Aug 25th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Rods: Location Kent: Date 2023-08-02
Comments
Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY
Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02
Comments
Signed up took up direct debit immediately.
No contact after 14 days.
So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful
Reviewer Matt: Location Staffordshire: Date 2023-08-02
Comments
Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM! read more
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Aug 16th, 2023
by John Donovan.
July Examples Posted Here 16 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer CleoT: Location Northwest: Date 2023-07-29
Comments
Terrible service. Broadband unreliable. Lies about parental controls – they do not have any.
Reviewer Ranj: Location Wolverhampton: Date 2023-07-28
Comments
This is the worst internet service I’ve ever had in my life, I’ve had to top up my phone to use the internet because they said there’s a problem with their equipment but they want me to pay £75 for someone to come out to sort it out, it’s not my problem if you don’t do your job properly because I’m just paying for the services, not to fix your equipment, I can’t wait until my contract is over. read more
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Aug 10th, 2023
by John Donovan.
Examples Posted 10 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Ashok: Location PRESTON: Date 2023-07-21
Comments
One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001
Reviewer Lisa Stanley: Location Horsham: Date 2023-07-19
Comments
Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I’m stuck in 18 month contract with them. I blame Currys for selling them to me!!
Reviewer Adam: Location Oldham: Date 2023-07-18
Comments
I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them. read more
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Jul 31st, 2023
by John Donovan.
“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”
Examples Posted 31 July 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Susan: Location Ely: Date 2023-07-10
Comments
Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more
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17 July 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril… read more
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28 June 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Apsolute rubbish the worst internet provide ever, talk talk and now internet much better. Shell internet doesn’t work at all, they give you little to no internet, then charge you for months of internet you’ve not received rubbish company with rubbish customer service!!!!
I am currently sitting on hold, it’s been 40 mins and this is my 3rd attempt to get through. First attempt Shell offered me a call back, I agreed to this. My phone rang twice as I went to answer it cut off. Second time I was on hold for 5 – 7 mins the phone began to ring and I was hung up on. This company clearly does not value its customers. Now for the reason I am trying to contact Shell. I signed up to their broadband with average advertised speed of 67mbps. I knew I would not get those speed where I live, but I knew I should be receiving 32mbps. My internet went live on the 12/06 And I have not received anything over 18mbps. Whilst writing this review I have finally managed to speak to a operator from Shell who is less than interested in helping me. I was told I’ve had looked at other speeds in your area and 16 – 24mbps is the going rate. How is it with my previous provider I could get speeds of 32mbps? The same lines are being used. I will be cancelling my contract with Shell and I will be going back to my previous provider. read more
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Published 26 May 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Fred Darlow: Location Bridgwater: Date 2023-05-04
Comments
Absolutely diabolical. Never have I ever had such hassle setting up a service. Shell are undoubtedly the worst Broadband provider the planet has to offer.
The router arrived over a week late, The service which I was informed was live didnt even work when the router did arrive. Upon trying to close my contract before the first bill even came through, they’re attempting to charge me the closing fee of £308 despite the fact that I havent even been able to use the service through no fault of my own. Truly despicable, absolutely useless. If you have the option between Shell and no broadband, youd be better off with no internet. read more
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Dealing with their customer service is something akin to torture with endless recorded messages and options before you end up speaking to a person. They then end up transferring you from one person to another…
Reviewer Oliver Dickens: Location Cambridgshire: Date 2023-04-24
Comments
If I could give their customer service a negative rating a would.
As a previous post office customer, I decided to upgrade to a full fiber package in early January 2023- I was repeatedly given different installation dates. Finally on the 21 March I was given a confirmed date for the Openreach engineer to arrive. Suffice to say nobody arrived on the agreed date. Subsequently 2 more engineer visits resulted in a line being installed-but still no internet service. As of the 24th of April(more than 3 months) they managed to achieve nothing. read more
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21 May 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them
I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more
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Frustrated broadband customers face poor service and rising costs
Shane Hickey: Mon 8 May 2023 09.00 BST
When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.
Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.
“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says
“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.
This will have a familiar ring to it. Communications regulator Ofcom announced that the company was the most complained-about broadband and landline provider for the final three months of last year. read more
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3 May 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience. Regarding your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers read more
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POSTED 29 APRIL 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16
Comments
Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk
Reviewer N H: Location Northwest: Date 2023-03-16
Comments
POOR POOR,
Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
POSTED 22 APRIL 2023
Reviewer Tom: Location: London: Date 2023-03-16
Comments
Never experienced such terrible customer service – clearly got no process in place for working effectively with OpenReach, delay after delay, engineers turning up without a clue what they are doing. I’d avoid at all costs as I’ve wasted 2 months trying to get this sorted. When I told them I was cancelling and going to BT because they will likely be better at wrangling OpenReach the operator just said “yeah probably” – even their own people know it’s not good enough. read more
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16 March 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work
Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!! read more
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27 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell broadband is awful. Poor signal.
When you do get a signal it drops off.
No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data.
When you can read your emails they send you the same information over and over again
Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric. read more
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If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!
Shell Energy Broadband Reviews recently posted on broadband.co.uk
27 February 2023
Reviewer ZM: Location Sheffield: Date 2023-02-01
Comments
I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed. read more
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24 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days. read more
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Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20
Comments
When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper! read more
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22 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.
Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money. read more
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14 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service! read more
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