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Shell Energy absolute rubbish customer service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 July 2020.

Terrible service from 0330 094 5800 – please help

I’ve tried to contact Shell on 0330 094 5800 twice. Yesterday, it was a terrible line with a long pause each time I spoke, then myself and the customer service assistant would both speak together. This went on for 15 minutes then the line went dead. Issue obviously not resolved.

I decided to try again today. This time I spoke to a customer service assistant who put me on hold for 23 minutes without getting back to me, then the line went dead again.

The issue is still not resolved. PLEASE can someone at Shell help? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TRUSTPILOT: Terrible Customer Service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 July 2020.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with.
Where do I start. Dd jump from £67pm to £213 pm. Can’t get through to anyone on phone. Mistakes made by phone operators or they don’t update my account and the next person has no idea I already spoke to someone
Every time I submit a reading on my day and night box shell swap them so they are wrong.
Took £400 out of my account without telling me and then when I rang they said they had no record of it. I had to get the bank to put it back in. Shell said they’d look into it and never did.
Have opened complaint case with resolver and a year later I still haven’t had an explanation or apology and they say I now owe £1700 because of a dummy meter exchange. I have no idea what that means.
Weeks ago I was supposed to be getting a form to work out my budget for replaying and I am still waiting.
DO NOT GO WITH SHELL read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Stay away from Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2020.

Shell broadband ignore any calls or…

Shell broadband ignore any calls or emails. Our broadband is not working properly, waste of money.

The worst company I have come across

The worst company I have come across, the biggest mistake moving to Shell from EE broadband and phone. They are money grabbing, selfish company the worst nightmare is moving to them.

Stay away

THIS IS ONE COMPANY I REALLY HOPE GOES…

THIS IS ONE COMPANY I REALLY HOPE GOES UNDER THEIR CUSTOMER SERVICE IS TOTALLY USELESS THEY NEVER GET BACK TO YOU PLEASE AVOID THIS COMPANY LIKE COVID_19 .

Awful customer service and excessive…

Awful customer service and excessive pricing plans. Will leave as soon as I am able too read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Totally Incompetent Company AVOID

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 June 2020.

Today we changed over to shell broard…

Today we changed over to shell broard band , still does not work dozens of emails from them , but no humans available ,on line only. Went through system got to number 1 in Q then cut off! Second attempt also failed, third attempt got a online chat, latest email ready to go !
O no! wrong password ! A disaster very very disappointed.

Shell are a firm with a long history of…

Shell are a firm with a long history of greed, corruption and exploitation. Part of the Deep State. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy unveils carbon offset Go Further tariffs

Alice Grundy Junior reporter, 02 Jun / 2020 15:38

Shell Energy has launched two new tariffs, both of which, it says, are to be carbon neutral.

The ‘Go Further’ tariffs are to provide carbon neutral electricity and gas, relying on certified carbon credits from projects that protect or enhance forests around the world for their carbon offset status.

Each carbon credit, it said, represents the avoidance or removal of one tonne of CO2 and is to be subject to a third-party verification process. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Rubbish Customer Service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 May 2020.

They don’t communicate

They don’t communicate, and they just charge what they want, tried leaving them so they put the bill up, rip offs dont go with shell energy worst company ever!

Rubbish customer service

Rubbish customer service. Just spent half hour waiting to speak to someone about confusing emails re tariff, then after two minutes I was cut off!!!

Horrendous company. AVOID!

I would give 0 stars if I could. Was with first utility which was fine then Shell bought it. It came up to my renewal date with only a marginal increase in cost so I renewed. A month or so later they said my bill was going up for £57 to £83! Why wasn’t it mentioned when I was at renewal stage that I was in arrears?! They tricked me into renewing and tried to increase my bill. Now I’m leaving I have to pay £60 to leave as well as my the other money owed. Outrageous. Will never ever ever ever return to them. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Appalling service from Shell Energy, as posted on Trustpilot review

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 May 2020.

3 months to close an account!

Closed my mum’s account as she has sold her house and moved into a residential care home.

Despite being almost £400 in credit they continue to take her monthly direct debit from her bank account and according to the website it will take 12 weeks (3 months!) for the refund.

Appalling service!

Never been with this company

Never been with this company, never even heard of them really.
Was with First Utility and they mucked me around for about 1 yr and charged me double what i should have paid, got it all sorted out and they had the cheek to ask me to continue with they.End of story..NO
Some 2 years later , i get call from Shell Energy saying i owe them £87 as they took over F Utility and got outstanding debt, rubbish, got harrassed, blocked there number, but phoned on others for the past 4 to 6 months.
Threatened them with a injunction as am 65 and stressing me to the max.
I owe nothing , especially to them as i have no contract or deallings with them and settled with F/U WHO NEVER CONTACTED ME IN THE 2 YRS PRIOR TO THIS.
Aggressive bullies, should be ashamed of you selves attacking vulnerable people for il gotten gains. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy like the plague, they are taking advantage of people in lockdown

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 May 2020.

Avoid like the plague, they are taking advantage of people in lockdown

I was with the previous company before Shell took them over and had no problems with them, as soon as shell took over its been nothing but problems, for no reason my bill went from £ 75 to £92 and then 3 months later £102, i asked them to change my tariff to a cheaper one (£85) which all went through and i received confrontation. I checked the small print and there was 0 charge for changing tarriffs.
I got my bill today, not only has my bill stayed at £102 but theyve also charged me £100 for unknown “other charges and tarriff” upon looking at my bill the price p/kwh had DOUBLED in one month this has put me over £220 in arrears. And they do not want to help and say its what i owe so it must be paid even though they themselves dont know what the extra £100 charges are. It seems they are taking advantage of people being in lockdown and hiking there prices up
I have made a formal complaint to ofgem read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Coronavirus: UK energy firms still using debt collectors despite pandemic

Energy suppliers in the UK have continued to use debt collectors, even after they agreed with the government to support customers in financial distress during the coronavirus pandemic.

According to the Guardian, customers have been targeted by debt collectors and warned that action may be taken against them if they don’t pay their bills.

In one letter, Shell Energy warned a customer that arrangements could be made for a collection agent to visit their home to recoup an outstanding balance of £78.51 ($97.58). read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy debt collector’s pounding on the door

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 April 2020.

IGNORANT, INCOMPETENT, DISGUSTING ORGANISATION

IGNORANT, INCOMPETENT ORGANISATION. If I could award this disgusting company -5 stars then I would. I spoke with a senior manager a few weeks ago to request a payment holiday given the current situation. He agreed stating no problem at all and and suggested an 8 week payment holiday and if I require a longer period then simply contact them again in eight weeks. He also reassured me that no payment letters would be sent over this period and that my account was on hold. Fantastic or so thought until a few weeks later I when I begin to receive numerous threatening letters and and emails from a Shell Energy contractor DEBIT COLLECTORS !! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy need to be named and shamed

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 April 2020.

So disgusted with this company I live…

So disgusted with this company I live alone am nearly 80 and in the winter only had my heating on for 6 hours
A day wrapped in a blanket when heating was off and went to bed early 8pm to keep warm, only had radiators
On in the rooms I use, now they are telling me they want to increase my monthly payments for gas and electricity from £83 a month to £100 a month starting 3 months before my renewal is due saying I’m £57 in debit. Have made a complaint as I am nearly 80 and can not afford the extra. Spoke on web chat said they would pass it on to complaints. Now waiting for a response. Did have a problem with smart meter took 4 months to send an engineer who told me the new one he was putting in would make no difference as they don’t use the newer update one that any energy supplier can use. Am now trying to find another supplier
With more consideration for their customers in my position. I feel all they want is to get more money from their users. I am getting I touch with my bank to stop them taking an extra £17 a month from me before my complaint has been dealt with. I can see other users have lots of problems by their reviews I have reviewed before on trustpilot and gues what I got an immediate call from them. Please keep sending in your reviews they need to be named and shamed.
Christine read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Energy supplier holding £100s of your money? Find out how to get it back

Money is tight for many people at the moment, plus those staying at home more may see bigger energy bills. So if you find that your energy company is holding onto large amounts of your cash, it’s time to get it back.

Anne Sanders, from Hertfordshire says: ‘Four or five years ago I joined First Utility and was put on very low monthly payments. I built up a debt, so my monthly direct debit was increased to pay it off. But it was never lowered again.

‘When doing a Which? survey, I went online and found out how much credit I was in with my provider (now called Shell Energy): £728.36! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Update about the distressed pensioner terrorised by Shell Energy

ABOVE HEADER FROM AN EARLIER REPORT ABOUT THE SAME PENSIONER AND HIS COMMENTS ABOUT SHELL ENERGY

RECEIVED TODAY… (name and address supplied)

Hello John,

Shell are at it again 😡

Despite everything that has happened they have restarted sending threatening letters to my home, addressed to my ex Tenant, who they well know ceased to reside here years ago. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy branded on Trustpilot as “A company of Liars”

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 April 2020.

A company of Liars.

There is nothing positive about this company. They are a disgusting company and utterly useless in every sense. They try to tell me I owe them almost £2,000 because their systems are so awful its systems override meter readings, they end up refunding me over, £1,100 and are now illegally blocking me from moving supplier.. They have deliberately added the same balance back on my account which suspiciously was immediately after I said I was leaving… They are completely inept and underhanded. Stay away from these lieing prats. They have had 5 previous chances to correct this and tried to tell me each time it was sorted. Don’t even consider doing business with these liars. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Recent “bad” reviews about Shell Energy on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 March 2020.

Spent 20 minutes on the phone on hold

Spent 20 minutes on the phone on hold, once the hold music cut could just hear the advisor rustling on the other side of the phone and wouldn’t say anything despite by attempts to start a conversation.

Shocking company

Hopeless,smart meter not working since…

Hopeless,smart meter not working since installed over a year ago
No discount for having all utilities including phone and internet
No way of contact

Ordered broadband and was told I could…

Ordered broadband and was told I could move direct debit date once the account had been set up. The advisor said he didn’t know when I’d get my first bill or when first payment would be taken. Alarm bells started ringing straight away. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Why your energy firm’s cheapest deal might not be its cheapest

Dealing directly with an energy company might seem like a fail-safe way to get the best price from it – but it’s not necessarily the case. The cheapest deal for half of the biggest energy companies was not available directly from their own websites, according to our snapshot investigation.

We checked the websites of 12 of the biggest energy companies in December 2019 and compared the price of the cheapest deal quoted to us with the cheapest deal available elsewhere from the same company, according to available whole-of-market data. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband completely useless

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy,…the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with

Extracted from the Facebook Group “Shell Energy (formally First Utility) – the worst customer service ever??” 

The nightmare never ends 😡 copy of email to Shell Energy today:

Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.

Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.

However, today THREE letters have been received as follows:

1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, an absolute disgrace of a company

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish

AVOID – ITS A TRAP – DON’T DISMISS A BAD REVIEW

Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 February 2020.

BEEN VERY DIFFICULT TO SPEAK TO SOME…

BEEN VERY DIFFICULT TO SPEAK TO SOME ONE AT THE COMPANY
TRIED FOR 4 WEEKS EVERY DAY JUST TO GO ROUND IN A CIRCLE

TRIED A NEW APPROACH RANG AT 5PM AND YES GOT THROUGH TO A HUMAN CALLED RACHAEL RICHARDS
WELL WANT A BREATH OF FRESH AIR
1. POLITE LADY
2. LISTENED TO MY PROBLEM
3. SORTED IT ALL OUT
4. Thought i was going to have to go back to drinking after 5 months alchol free

But know back to good old customer service friendly chatty and helpfull plus resolved

cant thank her enough Gary
free read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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