Shell-led consortium to build 750 MW Dutch offshore wind farm

JULY 29, 2020

AMSTERDAM (Reuters) – A consortium led by Royal Dutch Shell has won a zero-subsidy tender to build a 750 megawatt (MW) wind farm in the North Sea off the coast of the Netherlands, the country’s economic affairs ministry said on Wednesday.

The consortium, which also includes Mitsubishi-owned energy company Eneco, will build the Hollandse Kust – Noord project, the ministry said in a statement. The auction was the latest in a series as the Netherlands seeks to reach 3,500 MW of offshore wind power by 2023. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 July 2020.

AVOID Shell Energy broadband

AVOID! Shell energy broadband failed to transfer my landline number (which I have had for 18 years) and then tell me it is ‘lost’ and cannot ever be recovered. Terrible communication and really long periods on hold to customer service. AVOID

Shell Energy are soulless bullies.

Shell Energy have recently taken over supply of my property and seemingly created a £2k+ bill that my previous supplier didn’t seem to feel the need to try and charge me, in the 5 years I was living at the property.
They instructed debt collectors, despite me actually paying them not only my monthly amount but more on top. I am having to escalate my grievance with them to the highest level before “the computer stopped saying No” – Although it is still trying to. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 July 2020.

Terrible

Terrible, unable to contact for months. Emailed, called. When things go wrong their customer service staff are so badly trained they don’t know what to do. One guy couldn’t do basic maths. Do not use. Gone down hill since the Shell acquisition.

Horrendous

Horrendous. After money which I have already paid. Said I’d had a refund but it was a mistake. WHO MADE THE MISTAKE. Certainly not me. I have paid. Any refund I received I thought was due to an overpayment. Left the company 16 months ago. Computer mistake. NO. The computer is only as good as the person who inputs the information. has that person been reprimanded? This is causing me a lot of stress which I can do without. It is bad enough having patients I have been caring for dying from Covid most weeks without this insensitive company causing me more stress. Is it worth go on with all the stress being caused to me? Now going to the energy ombudsman to sort out read more

Shell’s EV charging arm signs partnership deal with Mazda

By John Wood15 July 2020

Shell’s electric vehicle (EV) charging arm NewMotion has agreed a partnership with Mazda.

The deal means Mazda MX-30 owners will be offered a NewMotion home charge point and can access its UK public network of 2,500 charge points. NewMotion will also deliver electric vehicle (EV) charge points at UK Mazda dealerships.

Commenting on the partnership, Mazda Motors UK managing director Jeremy Thomson said: “We chose to partner with NewMotion due to its pioneering development of smart charging solutions over the past 10 years. The company’s charge points are online connected, meaning they can receive regular updates to ensure a Mazda MX-30 owner’s charging hardware is always up to date and working perfectly. This also enables remote start and stop of charging sessions via the MyMazda app and will give our Mazda MX-30 owners a fully integrated and interactive home charging solution.” read more

Shell Energy has launched a new Solar Storage tariff as part of its partnership with German battery manufacturer sonnen.

Customers with solar panels installed on their homes will be able to earn solar credits in the summer, when they are generating excess power that can be exported to the grid. These credits can then be used come winter to save money on bills.

Iris Lacorn, Energy Marketing Strategy & Innovation manager at Shell said on LinkedIn: “We have been bringing together the best in Shell to the benefit of the customers, the intelligent solar storage batteries from our subsidiary sonnen and the perfectly matching new Solar Storage tariff from Shell Energy. read more

Shell launches e-mobility offering for fleets

SHELL has launched a range of e-mobility services, to support car and light-duty fleets electrify their journey.

The services are designed to help fleets towards sustainability, including keeping pace with government regulations and finding solutions to lower their emissions.

Shell and NewMotion – a member of the Shell Group – have added a suite of EV services to the existing fuel card offering, and are providing customers with a network of charging solutions on-the-go, at home and at the office. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 July 2020.

What an absolute nightmare of a…

What an absolute nightmare of a company, they overcharged me by 200 percent and when I closed the services they quoted that the initial estimate was done by the previous supplier (first utility) and that I had no choice but to pay them, I then went to the Ombudsman Services who totally disregarded the facts.
in my opinion the Ombudsman Services must have links to shell energy as I was treated with the same disregard. this is my opinion and truthfully. anyone with any common sense would stay well clear of these companies read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 July 2020.

Terrible service from 0330 094 5800 – please help

I’ve tried to contact Shell on 0330 094 5800 twice. Yesterday, it was a terrible line with a long pause each time I spoke, then myself and the customer service assistant would both speak together. This went on for 15 minutes then the line went dead. Issue obviously not resolved.

I decided to try again today. This time I spoke to a customer service assistant who put me on hold for 23 minutes without getting back to me, then the line went dead again.

The issue is still not resolved. PLEASE can someone at Shell help? read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 July 2020.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with.
Where do I start. Dd jump from £67pm to £213 pm. Can’t get through to anyone on phone. Mistakes made by phone operators or they don’t update my account and the next person has no idea I already spoke to someone
Every time I submit a reading on my day and night box shell swap them so they are wrong.
Took £400 out of my account without telling me and then when I rang they said they had no record of it. I had to get the bank to put it back in. Shell said they’d look into it and never did.
Have opened complaint case with resolver and a year later I still haven’t had an explanation or apology and they say I now owe £1700 because of a dummy meter exchange. I have no idea what that means.
Weeks ago I was supposed to be getting a form to work out my budget for replaying and I am still waiting.
DO NOT GO WITH SHELL read more

The Money Saving Expert has warned everyone to check their latest broadband bill

Martin Lewis has urged homeowners to consider switching their broadband provider.

The 48-year-old made the warning in his latest email to Money Saving Expert subscribers, in which he outlines cost-cutting measures for the week that could save you hundreds!

He explained that “a huge nine million households out of contract” with some likely “paying a rip-off” fee of over £50 a month for the slowest broadband speeds.

The financial journalist commented: “Broadband is all about speed. Not just with your connection, but it’s also about pouncing to grab short-lived promos for newbies.” read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2020.

Shell broadband ignore any calls or…

Shell broadband ignore any calls or emails. Our broadband is not working properly, waste of money.

The worst company I have come across

The worst company I have come across, the biggest mistake moving to Shell from EE broadband and phone. They are money grabbing, selfish company the worst nightmare is moving to them.

Stay away

THIS IS ONE COMPANY I REALLY HOPE GOES…

THIS IS ONE COMPANY I REALLY HOPE GOES UNDER THEIR CUSTOMER SERVICE IS TOTALLY USELESS THEY NEVER GET BACK TO YOU PLEASE AVOID THIS COMPANY LIKE COVID_19 .

Awful customer service and excessive…

Awful customer service and excessive pricing plans. Will leave as soon as I am able too read more

Electric Car Charging Stations Are Finally About to Take Off

(Bloomberg) — The electric vehicle sector has been stuck for years with a chicken-and-egg problem. Until there were extensive networks of public charging stations, a critical mass of people would never feel comfortable driving EVs–but until a critical mass of people were driving EVs, there was no sense in investing in extensive networks of public charging stations.

It may be the coronavirus pandemic that finally breaks the stalemate. BloombergNEF’s latest Long-Term Electric Vehicle Outlook predicts that EVs sales will experience a smaller dip than traditional auto sales as a result of the broader economic squeeze, and that they’ll bounce back more quickly once the market recovers. EVs and the infrastructure needed to charge them have also been a part of many of the stimulus packages announced by European and Asian governments. Just in the past few weeks, Germany included chargers in its €2.5 billion proposed economic package, and the European Union announced that it’s aiming to have 1 million public chargers by 2025, from fewer than 200,000 today. read more

Gas and electricity customers face the prospect of debt collectors chasing up unpaid bills after the energy industry regulator told suppliers they no longer had to offer unlimited coronavirus payment holidays.

Ofgem gave the go-ahead to restart debt collections weeks after calling on energy suppliers to offer help to customers facing financial pain due to the Covid-19 pandemic by delaying or reducing bills.

Bailiffs were also barred from chasing households struggling to pay council tax or parking fines, but these rules will remain in place for at least another two months. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 June 2020.

Today we changed over to shell broard…

Today we changed over to shell broard band , still does not work dozens of emails from them , but no humans available ,on line only. Went through system got to number 1 in Q then cut off! Second attempt also failed, third attempt got a online chat, latest email ready to go !
O no! wrong password ! A disaster very very disappointed.

Shell are a firm with a long history of…

Shell are a firm with a long history of greed, corruption and exploitation. Part of the Deep State. read more

Shell and Total join UK floating offshore wind syndicate

By David McPhee: 22/06/2020

North Sea oil giants Shell and Total have joined a UK floating offshore wind consortium created to drive forward the technology.

The oil firms will work alongside offshore wind developers EDF Renewables, EDP Renewables, Equinor, ESB, Mainstream Renewable Power, ScottishPower Renewables and SSE Renewables as part of Offshore Renewable Energy (ORE) Catapult’s national Floating Offshore Wind Centre of Excellence (FOWCoE). read more

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 June 2020.

Absolutely shocking

Absolutely shocking, speed is less than 1 Mbps and can’t get any TV streaming. I went for Matin Lewis offer of £50 off 12 months contract and didn’t even get that!

Awful service

Awful service , had no contract with but still charged for switching supplier, they overcharged , when asked for the final bill, they passed my account to debt collectors ,paid off my bill but still no refund for the over charged amount.

Shell energy bad service staff has no…

Shell energy bad service staff has no idea what they’re talking about half of the time they also put my Direct Debit up without even Consulting me me so irst thing in the morning I will be leaving instantly. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 June 2020.

Appalling

In my experience quite the worst supplier I have ever dealt with. Eight days since I disputed their requirement to lift my bills, unnecessarily, by 25% and still nothing but an automated acknowledgement. Except one other to say that they have made it a ‘complaint’, which I know, again from past experience, means that my email has now gone to the back of another queue. Emailed the MD/CEO (whatever he calls himself) but that’s been ignored too.
I’m leaving and I suggest other do too before they have a bitter experience.
If you’re not a customer, don’t become one.
There are good reasons it has the low rankings it does.
BEST AVOIDED.
Shell Energy’s reply (below) is, of course, in the usual corporate defensive mode. Just like the treatment I’ve had from Vodafone in the recent past, Becca says “I hope I can provide some assistance” and then provides none! What she does is seek to justify the company’s procedures. They don’t need explaining to me; I’m only too well aware of the procedures!
What I want, and what I suspect most other CUSTOMERS want, is for Shell to employ sufficient numbers so that I can get some human intervention in a timely fashion. Not be directed to their web site. There is not an app or a program designed that can answer all the questions a customer might have. For me, timely means next day at worst – not two weeks if you’re lucky. What kind of service is that? read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 June 2020.

Terrible customer service

First they removed the night meter reading from our account so not able to log usage. Then it took 2 months to “sort” only to discover they had put us on different tarrif with same day/night charge. Now they don’t appear to understand what we are telling them and cannot sort it out.
USELESS, AVOID.

Poor customer service the times that i…

Poor customer service the times that i have tried to speak to them i have given up due to the long wait. Only stayed with them because of my laziness in looking for another provider, won’t do the same next year. read more

Recent postings on the Facebook Group:

Shell Energy (formally First Utility) – the worst customer service ever??