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Trustpilot Review Verdict on Shell Energy: Awful customer service. Avoid this company

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 Sept 2020.

Awful awful awful

Awful service. Can’t get hold of anyone. Have referred us to debt collectors twice for a bill that was from the previous tenants of the property, and have even contacted my parents who live elsewhere and have nothing to do with this? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy at all costs

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 Sept 2020.

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY! The door to door sales agents will lie to you in order for you to initiate a switch of energy and earn their own commission. A sales advisor told me that my balance would be transferred over to my new supplier during the switch, which is why they required a credit check to be run, while my ongoing energy supply would be cheaper. This was absolutely not the case, my old supplier have debited over £700 from my bank account this morning and Shell energy are unable to offer any help to resolve this at all, I asked to reverse the switch and they have advised this will cost a further £100. I am appalled at the level of misrepresentation and service supplied by the company and I urge anyone considering to switch to avoid them at all costs! I don’t rate British Gas’ service at all but you would be far better off! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy has 50 vacancies in customer services…

EXTRACT FROM SCOTTISH SUN ARTICLE PUBLISHED 15 SEPT 2020

ALMOST 700,000 people have lost their jobs since the start of the pandemic, official figures reveal.

There are now 2.7million Brits claiming unemployment benefits — a leap of 120 per cent since March, when lockdown began.

The latest jobless total, announced yesterday by the Office for National Statistics, means the unemployment rate is at 4.1 per cent, up from 3.9 per cent previously.

And with five million workers still on furlough, experts are warning of more devastating losses when the scheme comes to an end next month. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews: Shell Energy Customer Service a Nightmare

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 Sept 2020.

I BEG WITH YOU !!!!!..I PLEAD WITH…

I BEG WITH YOU !!!!!..I PLEAD WITH YOU!!!!…..DONT GET INVOLVED WITH THIS UTTER SHOWER OF FOOLS read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Worst Broadband Provider (Trustpilot)

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 9 Sept 2020.

DO NOT SIGN UP TO THESES JOKERS

DO NOT SIGN UP TO THESES JOKERS, OFF MORE THAN ITS ON…CONTACT THEM SEVERAL TIMES TO BE IGNORED…SLOW, AND INTERMITTENT USELESS!!! DISGUSTING COMPANY WHO WILL TAKE YOUR MONEY BUT WILL NOT PROVIDE A SERVICE…REGULATORS MUST/SHOULD STOP THIS USELESS COMPANY!!!……………….They lie as well, below!!! saying ‘we always strive to offer exceptional service and answer queries as quickly as possible’ is just NOT true I’ve emailed you several times (ABOUT SERVICE AND COMPLAIN) to be ignored!!! QUICK ENOUGH TO ADD LIES TO THIS REVIEW THO??? STRANGE THAT!!! …….AS I SAID USELESS BROADBAND USELESS CUSTOMER SERVICE!!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: Shell Energy Rubbish Broadband and Even Worse Customer Service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 Sept 2020.

Rubbish Broadband and even worse customer service

I’ve been having broadband issues for the past two months, numerous phone calls and emails yet the standard response is too many devices, which I’ve proven to not be the issue by providing tests over Ethernet with only one device connected. Anyway the majority of devices are smart bulbs, smart plugs and a thermostat, leaving only a laptop and TV.

The pings spike up to 8000ms and nothing will load not even the Google homepage. Also the guaranteed speed range is 8-14Mbps yet I regularly get as low as 0.5Mbps, again they don’t see that to be an issue. Their advisors don’t know what pings are so their answer is that I need fibre when in reality they just need to fix my broadband. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

Wednesday, September 2nd, 2020 (10:56 am)

Energy provider and UK ISP Shell Energy has become the latest provider to introduce a new range of “ultrafast fibre” broadband packages, although instead of going with FTTP they seem to initially be launching using only Openreach’s hybrid fibre G.fast network that is no longer being deployed at scale.

As usual the new packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot review of Shell Energy: Absolute sh!t show of an organisation

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.

Unethical, dishonest, greedy & dishonourable

Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.

Don’t trust! They lied to my face to get me to switch to them!

I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Do not use Shell Broadband as your WiFi provider

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 August 2020.

Do not use Shell Broadband as your WiFi provider

Some advice for your advisors: if they take a phone call, ensure they do what they say they will do. Been pestered to pay a bill I do not even owe due to your employees’ stupidity for months now. Impossible to call you unless you want to spend over an hour on hold. Don’t bother emailing, the ‘1 day sla’ is now 2 weeks and still no response

THE worse Internet provider ever!!

THE worse Internet provider ever!!! Keep constantly cutting out, the signal is weak. Im working from home hence to shell I lost earning!!!! THE WORSE EXPERIENCE!!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Utterly diabolical customer service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 August 2020.

Utterly diabolical customer service

Utterly diabolical customer service. Please avoid at all costs – they are cheap for a reason.

I’ve repeatedly spent hours on the phone to customer service trying to resolve poor internet speed and non-existent customer support. I’ve been charged for engineer call outs when the issue was not fixed and remained open on their systems for a further 3 weeks. I’ve been promised call backs which don’t occur. No accountability on their behalf, no authorisation in customer service to make any decisions or provide any help. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband Slowest Broadband Speeds ever!

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 August 2020.

I think the CEO’s surname is quite…

I think the CEO’s surname is quite fitting with how this bogus company operates. Mr Crooks! How ironic. Stop chasing people for money you are not owed, making up sums and ruining peoples lives. You should be ashamed of yourselves!

SLOWEST BROADBAND SPEEDS EVER! DIAL UP IS FASTER!

We moved to shell energy with just the basic plan but their “fast broadband” is a joke! If I used a dongle or dial up it could not be any slower! It can take my laptop from 45 minutes to over an hour to load up. I thought it might be my laptop but I went and bought a new one but no difference! They sent us anew modem but again no difference, still taking up to an hour to load up on a morning! When it does load it it is constantly freezing. Apparently although it says you are getting the right speeds going in, it depends on what actually comes into our house and they might not be the same! In our case they are not! The phone rang once the other day then rang off. Then they email a couple of day later and say we tried to contact you but to no avail!!!! WHAAT! I am still waiting for them to actually contact me and sort out the issue! had I known they were the same as TALK TALK I would never have signed up with them! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Worst company I have ever dealt with!

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 29 July 2020.

Threatening me when I’m not a customer

Moved to a house that was unfortunately running on gas and electric by shell energy. Informed them I was switching to a new company and gave them my meter readings. I am still (despite 4 phone calls) being hassled for money from when I didn’t own the house? How is a company this large so thick? What do you not understand about me not living in the company before my dates given to you. They are useless, communication is none existent, and their customer service team is awful. Will never ever use this company and I wouldn’t recommend them to anyone. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, ‘What an absolute nightmare of a company’

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 July 2020.

What an absolute nightmare of a…

What an absolute nightmare of a company, they overcharged me by 200 percent and when I closed the services they quoted that the initial estimate was done by the previous supplier (first utility) and that I had no choice but to pay them, I then went to the Ombudsman Services who totally disregarded the facts.
in my opinion the Ombudsman Services must have links to shell energy as I was treated with the same disregard. this is my opinion and truthfully. anyone with any common sense would stay well clear of these companies read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy absolute rubbish customer service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 July 2020.

Terrible service from 0330 094 5800 – please help

I’ve tried to contact Shell on 0330 094 5800 twice. Yesterday, it was a terrible line with a long pause each time I spoke, then myself and the customer service assistant would both speak together. This went on for 15 minutes then the line went dead. Issue obviously not resolved.

I decided to try again today. This time I spoke to a customer service assistant who put me on hold for 23 minutes without getting back to me, then the line went dead again.

The issue is still not resolved. PLEASE can someone at Shell help? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

TRUSTPILOT: Terrible Customer Service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 July 2020.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with.
Where do I start. Dd jump from £67pm to £213 pm. Can’t get through to anyone on phone. Mistakes made by phone operators or they don’t update my account and the next person has no idea I already spoke to someone
Every time I submit a reading on my day and night box shell swap them so they are wrong.
Took £400 out of my account without telling me and then when I rang they said they had no record of it. I had to get the bank to put it back in. Shell said they’d look into it and never did.
Have opened complaint case with resolver and a year later I still haven’t had an explanation or apology and they say I now owe £1700 because of a dummy meter exchange. I have no idea what that means.
Weeks ago I was supposed to be getting a form to work out my budget for replaying and I am still waiting.
DO NOT GO WITH SHELL read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Stay away from Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2020.

Shell broadband ignore any calls or…

Shell broadband ignore any calls or emails. Our broadband is not working properly, waste of money.

The worst company I have come across

The worst company I have come across, the biggest mistake moving to Shell from EE broadband and phone. They are money grabbing, selfish company the worst nightmare is moving to them.

Stay away

THIS IS ONE COMPANY I REALLY HOPE GOES…

THIS IS ONE COMPANY I REALLY HOPE GOES UNDER THEIR CUSTOMER SERVICE IS TOTALLY USELESS THEY NEVER GET BACK TO YOU PLEASE AVOID THIS COMPANY LIKE COVID_19 .

Awful customer service and excessive…

Awful customer service and excessive pricing plans. Will leave as soon as I am able too read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Totally Incompetent Company AVOID

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 June 2020.

Today we changed over to shell broard…

Today we changed over to shell broard band , still does not work dozens of emails from them , but no humans available ,on line only. Went through system got to number 1 in Q then cut off! Second attempt also failed, third attempt got a online chat, latest email ready to go !
O no! wrong password ! A disaster very very disappointed.

Shell are a firm with a long history of…

Shell are a firm with a long history of greed, corruption and exploitation. Part of the Deep State. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Rubbish Customer Service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 May 2020.

They don’t communicate

They don’t communicate, and they just charge what they want, tried leaving them so they put the bill up, rip offs dont go with shell energy worst company ever!

Rubbish customer service

Rubbish customer service. Just spent half hour waiting to speak to someone about confusing emails re tariff, then after two minutes I was cut off!!!

Horrendous company. AVOID!

I would give 0 stars if I could. Was with first utility which was fine then Shell bought it. It came up to my renewal date with only a marginal increase in cost so I renewed. A month or so later they said my bill was going up for £57 to £83! Why wasn’t it mentioned when I was at renewal stage that I was in arrears?! They tricked me into renewing and tried to increase my bill. Now I’m leaving I have to pay £60 to leave as well as my the other money owed. Outrageous. Will never ever ever ever return to them. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Appalling service from Shell Energy, as posted on Trustpilot review

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 May 2020.

3 months to close an account!

Closed my mum’s account as she has sold her house and moved into a residential care home.

Despite being almost £400 in credit they continue to take her monthly direct debit from her bank account and according to the website it will take 12 weeks (3 months!) for the refund.

Appalling service!

Never been with this company

Never been with this company, never even heard of them really.
Was with First Utility and they mucked me around for about 1 yr and charged me double what i should have paid, got it all sorted out and they had the cheek to ask me to continue with they.End of story..NO
Some 2 years later , i get call from Shell Energy saying i owe them £87 as they took over F Utility and got outstanding debt, rubbish, got harrassed, blocked there number, but phoned on others for the past 4 to 6 months.
Threatened them with a injunction as am 65 and stressing me to the max.
I owe nothing , especially to them as i have no contract or deallings with them and settled with F/U WHO NEVER CONTACTED ME IN THE 2 YRS PRIOR TO THIS.
Aggressive bullies, should be ashamed of you selves attacking vulnerable people for il gotten gains. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy, the worst customer service ever

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 May 2020.

Employees will put you on hold…then they hang up. WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE & YOUR PAYING FOR IT

Terrible customer service

Employees will put you on hold and never pick up again or pass you around the call centre

Employees refuse to tell their names and msy just hang up. If an employee thinks your asking information possibly to complain you will be hung up on

Employees lie about being able to provide hot bill

Wmployees will try and make you pay estimated bills and refuse to rectify with accurate meter readings read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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