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Posts under ‘Shell Broadband’

Shell Energy Thugs & Bully Boys (Trustpilot Reviews)

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 6 days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 April 2020.

Thugs & bully boys

Thugs & bully boys, will not use them again ever. I signed up to first utility and a week later it was taken over by shell energy! they then wanted to up my monthly direct debit, I said no !!! I said my monthly DD was based on my previous usage and if I owed any money at the end of my contract with them I would pay them.
I have now switched to another energy supplier, and shell have been slow in producing my last couple of bills without an explanation and saying i owe them £76, I owe them about £76 and it said on my statement I have till 7th of April to pay, I have asked them for clarity and have received a reply. My main disgust with the company is the amount of e-mails and text messages, basically threatening if the account is not settled, and threatening ,please see extract ” Your account is now due to be passed to a debt collection company, this could incur extra charges and may end in a default being registered against your credit file” I at first thought it was an April fool prank, as I said the debt is only payable on 7th April, so they can wait! I could understand all of these tactics if it were a debt on £000s but £76, get a life shell energy.
Reply shows it all-I was only with 1st utility about a month”so how would you know what I had used in the previous year”So how could you have current accurate usage.
I have smart meters so once the final reading is made it can easily be worked out well before, instead of sending a bill for 3 months without full information.
E-mail sent in March, still not had the information from Shell energy :-
“No need for threatening emails in the current climate.
When I have worked out your bill, I will pay you, not before.
You can help by sending my gas meter reading at the start of my contract with First utility, and my end reading, in KWh not M³.
That way I can verify my gas account, I have already verified my electricity account, which is correct.”
Hope everyone takes this into account Thanks Peter read more

Customers disgusted with Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 March 2020.

Unbeleivably bad company

Unbeleivable company. UK sees worst crisis since ww2 with covd 19 and shell send bill demand when bill is two days late. Then customers services are as rude as possible. Will change provider. Disgusted. Every other company right now is relaxed about payment due to the crisis. Shell has 0 compassion.

Very Bad CustomerCare service- No value for customer

It’s very bad experience with shell Energy broadband service. Please don’t go for it. I’m sharing my experience,

Summary:
– I requested to disconnect my Shell broadband connection as I’m moving out house for work.
– Later, I cancelled move out plan as per my company instruction and informed broadband team to cancel my request (broadband cancellation request) before 3 days.
– Team didn’t read my mail and I was trying to reach customer care and failed due to long queue.
– Team disconnected my internet connection.
– Now, I’m facing lot of challenges from my company and spouse company as
we don’t have internet to connect from home for work.
– As per Shell broadband team, it will take 14 days to restore and it will be new connection and it will be new contract.
– I’m not happy the way, team is handling issue. Just sharing my experience as it may be useful for others. read more

Shell Energy Broadband completely useless

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

Trustpilot Review: Shell Energy have worst business practises

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 March 2020.

First utility/Shell energy have worst business practises

I don’t have an account with Shell Energy, I didn’t even have an account with first utility. But because I lived in a property that the previous tenant had a contract on and I called first utility to tell them that the person they are after is no longer in the property, Apparently that means I want the account? they opened an account in my name without my permission. When I moved into the property this relates to I was told it had no gas supplier so I opened an account with southern electric. I haven’t lived in this property in question since 2014/2015 and now Shell energy claim I still live in the property when though I’ve provided proof that I don’t and this is affecting my credit rating because you say I owe £3000+ and you won’t even reduce the amount to the time frame of when I was in the property! For me to get this sorted between you and southern electric! I’m so upset because this is ruining my chances of buying a house! read more

Shell Energy, an absolute disgrace of a company

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish

AVOID – ITS A TRAP – DON’T DISMISS A BAD REVIEW

Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company. read more

Bombardment of terrible customer reviews about Shell Energy on Trustpilot continues

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 36 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1 March 2020.

Terrible Customer Service

My problem is still unresolved takes an hour to get through , someone supposed to be looking into how my 5 yr contract was sold that was nearly 4 wks ago, nobody can give me a final settlement to allow me to leave , promised a call back last week and an e mail , neither have happened, I’m going to report to trading standards as they have me on a high tariff whilst waiting for them to respond which they never do. Terrible customer service.

Got an email off shell broadband saying… read more

Shell Energy broadband deals currently come with big Amazon.co.uk vouchers

An impressive bonus on an already affordable provider

In the world of broadband deals, the lesser-known brands tend to be the ones who come out of nowhere with the bargain offers and cheap prices. The latest to do so is Shell Energy.

The energy provider turned ISP has spent the last couple of years offering some pretty all-round affordable offers on a range of broadband deals – both fibre and ADSL – but currently, it’s looking its best.

Offering Amazon.co.uk vouchers, with values up to £75 across all of its internet plans, Shell is looking like one of the best plans currently available. Before you even take into account the vouchers, this is cheaper than BT, Sky, Virgin and a number of other providers. read more

Negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 February 2020.

BEEN VERY DIFFICULT TO SPEAK TO SOME…

BEEN VERY DIFFICULT TO SPEAK TO SOME ONE AT THE COMPANY
TRIED FOR 4 WEEKS EVERY DAY JUST TO GO ROUND IN A CIRCLE

TRIED A NEW APPROACH RANG AT 5PM AND YES GOT THROUGH TO A HUMAN CALLED RACHAEL RICHARDS
WELL WANT A BREATH OF FRESH AIR
1. POLITE LADY
2. LISTENED TO MY PROBLEM
3. SORTED IT ALL OUT
4. Thought i was going to have to go back to drinking after 5 months alchol free

But know back to good old customer service friendly chatty and helpfull plus resolved

cant thank her enough Gary
free read more

FLOOD OF DAMNING REVIEWS ABOUT “APPALLING” SHELL ENERGY BROADBAND

FLOOD OF DAMNING REVIEWS ABOUT “APPALLING” SHELL ENERGY BROADBAND 

Featured below are extracts from recent customer reviews about Shell Energy posted on broadband.co.uk. Note the reoccurring theme – the difficulty in communicating with the company. 

20 FEB 2020

Stay AWAY from this broadband they are a bunch of scums, I had to cancel my broad band because my home was renewed,the engineer was there with my neighbour, t7ried to contact them the day before stating that my landlord didn’t allow me to have it they said I would have to pay costs over this, the broad band was not installed, it did not go live and the engineer was there called them on the 19/02/202 which they put me o hold for over 50 mins, to cancel again because there was no open breach cable, they scums twists the things around saying that there would be a cost for £65 for missing the appointment the scums first told me they needed 48 hours before the engineer updated the report, then after they kept on saying I miss the appointment and I should be glad there would not be any extra costs, requested to speak to manager she did not put m through to him instead put me on hold for another 40 mins. They still send an email to make another appointment with the engineer , i told them I would be making a complain to OMBUDSMAN they say I could do it on they website tried to go in comes to appoint that it doesn’t let you further. YOUR BLOOD Sucker just want your own commission to pay of your salary, an email will be send to every were I can to put your **** company down. read more

FLOOD OF DAMNING REVIEWS ABOUT SHELL ENERGY ON FIRST UTILITY REVIEWS 

FLOOD OF DAMNING REVIEWS ABOUT SHELL ENERGY ON FIRST UTILITY REVIEWS 

Featured below are extracts from customer reviews about Shell Energy posted recently on First Utility Reviews. Note the reoccurring theme – the difficulty in communicating with the company. 

Anonymous    

Customer service is terrible been trying 2 phone 4 ages.and kept on hold usually for 30 to 40 minutes. And end up having to hang up. glad my contact is nearing end .coz I will b leaving them.

Anonymous    

shocking service I am currently Shell Energy customer (won’t be long before I switch) I have find out that our gas bill is 3 times higher than what it should be, queried this in July last year and still waiting to resolve this issue.

Just spent an hour and 40 mins with them on the phone, they took 50 mins just to answer phone??? Shocking service read more

Zero stars for Shell Energy on Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 21 February 2020.

I would give this company zero stars if i could.

I would give this company zero stars if i could. This company has hiked up my payments. They were great when they were First Utility. Even their cheapest offering is useless. My marketing preferences are by email but they keep trying to phone & message me. I complained to them by email & they agreed that they should contact me by email only, yet they carried on contacting me by phone even though i told them that i’m profoundly deaf. They passed all my details on to SMS even though i asked them not to. SMS have been hounding me stating that ”Shell Energy are upgrading to the next generation of meters & have arranged SMS to complete your installation”. How on earth can Shell Energy arrange for a meter to be fitted without consulting me? I have blocked all their calls. Shell are using bully boy tactics. I’m now moving to Octopus. Shell could not come anywhere near the prices that Octopus have offered me. Shell & SMS should hang their heads in shame for using bully boy tactics. My data is being shared even though i asked it not to be. They are also STILL trying to contact me by phone calls & text messages even though my marketing preferences are email. read more

Shell Energy Shamed By Flood of Bad Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 February 2020.

If you’re looking for an energy company…

If you’re looking for an energy company with good service and competitive prices don’t go to Shell hi prices and terrible customer services read more

More pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 February 2020.

Truely awful, avoid at all cost

Truely awful. Takes very long to answer phones every time, no matter what day of week. I bought a house and received estimated bills. When I tried to update the reading, it keeps saying on the system it’s invalid. But they wouldn’t listen that I haven’t moved in yet. And of course I keep getting estimated bills which are way higher than they should be. read more

Deluge of pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in negative reviews including the difficulty in communicating with the company and suspicion that many of the positive reviews are fake.

Posted 10 Feb 2020.

Awful company

Awful company, thank god i wasn’t a signed up member!
Moved into a property supplied by Shell Energy, switched straight away, took meter reading and supplied to them on the 1st day.
Then they start sending text messages to say to call a number to pay, search of the number online shows it as a scamming number rated as ‘Dangerous’ on ‘Who Called Me’.
When you call the number they want all your personal details and bank details without even confirming anything to prove who they are and they know who is calling them, they ended up hanging up on me when I asked them to confirm some of my details even just my door number.
Go to the website, its just as bad trying to get some contact details, eventually had to fill out a form as even the online chat isn’t a chat, its automated.
Eventually get an email from them confirming the details, and I pay and send them confirmation via email, then I continue to get threatening messages about outstanding payment and debt collectors.
Awful company, I’m guessing staff members have increased their ratings on here, have a look at their ratings on some other sites. read more

SHELL ENERGY SWAMPED BY A TIDE OF COMPLAINTS

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 07 Feb 2020.

I too was a customer of First Utility(continued)…

I too was a customer of First Utility and was very satisfied with them. I was not told that Shell were taking over but things continued in the same satisfactory fashion. Now with the tariff expiring I find that they are impossible to communicate with in any shape or form. My only hope is that they see this complaint and finally answer my email. read more

Shell energy…… OMG where do I start??

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 4 Feb 2020.

Avoid .. awful

I have tried three times to talk to someone about my account today, and the only loop I end up in is your telephone loop. I have asked to be passed to a supervisor/manager, and both Kyle and Shahid on separate calls put me back into your telephone loop, which is never answered. I have emailed customer services and not yet been contacted back. Their chat line is automated, or seems to be, and I am completely unable to chat to anyone who can help me. Their service levels are appalling. read more

Daily deluge of negative postings on Trustpilot about Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 1 Feb 2020.

Their mistakes ruin your credit rating.

Let’s start with the easy bits, if you need to speak to someone, take a seat with a nice drink because your in for a 30 minute wait. I have had to call this company a few times recently and each time has been the same wait. But this company can top that. So on the 24th january my bill was due, however being a empty property new tenants took over on the 23rd january. So I called shell on the 24th informed them of these changes and they informed me they would raise a final bill and to pay that. Fast forward to today the 1st January, I recieved a debt collector letter in regards to the bill due 24th january for the grand total of £32.13. I also recieved a letter from shell which was my final bill showing the previous amount minus a credit. So in short and this was confirmed by their own customer service that on the 25th january they sent my account to a debt collector a day after I had called them for a final bill. Literally a joke of a company, had this actually been my real name on the account this would have impacted my credit rating. Completely incompetent company. Stay clear you have been warned. read more

ISP Shell Energy UK in Home Broadband Sale with Gift Cards

Saturday, February 1st, 2020

Energy provider and UK ISP Shell Energy has kicked off February 2020 by discounting their range of home broadband and phone packages for new subscribers, which appear to drop the prices lower than last year’s Black Friday event. On top of that they’ve added some Amazon shopping vouchers.

As usual subscribers can expect to receive unlimited usage, a free wireless router, phone line rental (standard call charges), free connection and an 18 month minimum contract term. On top of that they also pledge NOT to hike your broadband prices up at the end of your initial minimum contract period. read more

Customers continue to shower Shell Energy with stinging Trustpilot reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 29 Jan 2020.

Terrible customer service stay away from this company

Currently been on hold for nearly an hour !!! Tied into a 5 yr contract with extortionate prices, they want £100 from me to leave !!! Worst company I have dealt with in a long time. read more

Customer comments about Shell Energy: Scum, Parasites and Fraudsters

The featured extracts are from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 28 Jan 2020.

Can’t get an email response

Can’t get an email response. The automated chat was useless. Calling a waste of time as still could not speak to an agent. Was then directed to live chat only to find I was number 25 in the queue. What waste of an hour. read more

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