Posts under ‘Royal Dutch Shell Plc’

Content sourced from a Trustpilot customer review of Shell Energy first published 30 July 2021

I have never had such an inconsistent…

I have never had such an inconsistent broadband service.

Devices constantly disconnect and its been a nightmare.

I feel like my consumer rights are not being met…

I have asked to cancel and been asked to pay off the year left on my contract!

Absolutely awful customer service and not what I’m paying for.

Would never recommend and am really disappointed all around… Never had any problems like this with any other provider read more

STAY AWAY

Don’t sign up with this lot.

For over a year and a half I have had issues with them. Now again today it has been the 5th time an engineer did not show up to replace my IHD.

It is 1 thing after another, never can get things organised and sorted properly.

Insanely bad customer service and if I may add, daily standing charges are through the roof.

Choose another supplier if you can!!!!

Content sourced from a Trustpilot customer review of Shell Energy published today, 30 July 2021

PLEASE DO NOT SIGN UP TO SHELL IF YOU…

PLEASE DO NOT SIGN UP TO SHELL IF YOU CARE ABOUT YOUR MENTAL HEALTH, BLOOD PRESSURE & CREDIT RATING.

I actually cried dealing with customer service today.

From the start of the contract, dealing with shell has been horrific.

Today, nearly 3 hours of fascinating calls, being cut off & calling back (1st call lasted 57mins) spoke to FOUR DIFFERENT AGENTS TRANSFERRING ME BACK AND FORTH IN ONE CALL. read more

Content sourced from a Trustpilot customer review of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

Terrible customer service

I was with first utility for many years who were excellent until taken over by Shell, who are best described as abysmal

I moved in March contacting Shell many times by phone and e mail since February to arrange trasfer. I couldn’t transfer gas as none in village and shell couldn’t offer Internet transfer.

My power was not transferred despite many phone calls and e mails.
Despite this, in June was told shell would take over only to find out it was the wrong address.

E mailed again many times via 2 e-mail addresses only to be ignored.
Contact made via Facebook which was acknowledged but still waiting for reply. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

I transferred my gas and electricity…

I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.

My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.

When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful. read more

Good riddance to Shell Energy Broadband

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Shell energy broadband is the worst

Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.

Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Transfer from Post Office Broadband to…

Transfer from Post Office Broadband to Shell Energy FOLLOWING acquisition of PO by SE. The presentation of the compulsory transfer documentation is very misleading. SE present the most expensive option at 30 pounds per month as the only option initially, it is only at the end of the notification document that the same level of service is presented at 12 pounds per month lower fee. THIS APPEARS INTENTIONAL DESIGNED TO MISLEAD AND HOODWINK AS MANY PEOPLE AS POSSIBLE TO OVERPAY FOR A LIKE FOR LIKE SERVICE. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Avoid, avoid, avoid!

This review is for Home Broadband from Shell Energy. All I can say is don’t. Don’t use them, don’t believe their false advertising, and don’t expect any help from their customer services team.

Their website clearly and unequivocally says that their router is provided “at no additional cost”. That’s a lie, if you dare to leave them, even after you’ve completed your minimum term, they will charge you £35 for the router if you are unable to send it back to them almost immediately. read more

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

“…needless to say I have paid the exit fee and returned to my previous supplier…”

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published two days ago. Published here 30 July 2021

They NEVER ring you back.

Totally incompetent

Totally incompetent. Advisers are mostly very pleasant, but reading from a sheet with no backup. Had a problem with line and broadband in April, line sorted but broadband still drops out.

Complaints opened and closed by them when you phone to chase.

They NEVER ring you back.

Threatened to leave since June, now I have done it they are threatening to charge me £281 for breaking my “new?” Contract. I am supposed to have agreed to a new contract in April! Who would agree to a new contract when you have a persistent fault? I have changed all my equipment, apart from the route, they refused to change this, suggesting I buy one, whilst stating “routers do not degrade with age”!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published 30 July 2021

The ombudsman would have a field day

I have been waiting for Shell to call me back like they promised all of Monday, Tuesday and Wednesday this week.

Tomorrow is the final day I can wait by my phone before Shell leave me with no choice but to escalate this further.

This has been going on since May, and I have emailed their trust pilot email account (which they tell you to email) several times and still not received a reply. T

his company is quite frankly appalling, does their CEO realise this I wonder? read more

Information sourced from Trustpilot Reviews of Shell Energy published 30 July 2021

Leave Shell now

Leave Shell now
If you’ve joined recently get out
STOlLEN money from my account
£35.89
Paid 3rd July not credited
Sent evidence bank transaction
No move movement
Pass on information to many people as possible
Don’t use app
The app is designed to Steal by shell.
Found money after calling me a liar
Still takes 5 days
Customer service poor.
Leave now don’t use app
Built to steal.
If you don’t check your in trouble
Good knows how much they have stolen from customer.
I check that’s why I noticed
So to all start checking now
Pass message on
Leave Shell read more

Information sourced from Trustpilot Reviews 30 July 2021

Awful customer service

Awful customer service. My smart meter stopped working. I reported it. They were not interested. I made a comment. They were not interested. I had to take it to the ombudsman. My case worker has stopped taking my calls and I have not heard anything from them for over 3 weeks.

Information sourced from Trustpilot Reviews 30 July 2021

Found the worst business in the UK

Here what this group have done so far to me

Told lies about
Payments
Emails
Complaints
Anything else
Keep demanding phone calls
never address issues I raised to them
Seem like someone who’s always high on the weed no sense out of anyone from this company
Trying to steal money from me
Instead of say sorry like a real man or woman pretend it never happened or claim it was my fault
Can’t understand English at all average 16 boy or girl could skin this company staff at language competition since can’t process basic English information or words read more

EXTRACT: JUST TO ADD I HAVE NEVER EVER EVER WROTE EITHER A GOOD NOR BAD REVIEW EVER, BUT I JUST FEEL IF THIS HELPS ANOTHER POTENTIAL CUSTOMER TO NOT USE SHELL I’VE SAVED SOMEONE POSSIBLY OF THE HORRIBLE EXPERIENCE I HAVE HAD. THANK YOU

Sourced from Trustpilot: 30 July 2021

PLEASE DO NOT USE SHELL OR THEY WILL RUIN YOUR CREDIT HISTORY

I am a respectable 58 year old woman, running a corporate business. I changed to Shell 11 months ago after being with my previous supplier with whom I was with for a very long time, however their charges were becoming very high and like other customers on here I felt, Shell, enormous company, should be fine. I went into everything and they appeared to offer the best tariffs etc etc. I set the account up by direct debit as always and was quite happy running with it until POW!!! They almost doubled my bills overnight, without warning an took money out of my account. read more

Trustpilot review verdict on Shell Energy: SCAM ARTISTS

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Still taking payments from my elderly mother, 3 months after internet service cancelled!!, terrible to deal with!!”: “I have never experienced a company so completely inept and absolutely clueless without a care for actually giving out factually correct information.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 27 July 2021. read more

Shell’s trash broadband

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Declared speeds have nothing to do with what we have been getting”: “…out of over 30 years of using broadband services you are by far the worst company I have ever used…”: “Trash service trash company.. worst broadband in… history..”: “download speeds in different parts of the house running at 4 b/s and upload speeds are truly shocking”: “This is complete trash and unusable.” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I’m a new customer, however the broadband /internet box already stopped working!”: “I get continuous buffering and sometimes I lose Internet connection…”: Expect hidden charges and sneaky fees when your contract ends.”: “DO NOT LET THEM DO TO YOU WHAT THEY ARE DOING TO ME AVOID SHELL ENERGY AT ALL COSTS” 

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 24 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “absolutely abysmal speeds, even on a wired connection with only 1 device connected, i get between 0.5 to 1.5mps… has made working from home almost impossible and getting in touch with support has been a nightmare”: Misled into taking Shell internet, when with Plusnet no problem went with Shell all as gone downhill, just about the worst company i have ever been with…”: Upload speeds are truly terrible” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I was told when I moved to Shell broadband it would be as good as what I had with my last provider, very disappointed it’s terrible”: “very poor connection keeps disconnecting everyone in the house wish I’d never have changed”: “A shambles is the politest way to put it.”: “A bunch of crooks. At least Dick Turpin wore a mask.”: “Staff we had the pleasure of speaking to were incredibly rude and disinterested…” read more