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Absolutely abysmal shocking customer service from Shell Energy

28 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely abysmal shocking customer…

Absolutely abysmal shocking customer service. They just keep moving the goal post, no response to your complaint. As a vulnerable person they have no concern whatsoever for you. I contacted Shell in June and the complaint is still unresolved. If you try to call them you just wait for hours and get knowhere, waiting to get this complaint resolved and then I can leave this appalling company. All the profits they make but they treat people like animals. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Awful customer service and broadband doesn’t work!

19 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service and broadband doesn’t work!

Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.

Huge mistake switching broadband to Shell

It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Warning for anyone thinking if using Shell Broadband services

I hope this serves as a warning for anyone thinking if using Shell Broadband services

1 1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Don’t use their broadband service

Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!

Date of experience: 10 November 2022

Absolutely horrendous service

Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone…

4 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

No response after a super human effort to reach Shell Energy broadband

I have tried more times than I can remember to reach Shell Energy Broadband. I cannot reach anyone and have emailed, completed forms and phoned many times but remains unanswered. @Currys – you should not be recommending broadband providers whose service is this poor. Please help! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband left me a week without internet

8 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELL BROADBAND, GET YOUR ACT TOGETHER

SHELL BROADBAND, GET YOUR ACT TOGETHER. YOUR CUSTOMER SERVICE IS APPALLING. THE WORST WE’VE EVER ENCOUNTERED !!!!!

HOW MANY SHELL BROADBAND EMPLOYEES DOES IT TAKE TO CHANGE A LIGHT BULB. ANSWER: AT LEAST SIX, ALL WORKING IN DIFFERENT COUNTRIES AND NONE OF THEM COMMUNICATING WITH EACH OTHER AND ENDLESSLY PASSING YOUR TELEPHONE CALL FROM PERSON TO PERSON UNTIL THE LINE GOES DEAD
OH, AND BY THE WAY, YOU’LL NEVER GET THE LIGHT BULB FITTED BECAUSE THEY’LL KEEP ON MESSING UP THE ORDER!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

25 August 2022

Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.

In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I am a Shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband – Cheap, but very very nasty!

21 August 2022

The content below is sourced from a current verifiable customer review of Shell Energy published on Trustpilot.

Broadband – Cheap, but very very nasty! Cut my service off in error and will not communicate or advise any updates on restoration, a number of emails to customer service and members of the Executive team (Ed Kamm, Alexander Constatine, Tony Keeling, Andy Davies) have been ignored!

now 7 days and counting without a Broadband service and no idea when it will be restored… Take my advice – DO NOT USE read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

AVOID SHELL ENERGY at all costs. The most shocking customer service ever

11 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID at all costs

AVOID at all costs. The most shocking customer service ever. Never answer phone, online help payments, help etc all unavailable. Will change ASAP

CHARGING CUSTOMERS TO PHONE THEM

Phoned there Free Phone after nearly 40 min phoned another number which transferred me and now there charging me £7 to get my broadband working, the attitude from call centre is shocking read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

HOW SHELL ENERGY F**CKED MY CREDIT RATING

Now after trying to resolve the problem with my account for over 6 months I have just received a phone call from Shell to tell me I don’t owe them anything BUT MY CREDIT RATING IS F**CKED What a load of incompetent fools ( not my first choice of words ) AVOID THIS COMPANY !’

29 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

The worst customer services

Shell energy broadband customer services are a disgrace. An on going saga of no service for 3 months, and even the complaints team cannot be bothered to call back at the time they arrange. Despite promises to stop taking payments, money is still deducted from my account. Engineers are sent who can’t fix anything and by their own admission are not trained to do the job they are sent to do, so many days work are lost waiting at home for their visit. Shell then have the audacity to charge you for a visit that that have sanctioned and require without any acceptance of costs or terms and conditions. Managers do not call back despite assurances that you will get a call. I would suggest that you avoid this internet service provider unless you have hours and hours to spend on hold on the telephone, or days and days to wait in for inadequate engineers, and you have no need for any Wi-Fi and you enjoy listening to lies and fairy tales. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy ‘DIRTY ROTTEN GREEDY SCOUNDRELS’

Transferred over to Shell energy broadband. (Is this supplier of last resort?) Anyway – they are appalling.

26 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

This company is going from worse to…

This company is going from worse to absolute sh**e. The app is terrible and doesn’t give you the info you require or it isn’t supported.
The customer service is poor now. It was way better when it was first utility. I can’t wait for my contract to be up to go somewhere else read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell’s temperamental low speed broadband disconnecting 20 times a day

20 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

NONE EXISTING Technical Support!

Our home broadband has been very temperamental recently, disconnecting no less than 20 times a day. Speed is terrible, a tiny bit more than dial up! I’ve been trying to get support with no luck, and the only reply I received was a week ago by email – that’s all. I’ll take the matter further by seeking legal advice to leave this contract before it ends. This level of customer service with such low speed is not acceptable in 2022! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

No Shell Internet for two weeks

Disrespectful, Unprofessional and Frustrating (all at the same time)

12 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

No internet for two weeks

I’ve waited 2 weeks to get my broadband transferred to my new address and get an engineer however the day it was scheduled nobody turned up and no internet connection, very frustrating after this long wait, how can I resolve this issue?

Disrespectful, Unprofessional and Frustrating (all at the same time) read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Worst decision ever to go with Shell energy broadband!

9 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Not the same since they took over from…

Not the same since they took over from the Post Office broadband, slow internet speeds and they even charged me for when engineer came to fix a problem and he never came into my house ! Worst decision ever to go with Shell energy broadband!

More stress and hassle from Shell

Following my previous complaint to Shell and paying 2 months balance which is the amount owed I get an email saying they are looking into my complaint. Still no reply and now a threatening letter saying they will cut off my internet. I made a call out request as Openreach left me and other properties without internet/phone for a week so still want a call out charge! And also charging me for a router as not returned even though I have a receipt of posting. I suppose they will say its an automated letter, WELL NO, ITS TOTAL INCOMPETENCE AS USUAL.
The phone lines are operated by computers so are a waste of time and after over half an hour on the phone last time I was given wrong information that contradicted what another person had said. And to top it all the braodband speed is well below what they promised. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband WiFi cuts out all the time

6 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Router is poor

The WiFi cuts out all the time and phone rarely connects to it. I emailed them 4 days ago and had no response. The online chat is always offline. I’ve been with TalkTalk and Sky and never had the issue.

simply appalling service

simply appalling service – broadband almost non-existant. Customer service even worse. Call backs promised and never materialise. Foillow up calls promised and don’t happen. Still no internet service over 2 months on. Hours spent listeneing to awful music waiting to speak to someone. No help again today after 2 hrs 50 mins on the phone. Avoid like the plague. Still take my money despite promising a refund, which like the phone calls has not appeared. deadful. Shame on you Shell. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy terrible broadband and customer service

Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home…

5 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible broadband and customer…

Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home because of it. I finally left Shell but they owe me money as I am in credit with them. On 19th June I was told that they have processed the refund and that the money will be transferred via bacs payment in 5 working days and I’m still waiting! Their agents are completely unhelpful and “there are no mangers to speak to”. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL ENERGY = SHAMBOLIC

4 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible Broadband Provider

Terrible Broadband provider.

Not had any service for months even though paying for high speed fibre, I have been on the phone for literally hours every week only for them to keep telling me my fault has been resolved.

This morning was the 4th time I’ve taken time away from work for an engineer, to fail to turn up or even call me.

After an hour on hold this morning, they advised its not possible for me to speak to a manager, to make a complaint, or basically do anything to resolve the situation. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband is slow as Hell!

2 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broad Band

Shell Energy Broad Band! This is a contradiction in terms…as you’d be better served With “Dile-Up! Shell Broadband is slow as Hell! Completely contrived and manipulated speeds shown in adverts. BBand speed will be ok for the first couple of weeks then just goes all to Hell.  You will then call cust service who will be absolutely, adamant that you are a HIGH USER!!… I live alone! and connect only my phone and TV to ‘WiFi’. As it’s so slow, I try to use one or the other…doesn’t help. 20, to 30, minute call waiting, time (20, mins at VERY BEST…and all you will hear is “you’re a very, heavy user! You NEED to upgrade”. Don’t use Shell…dreadful Custservice, dreadful product, with no recourse, when issues arise. (If you’re reading this, you are probably in my distant future and I am long dead…as probably, took decades, to up-load). read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy putting vulnerable customers at risk

30 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell: putting vulnerable customers at risk

My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy. On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case!
We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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