Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Daniel Stockport: Location Easington: Date 2022-10-24
Comments
Where to start, after having no internet for a week I eventually managed to speak to Shell Energy broadband. On hold for over 40 minutes until I spoke to someone. They advised they would send an engineer out and I would get a text and I had to make sure someone was in between those times or I would be changed £65. My partner has took a day unpaid from work to sit in for an 8-1 appointment only for nobody to turn up, no text to say why, no call. Another 40 minute phonecall later and we have been told their “latest update” is that it could be anytime today or tomorrow. We werent told this until we rang. The customer service is shocking, the service is even worse and I will be leaving as soon as my contract is up. AVOID SHELL ENERGY BROADBAND AT ALL COSTS.read more
“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Nusrat: Location Manchester: Date 2022-10-24
Comments
I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up
Reviewer Ali: Location Gloucester: Date 2022-10-22read more
Reuters: Shell’s giant LNG trading division made $1 billion loss in Q3.
Gas trading divisions by Shell’s peers performed much better.
Nevertheless, Shell was still able to post its largest quarterly profit at $9.45B from $4.13B during last year’s corresponding period.
Shell Plc’s (NYSE: SHEL) flagship LNG trading division reported a loss of nearly $1B, sources have revealed to Reuters. The loss is attributed to serious whiplash after the company’s LNG traders were caught flat-footed by the surge in natural gas prices following Russia’s gas supply cuts to Europe. The latest revelation is, however, hardly surprising given that Shell has issued a weak update issued earlier in October.read more
I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone and have emailed, completed forms and phoned many times but remains unanswered. @Currys – you should not be recommending broadband providers whose service is this poor. Please help!read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Clare Watson: Location Loughborough: Date 2022-10-19
Comments
DONT GO WITH SHELL – it should have zero stars. A series of looping automated online systems and a call back system that was designed to call me and instantly hang up meant it was almost impossible for me to get through to make a complaint. When I did I found out that Shell Customer Services is outsourced to a company or companies with employees in other countries who have no interest at all in Shell’s reputation or indeed providing a service to their customers.I was given a series of contradictory instructions re returning a router which I had done using the original label provided when I joined 3 years ago. I suspect that the address on the labels then has now changed – whatever I was charged for a router anyway because it supposedly failed to arrive. Four weeks had lapsed and by this time I had lost the proof of sending. To actually send that proof now would be extremely difficult since as above the looping system is designed to make it impossible to fill the boxes to enable you to submit a communication. NIGHTMAREread more
Poor quality connection, low range router and speed… have no customer advisors available – poor quality products and awful service.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer M WOLLENBERG: Location LONDON E18: Date 2022-10-19
Comments
STAY AWAY! They promised service, in the end Openreach attended and said they could not offer even basic DSL never mind fibre – but of course by then old service was turned off – so now I am without and have been for weeks – and they take days to replyread more
All around the world, the pressure on $318 billion oil and gas giant Shell is mounting. In the Netherlands, the company was forced to remove ads promoting “carbon-neutral” petrol after they were found to be misleading by the Netherlands’ Advertising Code Committee. In the US, a House of Representatives committee heard Shell had touted its climate goals and vision but internal emails painted a different picture.read more
LONDON (Reuters) – Shell’s liquefied natural gas (LNG) trading division recorded a loss of nearly $1 billion in the third quarter of the year, three industry sources told Reuters, after traders were caught out by a sharp rally in European gas prices when Russia halted supplies.
Shell, the world’s top LNG trader, last week reported its second largest quarterly profit of $9.45 billion, but said it was impacted by weaker gas trading results.
Shell does not disclose its trading results and often uses general terms to describe trading conditions.read more
“DO NOT GO WITH THIS COMPANY FOR BROADBAND. Absolutely shocking service from beginning to end”: “right now there is a fault which is causing my broadband to run slow…”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer J Pow: Location Surrey: Date 2022-10-18
Comments
For days and days unable to see bill, unable to pay bill; forces call to contact centre who can’t answer, select to use call back but no one calls back. Website unable to modify call package have to phone in. Useless.read more
“Horrendous we were left with no internet for 3 weeks due to them been unable to connect us to there broadband, every phone call was over 20mins to be told they were doing there best!”: “Absolutely terrible! In the 3 months of being with then we didn’t have 1 day of good broadband. We were constantly rebooting the router and restarting the box.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Chris Bolam: Location Leeds: Date 2022-10-13read more
“broadband drops out, goes off for hours at a time, customer service do not answer, avoid Shell Energy at all costs.”: “Worse broadband network ever, avoid at all cost, the network is not fit for purpose”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Pat: Location Broxburn: Date2022-10-12
Comments
Stay away, horrible customer service from shell. Website crashes all the time. I was waiting for 3 months to get internet connection!!!
Shell Seeks Acquisitions to Bolster Australia Power Presence
James Fernyhough:
(Bloomberg) — Shell Plc is targeting acquisitions in Australia in its bid to become an integrated energy provider.
The London-based oil major is looking for a “step change” in its Australian presence from electricity generation to retail, including building up “significant battery positions,” Greg Joiner, chief executive officer of Shell Energy Australia, said in an interview.
Shell, which last week reported its second-highest earnings on record, is one of Australia’s biggest liquefied natural gas exporters, but is seeking to diversify away from fossil fuels and become the world’s biggest power company. The company has already made a string of acquisitions in Australia in recent years, including generation company ERM Power Ltd., retailer Powershop, and a stake in windfarm developer WestWind Energy Development Pty.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Sophie Laurena: Location Wales: Date 2022-10-10
Comments
Avoid at all costs. What a disgrace of a company, we were sold this wifi as part of a deal when buying appliances from Currys. The cheapest in our post-code apparently, and feeling pressured on the spot that this was the fastest wifi in our area we stupidly agreed to shells wifi. 3 times in 7 weeks we have had to have an engineer out to “sort” the same reoccurring issue. Wifi works fine for a few days and then gets cut off down to nothing, takes over and hour to speak to somebody from customer service just to be told that you need to restart the router..lol. Very unprofessional to also be told “can you not ask a neighbor to use their wifi?” Because i work from home. First of all we pay to have our own working wifi and secondly who in the right mind even says that to a customer who should be getting what they pay for!! Awaiting for complaints team to get in touch so I can cancel and start with a better much more professional provider where i hopefully wont have to worry about my wifi being cut off an hour before i have to deliver a presentation! If i could rate them 0 stars i would.read more
“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”
Shell Energy BroadbandReviews recently posted onbroadband.co.uk
Reviewer paul: Location midlands: Date 2022-10-07
Comments
Absolutely awful. Completely messed up our switchover to them, leaving us with no internet for several days now. Spent hours on the phone to their customer service with no resolution. Avoid.
Reviewer Malcolm shepherd: Location Princess risborough: Date 2022-10-07read more
Appalling customer service. Cuts off elderly people’s phone lines with no warning. Sends bills late. Adds charges on to bills with no warning. Been on hold 45 min so far worst company ever. Avoid..if I could rate 0 stars I would
Installation engineer turned up, didn’t connect my Internet then left. Only for me to find out, absolutely nothing had been done to set my Internet up. I had to call and try and find out what was going on, only to be left on hold for 25 minutes after talking to a team member then hung up on.Followed by an email saying I will need to reschedule. Thats definitely not ho you apologise! I won’t be giving you any money if your customer service is this atrocious for new customers, I’d hate to think what it would be like if I had any issues!
0/10, couldn’t even set my Internet up. No customer support, poor engineers and absolutely zero communication.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
27 Oct 2022
Reviewer Stephen Essex: Location Essex: Date 2022-09-30
Comments
The most appalling customer service.If nothing goes wrong with your bills then they are fine. But if you need to get something corrected (their errors) it is incredibly bad. Slow to answer, calls get cut off, promises made are not kept. I have spent HOURS on the phone trying to get their errors corrected. AVOID LIKE THE PLAGUEread more
Energy giant Shell has already made £31bn in excess profits over past year
Analysis of Shell Q3 profits shows their 12 month windfall profits could pay for 12.5 million UK energy bills
27th October 2022, London – UK-based fossil fuel giant Shell has made £31 billion in excess profits over the past twelve months, while Brits have seen energy bill hikes drive an acute cost of living crisis, according to Global Witness analysis of the company’s third quarter profits reported today.
This is money Shell has made in addition to their “normal,” but already high, profits, and was spurred by high global energy prices. See notes for full methodology. It could pay for:
The energy bills of 12.5 million British households, or
Almost half of the £68 billion the government needs to help its citizens with high energy bills, or
Heat pumps for 2.1 million UK homes, that would protect families from energy price volatility, or
The energy bills of everyone on universal credit; plus emergency aid for all 19 million Yemeni’s caught in one of the world’s worst humanitarian disasters; plus emergency shelter for all of the victims of Pakistan’s climate crisis caused floods – and still leave £17.1 billion in excess profits for Shell’s shareholders. (2)
These extraordinary windfalls come as Shell announced overall adjusted earnings of $9.5 billion this quarter, a slight drop from its record last quarter, but much higher than the company has averaged in recent years. This at a time when the UK government debates how best to support its citizens through a cost-of-living crisis that could see 3 million more British people – and 30 percentage of all UK children (3) – living in poverty from next year.read more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
The Telegraph
Shell Energy Broadband Reviews recently posted on 
OIL
Shell Energy Broadband Reviews recently posted on 
The Sydney Morning Herald
“Horrendous we were left with no internet for 3 weeks due to them been unable to connect us to there broadband, every phone call was over 20mins to be told they were doing there best!”: “Absolutely terrible! In the 3 months of being with then we didn’t have 1 day of good broadband. We were constantly rebooting the router and restarting the box.”
“broadband drops out, goes off for hours at a time, customer service do not answer, avoid Shell Energy at all costs.”: “Worse broadband network ever, avoid at all cost, the network is not fit for purpose”
Bloomberg
Shell Energy Broadband Reviews recently posted on 
“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”
27 Oct 2022
BBC NEWS
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
