Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money!read more
Now Britain has received a major boost to those plans as Shell has announced that it is looking to expand its business supplying electricity to UK households.
As part of its own push towards clean energy and away from oil and gas, the UK-based energy firm plans to supply clean power to five million households and electric car drivers by 2030, up from about 1.5 million today.
According to the Telegraph, Shell is planning to invest £20billion-£25billion in the UK over the decade, with over 75 percent of that sum being invested in low carbon energy such as wind turbines and electric car charging points.read more
Shell Enters Tender For Wind Farm Development In Polish Offshore
by Bojan Lepic | Rigzone Staff | Tuesday, June 14, 2022
Shell subsidiary Amber Baltic Wind has submitted bids under a recent public tender for proposals for new locations for offshore wind farms in the Polish zone of the Baltic Sea.
According to WindEurope, installations generating up to 28 GW of offshore wind energy may be built in the Polish part of the Baltic Sea by 2050. Thanks to many years of experience in the implementation of complex offshore projects in the North Sea, considerable potential, and knowledge in the field of offshore wind energy, and a wide presence in Poland, Shell can support Poland in using its huge wind energy resources and accelerating the transformation process of the energy mix.read more
The FTSE 100 company plans to invest £20bn-£25bn in the UK
By Rachel Millard: 13 June 2022 • 7:27pm
Shell is pursuing a significant expansion of its business supplying electricity to UK households amid intense volatility in energy markets.
The FTSE 100 company wants to supply clean power to five million households and electric car drivers by 2030, up from about 1.5m today, as part of plans to diversify away from oil and gas.
Shell plans to invest £20bn-£25bn in the UK over the decade, more than 75pc of which will go towards low carbon energy such as wind turbines and electric car charging points.read more
“What a terrible company… You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!”: “will never touch this sh*tb*g company for anything ever again.”
13 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
What a terrible company – I was forced to use them when Pure Planet went bust. You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!They have taken more than double the PP monthly charge and I cannot get anyone to contact me to resolve this and y other queries. Avoid if you can. I’m taking my complaint to the ombudman’s office.read more
“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”
11 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Beware this company is sending out demands for monthly payments in my case over 500% above what I am actually using. Have complained to them and the answer is the computer does the calculations !. At first level by phone employee looked at my account and agreed demands were excessive. When complaint escalated is when informed they go by computer calculations and sent deadlock letter with an offer of £50 to close complaint !. Will have to see now what the ombudsman says.read more
Avoid this company. Broadband and phone. I’m in contract. I’m a vulnerable disabled person on #ShellEnergyBroadband priority register living alone. I’ve been without phone line and internet access since yesterday. I’ve missed an important telephone medical appointment scheduled for this morning. I don’t use a mobile phone. I’m sat on the pavement using my neighbours WiFi. Both myself and my son (who lives 2 hours away) have made disproportionate attempts to put #ShellEnergyBroadband faults on their radar. NO ONE HAS BOTHERED TO CONTACT ME ATread more
“Well I tried to cancell my broadband Yesterday. it took me 1 hour on hold Just to talk to someone.Then finally I got to speak to someone. He was rude.”: “Look elsewhere for your broadband is my advice”
8 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
forced over to shell from another company, when i cancelled they charged me early exit fee. then after i sent my router back they still charged me, £35 and cannot get thru without a age on he phone , then transferred to another dept and then another long wait,read more
HOUSTON, June 7, 2022 /PRNewswire/ — Shell today announced the launch of the Shell Energy brand into the residential power market in the United States. Through Shell Energy Solutions (“Shell Energy”) the company now offers 100% renewable electricity plans to eligible customers in Texas, expanding its portfolio of offerings and giving residential customers access to renewable electricity plans while building on the trusted relationships the company has built with Texans over decades.read more
“Absolutely useless company. My broadband has not worked properly for a month now. They offer such poor customer service that they are not able to correct the fault.”: “DO NOT USE THIS USELESS AND COSTLY EXCUSE FOR A COMPANY.”
7 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely useless company. My broadband has not worked properly for a month now. They offer such poor customer service that they are not able to correct the fault. I tried to submit yet another complaint after receiving my bill this afternoon and even that facility doesn’t work. It’s time to find another provider. DO NOT USE THIS USELESS AND COSTLY EXCUSE FOR A COMPANY.read more
“Anyone reading this and thinking of joining Shell please DON’T.”: “You get the picture – clueless, unhelpful and every now and again blaming the customer for their incompetence and disinterest.”
6 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Hi, my shell service activited on April 11 mid nights. Before buying the shell broadband service the executive promise me I will get 11 mbs down load speed but I am never got above 1.2 mbs speed .After I raised complaint over email I never get any response from shell. Very poor and pathetic service provider.now I am stuck with this provider bcoz I took 18 month contract .so I am wasting my Monday with this service provider.this company very good to deduct money form your account but they not bother about customer.read more
“Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals.”: “Our phone line is down and internet down most of the time.”
5 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Wouldn’t even give this company one star. They cocked up an broadband upgrade. Customer service beyond rude – staffed by poorly trained, passive aggressive individuals.Technical support just as poorly trained and completely lacking knowledge on how to resolve even the most basic of network connection questions (ie. couldn’t provide my user name and password so as to use a third party modem). Long wait times (30 minutes each time) for the telephone customer ‘service’. Derisory offer of compensation for loss of service. Have mixed my account details with another user (my mothers energy account with First Utility who I was nominated as an administrated through my email address). My account page shows both my mothers details and my own despite my mother having closed her FU account several years ago. I have never been a FU customer and unfortunately was migrated to Shell Energy from PO Broadband. Shell Energy are simply unable to resolve these mixed accounts.read more
“My broadband has not worked since the day it was installed. customer service is almost non-existant and you have to request a call back from a manager that just doesn’t happen. 4 weeks now with no internet, no refund, nothing.”: “THE CUSTOMER SERVICE STANDARD OF SHELL ENERGY BROADBAND IS DREADFUL. DON’T SIGN UP UNLESS YOU HAVE PLENTY OF SPARE TIME TO SPEND WAITING FOR YOUR CALLS TO BE ANSWERED AND BE PREPARED TO RECEIVE NO RESPONSE TO YOUR EMAIL OR WRITTEN COMMUNICATIONS.”read more
“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”
03 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.read more
Signed up to Shell Broadband and was informed at point of sale that I would be set up with wifi within 1 – 2 weeks, and that they would email me an appointment for a connection date. I received an initial email to confirm the direct debit had been set up and that Shell would be in touch within 4 days with the next steps, but 7 days later there was still no confirmed appointment or any further communication. Tried to log onto my shell account daily, but the system was constantly down, so no information was available. Called them – waited on the line for 30mins+. The person was great and apologised etc, promised the world and convinced me to stay as a customer, and that I would receive a follow up email confirming everything agreed. 2 days later, the email I was promised has not been received. Looked up online how to cancel under my cooling off period, and got directed to a link. The link takes you to your account, but it takes you to the same page that has been down and unavailable since I signed up. I am currently on hold and have been for 45minutes. I have 3 days until my cooling off period has expired, and if I miss this deadline I cannot cancel the contract. If the deadline is missed because I have been unable to reach them, this will be escalated to the Ombudsmanread more
“…this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person.”: “Broadband still not working 3 weeks after connection date…”
31 MAY 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Allegedly Shell Energy purports to be a telecommunications company.Sadly this company is lacking in all departments. I don’t wonder if their customer service people wake up screaming. *Sorry! *We do understand *We apologize *Thank you for your patience *You have come through to gas & electric. None of these employees have any means of resolving issues so have to resort to platitudes. The result is thatthis company is overwhelmed by complaintsand customers spend over a hour waiting to speak to a person. The only way to get through is via social media but still not much is achieved.
Since Shell Energy took over from the Post Office they are pleased to take in fees without giving the service paid for. No wonder Shell profits are soaring! My own problems have been ongoing for almost a month now without a result.
Incidentally still waiting for the contract details promised on 7/4/2022.read more
SHELL ENERGY BROADBAND stop sending me lying letters because like a said am not in a contract with you & i’ve never been in a contract with you & any letters you send to me i am returning to sender because i am sick to death of the corruption and lies & i dont owe you nothing you owe meread more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Martin: Location Peterborough: Date 2022-05-13
Comments
I have been with SHELL Energy Broadband now for three terrible months. I had no choice because they took over my Post Office B/b account and I could not leave. I have nearly a year left on this rotten system. For some reason, it is far, far worse than it ever was. The Post Office was not good but this is a absolutely abysmal. Even short downloaded programs off YouTube continually stop with that “Loading” message. Music videos just stop midway and take over 5 minutes to load in many cases. I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long. It took nearly 4 minutes to load and then kept stopping! Trying to contact Shell on the phone is totally pointless and Emails get no response. THIS IS ROTTEN, RUBBISH BROADBAND! Do yourself a big, big favour and go elsewhere for yours! Stay away from SHELL, whatever you do!read more
Shell Energy Broadband has not worked since the day it was installed. Almost non-existant customer service and a manager needs to sanction the solution – yet you cannot speak to a manager. You have to wait for them to call you back – so far 10 days and no call back, despite repeated requests and emails for one. Each phone call requesting a call back takes nearly an hour. No service, no refund and appalling communication.read more
A fifth of Shell shareholders have voted to reject its climate transition plans, almost double the rebellion that it endured a year ago.
The revolt came at a chaotic annual general meeting in London that was delayed for several hours after disruption by environmental protesters. Sir Andrew Mackenzie, Shell’s chairman, called police to clear the room at Central Hall in Westminster and three people were arrested outside the venue.
Shell, Europe’s biggest oil and gas group, is under intense scrutiny by investors and wider society over the speed of its plans to make the transition to cleaner energy. It has committed to eliminating its emissions to net zero by 2050, but faces pressure to make steep cuts in the near term, including from aread more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
14 June 2022
The Telegraph
“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”
9 June 2022
Shell launches residential power brand Shell Energy, enters Texas market with 100% renewable electricity plans
THE TIMES
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
