Posts under ‘Royal Dutch Shell Plc’

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 October 2021

Absolutely terrible experiences with…

Absolutely terrible experiences with this company! Unstable internet connection, very poor support and after 3 days of waiting for their engineer (the whole afternoon off work cause of this scheduled appointment) and he didn´t arrive. Avoid!

Shell Broadband

Unprofessionally dreadful behaviour by the management of this company’s telecom division caused me to cancel a contract with it going back several years. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 October 2021

Cowboys

Cowboys. After 2 years of issues with Shell Energy, Abdullah (head of Executive Complaints) decided there would be no support offered to fix the tariff issued they’ve caused, despite acknowledging the fact that there caused them. His direct report, Aziz exact words were ‘Sorry, its just we’re going through a crisis at the minute so we cant do anything for you… read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

10 Oct 2021

Shell broadband are the worst ever

Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too. Avoid this at all costs read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

10 Oct 2021

Absolute hell to get in touch with

Absolute hell to get in touch with. Virtual Assistant is a waste of time and energy. I am already sorry I transfered to them. When I finally got through the lady was very pleasant and helpful.

Not trueful

I have just changed to Shell through one of their agents who came to my house to discuss terms and conditions. The agent was very polite and pleasant and felt he was treating me fairly. He offered me £50 credit on my bill as a referral from my son, who has also just joined Shell, and £50 to my son. He also said my first payment would be one month after joining Shell. Both offers are untrue. When calling Shell they informed me no such offer should be made. I have made a complaint of mis-selling and awaiting the result. I thought this practice had disappeared, but it appears I’m wrong. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

Shell broadband are the worst ever

Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too . Avoid this at all costs read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

SHELL ENERGY HERE TO RIP YOU OFF DAILY!!!!

Please don’t get ripped off by this company they really dont give a care about any of their customers and prefer to send you to the ombudsman.

They think they can do what they want as other companies are nkw going bust.

Please stay away from Shell Energy they are terrible!!!

WORST COMPANY EVER!!!

WORST COMPANY EVER!!!
The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

4 Oct 2021

WATCH OUT!!!!!

WATCH OUT!!!!!
I have amassed £454 in my account. I phoned Shell to try and get it returned to my account but they won’t. I waited 10 day and received nothing. They said wait another 10. Something going on. Be very careful. I have had to cancel my standing order for 3 month to get the money back !!!!!

Terminating is pretty much impossible

25/9 I phoned and ask to terminate my broadband.
I was told that was fine and that could I just find out what Vodafone would be doing, nothing more specific. I was not told that my cancellation was not being actioned. They also had the wrong account activation date – I have an email confirmation of 4/5/20. They had a later date so we had to confirm that I was not in fact leaving early. This was agreed. 30/9 I phoned back to confirm what Vodafone was doing and I was told nothing had been actioned on Shells part and that they needed to know specifically if Vodafone was installing a new telephone number – this was a different question and a much less friendly operative. 4/5 today I am yet again trying to get through to Shell unsuccessfully to advise that Vodafone are not installing a new line. I have so far been cut off after 10 minutes holding. I am now yet again waiting even longer after 15 minutes I am now going to call back and try pressing another option, still no reply. I’ll try again later but this is totally unacceptable. read more

DOW JONES NEWSWIRES

Shell Signs Deals to Develop Solar PV Projects in the UK

By Jaime Llinares Taboada: Published: Oct. 4, 2021 at 5:44 a.m. ET

Royal Dutch Shell PLC said Monday that it has signed deals with Island Green Power and Clearstone Energy to develop solar photovoltaic projects in the U.K.

Both deals would be subject to a future final investment decision, Shell said.

Write to Jaime Llinares Taboada at jaime.llinares@wsj.com; @JaimeLlinaresT

FULL ARTICLE

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

1 October 2021

I feel very ripped off since shell took…

I feel very ripped off since shell took over first utility,  Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.

Broadband not adequate

Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

All these 5-star reviews for Shell Broadband are fake

27 Sept 2021

All these 5 star reviews are fake

I was confused to see that trust pilot has more positive than negative reviews for Shell Broadband (as every other review website has overwhelmingly negative reviews). Upon closer inspection it is very obvious that all the five star reviews are fake, due to their generality and lack of relevance to Broadband. read more

Reuters

Shell’s UK power retailer to grow by 25% after rival’s default

Sept 27, 2021

LONDON — Royal Dutch Shell’s British power retail business will grow by over a quarter after it took on 255,000 customers from a rival supplier that defaulted following the recent surge in natural gas prices.

Shell Energy will take on the customers from Green Supplier Limited, the British regulator OFGEM and Shell Energy said in separate statements.

Shell Energy, which currently has around 900,000 customers across Britain, said Green’s customers will move to Shell Energy with their credit balances protected and supply uninterrupted. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

For the love of God, do not take your electricity from this company.

25 Sept 2021

STAY AWAY…. AGAIN

2 months since my previous review. Since then my complaint has not been resolved. Engineers not turning up or going to a wrong address.
Every time a 30 pound compensation which is in no comparison to having to take half days off from work every time. Shell Energy is by far the worst company I have ever had to deal with. For the love of God, do not take your electricity from this company. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Sept 2021

Avoid Shell Broadband like the plaque

Avoid Shell Broadband, losts of hidden costs once you leave after your contracts ended!! I found shell’s broadband offer last year at the “money saving expert” webside, he is usually very good to explain your benefits and your costs -unfortunately no mention what’s happen, once your contract finished and you try to leave!

As soon as my new company cancelt my continuing with shell, I got an email that I have to pay £12.– ceasing fee -even my contract ended on the 31.Aug.2021 and the transfer date was the 6.9.2021! I called customer service, they explained: if I’m in contract I have to pay an in-contract ceasing-fee, and now I have to pay an out-of-contract ceasing-fee -unbelievable, never experienced something like this before! To top it all up and add more stress to it, they want the old router back -off course all at my own costs -if I’m not able to do so, they charge me £35.– for it! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22Sept 2021

Energy Company from Hell

Shell Energy are the worst energy company I have ever dealt with. I had a tenanted property where the previous tenant had signed up to one of their pay as you go electricity card. It was winter and their very expensive tariff cost me a fortune when i kept topping it up. they blocked my transfer to another company and I had to involve the Energy Ombudsman. I have now sold the property but even now my solicitors can’t get a final bill from them to pay. Avoid at all cost. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

18 Sept 2021

absolutely fed-up

I’m absolutely fed-up dealing with this company. My student daughter lived for one year in a bed sit supplied by Shell energy. I’m authorised to discuss her account.

There have been errors by Shell with starting and ending the account. We asked for a final bill at move out and twice since, no final bill received but did receive a letter from debt recovery company.
I do need to see the final bill given earlier stated errors, it’s not a large amount of money and she is able and willing to settle on receipt of the final bill. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Customer service is absolute rubbish

Was completely happy with this company have been with them several years on a FIXED tariff since joining them up until this month have been in constant credit with them as with prior companies then they cocked up and some reason cancelled my DD was not worried as was in lot of credit after restoring DD by me All sorted so I thought but 4 months latter my account went slightly in debit by less than £20 now they have doubled my DD without contacting me I immediately rang them up and eventually got through on a very bad connection where they are not clear as to what they were saying Allso there was a very bad and loud echo on phone line as I have some hearing problems I found this prevented any clear communication I am now having to look for another supplier read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021: SHELL BROADBAND

Don’t bother getting Shell energy broadband

Shell energy broadband appear to be very disorganized, so be prepared for unexpected charges and constant email follow ups:

1. They failed to correctly setup my direct debit three times, so I just gave up and paid with digitally each month.
2. They calculated my final bill (that was in credit) using the discount code used for the contract. This effectively gave me a 10% reduction in my refund.
3. They charged me for the router that was returned. I have provided the shipping details plus evidence that they signed and received it, but I’m still waiting for this charge to be cancelled. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021

Shocking experience with Shell

Shocking experience with Shell. Technical issues with the quality of the calls made. Agents not replying. Agents terminating the call and not calling back. No access to supervisory staff. Extremely poor customer service interface. No coordination between payments section and customer service. On multiple levels the company failed. The only sense of professionalism conveyed was Ermin who took ownership of the problem and was able to find a suitable solution. I would have provided more extensive feedback but the only recourse provided is this forum. Otherwise an extremely negative experience. read more