National Grid and Eversource Energy have terms of 20 years.

The project, developed by Shell New Energies and EDP Renewables, was the winner in Massachusetts’ second Request for Proposals (RfP) for offshore wind projects. The levelised price agreed for the wind farm’s output stands at USD 58.47 (EUR 53.6) per MWh in real 2019 dollars, according to a letter in support of the long-term power contracts by the Massachusetts Department of Energy Resources. The Mayflower wind park is projected to bring direct savings to ratepayers of USD 24/MWh in real 2019 dollars, on average, over the term of the power contracts. read more

Shell Energy renews deal with PayPoint

The new link-up means Shell Energy Retail customers can continue paying their bills at 28,000 PayPoint retail outlets across the UK, as well as online or by using a mobile app.

The renewed arrangement also provides more choice to customers by giving them access to PayPoint’s MultiPay payments system that enables remote smart meter top-ups.

Lewis Alcraft, chief commercial officer for PayPoint, said: “Shell Energy Retail is a leading provider of renewable energy and we are thrilled to extend our partnership with it into digital payments to the benefit of customers across the UK.” read more

Energy bills to fall for millions of UK households

Energy bills will fall for 15 million UK households as the regulator Office for Gas and Electricity Markets (OFGEM) reduces the default price cap and pre-payment meter cap from April.

The default price cap, which protects around 11 million households, is set to fall from £1,179 to £1,162 for the summer period, from April to September. The pre-payment meter cap, which protects a further 4 million households, will fall from £1,217 to £1,200 per year for the same six month period.

OFGEM chief executive Jonathan Brearley said households could get even lower bills by switching suppliers. read more

Daily deluge of negative postings on Trustpilot about Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 1 Feb 2020.

Their mistakes ruin your credit rating.

Let’s start with the easy bits, if you need to speak to someone, take a seat with a nice drink because your in for a 30 minute wait. I have had to call this company a few times recently and each time has been the same wait. But this company can top that. So on the 24th january my bill was due, however being a empty property new tenants took over on the 23rd january. So I called shell on the 24th informed them of these changes and they informed me they would raise a final bill and to pay that. Fast forward to today the 1st January, I recieved a debt collector letter in regards to the bill due 24th january for the grand total of £32.13. I also recieved a letter from shell which was my final bill showing the previous amount minus a credit. So in short and this was confirmed by their own customer service that on the 25th january they sent my account to a debt collector a day after I had called them for a final bill. Literally a joke of a company, had this actually been my real name on the account this would have impacted my credit rating. Completely incompetent company. Stay clear you have been warned. read more

ISP Shell Energy UK in Home Broadband Sale with Gift Cards

Saturday, February 1st, 2020

Energy provider and UK ISP Shell Energy has kicked off February 2020 by discounting their range of home broadband and phone packages for new subscribers, which appear to drop the prices lower than last year’s Black Friday event. On top of that they’ve added some Amazon shopping vouchers.

As usual subscribers can expect to receive unlimited usage, a free wireless router, phone line rental (standard call charges), free connection and an 18 month minimum contract term. On top of that they also pledge NOT to hike your broadband prices up at the end of your initial minimum contract period. read more

Brits urged to switch energy supplier by 31st January to avoid price hikes of over £190 per year

47 fixed price energy deals will end this month.

BY : JAN 29, 2020

Brits are being urged to switch energy supplier by 31st January as bills are set to skyrocket by £114 per household.

According to new data conducted by comparison site uSwitch, over 142,000 UK households could see their bills boosted by a hefty 19%, as 47 fixed price deals come to an end this month. This means those who don’t switch supplier by the deadline could be automatically rolled onto their supplier’s default, or the ‘Standard Variable’ tariff, which are among the worst value energy plans on the market.

Bills for 142,000 households will go up by £16 million if they don’t switch. The average household will see increases of £114 per year, but those who are customers of EDF, Shell Energy and Scottish Power could see rises of £192, £175, and £146 respectively. read more

Flood of Trustpilot damning customer reviews about Shell Energy continues

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading. 

Harassed to pay a bill 3 days earlier than it’s actually due

I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.

Terrible Customer Service

First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.

They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there. read more

Trainspotting author Irvine Welsh told off by Shell Energy for swearing in ‘f****** joke’ Twitter row over fuel bill

The Scots writer was ordered to ‘refrain from swearing’ by Shell energy when he complained about their service as he struggled to settle an outstanding bill online.

By Stuart Macdonald: 09:47, 21 JAN 2020

Trainspotting author Irvine Welsh has blasted his energy company after they warned him about swearing online in a dispute over a bill.

The writer had complained on Twitter that he was struggling to settle the debt because provider Shell Energy had not sent him the correct details.

He said he had been waiting five hours for the necessary information and described the situation as a “f***ing joke”.

A staff member from the firm then got in touch with him on the social media platform to try to resolve the matter and asked him to “refrain from swearing”. read more

Shell Energy driving many customers to illness and despair?

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

Dreadful, arrogant uncaring service from Shell Energy

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 

Terrible

Shell energy are terrible. Extremely long wait to get through to speak to someone and then there is a language barrier. Also long waits for the online chats of which you never receive a transcript of what was said. STAY AWAY!

Shell Energy dreadful company

Dreadful, arrogant uncaring service from Shell Energy in respect of a vulnerable customer registered on their so-called Priority Services Register. The most uncaring company I have ever encountered in nearly thirty years as a career. No responses to complaints, no response to call back requests, lost paperwork, denial of receipts and foreign staff who cannot understand English. This company is not fit to be an energy supplier. As for renewal? Never in a million years. read more

SERIOUS ALLEGATIONS AGAINST SHELL ENERGY 

SERIOUS ALLEGATIONS AGAINST SHELL ENERGY 

Permission was given by Caroline Ryan to publish her comments about Shell Energy which she accuses of holding her hostage as a customer, making threats to destroy her credit rating and of sabotaging her switch to a different energy supplier, Octopus. 

From Caroline Ryan

After 12 months of arguing with this company they have now sent me a court summons?

I signed up with this lot and cancelled within 2 days.

They then sabotaged my switch to Octopus.

Once I received a cancellation notice from Octopus I called them. read more

Shell Energy admits failings in its shockingly bad customer support

The featured extracts below are from profusely apologetic replies from Shell Energy in response to stinging customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and the complete Shell Energy responses). Shell’s apologies try to address the reoccurring theme in the flood of negative reviews – the difficulty in communicating with the company.

Extracts from apologies put into writing by Shell Energy on Trustpilot 

16 Jan 2020

I’m extremely sorry that you’ve had difficulty getting through to us. Please be assured that we’re investing a lot into reducing wait times and making sure we have the support and measurements in place to ensure that wait times are reduced going forward also.

16 Jan 2020

I’m extremely sorry that you’ve had trouble getting in touch…

16 Jan 2020

I am very apologetic for the negative experience you have faced thus far with our services. I can assure you this is surely not the level of service we wish to provide to any of our customers. I would also like to apologies for the long delay in answering your call or essentially being available to take your query.  read more

More dire customer warnings about Shell Energy: STAY AWAY FROM THIS COMPANY!!!!!

The featured extracts are from customer reviews about Shell Energy posted today, 15 Jan 2020 on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 

Similar to a lot of other people on…

Appalling thieving firm If they don’t respond looks like we will have to take the matter further. Oh, my partner is 73 nice way to treat pensioners…

STAY AWAY FROM THIS COMPANY!!!!!

I signed my contract for Fast Fibre Broadband before Christmas and was told that I should be connected by the 6th of January. Rooter etc. arrived in time before the connection date and I followed the instruction to install it. The 6th came and went and I had nothing.

An engineer rang me today to let me know that he could only connect my phone line as the broadband had been cancelled???? So I called cust services again and after 25 minutes spoke to an operator who, put me on hold for another 15 minutes and then another 15 minutes to then not listen to me, not reading my emails correctly (so she did not have all the information) to then blatantly lying to me. read more

Shell Energy publicly branded as being utterly useless

The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Typos corrected. 

14 Jan 2020

Avoid. Hidden Fees And Terrible Customer Service

UPDATE 14/01/2020

After reading the reply from Shell Energy regarding my review, I just wanted to update my review state that She’ll Energy clearly don’t know their products or read these reviews properly!

Avoid.

Terrible customer service, hidden “Cease” fee of £15 even when you have fulfilled your minimum contract with them.

Customer service team do not speak with each other, nice and friendly on Social Media, then arrogantly blunt and rude on any private messages.

Will never use any service that is branded with a Shell logo ever again. read more

Is YOUR energy bill about to rocket?

…those with EDF, Shell Energy and Scottish Power will see even greater hikes of £192, £175, and £146 on average, respectively.

Thousands of households across Britain could see energy bills soar by as much as £190 a year as 47 fixed price deals come to an end this month, data shows.

Some 142,000 customers will see their bills go up by a collective £16million if they don’t switch tariff by the end of January, according to uSwitch.

The average increase in energy bills will be £114 but some could see annual price hikes of £190 – equivalent to a rise of 19 per cent. read more

Shell Energy is a really crappy company

The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. 

11 Jan 2020

Utterly useless.

I moved into a property supplied by them a month ago and repeatedly have tried to get in contact to register my details with them. Their website is usless, web chat is useless and then I spent 30 minutes on hold waiting for someone who then hung up on me?

11 Jan 2020

WARNING WARNING EVERYONE DONT PERSUE THESE PEOPLE!!!!!!

Omg… I have had problems with shell energy for months regarding outstanding bills and have just read on my news feed that the company is in trouble as other customers are having the same experience as am I, this is crazy and so stressful. read more

Shell New Energies boss calls time on role

The vice president of Shell New Energies has announced he will step down from his role to be replaced by the firm’s global vice president of strategy.

Mark Gainsborough, who has worked with Shell for 39 years, said today he would relinquish the reigns of the New Energy division.

He will be succeeded by Elisabeth Brinton, who has been with Shell since 2018 and previously worked for AGL Energy in Australia and Pacific Gas and Electric in San Francisco.

Ms Brinton takes over the role in April.

Mr Gainsborough, who led the New Energies team for over three years, spent more than 15 years with Shell as a vice president. read more

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