The featured extracts are from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 24 Jan 2020.
Posts under ‘Shell’
Shell Energy Customer Service described as terrible, awful and abysmal
Shell Energy an absolute shambles says customer review on Trustpilot
The featured extracts are from customer reviews about Shell Energy posted on Trustpilot on 22 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading.
Don’t make the same mistake I made and use Shell Energy
The customer service for this company is non-existent, been waiting for help on call for the past 45 minutes. Never ever have I experienced such awful customer service… Avoid this company at all costs.
This company is a joke I left a review…
This company is a joke I left a review on shell last week. Called them again at 10.15 am and waited 20 minutes then a recorded message said they can call you back. It’s now 15.15 and still no call back. Their billing system is a joke… They are a joke cowboys!!!!!!
Would never go back to them poor service
Poor customer service waiting on the phone for a long time I eventually hung up…
Flood of Trustpilot damning customer reviews about Shell Energy continues
The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading.
Harassed to pay a bill 3 days earlier than it’s actually due
I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.
Terrible Customer Service
First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.
They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there.
Trainspotting author Irvine Welsh told off by Shell Energy for swearing in ‘f****** joke’ Twitter row over fuel bill
The Scots writer was ordered to ‘refrain from swearing’ by Shell energy when he complained about their service as he struggled to settle an outstanding bill online.
Trainspotting author Irvine Welsh has blasted his energy company after they warned him about swearing online in a dispute over a bill.
The writer had complained on Twitter that he was struggling to settle the debt because provider Shell Energy had not sent him the correct details.
He said he had been waiting five hours for the necessary information and described the situation as a “f***ing joke”.
A staff member from the firm then got in touch with him on the social media platform to try to resolve the matter and asked him to “refrain from swearing”.
Shell Energy driving many customers to illness and despair?
By John Donovan
Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.
Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?
There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit?
Dreadful, arrogant uncaring service from Shell Energy
The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected.
Terrible
Shell energy are terrible. Extremely long wait to get through to speak to someone and then there is a language barrier. Also long waits for the online chats of which you never receive a transcript of what was said. STAY AWAY!
Shell Energy dreadful company
Dreadful, arrogant uncaring service from Shell Energy in respect of a vulnerable customer registered on their so-called Priority Services Register. The most uncaring company I have ever encountered in nearly thirty years as a career. No responses to complaints, no response to call back requests, lost paperwork, denial of receipts and foreign staff who cannot understand English. This company is not fit to be an energy supplier. As for renewal? Never in a million years.
SERIOUS ALLEGATIONS AGAINST SHELL ENERGY
SERIOUS ALLEGATIONS AGAINST SHELL ENERGY
Permission was given by Caroline Ryan to publish her comments about Shell Energy which she accuses of holding her hostage as a customer, making threats to destroy her credit rating and of sabotaging her switch to a different energy supplier, Octopus.
From Caroline Ryan
After 12 months of arguing with this company they have now sent me a court summons?
I signed up with this lot and cancelled within 2 days.
They then sabotaged my switch to Octopus.
Once I received a cancellation notice from Octopus I called them.
Shell Energy admits failings in its shockingly bad customer support
The featured extracts below are from profusely apologetic replies from Shell Energy in response to stinging customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and the complete Shell Energy responses). Shell’s apologies try to address the reoccurring theme in the flood of negative reviews – the difficulty in communicating with the company.
Extracts from apologies put into writing by Shell Energy on Trustpilot
16 Jan 2020
I’m extremely sorry that you’ve had difficulty getting through to us. Please be assured that we’re investing a lot into reducing wait times and making sure we have the support and measurements in place to ensure that wait times are reduced going forward also.
16 Jan 2020
I’m extremely sorry that you’ve had trouble getting in touch…
16 Jan 2020
I am very apologetic for the negative experience you have faced thus far with our services. I can assure you this is surely not the level of service we wish to provide to any of our customers. I would also like to apologies for the long delay in answering your call or essentially being available to take your query.
More dire customer warnings about Shell Energy: STAY AWAY FROM THIS COMPANY!!!!!
The featured extracts are from customer reviews about Shell Energy posted today, 15 Jan 2020 on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected.
Similar to a lot of other people on…
Appalling thieving firm If they don’t respond looks like we will have to take the matter further. Oh, my partner is 73 nice way to treat pensioners…
STAY AWAY FROM THIS COMPANY!!!!!
I signed my contract for Fast Fibre Broadband before Christmas and was told that I should be connected by the 6th of January. Rooter etc. arrived in time before the connection date and I followed the instruction to install it. The 6th came and went and I had nothing.
An engineer rang me today to let me know that he could only connect my phone line as the broadband had been cancelled???? So I called cust services again and after 25 minutes spoke to an operator who, put me on hold for another 15 minutes and then another 15 minutes to then not listen to me, not reading my emails correctly (so she did not have all the information) to then blatantly lying to me.
Shell Energy publicly branded as being utterly useless
The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Typos corrected.
14 Jan 2020
Avoid. Hidden Fees And Terrible Customer Service
UPDATE 14/01/2020
After reading the reply from Shell Energy regarding my review, I just wanted to update my review state that She’ll Energy clearly don’t know their products or read these reviews properly!
Avoid.
Terrible customer service, hidden “Cease” fee of £15 even when you have fulfilled your minimum contract with them.
Customer service team do not speak with each other, nice and friendly on Social Media, then arrogantly blunt and rude on any private messages.
Will never use any service that is branded with a Shell logo ever again.
Is YOUR energy bill about to rocket?
…those with EDF, Shell Energy and Scottish Power will see even greater hikes of £192, £175, and £146 on average, respectively.
Thousands of households across Britain could see energy bills soar by as much as £190 a year as 47 fixed price deals come to an end this month, data shows.
Some 142,000 customers will see their bills go up by a collective £16million if they don’t switch tariff by the end of January, according to uSwitch.
The average increase in energy bills will be £114 but some could see annual price hikes of £190 – equivalent to a rise of 19 per cent.
Shell Energy is a really crappy company
The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company.
11 Jan 2020
Utterly useless.
I moved into a property supplied by them a month ago and repeatedly have tried to get in contact to register my details with them. Their website is usless, web chat is useless and then I spent 30 minutes on hold waiting for someone who then hung up on me?
11 Jan 2020
WARNING WARNING EVERYONE DONT PERSUE THESE PEOPLE!!!!!!
Omg… I have had problems with shell energy for months regarding outstanding bills and have just read on my news feed that the company is in trouble as other customers are having the same experience as am I, this is crazy and so stressful.
Shell New Energies boss calls time on role
The vice president of Shell New Energies has announced he will step down from his role to be replaced by the firm’s global vice president of strategy.
Mark Gainsborough, who has worked with Shell for 39 years, said today he would relinquish the reigns of the New Energy division.
He will be succeeded by Elisabeth Brinton, who has been with Shell since 2018 and previously worked for AGL Energy in Australia and Pacific Gas and Electric in San Francisco.
Ms Brinton takes over the role in April.
Mr Gainsborough, who led the New Energies team for over three years, spent more than 15 years with Shell as a vice president.
New clean energy chief takes helm at oil giant Shell
By Andrew Lee
Shell will have a new leader at its New Energies unit from April, as Elisabeth Brinton takes over from current chief Mark Gainsborough in a role pivotal to the oil giant’s growing renewables and clean energy ambitions.
Brinton will take over from Gainsborough at the top of a New Energies operation that has grown to be a significant force in offshore wind, storage, power trading and other key areas of the energy transition – and has stated ambitions to help Shell become the world’s largest power company.
Energy customers hit with backdated bills
When Clare Crisp received an email from her energy provider, Shell Energy last November, she was shocked and confused.
Her direct debit had been nearly doubled from £72 to £130 per month, despite her account previously being £148 in credit.
“I looked at my bills and thought: what on earth has gone on?” she says.
Eventually, she worked out what the energy firm had done. It had gone back five-and-a-half years, cancelled her previous electricity bills and re-billed her with higher amounts, adding up to an extra cost of £512.
Ofgem to probe if Utilita overcharged prepayment meter customers
Last month iSupply paid £1.5 million for “failing to treat customers fairly” and charging more than the price cap allowed, and in June, Shell Energy paid £390,000 for similar offences.
By August Graham, PA City Reporter: PA Media: Money: 9 January 2020Ofgem is investigating whether energy supplier Utilita broke its legal obligations and overcharged customers with prepayment meters.
The regulator wants to see if customers’ bills were inflated above the levels allowed under the price cap, introduced in April 2017 for prepayment customers.
It is believed to be the third investigation into a supplier for price cap failures.
Last month iSupply paid £1.5 million for “failing to treat customers fairly” and charging more than the price cap allowed, and in June, Shell Energy paid £390,000 for similar offences.
Shell’s New Energies boss Gainsborough to step down
The Anglo-Dutch company has made a number of large investments in renewables, electric vehicle technologies and power markets under Gainsborough, including acquiring British utility First Utility…
By Ron Bousso: 9 January 2020
LONDON (Reuters) – Royal Dutch Shell’s <RDSa.L> New Energies boss Mark Gainsborough will step down in April and be replaced by Elisabeth Brinton, who joined the business in 2018 and will oversee the company’s plans to expand its low-carbon and power business.
Gainsborough, a 39-year Shell veteran, set up Shell’s New Energies four years ago as the oil and gas company faces heavy investor pressure to meet the 2015 Paris climate agreement to limit global warming.
Shell Energy are con artists and cowboys?
The featured brief extracts were taken from between 6 & 8 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in speaking to the company by phone.
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Very poor And a bad company to switch to… shell are con artists and cowboys
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Shame I have to give a minimum of one star! Moved into a house that is supplied by these jokers. Spent 40 minutes waiting for chat to be told that I cannot register via chat. Spent most of the afternoon trying to get through on the phone as they are always busy.
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Awful customer service
Is Shell Energy the worst utility company for service?
The featured brief extracts were taken in recent days. Visit the above Shell Energy page on Facebook to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews about Shell Energy; the difficulty in speaking to the company by phone.
Tom, 7 Jan 2020
Have been on the phone for a total of 90 minutes waiting for them to answer. What a brilliant company
Brian, 7 Jan
As soon as my contract expires I will leave after being with Shell and 1stUtility for many years. Can’t leave earlier due to punitive early leaving charges. Impossible to recommend this company for service or cost.
Ray, 8 Jan 2020
Anyone tried downloading the shell energy app. What a load of rubbish, sends one in circles trying to log in. Suggested I log in to shell go + app, not fit for purpose for a home energy customer, only if you buy shell fuel at a fuel station. I don’t. Communication between me and shell via email gets no where.
Shell-owned floating wind firm to ‘review future’ of Scottish office with oil major
A floating wind firm purchased by Shell in November is to review the future of a Scottish office registered before the buyout, the company’s head of projects said last night.
Brittany-headquartered Eolfi, a French renewable energy developer specialising in floating wind projects, registered the Edinburgh office for Eolfi Scotland in late October 2019.
It was announced that Shell would buy up 100% stake in the company on November 5 – but the deal was not finalised until December 20.
