Posts under ‘Shell AGM’

“Anyone reading this and thinking of joining Shell please DON’T.”: “You get the picture – clueless, unhelpful and every now and again blaming the customer for their incompetence and disinterest.”

6 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Poor service provider

Hi, my shell service activited on April 11 mid nights. Before buying the shell broadband service the executive promise me I will get 11 mbs down load speed but I am never got above 1.2 mbs speed . After I raised complaint over email I never get any response from shell. Very poor and pathetic service provider.now I am stuck with this provider bcoz I took 18 month contract .so I am wasting my Monday with this service provider.this company very good to deduct money form your account but they not bother about customer. read more

SHELL ENERGY ‘ROTTEN, RUBBISH BROADBAND!’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Martin: Location Peterborough: Date 2022-05-13

Comments

I have been with SHELL Energy Broadband now for three terrible months. I had no choice because they took over my Post Office B/b account and I could not leave. I have nearly a year left on this rotten system.
For some reason, it is far, far worse than it ever was. The Post Office was not good but this is a absolutely abysmal. Even short downloaded programs off YouTube continually stop with that “Loading” message.
Music videos just stop midway and take over 5 minutes to load in many cases. I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long. It took nearly 4 minutes to load and then kept stopping! Trying to contact Shell on the phone is totally pointless and Emails get no response. THIS IS ROTTEN, RUBBISH BROADBAND! Do yourself a big, big favour and go elsewhere for yours! Stay away from SHELL, whatever you do! read more