Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…
Posted 24 March 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jack: Location York: Date 2023-03-02
Comments
Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Ryan: Location Doncaster: Date 2023-02-27
Comments
They offer you 6 months free broadband as an existing energy customer, but it isnt free, they bill you for the first month at least out of your bank account, how on earth is that free? avoid these scammers
Reviewer ClareH: Location Lynton: Date 2023-02-27
Comments
Absolutely appalling service.They took over my Post Office account, without my knowledge, and stopped taking any money – then they land me with a HUGE bill. Sorted that in November and I set up a Direct Debit with them expecting them to take monthly…NOPE I contacted them after 3 months to ask why they had not taken it to find they now expected me to pay another HUGE bill, in my reckoning it should have been less than £60, 3 months at £18.99 but they tell me I owed over £370!!! So I ask for an explanation…nope they took it out of my account the same day...I am still waiting for an explanation and will be looking for an alternative provider….steer clearread more
Shell have been reported to OFGEM and The Serious Fraud Office. The Maximum they can charge customers in my area for electric is 36p last october the put my bill upto in excess of 39p and in january to 41p + According to Citizens advice this is illegal. Check you bills and if they are overcharging you report to Citizens Advice and seriuous fraud office. The more who do the more chance there is of them bveing prosecuted and you getting compensationread more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Allyson: Location Devon: Date 2023-02-24
Comments
As with the majority of reviews, this company is simply the worst I have ever come across. Two weeks after signing up, my internet failed. After hours of being on the line and being passed from one person to another. Anyhow, after the most inept service I cancelled my direct debit and went to BT. AVOID THIS COMPANY AT ALL COST.
Reviewer neal: Location Wolverhampton: Date 2023-02-24read more
Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work
Absolutely the worst internet i have EVER had!!! I can’t wait to switch back to sky. It never ever works and if it does it’s still not the best. Ridiculous and absolute waste of money. Never again!!!read more
Just when I thought I’d met all the cowboy’s in the utility game another one rears it’s head. After leaving Shell in January this year I’m glad to say they will never see a penny of my cash ever again in any way shape or form. They screwed up my broadband and now they’ve screwed me on electric and gas. Probably the worst energy and broadband cowboy’s out there.read more
Awful awful customer service and product. Worst company I’ve ever dealt with in my life. Totally incompetent. AVOID like the plague.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
1st March 2023
Reviewer Colin edwards: Location Ainsdale: Date 2023-02-03
Comments
We had Shell broadband fitted on the 13 January 2023 it hasn’t worked since the day it went in. If we are lucky we might get 20 minutes a day before it drops out we gave had to telephone calls who could not fix it an engineer called out it worked for 4 hours then dropped out we called another engineer who was booked for the second time to call on the Wednesday but he never turned up phoned Shell who told me they forgot to book the engineer he booked again for Monday. The company will not let me cancel for 30 days or I have to pay £300 to cancel. So 21 days into thus contract we get approximately 20 minutes service. I am now taking legal action against thus absolutely dreadful company. Whatever you do don’t take out out a contract out with this diabolical company you will be sorryread more
Shell broadband is awful. Poor signal. When you do get a signal it drops off. No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data. When you can read your emails they send you the same information over and over again
Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer David: Location Edinburgh: Date 2023-01-25
Comments
Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID
Reviewer Andy: Location Notts: Date 2023-01-21read more
AVOID, AVOID, AVoID! I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download.We had lower readings from them on different times/days.read more
Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20
Comments
When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper!read more
Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.
Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Graham: Location Great Yarmouth: Date 2023-01-02
Comments
Customer service is poor to non-existent. I am at the end of a 12 month contract with the same problem I reported at the beginning of the contract, that means 12 months of paying for a service that was shoddy and not supported. If you are considering Shell Broadband, I recommend you look again.
Reviewer Brigid: Location Hazel Grove: Date 2023-01-02
Comments
Since Shell took over from the Post Office my phone and broadband are nothing but trouble.
All my contacts have told me they are unable to get in touch.
1 – Weird noise on line,
2 – it may ring out and cut off,
3 – it crackles if working at all
4 – have tried several phones but the problem continues.
5 – my tech and phone works fine when tried at friends house
6 – customers service are trying to deal with Post Office customers and Shell customers
7 – They try to make you feel as if I’m the only one complaining
8 The service is not fit for purpose
9 – For any other purchase I am entitled to a replacement or refund. I feel Shell should refund all my payments since they took over from the Post Office.
10 – Shell service is so bad there have been radio programs of people complaining.
11 – Customer service people go through the same script each time I call and tell me there will be charge from OPENREACH if an engineer has to come out.read more
“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “Never in my life have I been failed so badly by a company…”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
REVIEW POSTED ON broadband.co.uk on 1st Jan 2023
Reviewer Callum: Location Carlisle: Date 2023-01-01
Comments
I had no other choice but to log a formal complaint today with Shell Energy, due to my – still to this day – completely un-functioning broadband.read more
Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.
30 Jan 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband.read more
Oil giant Shell is set to unveil record profits of more than £30 billion as households and businesses grapple with sky-high energy bills.
The corporate giant is expected to say this week that annual profit more than doubled as the war in Ukraine restricted supplies from Russia, sending the price of gas and electricity rocketing.
The FTSE100 behemoth and its arch rival BP have faced mounting criticism for cashing in. BP chief executive Bernard Looney famously described his company as resembling a ‘cash machine’ because of the amount of money it has made from elevated prices.
But, since he made those comments in 2021 – three months before the invasion of Ukraine – the profits made by BP and Shell have continued to escalate rapidly.read more
Shell Energy continued to attract the most broadband and landline complaints to Ofcom in Q3 2022, while BT Mobile, Virgin Mobile and iD Mobile were the most complained-about mobile operators.
As it has for the last few quarters, Shell Energy has topped Ofcom’s rankings of complaints it received in the category of broadband and landline. Complaints were mainly around faults and service issues, while landline customers were chiefly unhappy with how complaints were handled.read more
Shell has put more than 2,000 jobs in the UK at risk after launching a “strategic review” of its domestic energy and telecoms supply division.
The oil and gas supermajor said on Thursday that it had told staff in Shell Energy, which has operations in the UK, the Netherlands and Germany, that it has begun analysis of future options for the business, which could include exiting the sectors.
The UK business, which is headquartered just outside Coventry, has 1.4 million energy customers and about 500,000 broadband users.
The company said it had made the decision against the backdrop of a strategy which includes “continually exploring options to maximise the value of our portfolio and address performance in tough market conditions”.
First Utility and rebranding the business to Shell Energy Retail the following year. It took over the Post Office’s broadband customers in 2021 and now offers broadband at varying speeds across three tariffs.read more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…
Shell Energy Broadband Reviews recently posted on 
21 March 2023
Shell Energy Broadband Reviews recently posted on 
A product that doesn’t work reliably and a router that drops the WiFi completely in the next room. Avoid this company and product at all costs.
Awful awful customer service and product. Worst company I’ve ever dealt with in my life. Totally incompetent. AVOID like the plague.
Shell Energy Broadband Reviews recently posted on 
Oil giant Shell set to unveil record profits of more than £30bn as households and businesses grapple with sky-high energy bills
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
