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Trustpilot Shell Energy Reviews: Absolutely horrendous broadband provider

Extracts from a Shell Energy customer review posted on Trustpilot: “We are never able to get through to the support team quickly I have been waiting to get through for over an hour before and then been cut off. Our service is very slow. We were sold fibre broadband but this hadn’t been switched on…”: “Overall it’s a shocking provider and I would never recommend them to anyone.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 26 April 2021. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Shell Energy Review: Terrible company, highly incompetent customer service

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “Avoid them! Overcharged me and lied but the Ombudsman sorted it. Shell declined to switch me, then continued to overcharge me, lie to me about switching happening and then threatened debt collectors if i didn’t agree to their terrible, high tariff terms. I let the Ombudsman deal with them and won, they now owe me. Terrible company, highly incompetent customer service.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 04 April 2021. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Verdict on Shell Energy: Good riddance Shell

Extracts from current Shell Energy customer reviews posted on Trustpilot in the last 24 hours: “They ripped me off”: “I would not recommend company to an enemy”: “Shell, your customers are HUMANS and we want to talk to HUMANS not machines”: “Awful customer service.”: “Good riddance shell”

Featured below are extracts from negative customer reviews about Shell Energy posted in the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 30 March 2021. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

MONEY GRAB: Britain’s energy firms set to make £1billion from price hikes for loyal customers

BRITAIN’S biggest energy firms are set for a £1billion windfall as they hike prices for hard-pressed loyal customers from Thursday.

Around ten million families on standard tariffs — many already with money struggles as a result of Covid — face bill rises of almost £100.

It comes after energy regulator Ofgem raised the price cap on standard variable tariffs.

They are the contracts that most people will be on if they have not switched supplier in the past year or so.

The change will increase the charges paid by a typical family on a standard variable tariff by £96, bringing the average bill up to £1,138 per year. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot review citing terrible customer service at Shell Energy

Some extracts from current customer comments posted on Trustpilot: “Terrible customer service. Four attempts to discuss overcharged monthly direct debits… Over an hour wait and no help received. Will be canceling account”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 04 JAN 2021. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review Brands Shell Energy “Worst company in the UK”

Worst company in UK, avoid this company as they rob customers. They charged £1800 for 9 months for 2 bedrooms house. Online they offer fixed tariff £74 per month once you on board they triple the charges…

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 08 December 2020. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review of Shell Energy: “Fictitious enormous bills making me ill”

Fictitious enormous bills making me ill: I’ve looked on Facebook and can see lots of other people being overcharged and put in debt by hundreds to thousands. I’m very stressed and this is too much on top of a tough year. They should be made accountable for what they are doing.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 December 2020. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review on Shell Energy: Utterly useless in every conceivable way.

Utterly useless in every conceivable way. Broadband was installed badly and never worked (including the phone). Impossible to get them to repair it during lockdown, despite repeated requests, and customer service was spectacularly unhelpful. Eventually, I had no alternative but to cancel. I had paid about £250 for a year’s service I never received and was offered £30 in compensation. A disgrace. Avoid at all costs! Be warned.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot reviews on terrible customer service from Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 03 November 2020.

Terrible

Terrible – please don’t switch to these guys. It has been a nightmare and they charge everyone a £15 cease charge to leave even once your contract has ended. My internet is so poor in my living room even with a repeater that I cannot FaceTime. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trust Pilot Reviews on Shell Broadband: oversubscribed / congested

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted 24 Oct 2020.

Impossible to find customer services

Impossible to find customer services – possibly most useless chat bot in world ..ask it about changing your DD amount. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Energy suppliers can claim ‘green’ credentials by paying just 93p a year per customer to renewable power stations

Energy suppliers can claim to offer environmentally-friendly green tariffs by paying as little as 93p per customer per year to renewable power plants, it has emerged.

Companies which supply electricity to Britons can buy green energy certificates cheaply from wind farms and hydroelectric power stations. 

They then have the right to call their tariffs ‘renewable’, even if the power they’re supplying might come from ‘dirty’ fuel such as wood pellets and other non-renewable sources. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Energy customers face bailiffs as Ofgem allows debt collecting again

Gas and electricity customers face the prospect of debt collectors chasing up unpaid bills after the energy industry regulator told suppliers they no longer had to offer unlimited coronavirus payment holidays.

Ofgem gave the go-ahead to restart debt collections weeks after calling on energy suppliers to offer help to customers facing financial pain due to the Covid-19 pandemic by delaying or reducing bills.

Bailiffs were also barred from chasing households struggling to pay council tax or parking fines, but these rules will remain in place for at least another two months. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy like the plague, they are taking advantage of people in lockdown

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 May 2020.

Avoid like the plague, they are taking advantage of people in lockdown

I was with the previous company before Shell took them over and had no problems with them, as soon as shell took over its been nothing but problems, for no reason my bill went from £ 75 to £92 and then 3 months later £102, i asked them to change my tariff to a cheaper one (£85) which all went through and i received confrontation. I checked the small print and there was 0 charge for changing tarriffs.
I got my bill today, not only has my bill stayed at £102 but theyve also charged me £100 for unknown “other charges and tarriff” upon looking at my bill the price p/kwh had DOUBLED in one month this has put me over £220 in arrears. And they do not want to help and say its what i owe so it must be paid even though they themselves dont know what the extra £100 charges are. It seems they are taking advantage of people being in lockdown and hiking there prices up
I have made a formal complaint to ofgem read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 February 2020.

BEEN VERY DIFFICULT TO SPEAK TO SOME…

BEEN VERY DIFFICULT TO SPEAK TO SOME ONE AT THE COMPANY
TRIED FOR 4 WEEKS EVERY DAY JUST TO GO ROUND IN A CIRCLE

TRIED A NEW APPROACH RANG AT 5PM AND YES GOT THROUGH TO A HUMAN CALLED RACHAEL RICHARDS
WELL WANT A BREATH OF FRESH AIR
1. POLITE LADY
2. LISTENED TO MY PROBLEM
3. SORTED IT ALL OUT
4. Thought i was going to have to go back to drinking after 5 months alchol free

But know back to good old customer service friendly chatty and helpfull plus resolved

cant thank her enough Gary
free read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy apologises to a distressed terrorised pensioner

Printed below is the main content of a Shell Energy letter dated 24 Feb 2020 sent to a distressed terrorised pensioner apologising for issues raised, including shortfalls in service, overcharging and bullyboy tactics.

Hello Mr XXXX

Ombudsman Final Decision dated 24 February 2020

We’ve set out below the list of remedies set by the Ombudsman and the status of each. If there’s any outstanding matters left to address. I’ve confirmed when you’ll expect your next update and/or resolution.

The Ombudsman decided that Shell Energy should:

  • Provide you with a goodwill payment of £200 in recognition of the shortfalls in service you have experienced this will be credited to the account within 10 working days.
  • Credit your account with £820.79 in recognition of overcharging you for 4399kWh of electricity rather than re-billing your account and re-applying SLC 21BA as proposed by Shell Energy. This has been completed by correcting the inial read on the account 61750.
  • The remaining balance on the account after the £200 gesture of goodwill has been applied will be £1199.50

I would like to take this opportunity to apologise for the issues raised and the inconvenience it has caused. It is important to us that we provide a consistent and accurate service and to do this we continue to provide visibility and feedback to other departments regarding matters such as yours. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell energy…… OMG where do I start??

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 4 Feb 2020.

Avoid .. awful

I have tried three times to talk to someone about my account today, and the only loop I end up in is your telephone loop. I have asked to be passed to a supervisor/manager, and both Kyle and Shahid on separate calls put me back into your telephone loop, which is never answered. I have emailed customer services and not yet been contacted back. Their chat line is automated, or seems to be, and I am completely unable to chat to anyone who can help me. Their service levels are appalling. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy driving many customers to illness and despair?

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy admits failings in its shockingly bad customer support

The featured extracts below are from profusely apologetic replies from Shell Energy in response to stinging customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and the complete Shell Energy responses). Shell’s apologies try to address the reoccurring theme in the flood of negative reviews – the difficulty in communicating with the company.

Extracts from apologies put into writing by Shell Energy on Trustpilot 

16 Jan 2020

I’m extremely sorry that you’ve had difficulty getting through to us. Please be assured that we’re investing a lot into reducing wait times and making sure we have the support and measurements in place to ensure that wait times are reduced going forward also.

16 Jan 2020

I’m extremely sorry that you’ve had trouble getting in touch…

16 Jan 2020

I am very apologetic for the negative experience you have faced thus far with our services. I can assure you this is surely not the level of service we wish to provide to any of our customers. I would also like to apologies for the long delay in answering your call or essentially being available to take your query.  read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Is YOUR energy bill about to rocket?

…those with EDF, Shell Energy and Scottish Power will see even greater hikes of £192, £175, and £146 on average, respectively.

Thousands of households across Britain could see energy bills soar by as much as £190 a year as 47 fixed price deals come to an end this month, data shows.

Some 142,000 customers will see their bills go up by a collective £16million if they don’t switch tariff by the end of January, according to uSwitch.

The average increase in energy bills will be £114 but some could see annual price hikes of £190 – equivalent to a rise of 19 per cent. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Ofgem to probe if Utilita overcharged prepayment meter customers

Last month iSupply paid £1.5 million for “failing to treat customers fairly” and charging more than the price cap allowed, and in June, Shell Energy paid £390,000 for similar offences.

By August Graham, PA City Reporter: PA Media: Money: 9 January 2020

Ofgem is investigating whether energy supplier Utilita broke its legal obligations and overcharged customers with prepayment meters.

The regulator wants to see if customers’ bills were inflated above the levels allowed under the price cap, introduced in April 2017 for prepayment customers.

It is believed to be the third investigation into a supplier for price cap failures.

Last month iSupply paid £1.5 million for “failing to treat customers fairly” and charging more than the price cap allowed, and in June, Shell Energy paid £390,000 for similar offences. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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