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Trustpilot Verdict: Shell Energy a complete shambles

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 August 2020.

AVOID AVOID AVOID Called payment line…

AVOID AVOID AVOID Called payment line dept in Glasgow spoke to an advisor i have her first name but she wouldn’t give me her surname or put me onto her manager she threatened me with a note on my credit file for a bill I haven’t received. I received a bill on 30th July paid it on 3rd August but they saying this is another bill… All lies! I have my own server as have my own marketing dept and none of my emails are deleted from my server, there has never been an email with recent bill apart from what I’ve paid Shell so to threaten me with an outstanding balance and note on my credit file is shocking avoid this company at all costs! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Impact of COVID-19 (coronavirus)

From the shellenergy.co.uk website

Impact of COVID-19 (coronavirus)

An update from the Shell Energy team as of 4 August

We’re continuing to closely follow government guidance on COVID-19 (coronavirus) as the situation develops. During this time, it’s important that we each do our part by staying at home as much as possible and practising social distancing. Almost all of our employees continue to work from home, providing support for our customers. We spoke to Shell Energy COO Judith Burditt to discuss how we are helping customers through the coronavirus. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband Slowest Broadband Speeds ever!

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 August 2020.

I think the CEO’s surname is quite…

I think the CEO’s surname is quite fitting with how this bogus company operates. Mr Crooks! How ironic. Stop chasing people for money you are not owed, making up sums and ruining peoples lives. You should be ashamed of yourselves!

SLOWEST BROADBAND SPEEDS EVER! DIAL UP IS FASTER!

We moved to shell energy with just the basic plan but their “fast broadband” is a joke! If I used a dongle or dial up it could not be any slower! It can take my laptop from 45 minutes to over an hour to load up. I thought it might be my laptop but I went and bought a new one but no difference! They sent us anew modem but again no difference, still taking up to an hour to load up on a morning! When it does load it it is constantly freezing. Apparently although it says you are getting the right speeds going in, it depends on what actually comes into our house and they might not be the same! In our case they are not! The phone rang once the other day then rang off. Then they email a couple of day later and say we tried to contact you but to no avail!!!! WHAAT! I am still waiting for them to actually contact me and sort out the issue! had I known they were the same as TALK TALK I would never have signed up with them! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell and Eneco’s offshore wind farm to include floating solar and hydrogen production

Shell and Eneco’s offshore wind farm to include floating solar and hydrogen production

PUBLISHED THU, JUL 30 20209:19 AM EDT Anmar Frangoul

A consortium made up of Shell and Eneco is to develop an offshore wind farm that will incorporate a range of “technology demonstrations” including floating solar and hydrogen produced by electrolysis.

The 759 megawatt (MW) Hollandse Kust (noord) facility will be subsidy free and able to produce at least 3.3 terawatt hours annually, according to Eneco, a Rotterdam-headquartered firm whose shareholders are the Mitsubishi Corporation and Chubu Electric Power Co. The project will use 69 turbines from Siemens Gamesa, which will have a capacity of 11 MW each. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Worst company I have ever dealt with!

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 29 July 2020.

Threatening me when I’m not a customer

Moved to a house that was unfortunately running on gas and electric by shell energy. Informed them I was switching to a new company and gave them my meter readings. I am still (despite 4 phone calls) being hassled for money from when I didn’t own the house? How is a company this large so thick? What do you not understand about me not living in the company before my dates given to you. They are useless, communication is none existent, and their customer service team is awful. Will never ever use this company and I wouldn’t recommend them to anyone. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell-led consortium to build 750 MW Dutch offshore wind farm

Shell-led consortium to build 750 MW Dutch offshore wind farm

JULY 29, 2020

AMSTERDAM (Reuters) – A consortium led by Royal Dutch Shell has won a zero-subsidy tender to build a 750 megawatt (MW) wind farm in the North Sea off the coast of the Netherlands, the country’s economic affairs ministry said on Wednesday.

The consortium, which also includes Mitsubishi-owned energy company Eneco, will build the Hollandse Kust – Noord project, the ministry said in a statement. The auction was the latest in a series as the Netherlands seeks to reach 3,500 MW of offshore wind power by 2023. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell launches new Solar Storage tariff together with sonnen

Published: 15 Jul 2020, 11:31 By: Molly Lempriere

Shell Energy has launched a new Solar Storage tariff as part of its partnership with German battery manufacturer sonnen.

Customers with solar panels installed on their homes will be able to earn solar credits in the summer, when they are generating excess power that can be exported to the grid. These credits can then be used come winter to save money on bills.

Iris Lacorn, Energy Marketing Strategy & Innovation manager at Shell said on LinkedIn: “We have been bringing together the best in Shell to the benefit of the customers, the intelligent solar storage batteries from our subsidiary sonnen and the perfectly matching new Solar Storage tariff from Shell Energy. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell launches e-mobility offering for fleets

Shell launches e-mobility offering for fleets

By Chris Wright15 July 2020

SHELL has launched a range of e-mobility services, to support car and light-duty fleets electrify their journey.

The services are designed to help fleets towards sustainability, including keeping pace with government regulations and finding solutions to lower their emissions.

Shell and NewMotion – a member of the Shell Group – have added a suite of EV services to the existing fuel card offering, and are providing customers with a network of charging solutions on-the-go, at home and at the office. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, ‘What an absolute nightmare of a company’

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 July 2020.

What an absolute nightmare of a…

What an absolute nightmare of a company, they overcharged me by 200 percent and when I closed the services they quoted that the initial estimate was done by the previous supplier (first utility) and that I had no choice but to pay them, I then went to the Ombudsman Services who totally disregarded the facts.
in my opinion the Ombudsman Services must have links to shell energy as I was treated with the same disregard. this is my opinion and truthfully. anyone with any common sense would stay well clear of these companies read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy absolute rubbish customer service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 July 2020.

Terrible service from 0330 094 5800 – please help

I’ve tried to contact Shell on 0330 094 5800 twice. Yesterday, it was a terrible line with a long pause each time I spoke, then myself and the customer service assistant would both speak together. This went on for 15 minutes then the line went dead. Issue obviously not resolved.

I decided to try again today. This time I spoke to a customer service assistant who put me on hold for 23 minutes without getting back to me, then the line went dead again.

The issue is still not resolved. PLEASE can someone at Shell help? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TRUSTPILOT: Terrible Customer Service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 July 2020.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with.
Where do I start. Dd jump from £67pm to £213 pm. Can’t get through to anyone on phone. Mistakes made by phone operators or they don’t update my account and the next person has no idea I already spoke to someone
Every time I submit a reading on my day and night box shell swap them so they are wrong.
Took £400 out of my account without telling me and then when I rang they said they had no record of it. I had to get the bank to put it back in. Shell said they’d look into it and never did.
Have opened complaint case with resolver and a year later I still haven’t had an explanation or apology and they say I now owe £1700 because of a dummy meter exchange. I have no idea what that means.
Weeks ago I was supposed to be getting a form to work out my budget for replaying and I am still waiting.
DO NOT GO WITH SHELL read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Martin Lewis warns millions are paying too much for broadband – here’s how you could save hundreds

By Joel LeaverTrends Writer / Entertainment Reporter Daily Post 07:54, 1 JUL 2020

The Money Saving Expert has warned everyone to check their latest broadband bill

Martin Lewis has urged homeowners to consider switching their broadband provider.

The 48-year-old made the warning in his latest email to Money Saving Expert subscribers, in which he outlines cost-cutting measures for the week that could save you hundreds!

He explained that “a huge nine million households out of contract” with some likely “paying a rip-off” fee of over £50 a month for the slowest broadband speeds.

The financial journalist commented: “Broadband is all about speed. Not just with your connection, but it’s also about pouncing to grab short-lived promos for newbies.” read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Stay away from Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2020.

Shell broadband ignore any calls or…

Shell broadband ignore any calls or emails. Our broadband is not working properly, waste of money.

The worst company I have come across

The worst company I have come across, the biggest mistake moving to Shell from EE broadband and phone. They are money grabbing, selfish company the worst nightmare is moving to them.

Stay away

THIS IS ONE COMPANY I REALLY HOPE GOES…

THIS IS ONE COMPANY I REALLY HOPE GOES UNDER THEIR CUSTOMER SERVICE IS TOTALLY USELESS THEY NEVER GET BACK TO YOU PLEASE AVOID THIS COMPANY LIKE COVID_19 .

Awful customer service and excessive…

Awful customer service and excessive pricing plans. Will leave as soon as I am able too read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell and Total join UK floating offshore wind syndicate

Shell and Total join UK floating offshore wind syndicate

By David McPhee: 22/06/2020

North Sea oil giants Shell and Total have joined a UK floating offshore wind consortium created to drive forward the technology.

The oil firms will work alongside offshore wind developers EDF Renewables, EDP Renewables, Equinor, ESB, Mainstream Renewable Power, ScottishPower Renewables and SSE Renewables as part of Offshore Renewable Energy (ORE) Catapult’s national Floating Offshore Wind Centre of Excellence (FOWCoE). read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy launches EV charging bundle offering 2,000 miles free charging

Alice Grundy: Reporter, Current±: 20 Feb 2020

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot review of Shell Energy Customer Service: OMG SOOOO RUDE!!!

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 June 2020.

Absolutely shocking

Absolutely shocking, speed is less than 1 Mbps and can’t get any TV streaming. I went for Matin Lewis offer of £50 off 12 months contract and didn’t even get that!

Awful service

Awful service , had no contract with but still charged for switching supplier, they overcharged , when asked for the final bill, they passed my account to debt collectors ,paid off my bill but still no refund for the over charged amount.

Shell energy bad service staff has no…

Shell energy bad service staff has no idea what they’re talking about half of the time they also put my Direct Debit up without even Consulting me me so irst thing in the morning I will be leaving instantly. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Appalling

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 June 2020.

Appalling

In my experience quite the worst supplier I have ever dealt with. Eight days since I disputed their requirement to lift my bills, unnecessarily, by 25% and still nothing but an automated acknowledgement. Except one other to say that they have made it a ‘complaint’, which I know, again from past experience, means that my email has now gone to the back of another queue. Emailed the MD/CEO (whatever he calls himself) but that’s been ignored too.
I’m leaving and I suggest other do too before they have a bitter experience.
If you’re not a customer, don’t become one.
There are good reasons it has the low rankings it does.
BEST AVOIDED.
Shell Energy’s reply (below) is, of course, in the usual corporate defensive mode. Just like the treatment I’ve had from Vodafone in the recent past, Becca says “I hope I can provide some assistance” and then provides none! What she does is seek to justify the company’s procedures. They don’t need explaining to me; I’m only too well aware of the procedures!
What I want, and what I suspect most other CUSTOMERS want, is for Shell to employ sufficient numbers so that I can get some human intervention in a timely fashion. Not be directed to their web site. There is not an app or a program designed that can answer all the questions a customer might have. For me, timely means next day at worst – not two weeks if you’re lucky. What kind of service is that? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Useless, Avoid – warns Trustpilot Review

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 June 2020.

Terrible customer service

First they removed the night meter reading from our account so not able to log usage. Then it took 2 months to “sort” only to discover they had put us on different tarrif with same day/night charge. Now they don’t appear to understand what we are telling them and cannot sort it out.
USELESS, AVOID.

Poor customer service the times that i…

Poor customer service the times that i have tried to speak to them i have given up due to the long wait. Only stayed with them because of my laziness in looking for another provider, won’t do the same next year. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy (formally First Utility) – the worst customer service ever??

Recent postings on the Facebook Group:

Shell Energy (formally First Utility) – the worst customer service ever??

Josh Walsh-granger New: 4 June 2020 Imagine not even being supplied by shell energy and they send you bills and debt collectors out and ring the police and say there concerned about my welfare and then they try offering me £40 Philip Bamford: 4 June 2020 Ive just left them and they’ve took another direct debit on the same day my supply started with the new supplier Mike Davis: 28 May at 16:14 Im not suprised to find a group on here that are in the same boat as me, that of having to deal with the absolute useless company that is Shell Energy, as First Utility they were fine, but since moving to Shell its become an absolute shambles. has anyone taken them to court yet ? as they keep telling me I still owe an amount of money despite me paying them £100 a month which I can prove. coupled with the herrasing emails and txts on a daily basis, the amount owed is still the same, i rang today to say my payments are not coming of the bill for the man to put the phone down on me, truely shambolic. SOURCE
royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy unveils carbon offset Go Further tariffs

Alice Grundy Junior reporter, 02 Jun / 2020 15:38

Shell Energy has launched two new tariffs, both of which, it says, are to be carbon neutral.

The ‘Go Further’ tariffs are to provide carbon neutral electricity and gas, relying on certified carbon credits from projects that protect or enhance forests around the world for their carbon offset status.

Each carbon credit, it said, represents the avoidance or removal of one tonne of CO2 and is to be subject to a third-party verification process. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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