Shell turns to NextEnergy Capital for US solar PPA

• By Liam Stoker
• May 28, 2020 3:45 PM BST

NextEnergy Capital (NEC) has entered into two separate ten-year power purchase agreements with Shell Energy North America for the power from two US-based solar farms.

The deal will see Shell Energy North America, the US and Canada-facing utility and energy solutions arm of the oil and gas major, procure around 62GWh of solar each year – equivalent to approximately 90% of the portfolio’s output – from two solar farms with a combined generation capacity of 45MW. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 May 2020.

They don’t communicate

They don’t communicate, and they just charge what they want, tried leaving them so they put the bill up, rip offs dont go with shell energy worst company ever!

Rubbish customer service

Rubbish customer service. Just spent half hour waiting to speak to someone about confusing emails re tariff, then after two minutes I was cut off!!!

Horrendous company. AVOID!

I would give 0 stars if I could. Was with first utility which was fine then Shell bought it. It came up to my renewal date with only a marginal increase in cost so I renewed. A month or so later they said my bill was going up for £57 to £83! Why wasn’t it mentioned when I was at renewal stage that I was in arrears?! They tricked me into renewing and tried to increase my bill. Now I’m leaving I have to pay £60 to leave as well as my the other money owed. Outrageous. Will never ever ever ever return to them. read more

The speedy broadband deals found by MoneySavingExpert

• Levi Winchester, Senior Digital Consumer Reporter

• 20 May 2020, 17:25
• Updated: 20 May 2020, 17:37

BROADBAND users who want speedy internet can save £300 a year by switching to a cheaper deal.

If you’re not fussed about a super quick connection, then your yearly saving could be as much as £350.

This is according to a new table of the best top fast broadband deals by MoneySavingExpert (MSE).

A staggering nine million people are out of contract when it comes to their internet package, says MSE.

On top of this, the money-saving website claims rip-off internet bills with slow speeds can cost up to £45 a month – despite cheaper and quicker deals on the market. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 May 2020.

3 months to close an account!

Closed my mum’s account as she has sold her house and moved into a residential care home.

Despite being almost £400 in credit they continue to take her monthly direct debit from her bank account and according to the website it will take 12 weeks (3 months!) for the refund.

Appalling service!

Never been with this company

Never been with this company, never even heard of them really.
Was with First Utility and they mucked me around for about 1 yr and charged me double what i should have paid, got it all sorted out and they had the cheek to ask me to continue with they.End of story..NO
Some 2 years later , i get call from Shell Energy saying i owe them £87 as they took over F Utility and got outstanding debt, rubbish, got harrassed, blocked there number, but phoned on others for the past 4 to 6 months.
Threatened them with a injunction as am 65 and stressing me to the max.
I owe nothing , especially to them as i have no contract or deallings with them and settled with F/U WHO NEVER CONTACTED ME IN THE 2 YRS PRIOR TO THIS.
Aggressive bullies, should be ashamed of you selves attacking vulnerable people for il gotten gains. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 May 2020.

Employees will put you on hold…then they hang up. WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE & YOUR PAYING FOR IT

Terrible customer service

Employees will put you on hold and never pick up again or pass you around the call centre

Employees refuse to tell their names and msy just hang up. If an employee thinks your asking information possibly to complain you will be hung up on

Employees lie about being able to provide hot bill

Wmployees will try and make you pay estimated bills and refuse to rectify with accurate meter readings read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 May 2020.

Avoid like the plague, they are taking advantage of people in lockdown

I was with the previous company before Shell took them over and had no problems with them, as soon as shell took over its been nothing but problems, for no reason my bill went from £ 75 to £92 and then 3 months later £102, i asked them to change my tariff to a cheaper one (£85) which all went through and i received confrontation. I checked the small print and there was 0 charge for changing tarriffs.
I got my bill today, not only has my bill stayed at £102 but theyve also charged me £100 for unknown “other charges and tarriff” upon looking at my bill the price p/kwh had DOUBLED in one month this has put me over £220 in arrears. And they do not want to help and say its what i owe so it must be paid even though they themselves dont know what the extra £100 charges are. It seems they are taking advantage of people being in lockdown and hiking there prices up
I have made a formal complaint to ofgem read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 April 2020.

IGNORANT, INCOMPETENT, DISGUSTING ORGANISATION

IGNORANT, INCOMPETENT ORGANISATION. If I could award this disgusting company -5 stars then I would. I spoke with a senior manager a few weeks ago to request a payment holiday given the current situation. He agreed stating no problem at all and and suggested an 8 week payment holiday and if I require a longer period then simply contact them again in eight weeks. He also reassured me that no payment letters would be sent over this period and that my account was on hold. Fantastic or so thought until a few weeks later I when I begin to receive numerous threatening letters and and emails from a Shell Energy contractor DEBIT COLLECTORS !! read more

UK energy firms using debt collectors despite coronavirus agreement

The government and energy firms had agreed that no customers should be cut off during the lockdown. Photograph: David Burton/Alamy

Jillian Ambrose: Sun 26 Apr 2020 14.45 BST

Britain’s energy suppliers are continuing to use debt collectors to chase unpaid bills after promising to help households during the coronavirus pandemic by offering payment plans to struggling customers.

Under an agreement with the government, energy suppliers are expected to identify customers who might be in financial distress and offer to reassess, reduce or pause bill payments to help “reassure” homes during the coronavirus lockdown.

But many households and small businesses with outstanding balances on their energy accounts may still be targeted by debt collectors with warnings that action may be taken against them if they don’t pay their bills. read more

By Mo Harber-Lamond

Energy giant’s fastest fibre broadband deal is now only £29.99

While we’re locked down and spending all our time at home, having a blistering broadband connection is more important than ever.

Although many providers have shut down new installations, if you’ve already got a landline up and running then it’s worth taking this extra time to check out some broadband deals to save some cash.

Fortunately, Shell Energy has cut the price of its top-tier Superfast Fibre Plus broadband by a fiver to £29.99 a month, with no additional upfront costs. That makes it exactly the same price as its basic fibre package. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 April 2020.

So disgusted with this company I live…

So disgusted with this company I live alone am nearly 80 and in the winter only had my heating on for 6 hours
A day wrapped in a blanket when heating was off and went to bed early 8pm to keep warm, only had radiators
On in the rooms I use, now they are telling me they want to increase my monthly payments for gas and electricity from £83 a month to £100 a month starting 3 months before my renewal is due saying I’m £57 in debit. Have made a complaint as I am nearly 80 and can not afford the extra. Spoke on web chat said they would pass it on to complaints. Now waiting for a response. Did have a problem with smart meter took 4 months to send an engineer who told me the new one he was putting in would make no difference as they don’t use the newer update one that any energy supplier can use. Am now trying to find another supplier
With more consideration for their customers in my position. I feel all they want is to get more money from their users. I am getting I touch with my bank to stop them taking an extra £17 a month from me before my complaint has been dealt with. I can see other users have lots of problems by their reviews I have reviewed before on trustpilot and gues what I got an immediate call from them. Please keep sending in your reviews they need to be named and shamed.
Christine read more

Money is tight for many people at the moment, plus those staying at home more may see bigger energy bills. So if you find that your energy company is holding onto large amounts of your cash, it’s time to get it back.

Anne Sanders, from Hertfordshire says: ‘Four or five years ago I joined First Utility and was put on very low monthly payments. I built up a debt, so my monthly direct debit was increased to pay it off. But it was never lowered again.

‘When doing a Which? survey, I went online and found out how much credit I was in with my provider (now called Shell Energy): £728.36! read more

ABOVE HEADER FROM AN EARLIER REPORT ABOUT THE SAME PENSIONER AND HIS COMMENTS ABOUT SHELL ENERGY

RECEIVED TODAY… (name and address supplied)

Hello John,

Shell are at it again 😡

Despite everything that has happened they have restarted sending threatening letters to my home, addressed to my ex Tenant, who they well know ceased to reside here years ago. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 April 2020.

A company of Liars.

There is nothing positive about this company. They are a disgusting company and utterly useless in every sense. They try to tell me I owe them almost £2,000 because their systems are so awful its systems override meter readings, they end up refunding me over, £1,100 and are now illegally blocking me from moving supplier.. They have deliberately added the same balance back on my account which suspiciously was immediately after I said I was leaving… They are completely inept and underhanded. Stay away from these lieing prats. They have had 5 previous chances to correct this and tried to tell me each time it was sorted. Don’t even consider doing business with these liars. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 6 days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2020.

Thugs & bully boys

Thugs & bully boys, will not use them again ever. I signed up to first utility and a week later it was taken over by shell energy! they then wanted to up my monthly direct debit, I said no !!! I said my monthly DD was based on my previous usage and if I owed any money at the end of my contract with them I would pay them.
I have now switched to another energy supplier, and shell have been slow in producing my last couple of bills without an explanation and saying i owe them £76, I owe them about £76 and it said on my statement I have till 7th of April to pay, I have asked them for clarity and have received a reply. My main disgust with the company is the amount of e-mails and text messages, basically threatening if the account is not settled, and threatening ,please see extract ” Your account is now due to be passed to a debt collection company, this could incur extra charges and may end in a default being registered against your credit file” I at first thought it was an April fool prank, as I said the debt is only payable on 7th April, so they can wait! I could understand all of these tactics if it were a debt on £000s but £76, get a life shell energy.
Reply shows it all-I was only with 1st utility about a month”so how would you know what I had used in the previous year”So how could you have current accurate usage.
I have smart meters so once the final reading is made it can easily be worked out well before, instead of sending a bill for 3 months without full information.
E-mail sent in March, still not had the information from Shell energy :-
“No need for threatening emails in the current climate.
When I have worked out your bill, I will pay you, not before.
You can help by sending my gas meter reading at the start of my contract with First utility, and my end reading, in KWh not M³.
That way I can verify my gas account, I have already verified my electricity account, which is correct.”
Hope everyone takes this into account Thanks Peter read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 March 2020.

Unbeleivably bad company

Unbeleivable company. UK sees worst crisis since ww2 with covd 19 and shell send bill demand when bill is two days late. Then customers services are as rude as possible. Will change provider. Disgusted. Every other company right now is relaxed about payment due to the crisis. Shell has 0 compassion.

Very Bad CustomerCare service- No value for customer

It’s very bad experience with shell Energy broadband service. Please don’t go for it. I’m sharing my experience,

Summary:
– I requested to disconnect my Shell broadband connection as I’m moving out house for work.
– Later, I cancelled move out plan as per my company instruction and informed broadband team to cancel my request (broadband cancellation request) before 3 days.
– Team didn’t read my mail and I was trying to reach customer care and failed due to long queue.
– Team disconnected my internet connection.
– Now, I’m facing lot of challenges from my company and spouse company as
we don’t have internet to connect from home for work.
– As per Shell broadband team, it will take 14 days to restore and it will be new connection and it will be new contract.
– I’m not happy the way, team is handling issue. Just sharing my experience as it may be useful for others. read more

We’re closely following government advice on COVID-19 (coronavirus) as the situation develops. We want to make sure we continue to give our customers all the support they need, while still protecting the wellbeing of both our staff and customers.

You can manage your account as normal by logging in or using our app. Where possible, please do this in the first instance.

If you’re in need of urgent support, you can call us on the relevant number below. It might take a little longer for us to answer, but we’ll make sure you speak to a member of our team. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 March 2020.

Spent 20 minutes on the phone on hold

Spent 20 minutes on the phone on hold, once the hold music cut could just hear the advisor rustling on the other side of the phone and wouldn’t say anything despite by attempts to start a conversation.

Shocking company

Hopeless,smart meter not working since…

Hopeless,smart meter not working since installed over a year ago
No discount for having all utilities including phone and internet
No way of contact

Ordered broadband and was told I could…

Ordered broadband and was told I could move direct debit date once the account had been set up. The advisor said he didn’t know when I’d get my first bill or when first payment would be taken. Alarm bells started ringing straight away. read more

Dealing directly with an energy company might seem like a fail-safe way to get the best price from it – but it’s not necessarily the case. The cheapest deal for half of the biggest energy companies was not available directly from their own websites, according to our snapshot investigation.

We checked the websites of 12 of the biggest energy companies in December 2019 and compared the price of the cheapest deal quoted to us with the cheapest deal available elsewhere from the same company, according to available whole-of-market data. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

LONDON: Shell Energy Europe Limited, the energy marketing and trading division of Royal Dutch Shell has agreed a multi-year supply deal for power from a battery storage project in southwest England, the company said on Monday.

The 100-megawatt (MW) power storage project is backed by China Huaneng Group and Chinese sovereign wealth fund CNIC, and is expected to be completed by the end of 2020.

The two 50-MW batteries will enable Shell Energy Europe and its subsidiary Limejump to use renewable power in the area, the firm said. read more