SHELL BROADBAND, GET YOUR ACT TOGETHER. YOUR CUSTOMER SERVICE IS APPALLING. THE WORST WE’VE EVER ENCOUNTERED !!!!!
HOW MANY SHELL BROADBAND EMPLOYEES DOES IT TAKE TO CHANGE A LIGHT BULB. ANSWER: AT LEAST SIX, ALL WORKING IN DIFFERENT COUNTRIES AND NONE OF THEM COMMUNICATING WITH EACH OTHER AND ENDLESSLY PASSING YOUR TELEPHONE CALL FROM PERSON TO PERSON UNTIL THE LINE GOES DEAD OH, AND BY THE WAY, YOU’LL NEVER GET THE LIGHT BULB FITTED BECAUSE THEY’LL KEEP ON MESSING UP THE ORDER!!read more
Europe gas shortages to last several winters, Shell boss warns
Ben van Beurden says energy rationing will be needed for a number of years
By Rachel Millard: 29 August 2022 • 12:54 pm
Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.
Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs.read more
Europe’s gas crisis could last several winters, Shell CEO says
Aug 29, 2022
STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.
“It may well be that we will have a number of winters where we have to somehow find solutions,” van Beurden said. (Reporting by Terje Solsvik, editing by Gwladys Fouche)SOURCE
REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April
Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market
The five energy and power companies make up £23million of the total
Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses
Nadhim Zahawi warned that earners on £45k may need help with energy bills
The bosses of Britain’s biggest energy and utility companies pocketed an eye-watering £30million in pay between them last year as hard-pressed families nationwide face an unprecedented cost-of-living crisis.
The bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market.read more
EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year
Mirror.co.uk
EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year
That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year
By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year.read more
LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!
28 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!read more
UK’s Ofgem says Shell to refund overcharged customers
August 25, 20228:41 AM GMT+1
Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.
The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches.read more
ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging
25 August 2022
Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.
In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970.read more
I am a shell broadband customer.The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”
25 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age.read more
My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”
Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09
Comments
Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS.read more
The content below is sourced from a current verifiable customer review of Shell Energy published on Trustpilot.
Broadband – Cheap, but very very nasty! Cut my service off in error and will not communicate or advise any updates on restoration, a number of emails to customer service and members of the Executive team (Ed Kamm, Alexander Constatine, Tony Keeling, Andy Davies) have been ignored!
now 7 days and counting without a Broadband service and no idea when it will be restored… Take my advice – DO NOT USEread more
Abysmal service. Cannot get through to speak to someone who can actually assist. Biggest regret switching to Shell broadband. They do not care about the customer at all! Broadband was supposed to go live 08 August. Eventually sorted 12th August. Received a bill for more than what was quoted even though I had no service initially. Not a happy customer. Can somebody at Shell broadband please actually help??read more
If I could leave no stars I would. Please avoid this company, I wish id have known just how awful they were but I thought being owned by Shell they would be trustworthy. They are unprofessional incompetent and worst of all unscrupulous. You anyone but SHELL ENERGY
Reviewer Little Old Lady: Location BOLTON: Date 2022-07-18
Comments
ex Post Office, still got PO router NO Customer service online or phone, incomprehensible bill/cust svc reply SORRY NOT AVAILABLE (since takeover, apparently) Why energy co thinks it can run BB anyway. THE WORST EVERread more
Phoned there Free Phone after nearly 40 min phoned another number which transferred me and now there charging me £7 to get my broadband working, the attitude from call centre is shockingread more
‘Now after trying to resolve the problem with my account for over 6 months I have just received a phone call from Shell to tell me I don’t owe them anythingBUT MY CREDIT RATING IS F**CKED What a load of incompetent fools ( not my first choice of words ) AVOID THIS COMPANY !’
29 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell energy broadband customer services are a disgrace. An on going saga of no service for 3 months, and even the complaints team cannot be bothered to call back at the time they arrange. Despite promises to stop taking payments, money is still deducted from my account. Engineers are sent who can’t fix anything and by their own admission are not trained to do the job they are sent to do, so many days work are lost waiting at home for their visit. Shell then have the audacity to charge you for a visit that that have sanctioned and require without any acceptance of costs or terms and conditions. Managers do not call back despite assurances that you will get a call. I would suggest that you avoid this internet service provider unless you have hours and hours to spend on hold on the telephone, or days and days to wait in for inadequate engineers, and you have no need for any Wi-Fi and you enjoy listening to lies and fairy tales.read more
EXTRACTS FROM THE RECENT REVIEWS (DISPLAYED IN FULL BELOW THE EXTRACTS):
‘Can’t even login to my account. Was transferred to Shell when Post Office sold their phone and broadband to them last year. They must be the most incompetent providers on the market. Deal ends soon so I’ll be outta here!’: ‘Shell Energy are absolutely clueless and appear to know nothing about phones and customer service is certainly not their forte.’: ‘The worst company I have ever dealt with. Had no broadband since 20 May ( now 14 July). No explanation from Shell. They have not responded to letters or on- line attempts by myself. You wait on phone until you give up. Dreadful company.’: ‘Switched to Shell Energy Broadband. Lost my internet connection. Met with a wall of silence from customer services…’: ‘Disgusting customer service. In short I have had major issues with internet connection and phone line; the problem has mainly been since Shell took over from Post Office. Interrupted internet for 4 months and very slow or no connection for long periods…’: Do not use this company, you have been warned! worse than TalkTalk, Blatent lies about speeds…’read more
Our home broadband has been very temperamental recently, disconnecting no less than 20 times a day. Speed is terrible, a tiny bit more than dial up! I’ve been trying to get support with no luck, and the only reply I received was a week ago by email – that’s all. I’ll take the matter further by seeking legal advice to leave this contract before it ends. This level of customer service with such low speed is not acceptable in 2022!read more
If you have broadband and homephone from this company and pay quarterly be warned. My bill was sent out late and I paid by return of post. The money was taken from my bank account and I thought no more about it.
Then I received a suspicious automated phone call threatening to cut off my phone and broadband. Thinking this sounded like a scam particularly as payment was requested over the phone I phoned Shell to point out someone was making scam calls on their behalf, since I knew I’d paid the bill. But it was not a scam they were deadly serious. ‘Bills were sent out late and it takes a while for payments to be received in our accounts’.
What a pathetic response from Shell! I’d expect a commitment to send bills on time, set realistic deadlines and to cease threatening automated calls. Was this irrelevant response also written by a machine??read more
European consumers could face the prospect of energy rationing this winter as costs continue to soar amid the risk of Russia cutting off gas supplies, Shell’s chief executive has said.
“It will be a really tough winter in Europe,” said Ben van Beurden… “We will all face very significant escalation in energy prices. In the worst case, Europe will need to ration its energy consumption.”read more
Europe faces tough winter, may need to ration energy, Shell CEO says
OXFORD, Britain (Reuters) – Europe faces a “really tough” winter in the face of soaring energy costs which might require fuel rationing, Shell CEO Ben van Beurden said on Thursday.
“It will be a really tough winter in Europe.. We will all face very significant escalation in energy prices,” van Beurden told the Aurora Spring Conference in Oxford.
In the worst case, Europe will need to ration its energy consumption, he added.read more
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