Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

July Examples Posted Here 16 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer CleoT: Location Northwest: Date 2023-07-29

Comments

Terrible service. Broadband unreliable. Lies about parental controls – they do not have any.

Reviewer Ranj: Location Wolverhampton: Date 2023-07-28

Comments

This is the worst internet service I’ve ever had in my life, I’ve had to top up my phone to use the internet because they said there’s a problem with their equipment but they want me to pay £75 for someone to come out to sort it out, it’s not my problem if you don’t do your job properly because I’m just paying for the services, not to fix your equipment, I can’t wait until my contract is over. read more

Examples Posted 12 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Trisha: Location Nw10: Date 2023-07-24

Comments

Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!! read more

Examples Posted 10 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Ashok: Location PRESTON: Date 2023-07-21

Comments

One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001

Reviewer Lisa Stanley: Location Horsham: Date 2023-07-19

Comments

Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I’m stuck in 18 month contract with them. I blame Currys for selling them to me!!

Reviewer Adam: Location Oldham: Date 2023-07-18

Comments

I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them. read more

“I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt…”

Examples Posted 7 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk read more

Examples Posted 6 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jane: Location Wilmslow: Date 2023-07-14

Comments

My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!

Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13

Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID

Reviewer Ashok: Location PRESTON: Date 2023-07-13

Comments

One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more

31 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I have had terrible Wi-Fi, it’s been virtually unusable

In all my years using broadband, this has been by far the worst Broadband I have ever, ever experienced. It has been impossible to stream the most basic movie on an iPad. Even the online newspaper stops and if you buy this. Get used to the swirly circle, as it’s all you ever see. Shockingly bad. Wi-Fi is virtually none existent. I’ll be amazed if I can send this review without it stopping and losing all the data.

Broadband that never materialised

Broadband that never materialised! Terrible customer service. Transfered from department to department. Each tech support blaming the other. Eventually blaming a fault on the line which mysteriously appeared when Shell took over!? THERE IS NO FAULT ON MY LINE. Oh and now illegally trying to charge me over £300 for cancelling early even though I’m still in the 14 day cooling off period!? Disgusting.

Absolute bunch of liars

I have been with this company twice in recent years and have found them wanting on both occasions. They have held on to my money that was in credit, lied to me on numerous occasions that it had been paid out, even told me a cheque had been issued but still no refund. Lied to me that I had accessed my account when it was them. I still do not have resolution after 5 months. They have refused to log a complaint until last month and have had nothing but what can be described as abuse. It will be a good day when this business is sold. read more

25 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Terrible broadband customer service

Terrible broadband customer service. They have zero flexibility and no intention to please customers. Seems like a good deal at first, but they won’t offer end-of-contract deals. Shell also increases prices in the middle of the contract. Went from paying £17 to £30 per month. Avoid at all costs. Believe me, you will end up paying more than what is shown on the price comparison sites.

Worst company with utterly ridiculous customer service

After breaking so many promises, FINALLY shell energy manage to connect my broad band on 20/07/2023. The Original date was 04/07/2023. In between this period not a single day Shell rang me and gave me any update. I made phone calls so many times to get the update. They always replied some one from complain handling team will contact with me and that never happened. Even after this review you may find a Reply from Shell that they are sorry for my experience and always strive to provide legendary customer service. It is a joke, they are legend to provide worst customer service and they are unbeatable. The internet speed is very poor and i barely get any signal in my living room. Than you for taking time to read my review it will save you from a Fraud company like Shell. I have couple of thousands of earning and other loses after switching to them and mental stress is endless. Please ask your friends and family not to take their service. read more

17 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Possibly the Worst Broadband Service Ever

I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril… read more

They have left me so frustrated and have wasted so much of my time that I do not actually have the energy or the will to detail the extensive list of crimes committed by this company but I did have to write something.

Posted July 9, 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

New customer no phone or broadband for 1st three days

New customer. Went live yesterday. No Internet or landline since. Found out after third phone call from my mobile phone that Shell had sent wrong router. 48 hours to get correct one. Not a good start. Don’t understand why phone not working.

Never write reviews but this was the…

Never write reviews but this was the worst customer service I’ve ever encountered, they messed up my order, then I tried to ring eveylry day for a week to sort it out and they were just cutting me off, I finally got through to someone and they said they’d look into it for me, then I get an email saying it was cancelled, I should of only been a couple days without Internet, but I had to change providers now I’m 3 weeks. Avoid read more

POSTED July 9, 2023

“Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.”: “Utterly useless. Customer service uncontactable, endless overcharging, broadband speed less than 1/3rd of what they promised. Look elsewhere.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Walton: Location Llandudno: Date 2023-06-17

Comments

Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.

Many phone calls where they had told me I hadn’t returned the router (I had) and several final bills which included charge for non return of router. I asked several times for correct bill and they eventually without warning referred me to collections agency. I called the agency immediately and they had the correct amount which I paid over the telephone immediately. Avoid this company Poor Broadband and extremely poor customer service. read more

4 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Failed broadband activation- Third complaint

Activation date 27th June – No broadband. No updates, apologies from Shell, no emails, no notifications. I complained on this forum yesterday and requested to speak to a manager. I was told by Sara I would receive a call from the team as soon as possible. Sat in all day yesterday and of course received no calls whatsoever…

I’ve now had to resort to contacting Openreach for updates…

Shell, you are an appalling company of blatant lies, deceit, fobbing off and misinformation. Shame on you. read more

4 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Merseyside: Date 2023-06-07

Comments

Nightmare. I only found out that the post office internet had been sold to Shell after investigating why my Internet had started to run slow and keeps dropping out all of the time. It’s been down for 5 hours again today and I am lucky that wasn’t during work. Expecting to get no help again from customer services.

Reviewer Joao Paulo: Location Spalding: Date 2023-06-07

Comments

very disappointed as we work from home they couldn’t sort my problem over the phone. Was clear a problem with router, asked to send a new router to sort the problem instead they said a booster would be a better option. 8 days until receive the booster that still not sorted my problem. My only option was sign up to a new broadband that actually works with better speed and took them 1 day to come here and install everything. Shame on shell and shame I still have 10 months left to pay for internet that is weak and no need anymore. don’t go for shell read more

29 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer ALI: Location wakefield: Date 2023-06-02

Comments

Absolutely despicable penny pinching company with no morals or customer commitment. PLEASE AVOID AT ALL COSTS. They have the advertising money to bury these comments away from new custermers because if they knew they wouldnt look twice at this company. please dont be fooled by offers and discounts they are only there to reel you in . once you are in then they have you and will drain as much money as they can legally get from you. please please AVOID read more

21 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I foolishly moved to Shell for my…

I foolishly moved to Shell for my Broadband because they were the cheapest, big mistake. The last 2 days my download speed has been 0.5. Constantly buffering and saying Something went wrong!

It is Fast BB but we recently had fibre cables laid. I spoke to 2 customer service chaps who said they weren’t able to offer fibre yet. Querying my speed the maximum is 1.2 which according to Shell is sufficient for my needs as I am a low user!!! Websites take forever to load. As I am out of Contract, I am jumping ship and getting Fibre from another Company. read more