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Posts Tagged ‘Shell Broadband’

Shell Energy are con artists and cowboys?

The featured brief extracts were taken from between 6 & 8 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in speaking to the company by phone. 

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Very poor And a bad company to switch to… shell are con artists and cowboys

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Shame I have to give a minimum of one star! Moved into a house that is supplied by these jokers. Spent 40 minutes waiting for chat to be told that I cannot register via chat. Spent most of the afternoon trying to get through on the phone as they are always busy.

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Awful customer service read more

Is Shell Energy the worst utility company for service?

The featured brief extracts were taken in recent days. Visit the above Shell Energy page on Facebook to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews about Shell Energy; the difficulty in speaking to the company by phone.

Tom, 7 Jan 2020

Have been on the phone for a total of 90 minutes waiting for them to answer. What a brilliant company

Brian, 7 Jan

As soon as my contract expires I will leave after being with Shell and 1stUtility for many years. Can’t leave earlier due to punitive early leaving charges. Impossible to recommend this company for service or cost.

Ray, 8 Jan 2020

Anyone tried downloading the shell energy app. What a load of rubbish, sends one in circles trying to log in. Suggested I log in to shell go + app, not fit for purpose for a home energy customer, only if you buy shell fuel at a fuel station. I don’t. Communication between me and shell via email gets no where. read more

The UK Best Home Broadband ISP Options for 2020 by ISPreview

Extracted from: The UK Best Home Broadband ISP Options for 2020 by ISPreview

Monday, January 6th, 2020

SHELL ENERGY

Entry-Level Package Examples

Superfast: Average Speed 35Mbps – £29.99 a month (discounts sometimes reduce this to c.£24)

Despite being an energy provider Shell Energy (formerly First Utility) also do a fairly cheap broadband and phone service too, which pledges that it “won’t hike your broadband prices up at the end of your contract” like other ISPs. On top of that they also boast fairly good UK based support, don’t charge any upfront fees and offer petrol discounts (at Shell stations) to their customers. read more

Shell Energy: biggest bunch of cowboys you will ever have the misfortune to deal with…

By John Donovan: 05 JAN 2020

Selection of extracts from pissed off customer reviews about Shell Energy UK posted since 24 Dec 2019 on review sites such as Trustpilot.

From Shane on Trustpilot, 4 Jan

Hideous company a total disgrace to the electrical supply industry.

Absolutely NO customer service as they never answer the phone just look at all the reviews that complain about this.

Constantly overcharge and dispite being massively in credit they never refund the money they hold…

I can only assume all their staff wear Stetsons and ride around on horses as they are the biggest bunch of cowboys you will ever have the misfortune to deal with totally incompetent ill-informed and incapable of supplying any help or support. read more

Shell Energy the worst utility company ever?

By John Donovan: 23 Dec 2019

Selection of extracts from pissed off customer reviews about Shell Energy UK posted recently on review sites such as Trustpilot.

(1) Terrible company stay well clear of their broadband

(2) This is the worst utility company ever, do NOT enter into a contract with them.
Their customer service sucks, 4 phone calls that have taken almost 5 hours…

(3) the saga goes on.

Ref my previous review, nothing has changed, more chance of winning the lottery than contacting customer services… read more

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

The first that those affected knew of this was when Shell Energy’s debt collection firm of choice – Corporate Debt Solutions Global – sent them a letter that threatened disconnection of the service due to non-payment, which as you can imagine will have come as quite a shock.

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

By Mark Jackson: Wednesday, August 21st, 2019

A few of Shell Energy’s UK broadband ISP customers, seemingly including some of those who were previously with First Utility before the recent rebrand, complain that they have been hit with letters from Debt Collectors after the provider appeared to stop taking automatic payments via established Direct Debits.

Just to recap. First Utility, which supplied over 700,000 UK households before the change, agreed to sell its business  (valued c.£200m-£300m) to Anglo-Dutch oil company Shell Petroleum Company Ltd. in 2017 (here). The sale was recently followed by a move to re-brand First Utility to Shell Energy in March 2019 and the latest problem began shortly after that. read more

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