Energy suppliers in the UK have continued to use debt collectors, even after they agreed with the government to support customers in financial distress during the coronavirus pandemic.
According to the Guardian, customers have been targeted by debt collectors and warned that action may be taken against them if they don’t pay their bills.
In one letter, Shell Energy warned a customer that arrangements could be made for a collection agent to visit their home to recoup an outstanding balance of £78.51 ($97.58).read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 April 2020.
IGNORANT, INCOMPETENT ORGANISATION. If I could award this disgusting company -5 stars then I would. I spoke with a senior manager a few weeks ago to request a payment holiday given the current situation. He agreed stating no problem at all and and suggested an 8 week payment holiday and if I require a longer period then simply contact them again in eight weeks. He also reassured me that no payment letters would be sent over this period and that my account was on hold. Fantastic or so thought until a few weeks later I when I begin to receive numerous threatening letters and and emails from a Shell Energy contractor DEBIT COLLECTORS !!read more
Britain’s energy suppliers are continuing to use debt collectors to chase unpaid bills after promising to help households during the coronavirus pandemic by offering payment plans to struggling customers.
Under an agreement with the government, energy suppliers are expected to identify customers who might be in financial distress and offer to reassess, reduce or pause bill payments to help “reassure” homes during the coronavirus lockdown.
But many households and small businesses with outstanding balances on their energy accounts may still be targeted by debt collectors with warnings that action may be taken against them if they don’t pay their bills.read more
Energy giant’s fastest fibre broadband deal is now only £29.99
While we’re locked down and spending all our time at home, having a blistering broadband connection is more important than ever.
Although many providers have shut down new installations, if you’ve already got a landline up and running then it’s worth taking this extra time to check out some broadband deals to save some cash.
Fortunately, Shell Energy has cut the price of its top-tier Superfast Fibre Plus broadband by a fiver to £29.99 a month, with no additional upfront costs. That makes it exactly the same price as its basic fibre package.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 April 2020.
So disgusted with this company I live alone am nearly 80 and in the winter only had my heating on for 6 hours
A day wrapped in a blanket when heating was off and went to bed early 8pm to keep warm, only had radiators
On in the rooms I use, now they are telling me they want to increase my monthly payments for gas and electricity from £83 a month to £100 a month starting 3 months before my renewal is due saying I’m £57 in debit. Have made a complaint as I am nearly 80 and can not afford the extra. Spoke on web chat said they would pass it on to complaints. Now waiting for a response. Did have a problem with smart meter took 4 months to send an engineer who told me the new one he was putting in would make no difference as they don’t use the newer update one that any energy supplier can use. Am now trying to find another supplier
With more consideration for their customers in my position. I feel all they want is to get more money from their users. I am getting I touch with my bank to stop them taking an extra £17 a month from me before my complaint has been dealt with. I can see other users have lots of problems by their reviews I have reviewed before on trustpilot and gues what I got an immediate call from them. Please keep sending in your reviews they need to be named and shamed.
Christineread more
Money is tight for many people at the moment, plus those staying at home more may see bigger energy bills. So if you find that your energy company is holding onto large amounts of your cash, it’s time to get it back.
Anne Sanders, from Hertfordshire says: ‘Four or five years ago I joined First Utility and was put on very low monthly payments. I built up a debt, so my monthly direct debit was increased to pay it off. But it was never lowered again.
‘When doing a Which? survey, I went online and found out how much credit I was in with my provider (now called Shell Energy): £728.36! read more
ABOVE HEADER FROM AN EARLIER REPORT ABOUT THE SAME PENSIONER AND HIS COMMENTS ABOUT SHELL ENERGY
RECEIVED TODAY… (name and address supplied)
Hello John,
Shell are at it again 😡
Despite everything that has happened they have restarted sending threatening letters to my home, addressed to my ex Tenant, who they well know ceased to reside here years ago.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 April 2020.
There is nothing positive about this company. They are a disgusting company and utterly useless in every sense. They try to tell me I owe them almost £2,000 because their systems are so awful its systems override meter readings, they end up refunding me over, £1,100 and are now illegally blocking me from moving supplier.. They have deliberately added the same balance back on my account which suspiciously was immediately after I said I was leaving… They are completely inept and underhanded. Stay away from these lieing prats. They have had 5 previous chances to correct this and tried to tell me each time it was sorted. Don’t even consider doing business with these liars.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last 6 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2020.
Thugs & bully boys, will not use them again ever. I signed up to first utility and a week later it was taken over by shell energy! they then wanted to up my monthly direct debit, I said no !!! I said my monthly DD was based on my previous usage and if I owed any money at the end of my contract with them I would pay them.
I have now switched to another energy supplier, and shell have been slow in producing my last couple of bills without an explanation and saying i owe them £76, I owe them about £76 and it said on my statement I have till 7th of April to pay, I have asked them for clarity and have received a reply. My main disgust with the company is the amount of e-mails and text messages, basically threatening if the account is not settled, and threatening ,please see extract ” Your account is now due to be passed to a debt collection company, this could incur extra charges and may end in a default being registered against your credit file” I at first thought it was an April fool prank, as I said the debt is only payable on 7th April, so they can wait! I could understand all of these tactics if it were a debt on £000s but £76, get a life shell energy.
Reply shows it all-I was only with 1st utility about a month”so how would you know what I had used in the previous year”So how could you have current accurate usage.
I have smart meters so once the final reading is made it can easily be worked out well before, instead of sending a bill for 3 months without full information.
E-mail sent in March, still not had the information from Shell energy :-
“No need for threatening emails in the current climate.
When I have worked out your bill, I will pay you, not before.
You can help by sending my gas meter reading at the start of my contract with First utility, and my end reading, in KWh not M³.
That way I can verify my gas account, I have already verified my electricity account, which is correct.”
Hope everyone takes this into account Thanks Peterread more
* Energy Transfer delays FID from late 2020 to early 2021
* Shell relinquishes 50% stake amid spending cuts
* Decision comes after collapse in oil prices
By Ron Bousso and Shradha Singh
March 30 (Reuters) – Royal Dutch Shell Plc pulled out of a major liquefied natural gas (LNG) export plant under development in Louisiana following the recent crash in oil and natural gas prices that has forced the company to make deep spending cuts.
Energy Transfer LP, which was developing the project with Shell, said it remains focused on the commercial development of Lake Charles and is working toward making an early 2021 final investment decision (FID) to build the plant.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 March 2020.
Unbeleivable company. UK sees worst crisis since ww2 with covd 19 and shell send bill demand when bill is two days late. Then customers services are as rude as possible. Will change provider. Disgusted. Every other company right now is relaxed about payment due to the crisis. Shell has 0 compassion.
It’s very bad experience with shell Energy broadband service. Please don’t go for it. I’m sharing my experience,
Summary:
– I requested to disconnect my Shell broadband connection as I’m moving out house for work.
– Later, I cancelled move out plan as per my company instruction and informed broadband team to cancel my request (broadband cancellation request) before 3 days.
– Team didn’t read my mail and I was trying to reach customer care and failed due to long queue.
– Team disconnected my internet connection.
– Now, I’m facing lot of challenges from my company and spouse company as
we don’t have internet to connect from home for work.
– As per Shell broadband team, it will take 14 days to restore and it will be new connection and it will be new contract.
– I’m not happy the way, team is handling issue. Just sharing my experience as it may be useful for others.read more
We’re closely following government advice on COVID-19 (coronavirus) as the situation develops. We want to make sure we continue to give our customers all the support they need, while still protecting the wellbeing of both our staff and customers.
You can manage your account as normal by logging in or using our app. Where possible, please do this in the first instance.
If you’re in need of urgent support, you can call us on the relevant number below. It might take a little longer for us to answer, but we’ll make sure you speak to a member of our team.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 March 2020.
Spent 20 minutes on the phone on hold, once the hold music cut could just hear the advisor rustling on the other side of the phone and wouldn’t say anything despite by attempts to start a conversation.
Ordered broadband and was told I could move direct debit date once the account had been set up. The advisor said he didn’t know when I’d get my first bill or when first payment would be taken. Alarm bells started ringing straight away.read more
Dealing directly with an energy company might seem like a fail-safe way to get the best price from it – but it’s not necessarily the case. The cheapest deal for half of the biggest energy companies was not available directly from their own websites, according to our snapshot investigation.
We checked the websites of 12 of the biggest energy companies in December 2019 and compared the price of the cheapest deal quoted to us with the cheapest deal available elsewhere from the same company, according to available whole-of-market data.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.
Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.
They need to stick to what they know i.e. selling petrol.
Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY.read more
LONDON: Shell Energy Europe Limited, the energy marketing and trading division of Royal Dutch Shell has agreed a multi-year supply deal for power from a battery storage project in southwest England, the company said on Monday.
The 100-megawatt (MW) power storage project is backed by China Huaneng Group and Chinese sovereign wealth fund CNIC, and is expected to be completed by the end of 2020.
The two 50-MW batteries will enable Shell Energy Europe and its subsidiary Limejump to use renewable power in the area, the firm said.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 March 2020.
I don’t have an account with Shell Energy, I didn’t even have an account with first utility. But because I lived in a property that the previous tenant had a contract on and I called first utility to tell them that the person they are after is no longer in the property, Apparently that means I want the account? they opened an account in my name without my permission. When I moved into the property this relates to I was told it had no gas supplier so I opened an account with southern electric. I haven’t lived in this property in question since 2014/2015 and now Shell energy claim I still live in the property when though I’ve provided proof that I don’t and this is affecting my credit rating because you say I owe £3000+ and you won’t even reduce the amount to the time frame of when I was in the property! For me to get this sorted between you and southern electric! I’m so upset because this is ruining my chances of buying a house!read more
The nightmare never ends 😡 copy of email to Shell Energy today:
Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.
Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.
However, today THREE letters have been received as follows:
1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves.read more
YORKSHIRE and Humberside has reached a tipping point when it comes to electric cars, with the majority of consumers in the region (71%) now ‘considering’ purchasing one for their next vehicle.
The findings from Shell Energy come after the Government announced plans to bring forward the ban on the sale of new petrol, diesel and hybrid vehicles by five years from 2040 to 2035.
Of those surveyed in Yorkshire and Humberside who said they would consider an EV as their next car, 81% stated that a desire to ‘do their bit for the planet’ made an EV more appealing.read more
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.
Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company.read more
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Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the 
The government and energy firms had agreed that no customers should be cut off during the lockdown. Photograph: David Burton/Alamy
UPDATE 2-Shell pulls out of U.S. Lake Charles LNG project, Energy Transfer delays FID
Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the 
