Hurrah…..we have our county court date papers in the post this morning. Finally they are going to have to address the issue…. I shall keep you all posted. Please scroll back on here to see the debacle which is Shell Energy. Don’t do it folks… Don’t do it….find another provider.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 6 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 30 November 2020.

Can never get through

Can never get through. Poor service.

Have shell told an 81 year old lies.

My 81 year old mum was in credit by hundreds of pounds and didn’t know. So she planned to swap energy companies. She rang to tell shell energy and was told that if she swapped companies before the new year she was likely to lose her government £140 winter fuel allowance. I have spoken to another energy company and this simply isn’t true. I have made a complaint to shell directly too. read more

Utterly useless in every conceivable way. Broadband was installed badly and never worked (including the phone). Impossible to get them to repair it during lockdown, despite repeated requests, and customer service was spectacularly unhelpful. Eventually, I had no alternative but to cancel. I had paid about £250 for a year’s service I never received and was offered £30 in compensation. A disgrace. Avoid at all costs! Be warned.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell, Ørsted Ink Power Offtake Agreements for 60% of Dogger Bank A & B

Dogger Bank Wind Farm developers, SSE Renewables and Equinor, have signed four agreements for power offtake for the entire output of the first two phases of the world’s largest offshore wind farm, Dogger Bank A and B.

Ørsted and Shell Energy Europe have inked 15-year Power Purchase Agreements (PPAs) for 40 per cent and 20 per cent of the wind farm, respectively.

The developers themselves have snagged the remaining capacity through Danske Commodities (20 per cent on behalf of Equinor) and SSE Energy Supply (20 per cent on behalf of SSE Renewables). read more

“Appalling customer service. They’ll keep you on hold forever and then ditch the call.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

“Worst company ever, can’t get through on the phone just gets cut off after an hour wait, still waiting for a call back from a manager this Monday what a complete joke…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell Energy Discount Superfast and Ultrafast Broadband Plans

Saturday, November 14th, 2020

UK ISP and energy provider Shell Energy has just joined the early Black Friday club by discounting prices across their range of “superfast” (FTTC) and “ultrafast” (G.fast) based broadband and phone packages. The latest promotion is set to run for new customers until 7th December 2020.

As usual Shell’s Openreach based broadband packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

“Terrible. Avoid. Terrible customer service (when you can actually get through), online doesn’t ever work, account issues constantly. Terrible”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell rebrands Hudson Energy as it continues to expand its offer to businesses

Molly Lempriere: Deputy Editor, Current±: 10 Nov 2020

Hudson Energy is to rebrand as Shell Energy, a year after the utility arm of the international O&G major acquired it.

The move comes as Shell Energy looks to expand its offer to businesses across Britain it said, including its 100% renewable electricity offering.

Hudson Energy’s existing customer contracts – around 200,000 as of 2019 – will not be changed, and their supply will not be interrupted. But they will be able to access natural gas, green gas and other bespoke cleaner energy solutions, Shell Energy said. read more

“Awful company. They constantly and relentlesly harassed my elderly, vulnerable mother to force her to have a smart meter fitted (which she didn’t want or need). Bullying, abusive, tactics were used (constant phone calls/emails/untruths, rude calls) , I was starting legal action before they finally stopped. SHAME ON YOU SHELL ENERGY!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 03 November 2020.

Terrible

Terrible – please don’t switch to these guys. It has been a nightmare and they charge everyone a £15 cease charge to leave even once your contract has ended. My internet is so poor in my living room even with a repeater that I cannot FaceTime. read more

Shell Broadband customers are most stressed of UK ISPs – research

Friday 30 October 2020 | 11:44 CET | News

New research from comparison site Broadband Genie shows that customers of Shell Broadband are the most stressed of any UK ISP.

The research is based on an analysis of tweets from start-2020 to 25 September which mention major UK broadband and TV providers. BroadandGenie used the TensiStrength tool to analyse language and estimate content stress levels. More than one third (36.7%) of tweets about Shell Broadband were classed as ‘stressed’. This was followed by Post Office (35.3%), Plusnet (32.9%) and Sky (31.1%). Fibre broadband provider Hyperoptic had the lowest level of stressed tweets at 13.4 percent; ahead of NOW Broadband (14.2%) and EE (17%). read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted 29 Oct 2020.

Still awaiting call back been on hold…

Still awaiting call back been on hold 27 mins so far terrible customer service read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted 24 Oct 2020.

Impossible to find customer services

Impossible to find customer services – possibly most useless chat bot in world ..ask it about changing your DD amount. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 Oct 2020.

Shell Energy are an absolute disgrace

Shell Energy are an absolute disgrace. They just respond with robotic responses for a complaint and never the same person. Took a month for a reply and after two months still getting robotic responses to my complaint. Why cant they ring me or provide a contact number to actually speak to someone. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Oct 2020.

Impossible to Get Hold Of

Completely dysfunctional customer phone system, it doesn’t matter whether you dial in yourself and carefully follow the menus and enter all your details perfectly, you’ll end up in the wrong place and be transferred multiple times before giving up after 30 wasted minutes. One Customer Services Rep I spoke to sounded utterly defeated saying it’s been a difficult place to work the last few months. I’m attempting to cancel my switch to Shell Energy because of this, currently queue number 100 in the online chat, wish me luck… read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 Oct 2020.

2 Wasted hours

I phoned Shell Energy to discuss my tariff. I spent 2hrs being put on hold being transferred and cut off. I can’t imagine a worse service. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.

I think your services are absolutely…

I think your services are absolutely terrible!!!!

AVOID AT ALL COSTS!!! Absolute joke of a company. How do they get away with this ignorance?

After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 5 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 Sept 2020.

Trustpilot Review: Shell Energy has no customer service – avoid read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 Sept 2020.

Awful awful awful

Awful service. Can’t get hold of anyone. Have referred us to debt collectors twice for a bill that was from the previous tenants of the property, and have even contacted my parents who live elsewhere and have nothing to do with this? read more