Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

Examples Posted 17 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer C: Location London: Date 2023-06-23

Comments

Ever since I moved to shell energy the wifi keeps dropping out and line speeds are super slow, no where near the fibre I am paying for. Two openreach engineers have visited, the last one saying they cannot find a fault in the line and the issue must be the router, since shell rent the line from talk talk. Shell initially refused to send me a new router but after contacting them again they agreed. Now waiting for new router to see if it fixes the intermittent and very slow broadband. read more

4 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Failed broadband activation- Third complaint

Activation date 27th June – No broadband. No updates, apologies from Shell, no emails, no notifications. I complained on this forum yesterday and requested to speak to a manager. I was told by Sara I would receive a call from the team as soon as possible. Sat in all day yesterday and of course received no calls whatsoever…

I’ve now had to resort to contacting Openreach for updates…

Shell, you are an appalling company of blatant lies, deceit, fobbing off and misinformation. Shame on you. read more

…appalling service – internet goes down every few days. No help online or telephone whatsoever. Please avoid

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer OntheCoast: Location Wales UK: Date 2023-05-19

Comments

Shell bought out the Post Office broadband in 2021 and my contract was automatically transferred to Shell. I’d been with the PO for over a decade and they were brilliant. Shell steal their market and within a few months the speed deteriorated. Over the last two months, it has has dropped to below 1Mbps. I work from home and this is simply not acceptable. I complained and they sent me a new router which made no difference. An IT expert told me that there must be a fault on the line was my speed was so bad. Shell denied this and said that I was not entitled to super fibre because I was on a ‘basic copper wire contract’ and wasn’t entitled to anything over 1MBPS. This is absolute rubbish. My contract is for superfibre. The replies to complaints are the usual meaningless drivel about how they value your feedback blah blah. Laughable. They now want me to pay extra to get the speeds that I’m legally obliged to under the contract. I have told them to shove it and am switching. Disgusting. A greedy exploitative company. What do you expect? It’s all part of the Great Rip -Off by the corporatocracy. read more

Avoid Shell broadband like the plague

10 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Company came to install fiber broadband…

Company came to install fiber broadband on the 18th of May, broadband, worked for a few hours. I have been trying to get something done about it several times, if your lucky to get through your told something different each time. It’s the 5th of June now and still nothing, no reply to emails. Apsolutle rubbish, don’t ever use them.

Avoid like the plague

I recommend Shell Energy change their name to Hell Energy. My broadband has been down for two weeks and every person I have spoke with has been extremely unhelpful. I’ve been on the phone to Shell nearly every day trying to sort the issue out. First we were told that the issue is with the micro filter cable and were advised to buy a new one. This did not fix the issue. read more

1 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Unreliable Broadband

I’ve never had so much down time with a broadband provider. Earlier in the year, it was out of action for 2 weeks. A month ago it was hit and miss for 2 or 3 days. Tonight it’s gone again. Connecting and then immediately disconnecting every minute. As soon as a device connects to the router, the router drops it’s Internet connection or reboots itself completely. read more

Evening Standard

New Shell boss launches overhaul as executive roles cut

Wael Sawan, who took over at the start of this month, said the changes will take place from July.

By Henry Saker-Clark: 30 JAN 2023

Shell has revealed it will combine its oil and gas production and liquified natural gas (LNG) divisions as part of an overhaul by its new chief executive.

The new operation, which will combine Shell’s most profitable divisions, is to be led by Zoe Yujnovich, currently the group’s upstream director.

Shell confirmed the shake-up will reduce the size of its executive committee from nine to seven members in order to “simplify the organisation further and improve performance”. read more

Oil giant Shell set to unveil record profits of more than £30bn as households and businesses grapple with sky-high energy bills

By PATRICK TOOHER, FINANCIAL MAIL ON SUNDAY

PUBLISHED: 21:50, 28 January 2023 | UPDATED: 21:50, 28 January 2023

Oil giant Shell is set to unveil record profits of more than £30 billion as households and businesses grapple with sky-high energy bills.

The corporate giant is expected to say this week that annual profit more than doubled as the war in Ukraine restricted supplies from Russia, sending the price of gas and electricity rocketing.

The FTSE100 behemoth and its arch rival BP have faced mounting criticism for cashing in. BP chief executive Bernard Looney famously described his company as resembling a ‘cash machine’ because of the amount of money it has made from elevated prices.

But, since he made those comments in 2021 – three months before the invasion of Ukraine – the profits made by BP and Shell have continued to escalate rapidly. read more

The Telegraph

Shell delays payment of cost of living grants until spring, investigation finds

The energy giant, which received £90,141,141 from the Government to give to customers, says the hold up is due to administrative processes

By Rachel Millard and Emma Gatten 4 January 2023 

Shell has delayed the payment of taxpayer energy bill support payments to thousands of its customers, sparking criticism over its role in the cost of living crisis.

The energy giant’s household supply division says some of its 1.4 million customers will now have to wait until April, to get payments which were due in October when bills hit almost double their level a year earlier. read more

THE TIMES

Shell at odds with government as it predicts earlier gas price drop

Emily Gosden: Energy Editor: Friday December 09 2022, 5.30pm

Gas prices will fall back before the government expects, with the North Sea windfall tax raising less money than predicted, Shell has told the chancellor. read more

THE TIMES

Shell props up UK energy supply arm with £1.2bn as prices soar

Helen Cahill: Friday December 09 2022

Shell has been forced to support its UK supply arm, which has more than a million customers, with £1.2 billion worth of financing amid the “unprecedented” rise in energy prices.

The FTSE 100 energy giant has extended capital and loans to its subsidiary Shell Energy to help bolster its finances after losses widened last year.

Continue reading

Shell to acquire renewable natural gas producer Nature Energy

Nov 28, 2022

Shell Petroleum NV, a wholly owned subsidiary of Shell plc (Shell), has reached an agreement with Davidson Kempner Capital Management LP, Pioneer Point Partners and Sampension to acquire 100% shareholding of Nature Energy Biogas A/S (Nature Energy) for nearly USD $2 billion (€ 1.9 billion). The acquisition will be absorbed within Shell’s current capital range, which remains unchanged.

Based in Denmark, Nature Energy is a producer of Renewable Natural Gas (RNG) from agricultural, industrial, and household wastes. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

skynews

Shell to review £25bn investment in UK projects after windfall tax extended

The oil giant’s UK chairman tells Sky News the company knows it has to play its part but it wants to know when the levy will be withdrawn.

Monday 21 November 2022 19:53, UK

Shell will review £25bn of investments in British projects after the chancellor extended the windfall tax on energy companies, its UK chairman has told Sky News.

David Bunch said the oil giant would re-examine each of its projects on a “case-by-case basis” after Jeremy Hunt increased the levy on “excess” oil and gas profits from 25% to 35% in last week’s autumn statement. read more

The Telegraph

Shell reconsiders £25bn investment in UK energy over windfall tax raid

Levies will force oil giant to ‘rerun the economics’ on future projects, says UK chairman

By Matt Oliver and Szu Ping Chan: 21 November 2022 • 7:03pm

Shell is reviewing plans to invest £25bn in Britain’s energy system after Jeremy Hunt raided the industry for £55bn in windfall taxes.

David Bunch, Shell’s UK chairman, said the expanded levy announced in the Chancellor’s Autumn Statement is forcing the company to re-examine a slew of projects in the pipeline, from North Sea investments to renewable energy schemes. read more

Would leave zero stars for Shell Broadband if possible

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Taungi: Location Eastbourne: Date 2022-11-09

Comments

The work service I have ever had in my life. I was sent a broadband that didn’t work. I phoned Shell and informed them . I then sent the broadband back and for the last 7 months they’ve been harassing me saying I owe them £350 for a service I never used and a service I sent back. It is now starting to affect my mental. I can’t handle the threats anymore, I have called them to try and resolve the matter but nothing seems to be getting down about it. I would not recommend this company at all. My life has been a living hell read more

“customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting.”

14 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

customer service is rubbish

customer service is rubbish. broadband slow and always dropping out, cant watch a full movie. waste of time calling then. they are insulting. you pay the bill on time and still get threaening letters saying the will cut you off for NOT paying the bill. no respect they call you by your first name.on bills. dont encourage them steer clear of them. read more

Shell Broadband Terrible Service for just about everything!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Julian M: Location lanarkshire: Date 2022-10-27

Comments

Lost my phone line last Saturday, broadband had also been very unstable prior to that. Called up and wa given option of callback. They returned the call a couple of hours later but hung up as soon as I answered. Sent them an email, and have been emailing every day since with zero response.

Reviewer Gary W: Location St. Helens: Date 2022-10-26 read more