Posts under ‘Royal Dutch Shell Plc’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

REUTERS

Shell to ‘evaluate’ 25 bln pound British investments after windfall tax

LONDON, Nov 21 (Reuters) – Shell (SHEL.L) said on Monday it will evaluate plans to spend up to 25 billion pounds in Britain over the next decade following the government’s decision to increase a windfall tax on oil and gas producers.

“We’re going to have to evaluate each project on a case by case basis,” said Shell’s UK country chair David Bunch told the Confederation of British Industry’s annual conference in Birmingham. “When you tax more you’re going to have less disposable income in your pocket, less to invest.” read more

The Telegraph

Shell reconsiders £25bn investment in UK energy over windfall tax raid

Levies will force oil giant to ‘rerun the economics’ on future projects, says UK chairman

By Matt Oliver and Szu Ping Chan: 21 November 2022 • 7:03pm

Shell is reviewing plans to invest £25bn in Britain’s energy system after Jeremy Hunt raided the industry for £55bn in windfall taxes.

David Bunch, Shell’s UK chairman, said the expanded levy announced in the Chancellor’s Autumn Statement is forcing the company to re-examine a slew of projects in the pipeline, from North Sea investments to renewable energy schemes. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14

Comments

My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!

Reviewer Michael: Location Southampton: Date 2022-11-13 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer D Gough: Location Hereford: Date 2022-11-12

Comments

Service drops out all the time. No customer service, almost impossible to make contact…then no help. it was fine with Post Office.

Reviewer V Galyer: Location GRIMSBY: Date 2022-11-12

Comments

My broadband account with the P.O was changed over Shell energy, the contract expired end of July 2022. I could not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months later I am still receiving threatening e-mails demanding £35.00 for the router. I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman. read more

19 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service and broadband doesn’t work!

Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.

Huge mistake switching broadband to Shell

It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes. read more

I hope this serves as a warning for anyone thinking if using Shell Broadband services

1 1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Don’t use their broadband service

Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!

Date of experience: 10 November 2022

Absolutely horrendous service

Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left. read more

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22 read more

Bloomberg

Shell Seeks Acquisitions to Bolster Australia Power Presence

James Fernyhough: Thu, November 3, 2022 at 1:21 AM

(Bloomberg) — Shell Plc is targeting acquisitions in Australia in its bid to become an integrated energy provider.

The London-based oil major is looking for a “step change” in its Australian presence from electricity generation to retail, including building up “significant battery positions,” Greg Joiner, chief executive officer of Shell Energy Australia, said in an interview.

Shell, which last week reported its second-highest earnings on record, is one of Australia’s biggest liquefied natural gas exporters, but is seeking to diversify away from fossil fuels and become the world’s biggest power company. The company has already made a string of acquisitions in Australia in recent years, including generation company ERM Power Ltd., retailer Powershop, and a stake in windfarm developer WestWind Energy Development Pty. read more

Sunday Telegraph

Europe gas shortages to last several winters, Shell boss warns

Ben van Beurden says energy rationing will be needed for a number of years

By Rachel Millard: 29 August 2022 • 12:54 pm

Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.

Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs. read more

REUTERS

Europe’s gas crisis could last several winters, Shell CEO says

STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.

MailOnline

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April

• Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market

• The five energy and power companies make up £23million of the total

• Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses 

• Nadhim Zahawi warned that earners on £45k may need help with energy bills

By FRANCESCA WASHTELL DEPUTY CITY EDITOR FOR THE MAIL ON SUNDAY PUBLISHED: 22:27, 27 August 2022 | UPDATED: 00:46, 28 August 2022

The bosses of Britain’s biggest energy and utility companies pocketed an eye-watering £30million in pay between them last year as hard-pressed families nationwide face an unprecedented cost-of-living crisis.

The bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market. read more

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year

By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year. read more

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

REUTERS

UK’s Ofgem says Shell to refund overcharged customers

Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.

The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches. read more

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.

In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. read more

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09

Comments

Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS. read more

21 August 2022

The content below is sourced from a current verifiable customer review of Shell Energy published on Trustpilot.

Broadband – Cheap, but very very nasty! Cut my service off in error and will not communicate or advise any updates on restoration, a number of emails to customer service and members of the Executive team (Ed Kamm, Alexander Constatine, Tony Keeling, Andy Davies) have been ignored!

now 7 days and counting without a Broadband service and no idea when it will be restored… Take my advice – DO NOT USE read more

18 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Abysmal service

Abysmal service. Cannot get through to speak to someone who can actually assist. Biggest regret switching to Shell broadband. They do not care about the customer at all! Broadband was supposed to go live 08 August. Eventually sorted 12th August. Received a bill for more than what was quoted even though I had no service initially. Not a happy customer. Can somebody at Shell broadband please actually help?? read more