Shell Is Bidding for UK Post Office’s Broadband Arm -Sky News

–Royal Dutch Shell is competing with Sky and TalkTalk to acquire the U.K. Post Office’s broadband and telecoms customer base, Sky News reported on Thursday.

–The publicly-owned mail company is expecting a price of GBP100 million for the business, Sky News said.

–The Post Office telecoms business has roughly 500,000 customers, while Shell already has 130,000 U.K. broadband customers via its takeover of First Utility in 2018, according to Sky News. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 Oct 2020.

Shell Energy are an absolute disgrace

Shell Energy are an absolute disgrace. They just respond with robotic responses for a complaint and never the same person. Took a month for a reply and after two months still getting robotic responses to my complaint. Why cant they ring me or provide a contact number to actually speak to someone. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Oct 2020.

Impossible to Get Hold Of

Completely dysfunctional customer phone system, it doesn’t matter whether you dial in yourself and carefully follow the menus and enter all your details perfectly, you’ll end up in the wrong place and be transferred multiple times before giving up after 30 wasted minutes. One Customer Services Rep I spoke to sounded utterly defeated saying it’s been a difficult place to work the last few months. I’m attempting to cancel my switch to Shell Energy because of this, currently queue number 100 in the online chat, wish me luck… read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 Oct 2020.

2 Wasted hours

I phoned Shell Energy to discuss my tariff. I spent 2hrs being put on hold being transferred and cut off. I can’t imagine a worse service. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.

I think your services are absolutely…

I think your services are absolutely terrible!!!!

AVOID AT ALL COSTS!!! Absolute joke of a company. How do they get away with this ignorance?

After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 Oct 2020.

almost impossible to contact

almost impossible to contact, no telephone number available to call, im sure my smart meter for electricity from another company is not working but havent a clue how to contact Shell !!! read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 5 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 Sept 2020.

Trustpilot Review: Shell Energy has no customer service – avoid read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 Sept 2020.

Awful awful awful

Awful service. Can’t get hold of anyone. Have referred us to debt collectors twice for a bill that was from the previous tenants of the property, and have even contacted my parents who live elsewhere and have nothing to do with this? read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 Sept 2020.

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY! The door to door sales agents will lie to you in order for you to initiate a switch of energy and earn their own commission. A sales advisor told me that my balance would be transferred over to my new supplier during the switch, which is why they required a credit check to be run, while my ongoing energy supply would be cheaper. This was absolutely not the case, my old supplier have debited over £700 from my bank account this morning and Shell energy are unable to offer any help to resolve this at all, I asked to reverse the switch and they have advised this will cost a further £100. I am appalled at the level of misrepresentation and service supplied by the company and I urge anyone considering to switch to avoid them at all costs! I don’t rate British Gas’ service at all but you would be far better off! read more

EXTRACT FROM SCOTTISH SUN ARTICLE PUBLISHED 15 SEPT 2020

ALMOST 700,000 people have lost their jobs since the start of the pandemic, official figures reveal.

There are now 2.7million Brits claiming unemployment benefits — a leap of 120 per cent since March, when lockdown began.

The latest jobless total, announced yesterday by the Office for National Statistics, means the unemployment rate is at 4.1 per cent, up from 3.9 per cent previously.

And with five million workers still on furlough, experts are warning of more devastating losses when the scheme comes to an end next month. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Sept 2020.

Avoid like the plague

I managed eventually to speak to an incredibly good customer service rep (Kyle). Until that point I’d almost given up hope with this mob. Switched to Octopus this morning read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 Sept 2020.

I BEG WITH YOU !!!!!..I PLEAD WITH…

I BEG WITH YOU !!!!!..I PLEAD WITH YOU!!!!…..DONT GET INVOLVED WITH THIS UTTER SHOWER OF FOOLS read more

BT broadband’s unlikely new rival offers faster speeds at a cheaper price

BT BROADBAND is facing a fresh challenge to its dominance and this time it comes from an incredibly unlikely rival offering better speeds (for less money).

BT continues its drive to bring faster speeds to more customers across the UK. The telecom firm has recently announced a major update, which is now offering some consumers the chance to download files at speeds of almost 1Gbps – that’s fast enough to whizz a feature-length Hollywood movie in full HD onto your TV in under a minute. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 Sept 2020.

Rubbish Broadband and even worse customer service

I’ve been having broadband issues for the past two months, numerous phone calls and emails yet the standard response is too many devices, which I’ve proven to not be the issue by providing tests over Ethernet with only one device connected. Anyway the majority of devices are smart bulbs, smart plugs and a thermostat, leaving only a laptop and TV.

The pings spike up to 8000ms and nothing will load not even the Google homepage. Also the guaranteed speed range is 8-14Mbps yet I regularly get as low as 0.5Mbps, again they don’t see that to be an issue. Their advisors don’t know what pings are so their answer is that I need fibre when in reality they just need to fix my broadband. read more

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

Wednesday, September 2nd, 2020 (10:56 am)

Energy provider and UK ISP Shell Energy has become the latest provider to introduce a new range of “ultrafast fibre” broadband packages, although instead of going with FTTP they seem to initially be launching using only Openreach’s hybrid fibre G.fast network that is no longer being deployed at scale.

As usual the new packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.

Unethical, dishonest, greedy & dishonourable

Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.

Don’t trust! They lied to my face to get me to switch to them!

I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever! read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 August 2020.

Do not use Shell Broadband as your WiFi provider

Some advice for your advisors: if they take a phone call, ensure they do what they say they will do. Been pestered to pay a bill I do not even owe due to your employees’ stupidity for months now. Impossible to call you unless you want to spend over an hour on hold. Don’t bother emailing, the ‘1 day sla’ is now 2 weeks and still no response

THE worse Internet provider ever!!

THE worse Internet provider ever!!! Keep constantly cutting out, the signal is weak. Im working from home hence to shell I lost earning!!!! THE WORSE EXPERIENCE!!! read more

Innowatts to Partner with Shell for AI-Powered Demand Forecasting

Partnership to enable customer-centric offering and support optimization

Aug 26, 2020

HOUSTON, Aug. 26, 2020 /PRNewswire/ — Innowatts, a leading energy Software as a Service (SaaS) platform that helps electricity providers optimize and transform their businesses with artificial intelligence (AI) enabled forecasting and customer-centric data analytics, today announced its selection by Shell Energy Europe Limited to provide AI-powered demand forecasting solutions, serving Shell’s northern European portfolio. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 August 2020.

Utterly diabolical customer service

Utterly diabolical customer service. Please avoid at all costs – they are cheap for a reason.

I’ve repeatedly spent hours on the phone to customer service trying to resolve poor internet speed and non-existent customer support. I’ve been charged for engineer call outs when the issue was not fixed and remained open on their systems for a further 3 weeks. I’ve been promised call backs which don’t occur. No accountability on their behalf, no authorisation in customer service to make any decisions or provide any help. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 August 2020.

Switched over to shell for all utilities and broadband

Its been the worst customer service ever
they do not respond to emails, they take hours to answer a call
they did not resolve the problem of my complaint of being over charged. Dont make the same mistake as me. go elsewhere

Left hand doesn’t know what…

So far the left hand doesn’t know what the right hand is doing.

I’m trying to switch via uSwitch and now over 26 days later I’m still attempting this. Shell energy are telling uswitch I don’t have a Economy 7 meter but an Economy 10 meter instead.

However when I ring up shell energy and speak to sales (Sean) they tell me I have an Economy 7 but they cannot offer me the tariff on uSwitch directly. read more