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Shell pulls out of U.S. Lake Charles LNG project, Energy Transfer delays FID

UPDATE 2-Shell pulls out of U.S. Lake Charles LNG project, Energy Transfer delays FID

Ron Bousso, Shradha Singh: MARCH 30, 2020 

* Energy Transfer delays FID from late 2020 to early 2021

* Shell relinquishes 50% stake amid spending cuts

* Decision comes after collapse in oil prices 

By Ron Bousso and Shradha Singh

March 30 (Reuters) – Royal Dutch Shell Plc pulled out of a major liquefied natural gas (LNG) export plant under development in Louisiana following the recent crash in oil and natural gas prices that has forced the company to make deep spending cuts.

Energy Transfer LP, which was developing the project with Shell, said it remains focused on the commercial development of Lake Charles and is working toward making an early 2021 final investment decision (FID) to build the plant. read more

Shell Energy, an absolute disgrace of a company

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish


Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company. read more

Shell Energy driving many customers to illness and despair?

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more



Permission was given by Caroline Ryan to publish her comments about Shell Energy which she accuses of holding her hostage as a customer, making threats to destroy her credit rating and of sabotaging her switch to a different energy supplier, Octopus. 

From Caroline Ryan

After 12 months of arguing with this company they have now sent me a court summons?

I signed up with this lot and cancelled within 2 days.

They then sabotaged my switch to Octopus.

Once I received a cancellation notice from Octopus I called them. read more


Published by Industry Global News24: 06 Jan 2020

The Anglo-Dutch company had promised its investors in 2017 that, it will spend $1 bn to $2 bn per year. The fund will be invested in developing a clean energy project till the end of 2020. The company is falling short of the planned $4 billion-$6 billion to be invested between 2016 to end of 2020. This slow progress is likely to raise concerns from environmental groups that oil companies are not contributing to environmental conservation.

Since setting up the “new energies” division, the country has spent approximately $2 billion in setting up a low-carbon energy and electricity production facility. With only a year left to go, the company is far behind the set investment target of $4 bn-$6 bn. read more

The UK Best Home Broadband ISP Options for 2020 by ISPreview

Extracted from: The UK Best Home Broadband ISP Options for 2020 by ISPreview

Monday, January 6th, 2020


Entry-Level Package Examples

Superfast: Average Speed 35Mbps – £29.99 a month (discounts sometimes reduce this to c.£24)

Despite being an energy provider Shell Energy (formerly First Utility) also do a fairly cheap broadband and phone service too, which pledges that it “won’t hike your broadband prices up at the end of your contract” like other ISPs. On top of that they also boast fairly good UK based support, don’t charge any upfront fees and offer petrol discounts (at Shell stations) to their customers. read more

Powerful new players enter the utilities sector

Jeroen van Hoof: 2 January 2020

Oil and gas companies are entering the utilities market—aiming to take advantage of rapid market transformation

In the last few years, an increasing number of International Oil Companies (IOCs) have entered the utilities sector—especially those with headquarters in Europe.

Shell, for example, has taken a series of strategic decisions to grab a share of this market. The company has now installed more than 10GW of generating capacity in North America, of which one-third is from renewable resources.  It has also invested in offshore wind near the Netherlands, acquired First Utility in the UK to supply gas and energy services to domestic consumers, and entered the US supply market through MP2 Energy, while also buying into US and Asian solar power generation through EV vehicle charging and battery technology… read more

Mary Hensley, President of Shell Energy North America

Extract from an article headlined: 6 Fast-Growing Women-Led Companies to Watch in 2020

January 2, 2020

3. Enspire Energy

What They’re Doing: Mary Hensley is the president and a founding partner of Enspire Energy, a gas services company that supplies industrial, commercial and government clients. The company, which was founded in 2005 and acquired by Shell Energy North America in 2009, was relaunched in 2014 under Hensley’s leadership. Today, it is now entirely staffed by women. Hensley credits the company’s emphasis on long-term relationships for its success — and the $81 million it made in revenue last year. read more



Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. In October 2013 the Coventry-based company was ranked as the seventh-largest supplier in the UK, making it the largest outside the Big Six. Wikipedia

CEOColin Crooks (2018–) HeadquartersCoventry Founded2008 Area servedUnited Kingdom Parent organizationThe Shell Petroleum Company Limited

Shell Energy Contact webpage read more

Energy supplier pays £1.5m after overcharging customers

By August Graham, PA City Reporter: PA Media: UK News: 16 December 2019


Energy supplier pays £1.5m after overcharging customers

It is the second time that a company has had to pay out for breaking the price cap rules. In June, Shell Energy paid £390,000 after it overcharged its customers by £100,737. More than 6,000 customers were affected by the breach, Ofgem said at the time.

Shell Energy Beware

If you have a gripe against Shell Energy and want it published here, please send it by email to Please indicate whether you wish to remain anonymous. Review postings will be intermingled with positive and negative news reports about Shell Energy. Click on the above Shell Energy Beware headline link for more information.

Shell’s difficult relationship with UK wind energy

Shell’s difficult relationship with UK wind energy

When Shell pulled out of London Array offshore wind project in 2008, it probably didn’t realise it would mean more than 10 years in the UK offshore wind wilderness.

But according to accounts at the time, many in the sector felt scorned – some were downright angry.

Shell was eventually bought out of the £2 billion project by Masdar, but a message had filtered through that the company was perhaps no longer looking at offshore wind as viable option.

Danish firm Dong Energy, one of the major partners in the 341-turbine project, is now Orsted – arguably the biggest offshore wind firm in the world. read more

Ofgem minded to allow Shell Energy to claim £354k

By Priyanka Shrestha: Monday 9 December 2019

Ofgem has said it is minded to allow Shell Energy to claim up to £354,147 for costs incurred in acting as a Supplier of Last Resort (SoLR) to customers of failed supplier Usio Energy.

First Utility, which rebranded as Shell Energy in March this year, was chosen by the regulator to take on Usio Energy’s 7,000 customers following a competitive process.

An SoLR can make a claim for Last Resort Supply Payment (LRSP) from relevant distribution networks if granted consent to the amount claimed. read more

Shell Energy signs solar PPA for energy produced by EDF California project

Shell Energy signs solar PPA for energy produced by EDF California project

Rod Walton:

EDF Renewables North America and Shell Energy North America have signed a 15-year power purchase agreement for 132 MW of solar output in Riverside County, California.

The Maverick 7 project is part of the Palen Solar site to be built on 3,140 acres of federal lands. The U.S. Bureau of Land Management completed the federal permitting process approving the project in October 2018.

The project is expected to be completed and operational by the end of 2021.

“Palen Solar, with a total of 500 MW of solar capacity, demonstrates EDF Renewables’ long-term commitment to solar development in California,” said Dai Owen, vice president of power marketing for EDF Renewables. “The project uniquely positions the company to help load-serving entities meet their long-term carbon goals and obligations under California’s Renewable Portfolio Standard (RPS) by offering smaller tranches at industry-leading prices.” read more

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

The first that those affected knew of this was when Shell Energy’s debt collection firm of choice – Corporate Debt Solutions Global – sent them a letter that threatened disconnection of the service due to non-payment, which as you can imagine will have come as quite a shock.

Stopped Direct Debits Trigger Debt Collection Woes at Shell Energy

By Mark Jackson: Wednesday, August 21st, 2019

A few of Shell Energy’s UK broadband ISP customers, seemingly including some of those who were previously with First Utility before the recent rebrand, complain that they have been hit with letters from Debt Collectors after the provider appeared to stop taking automatic payments via established Direct Debits.

Just to recap. First Utility, which supplied over 700,000 UK households before the change, agreed to sell its business  (valued c.£200m-£300m) to Anglo-Dutch oil company Shell Petroleum Company Ltd. in 2017 (here). The sale was recently followed by a move to re-brand First Utility to Shell Energy in March 2019 and the latest problem began shortly after that. read more

ATO slugs Shell with $755m bill in fight against multinational tax avoidance

The Australian Taxation Office has hit the British-Dutch oil giant Shell with a bill estimated at $755m as it continues to pursue multinational resources giants over claims they have avoided paying tax on offshore gas projects.

Court documents reveal Shell’s main Australian company, Shell Energy Holdings Australia, has been fighting the ATO for six years over tax on the company’s stake in the $30bn Browse gas project off the coast of north-west Western Australia.

The ATO’s pursuit of Shell is part of a broader effort to shake money out of big oil and gas projects that one of the authority’s most senior officials says has brought forward tax revenue by a decade. read more


Mar 25, 2019

  • More than 700,000 homes in Britain switched to renewable electricity overnight
  • Rebrand reflects growing importance of power in Shell’s global business

Shell today rebranded First Utility as Shell Energy* and confirmed that it has switched all of its British residential customers to 100% renewable electricity. Renewable electricity will now be offered as standard to all existing and new customers, along with discounts at Shell service stations across Great Britain. Shell Energy Retail Ltd will be rolling out a range of smart home technology offers throughout the year, starting with smart thermostats and home electric vehicle charging from today. read more

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