Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW.read more
“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”
25 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with. So with that in mind let’s get down to how we can all play our part to bring this company down legally. Money Money Money, they cannot survive without money. Boycott all shell products and services, tell family and friends to do likewise. Get on to social media spread the word. Word and mouth will spread like a forest fire it just needs you to do your bit. Shareholder a perfect storm is coming, will your shares become worthless, should you even be supporting this bad company. The top brass at shell need to know what’s happening, their email address is on the internet fill their inboxes with your truthfully thoughts. The people in the UK deserve better lets get rid of this crap company from our shores.read more
“What a terrible company… You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!”: “will never touch this sh*tb*g company for anything ever again.”
13 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
What a terrible company – I was forced to use them when Pure Planet went bust. You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!They have taken more than double the PP monthly charge and I cannot get anyone to contact me to resolve this and y other queries. Avoid if you can. I’m taking my complaint to the ombudman’s office.read more
“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”
03 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.read more
“…this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person.”: “Broadband still not working 3 weeks after connection date…”
31 MAY 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Allegedly Shell Energy purports to be a telecommunications company.Sadly this company is lacking in all departments. I don’t wonder if their customer service people wake up screaming. *Sorry! *We do understand *We apologize *Thank you for your patience *You have come through to gas & electric. None of these employees have any means of resolving issues so have to resort to platitudes. The result is thatthis company is overwhelmed by complaintsand customers spend over a hour waiting to speak to a person. The only way to get through is via social media but still not much is achieved.
Since Shell Energy took over from the Post Office they are pleased to take in fees without giving the service paid for. No wonder Shell profits are soaring! My own problems have been ongoing for almost a month now without a result.
Incidentally still waiting for the contract details promised on 7/4/2022.read more
A fifth of Shell shareholders have voted to reject its climate transition plans, almost double the rebellion that it endured a year ago.
The revolt came at a chaotic annual general meeting in London that was delayed for several hours after disruption by environmental protesters. Sir Andrew Mackenzie, Shell’s chairman, called police to clear the room at Central Hall in Westminster and three people were arrested outside the venue.
Shell, Europe’s biggest oil and gas group, is under intense scrutiny by investors and wider society over the speed of its plans to make the transition to cleaner energy. It has committed to eliminating its emissions to net zero by 2050, but faces pressure to make steep cuts in the near term, including from aread more
At 8:27 a.m. on Monday morning Caroline Dennett emailed 1,400 executives at the oil and gas conglomerate, Shell, to announce her resignation after 11 years doing safety consulting for the company through her firm, .
Shell’s internal safety program is dubbed “Goal Zero” and its aim is to have “no harm and no leaks,” Dennett said. “The Goal Zero is honorable, but they don’t equate that to the harms that are being done on a massive scale,” she told CNBC.
At 8:27 a.m. on Monday morning, May 23, Caroline Dennett emailed 1,400 executives at the oil and gas conglomerate, Shell, to announce her resignation after 11 years working as a safety consultant.
Dennett, who is based near London, asked executives and management at Shell “to look in the mirror and ask themselves if they really believe their vision for more oil and gas extraction secures a safe future for humanity.”read more
Worst customer service ever! 3 x calls, all over an hour and still no answer from customer services! Disgusting!! no other way for my 82 year old client to contact them – the worst customer service I have ever experienced and I have experience of dealing with DWP and HMRC – these guys are muppets! Do not use!!
I have waited for 50 minutes, twice, waiting for Customer Service (does it actually exist?) before having to hang up. I need to sort out my late Mother’s account after receiving a statement showing a CREDIT, but with a demand to pay. It seems her phone service with the Post Office was taken over by Shell Energy. Life is distressing enough at the moment without navigating a large Company like Shell not having a half decent way to help me sort out my query. Appalling!read more
Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service
Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !!read more
If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy.read more
“…the connection drops on average half a dozen times a day, sometimes for a few seconds, sometimes for longer. If you call customer service, expect to be on hold for 40 – 50 minutes every time. I have so far spent around 4 hours on the telephone to them. Even British Airways is a shining beacon of excellent customer service compared to Shell Broadband.”
3 APRIL 2022
The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.read more
Shell energy broadband never go near them,carried my land line number over to them but they me a new number it’s belong to someone else, Ongoing complaint but I phone they never answer me, one day try to phone from 1.30 to 8 pm still won’t answer, my answer to you never touch Shell energy, customer services is just crap, crap, crap.read more
Rang Shell Energy Broadband this morning – waited 25 minutes for someone to answer the telephone. Then was told they would have to put me through to customer services where again I would have to wait. I have now been waiting on the telephone over one hour for someone to answer the telephone. Very unacceptable. After waiting for 1 hour and 15 minutes , a gentleman answered my call and after spending five minutes explaining what the problem was I was cut off. Very poor start to this service.read more
WATCH OUT!!!!!
I have amassed £454 in my account. I phoned Shell to try and get it returned to my account but they won’t. I waited 10 day and received nothing. They said wait another 10. Something going on. Be very careful. I have had to cancel my standing order for 3 month to get the money back !!!!!
25/9 I phoned and ask to terminate my broadband.
I was told that was fine and that could I just find out what Vodafone would be doing, nothing more specific. I was not told that my cancellation was not being actioned. They also had the wrong account activation date – I have an email confirmation of 4/5/20. They had a later date so we had to confirm that I was not in fact leaving early. This was agreed. 30/9 I phoned back to confirm what Vodafone was doing and I was told nothing had been actioned on Shells part and that they needed to know specifically if Vodafone was installing a new telephone number – this was a different question and a much less friendly operative. 4/5 today I am yet again trying to get through to Shell unsuccessfully to advise that Vodafone are not installing a new line. I have so far been cut off after 10 minutes holding. I am now yet again waiting even longer after 15 minutes I am now going to call back and try pressing another option, still no reply. I’ll try again later but this is totally unacceptable.read more
Jul 8th, 2021
by John Donovan.
Comments are off for this post
Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Tried to set up a broadband account. I was told they will send the router and engineer after 14 days. No router and when I called to see about the engineer on day 13 they didn’t know what I was talking about.”: “I should have read the reviews before contacting them as they are all shocking reviews.”: “Utterly incompetent”: Please don’t waste you time or money they are terrible, I’ve had a lucky escape”read more
Apr 27th, 2021
by John Donovan.
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Extracts from a Shell Energy customer review posted on Trustpilot: “The quality of the copper wifi is rubbish and constantly disconnects from my TV and laptop. I called up to cancel, within what I think is my legal right to a ‘14 day cooling off period’, only to be informed that Shell’s policy for this always ends the day before you receive your wifi box i.e. you can never try it and then cancel if the service is not good enough.”
Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 April 2021.read more
EXIT FEES were once commonplace from broadband providers, but have become something of a rarity in recent years. Shell Energy was one of the few hanging on, but thanks to pressure from Ofcom, it has now decided to ditch the £15 cost to move to BT, EE, Sky, or another rival internet supplier.
Internet supplier Shell Energy has confirmed plans to ditch its controversial £15 “cease fee” that was applied to home broadband customers who wanted to move to a rival provider. Bafflingly, the extra cost even applied to those who had come to the end of their minimum contract term. Most rival providers, including BT, Sky and Virgin Media, don’t charge a fee for users to leave when they’ve come to the end of their original contract – instead, these extra costs usually only rack up when leaving early.read more
Shell has signed an agreement with Irish marine renewables developer Simply Blue Energy to acquire a 51 per cent share in a floating wind farm to be built off the south coast.
The joint venture will produce up to 1 gigawatt of power when fully operational – equivalent to Ireland’s largest generating station at Moneypoint in Co Clare, and capable of powering 800,000 homes.
“This partnership combines the floating wind track record and local knowledge of Simply Blue Energy with Shell’s offshore experience, floating wind expertise and ability to develop large complex projects,” Simply Blue chief executive Sam Roch-Perks said.read more
Jan 25th, 2021
by John Donovan.
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Some extracts from current customer comments posted on Trustpilot: “Got a debt collecting company to chase me for money 9 days before the bill was due and 10 days after I gave the reading. Half an hour wait to be told – oops”: “If I could give them 0 I would. Horrendous customer service…”: “WHY ARE YOU SUCH A BUNCH OF LYING, CONNIVING, MIS-SELLING PARASITES?”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 JAN 2021.read more
Jan 19th, 2021
by John Donovan.
Comments are off for this post
Some extracts from current customer comments posted on Trustpilot: “Absolutely appalling customer service, totally inflexible, terrible communication. Beyond a doubt the worst energy supplier I have ever used.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 JAN 2021.read more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
28 June 2022
“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”
THE TIMES
CNBC
6 MAY 2022
22 March 2022
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
