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Posts Tagged ‘Shell Broadband’

Shell Energy Discount Superfast and Ultrafast Broadband Plans

Shell Energy Discount Superfast and Ultrafast Broadband Plans

Saturday, November 14th, 2020

UK ISP and energy provider Shell Energy has just joined the early Black Friday club by discounting prices across their range of “superfast” (FTTC) and “ultrafast” (G.fast) based broadband and phone packages. The latest promotion is set to run for new customers until 7th December 2020.

As usual Shell’s Openreach based broadband packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy has just launched its fastest-ever broadband option

BT broadband’s unlikely new rival offers faster speeds at a cheaper price

BT BROADBAND is facing a fresh challenge to its dominance and this time it comes from an incredibly unlikely rival offering better speeds (for less money).

By DAVID SNELLING

BT continues its drive to bring faster speeds to more customers across the UK. The telecom firm has recently announced a major update, which is now offering some consumers the chance to download files at speeds of almost 1Gbps – that’s fast enough to whizz a feature-length Hollywood movie in full HD onto your TV in under a minute. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: Shell Energy Rubbish Broadband and Even Worse Customer Service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 Sept 2020.

Rubbish Broadband and even worse customer service

I’ve been having broadband issues for the past two months, numerous phone calls and emails yet the standard response is too many devices, which I’ve proven to not be the issue by providing tests over Ethernet with only one device connected. Anyway the majority of devices are smart bulbs, smart plugs and a thermostat, leaving only a laptop and TV.

The pings spike up to 8000ms and nothing will load not even the Google homepage. Also the guaranteed speed range is 8-14Mbps yet I regularly get as low as 0.5Mbps, again they don’t see that to be an issue. Their advisors don’t know what pings are so their answer is that I need fibre when in reality they just need to fix my broadband. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

Wednesday, September 2nd, 2020 (10:56 am)

Energy provider and UK ISP Shell Energy has become the latest provider to introduce a new range of “ultrafast fibre” broadband packages, although instead of going with FTTP they seem to initially be launching using only Openreach’s hybrid fibre G.fast network that is no longer being deployed at scale.

As usual the new packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

How to save £300 a year on broadband and double your speed by switching

The speedy broadband deals found by MoneySavingExpert

BROADBAND users who want speedy internet can save £300 a year by switching to a cheaper deal.

If you’re not fussed about a super quick connection, then your yearly saving could be as much as £350.

This is according to a new table of the best top fast broadband deals by MoneySavingExpert (MSE).

A staggering nine million people are out of contract when it comes to their internet package, says MSE.

On top of this, the money-saving website claims rip-off internet bills with slow speeds can cost up to £45 a month – despite cheaper and quicker deals on the market. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Broadband deals on Shell’s fastest fibre have been slashed, plus £100 free bill credit

Energy giant’s fastest fibre broadband deal is now only £29.99

While we’re locked down and spending all our time at home, having a blistering broadband connection is more important than ever.

Although many providers have shut down new installations, if you’ve already got a landline up and running then it’s worth taking this extra time to check out some broadband deals to save some cash.

Fortunately, Shell Energy has cut the price of its top-tier Superfast Fibre Plus broadband by a fiver to £29.99 a month, with no additional upfront costs. That makes it exactly the same price as its basic fibre package. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy broadband deals currently come with big Amazon.co.uk vouchers

An impressive bonus on an already affordable provider

In the world of broadband deals, the lesser-known brands tend to be the ones who come out of nowhere with the bargain offers and cheap prices. The latest to do so is Shell Energy.

The energy provider turned ISP has spent the last couple of years offering some pretty all-round affordable offers on a range of broadband deals – both fibre and ADSL – but currently, it’s looking its best.

Offering Amazon.co.uk vouchers, with values up to £75 across all of its internet plans, Shell is looking like one of the best plans currently available. Before you even take into account the vouchers, this is cheaper than BT, Sky, Virgin and a number of other providers. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy are con artists and cowboys?

The featured brief extracts were taken from between 6 & 8 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in speaking to the company by phone. 

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Very poor And a bad company to switch to… shell are con artists and cowboys

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Shame I have to give a minimum of one star! Moved into a house that is supplied by these jokers. Spent 40 minutes waiting for chat to be told that I cannot register via chat. Spent most of the afternoon trying to get through on the phone as they are always busy.

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Awful customer service read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Is Shell Energy the worst utility company for service?

The featured brief extracts were taken in recent days. Visit the above Shell Energy page on Facebook to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews about Shell Energy; the difficulty in speaking to the company by phone.

Tom, 7 Jan 2020

Have been on the phone for a total of 90 minutes waiting for them to answer. What a brilliant company

Brian, 7 Jan

As soon as my contract expires I will leave after being with Shell and 1stUtility for many years. Can’t leave earlier due to punitive early leaving charges. Impossible to recommend this company for service or cost.

Ray, 8 Jan 2020

Anyone tried downloading the shell energy app. What a load of rubbish, sends one in circles trying to log in. Suggested I log in to shell go + app, not fit for purpose for a home energy customer, only if you buy shell fuel at a fuel station. I don’t. Communication between me and shell via email gets no where. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The UK Best Home Broadband ISP Options for 2020 by ISPreview

Extracted from: The UK Best Home Broadband ISP Options for 2020 by ISPreview

Monday, January 6th, 2020

SHELL ENERGY

Entry-Level Package Examples

Superfast: Average Speed 35Mbps – £29.99 a month (discounts sometimes reduce this to c.£24)

Despite being an energy provider Shell Energy (formerly First Utility) also do a fairly cheap broadband and phone service too, which pledges that it “won’t hike your broadband prices up at the end of your contract” like other ISPs. On top of that they also boast fairly good UK based support, don’t charge any upfront fees and offer petrol discounts (at Shell stations) to their customers. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy: biggest bunch of cowboys you will ever have the misfortune to deal with…

By John Donovan: 05 JAN 2020

Selection of extracts from pissed off customer reviews about Shell Energy UK posted since 24 Dec 2019 on review sites such as Trustpilot.

From Shane on Trustpilot, 4 Jan

Hideous company a total disgrace to the electrical supply industry.

Absolutely NO customer service as they never answer the phone just look at all the reviews that complain about this.

Constantly overcharge and dispite being massively in credit they never refund the money they hold…

I can only assume all their staff wear Stetsons and ride around on horses as they are the biggest bunch of cowboys you will ever have the misfortune to deal with totally incompetent ill-informed and incapable of supplying any help or support. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy the worst utility company ever?

By John Donovan: 23 Dec 2019

Selection of extracts from pissed off customer reviews about Shell Energy UK posted recently on review sites such as Trustpilot.

(1) Terrible company stay well clear of their broadband

(2) This is the worst utility company ever, do NOT enter into a contract with them.
Their customer service sucks, 4 phone calls that have taken almost 5 hours…

(3) the saga goes on.

Ref my previous review, nothing has changed, more chance of winning the lottery than contacting customer services… read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

The first that those affected knew of this was when Shell Energy’s debt collection firm of choice – Corporate Debt Solutions Global – sent them a letter that threatened disconnection of the service due to non-payment, which as you can imagine will have come as quite a shock.

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

By Mark Jackson: Wednesday, August 21st, 2019

A few of Shell Energy’s UK broadband ISP customers, seemingly including some of those who were previously with First Utility before the recent rebrand, complain that they have been hit with letters from Debt Collectors after the provider appeared to stop taking automatic payments via established Direct Debits.

Just to recap. First Utility, which supplied over 700,000 UK households before the change, agreed to sell its business  (valued c.£200m-£300m) to Anglo-Dutch oil company Shell Petroleum Company Ltd. in 2017 (here). The sale was recently followed by a move to re-brand First Utility to Shell Energy in March 2019 and the latest problem began shortly after that. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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