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Posts Tagged ‘Shell Broadband Reviews’

Trustpilot Reviews of Shell Energy: Avoid they repeatedly lie to customers!

Some extracts from today’s customer comments posted on Trustpilot: “It is the worst experience I have with an energy company, I received a very high unexpected bill, contacted the customer services few times each time it takes them 30-45 minutes to answer…very stressful time with them, very bad service.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 15 December 2020. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

ISP Shell Energy UK Warns of Broadband and Phone Price Rises

ISP Shell Energy UK Warns of Broadband and Phone Price Rises

Friday, December 11th, 2020 (4:17 pm)

Shell Energy has informed “all customers” who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services. The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to “fibre“.

The move is somewhat awkward for a provider that has long promoted itself as offering “no end-of-contract price rises,” although this latest change appears to be more of a mid-contract increase, but that will do little to improve customer perceptions as many will not have been expecting this (credits to MSE for spotting the price change). read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: Absolutely terrible customer service at Shell Energy

Absolutely terrible customer service. Trying to cancel my account due to an increase in broadband price mid-contract. I have spent 3 hours so far over the past 2 days trying to get through to talk to someone from customer service and cancel my account.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 09 December 2020. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

By Olivia Howes: 8 December 2020

Shell Energy answered its phone calls in a respectable average time of 4 mins 6 secs, but live chat had a disappointing average wait time of 33 mins 39 seconds when we tried the service.

FULL ARTICLE

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review of Shell Energy: “Fictitious enormous bills making me ill”

Fictitious enormous bills making me ill: I’ve looked on Facebook and can see lots of other people being overcharged and put in debt by hundreds to thousands. I’m very stressed and this is too much on top of a tough year. They should be made accountable for what they are doing.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 December 2020. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Does anyone know how to get Shell Energy to respond?

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 6 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 30 November 2020.

Can never get through

Can never get through. Poor service.

Have shell told an 81 year old lies.

My 81 year old mum was in credit by hundreds of pounds and didn’t know. So she planned to swap energy companies. She rang to tell shell energy and was told that if she swapped companies before the new year she was likely to lose her government £140 winter fuel allowance. I have spoken to another energy company and this simply isn’t true. I have made a complaint to shell directly too. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review on Shell Energy: Utterly useless in every conceivable way.

Utterly useless in every conceivable way. Broadband was installed badly and never worked (including the phone). Impossible to get them to repair it during lockdown, despite repeated requests, and customer service was spectacularly unhelpful. Eventually, I had no alternative but to cancel. I had paid about £250 for a year’s service I never received and was offered £30 in compensation. A disgrace. Avoid at all costs! Be warned.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews of Shell Energy: Terrible, Crappy Service, Horrendous

“Appalling customer service. They’ll keep you on hold forever and then ditch the call.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: Shell Energy “Worst company ever”

“Worst company ever, can’t get through on the phone just gets cut off after an hour wait, still waiting for a call back from a manager this Monday what a complete joke…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband customers are most stressed of UK ISPs – research

Shell Broadband customers are most stressed of UK ISPs – research

Friday 30 October 2020 | 11:44 CET | News

New research from comparison site Broadband Genie shows that customers of Shell Broadband are the most stressed of any UK ISP.

The research is based on an analysis of tweets from start-2020 to 25 September which mention major UK broadband and TV providers. BroadandGenie used the TensiStrength tool to analyse language and estimate content stress levels. More than one third (36.7%) of tweets about Shell Broadband were classed as ‘stressed’. This was followed by Post Office (35.3%), Plusnet (32.9%) and Sky (31.1%). Fibre broadband provider Hyperoptic had the lowest level of stressed tweets at 13.4 percent; ahead of NOW Broadband (14.2%) and EE (17%). read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews on Shell Energy: Terrible, Appalling, Awful, Worst company I have ever dealt with…

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted 29 Oct 2020.

Still awaiting call back been on hold…

Still awaiting call back been on hold 27 mins so far terrible customer service read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trust Pilot Reviews on Shell Broadband: oversubscribed / congested

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted 24 Oct 2020.

Impossible to find customer services

Impossible to find customer services – possibly most useless chat bot in world ..ask it about changing your DD amount. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews of Shell Energy Customer Service: disgrace, shambolic, dreadful, appalling etc

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 Oct 2020.

Shell Energy are an absolute disgrace

Shell Energy are an absolute disgrace. They just respond with robotic responses for a complaint and never the same person. Took a month for a reply and after two months still getting robotic responses to my complaint. Why cant they ring me or provide a contact number to actually speak to someone. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Still Receiving a Hammering From Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Oct 2020.

Impossible to Get Hold Of

Completely dysfunctional customer phone system, it doesn’t matter whether you dial in yourself and carefully follow the menus and enter all your details perfectly, you’ll end up in the wrong place and be transferred multiple times before giving up after 30 wasted minutes. One Customer Services Rep I spoke to sounded utterly defeated saying it’s been a difficult place to work the last few months. I’m attempting to cancel my switch to Shell Energy because of this, currently queue number 100 in the online chat, wish me luck… read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews of Shell Energy: Awful, Horrendous, Pitiful, Horrible

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 Oct 2020.

2 Wasted hours

I phoned Shell Energy to discuss my tariff. I spent 2hrs being put on hold being transferred and cut off. I can’t imagine a worse service. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TRUSTPILOT REVIEW: DO NOT CHOOSE SHELL BROADBAND. YOU WILL BE SORRY.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.

I think your services are absolutely…

I think your services are absolutely terrible!!!!

AVOID AT ALL COSTS!!! Absolute joke of a company. How do they get away with this ignorance?

After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Contacting Shell Energy Customer Services is a Nightmare

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 Oct 2020.

almost impossible to contact

almost impossible to contact, no telephone number available to call, im sure my smart meter for electricity from another company is not working but havent a clue how to contact Shell !!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review Verdict on Shell Energy: Awful customer service. Avoid this company

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 Sept 2020.

Awful awful awful

Awful service. Can’t get hold of anyone. Have referred us to debt collectors twice for a bill that was from the previous tenants of the property, and have even contacted my parents who live elsewhere and have nothing to do with this? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy at all costs

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 Sept 2020.

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY! The door to door sales agents will lie to you in order for you to initiate a switch of energy and earn their own commission. A sales advisor told me that my balance would be transferred over to my new supplier during the switch, which is why they required a credit check to be run, while my ongoing energy supply would be cheaper. This was absolutely not the case, my old supplier have debited over £700 from my bank account this morning and Shell energy are unable to offer any help to resolve this at all, I asked to reverse the switch and they have advised this will cost a further £100. I am appalled at the level of misrepresentation and service supplied by the company and I urge anyone considering to switch to avoid them at all costs! I don’t rate British Gas’ service at all but you would be far better off! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews: Shell Energy Customer Service a Nightmare

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 Sept 2020.

I BEG WITH YOU !!!!!..I PLEAD WITH…

I BEG WITH YOU !!!!!..I PLEAD WITH YOU!!!!…..DONT GET INVOLVED WITH THIS UTTER SHOWER OF FOOLS read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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