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Shell Energy update on the impact of COVID-19 (coronavirus) 

We’re closely following government advice on COVID-19 (coronavirus) as the situation develops. We want to make sure we continue to give our customers all the support they need, while still protecting the wellbeing of both our staff and customers.

You can manage your account as normal by logging in or using our app. Where possible, please do this in the first instance.

If you’re in need of urgent support, you can call us on the relevant number below. It might take a little longer for us to answer, but we’ll make sure you speak to a member of our team. read more

Why your energy firm’s cheapest deal might not be its cheapest

Dealing directly with an energy company might seem like a fail-safe way to get the best price from it – but it’s not necessarily the case. The cheapest deal for half of the biggest energy companies was not available directly from their own websites, according to our snapshot investigation.

We checked the websites of 12 of the biggest energy companies in December 2019 and compared the price of the cheapest deal quoted to us with the cheapest deal available elsewhere from the same company, according to available whole-of-market data. read more

Shell Energy Broadband completely useless

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

Shell Energy Europe agrees supply deal from UK battery storage project

LONDON: Shell Energy Europe Limited, the energy marketing and trading division of Royal Dutch Shell has agreed a multi-year supply deal for power from a battery storage project in southwest England, the company said on Monday.

The 100-megawatt (MW) power storage project is backed by China Huaneng Group and Chinese sovereign wealth fund CNIC, and is expected to be completed by the end of 2020.

The two 50-MW batteries will enable Shell Energy Europe and its subsidiary Limejump to use renewable power in the area, the firm said. read more

71% of Yorkshire people are thinking of buying electric cars

YORKSHIRE and Humberside has reached a tipping point when it comes to electric cars, with the majority of consumers in the region (71%) now ‘considering’ purchasing one for their next vehicle.

The findings from Shell Energy come after the Government announced plans to bring forward the ban on the sale of new petrol, diesel and hybrid vehicles by five years from 2040 to 2035.

Of those surveyed in Yorkshire and Humberside who said they would consider an EV as their next car, 81% stated that a desire to ‘do their bit for the planet’ made an EV more appealing. read more

METRO: Business briefing: Drivers feel empowered to switch to electric cars

SEVEN out of ten Britons plan to buy an electric car when they trade in their current vehicle, a survey shows.

Cheaper fuel costs and being seen to do more to clean up the planet are major motivating factors, found Shell Energy.

Another is the phasing out of petrol and diesel cars — after the government revealed sales of new ones will be ended in 2035, five years earlier than planned.

Colin Crooks, the chief executive of Shell Energy, said: ‘We support the need for the UK to move faster to meet climate targets and research shows there is public support for the earlier ban on traditional car sales.’ read more

Biggest battery in Europe set to land on British shores

By Sam Morgan | EURACTIV.com

Oil and gas giant Shell has plans for a 100-megawatt grid storage battery in the west of England. It is slated to be the biggest battery in Europe once it is completed later this year and will be crucial to the UK’s quest to remain the continent’s top wind power player.

The battery project in the county of Wiltshire aims to store renewable power in two 50MW cells and then sell it to consumers when demand and prices are high.

“Projects like this will be vital for balancing the UK’s electricity demand and supply as wind and solar power play bigger roles in powering our lives,” said Shell Energy Europe vice president David Wells. read more

Shell Energy launches EV charging bundle offering 2,000 miles free charging

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

Dane lands offshore power grid deal for EDF-Shell’s Atlantic Shores

EDF Renewables North America and Shell New Energies have tapped Danish consulting firm COWI to devise the giant electrical transmission system design for the developers’ planned Atlantic Shores wind complex off the US state of New Jersey.

COWI said its work would encompass design, quantity and placement of onshore and offshore substations as well as the interarray cables connecting substations and individual turbines.

EDF Renewables NA subsequently formed a joint venture with Shell New Energies – Atlantic Shores Offshore Wind – to develop the lease area which they believe has potential to supply up to 2.5GW of wind power capacity to multiple markets along the eastern seaboard. read more

Google Shuts Down Its Moonshot Wind Energy Unit Makani

Royal Dutch Shell Plc, which invested in Makani, said it’s exploring options to use Makani’s technology.

Bloomberg News: Mark Bergen: February 18, 2020: 6:17 PM EST

(Bloomberg) — Alphabet Inc. is shutting down Makani, a subsidiary working on wind energy, as Google’s parent company pares back its experimental technology in favor of its main internet business.

Makani was formed in 2006 to make flying kites that would harness wind power and, eventually, replace more expensive turbines. Google acquired the startup in 2013, placing the group inside its X lab with other “moonshots” like self-driving cars. Makani later became its own Alphabet unit. But the initiative suffered personnel problems and waning support from its parent company, which has pulled back on several green energy projects. read more

Shell to Buy Power From U.K.’s Largest Battery Storage Plant

Shell Energy Europe Ltd. has agreed to trade power from what will be the U.K.’s largest battery storage project.

The Royal Dutch Shell Plc unit agreed to a multi-year deal to “optimize the use of renewable power” in the China-backed project, which is expected to come online by the end of this year. Batteries, Shell says, will play a key role in the energy transition as these will be able to store excess energy and feed it back to the grid when demand calls for it.

China Huaneng Group and China’s state-backed CNIC fund are backing the Minety power storage project, which consists of two 50-megawatt batteries in southwest England. “Projects like this will be vital for balancing the U.K.’s electricity demand and supply as wind and solar power play bigger roles in powering our lives,” according to David Wells, vice president of SEEL. read more

Wind Approval sought for low-cost offshore wind PPAs in Massachusetts

February 12 (Renewables Now) – The electric distribution companies (EDCs) in Massachusetts are seeking the state Department of Public Utilities’ approval of power purchase agreements (PPAs) with Mayflower Wind LLC for the output of an 804-MW offshore wind farm.

The contracts with Unitil, National Grid and Eversource Energy have terms of 20 years.

The project, developed by Shell New Energies and EDP Renewables, was the winner in Massachusetts’ second Request for Proposals (RfP) for offshore wind projects. The levelised price agreed for the wind farm’s output stands at USD 58.47 (EUR 53.6) per MWh in real 2019 dollars, according to a letter in support of the long-term power contracts by the Massachusetts Department of Energy Resources. The Mayflower wind park is projected to bring direct savings to ratepayers of USD 24/MWh in real 2019 dollars, on average, over the term of the power contracts. read more

Shell Energy renews deal with PayPoint

The new link-up means Shell Energy Retail customers can continue paying their bills at 28,000 PayPoint retail outlets across the UK, as well as online or by using a mobile app.

The renewed arrangement also provides more choice to customers by giving them access to PayPoint’s MultiPay payments system that enables remote smart meter top-ups.

Lewis Alcraft, chief commercial officer for PayPoint, said: “Shell Energy Retail is a leading provider of renewable energy and we are thrilled to extend our partnership with it into digital payments to the benefit of customers across the UK.” read more

Energy bills to fall for millions of UK households

Energy bills will fall for 15 million UK households as the regulator Office for Gas and Electricity Markets (OFGEM) reduces the default price cap and pre-payment meter cap from April.

The default price cap, which protects around 11 million households, is set to fall from £1,179 to £1,162 for the summer period, from April to September. The pre-payment meter cap, which protects a further 4 million households, will fall from £1,217 to £1,200 per year for the same six month period.

OFGEM chief executive Jonathan Brearley said households could get even lower bills by switching suppliers. read more

Daily deluge of negative postings on Trustpilot about Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 1 Feb 2020.

Their mistakes ruin your credit rating.

Let’s start with the easy bits, if you need to speak to someone, take a seat with a nice drink because your in for a 30 minute wait. I have had to call this company a few times recently and each time has been the same wait. But this company can top that. So on the 24th january my bill was due, however being a empty property new tenants took over on the 23rd january. So I called shell on the 24th informed them of these changes and they informed me they would raise a final bill and to pay that. Fast forward to today the 1st January, I recieved a debt collector letter in regards to the bill due 24th january for the grand total of £32.13. I also recieved a letter from shell which was my final bill showing the previous amount minus a credit. So in short and this was confirmed by their own customer service that on the 25th january they sent my account to a debt collector a day after I had called them for a final bill. Literally a joke of a company, had this actually been my real name on the account this would have impacted my credit rating. Completely incompetent company. Stay clear you have been warned. read more

ISP Shell Energy UK in Home Broadband Sale with Gift Cards

Saturday, February 1st, 2020

Energy provider and UK ISP Shell Energy has kicked off February 2020 by discounting their range of home broadband and phone packages for new subscribers, which appear to drop the prices lower than last year’s Black Friday event. On top of that they’ve added some Amazon shopping vouchers.

As usual subscribers can expect to receive unlimited usage, a free wireless router, phone line rental (standard call charges), free connection and an 18 month minimum contract term. On top of that they also pledge NOT to hike your broadband prices up at the end of your initial minimum contract period. read more

Brits urged to switch energy supplier by 31st January to avoid price hikes of over £190 per year

47 fixed price energy deals will end this month.

BY : JAN 29, 2020

Brits are being urged to switch energy supplier by 31st January as bills are set to skyrocket by £114 per household.

According to new data conducted by comparison site uSwitch, over 142,000 UK households could see their bills boosted by a hefty 19%, as 47 fixed price deals come to an end this month. This means those who don’t switch supplier by the deadline could be automatically rolled onto their supplier’s default, or the ‘Standard Variable’ tariff, which are among the worst value energy plans on the market.

Bills for 142,000 households will go up by £16 million if they don’t switch. The average household will see increases of £114 per year, but those who are customers of EDF, Shell Energy and Scottish Power could see rises of £192, £175, and £146 respectively. read more

Flood of Trustpilot damning customer reviews about Shell Energy continues

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading. 

Harassed to pay a bill 3 days earlier than it’s actually due

I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.

Terrible Customer Service

First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.

They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there. read more

Trainspotting author Irvine Welsh told off by Shell Energy for swearing in ‘f****** joke’ Twitter row over fuel bill

The Scots writer was ordered to ‘refrain from swearing’ by Shell energy when he complained about their service as he struggled to settle an outstanding bill online.

By Stuart Macdonald: 09:47, 21 JAN 2020

Trainspotting author Irvine Welsh has blasted his energy company after they warned him about swearing online in a dispute over a bill.

The writer had complained on Twitter that he was struggling to settle the debt because provider Shell Energy had not sent him the correct details.

He said he had been waiting five hours for the necessary information and described the situation as a “f***ing joke”.

A staff member from the firm then got in touch with him on the social media platform to try to resolve the matter and asked him to “refrain from swearing”. read more

Shell Energy driving many customers to illness and despair?

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

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