Posts under ‘John Donovan’

Extracts from a Shell Energy customer review posted on Trustpilot: “The quality of the copper wifi is rubbish and constantly disconnects from my TV and laptop. I called up to cancel, within what I think is my legal right to a ‘14 day cooling off period’, only to be informed that Shell’s policy for this always ends the day before you receive your wifi box i.e. you can never try it and then cancel if the service is not good enough.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 April 2021. read more

Controversial £15 fee to ‘switch to a rival broadband firm’ is finally scrapped

EXIT FEES were once commonplace from broadband providers, but have become something of a rarity in recent years. Shell Energy was one of the few hanging on, but thanks to pressure from Ofcom, it has now decided to ditch the £15 cost to move to BT, EE, Sky, or another rival internet supplier.

Internet supplier Shell Energy has confirmed plans to ditch its controversial £15 “cease fee” that was applied to home broadband customers who wanted to move to a rival provider. Bafflingly, the extra cost even applied to those who had come to the end of their minimum contract term. Most rival providers, including BT, Sky and Virgin Media, don’t charge a fee for users to leave when they’ve come to the end of their original contract – instead, these extra costs usually only rack up when leaving early. read more

Shell, Simply Blue Energy in joint venture for offshore wind project

Floating turbines off south coast will supply power for up to 800,000 homes

Shell has signed an agreement with Irish marine renewables developer Simply Blue Energy to acquire a 51 per cent share in a floating wind farm to be built off the south coast.

The joint venture will produce up to 1 gigawatt of power when fully operational – equivalent to Ireland’s largest generating station at Moneypoint in Co Clare, and capable of powering 800,000 homes.

“This partnership combines the floating wind track record and local knowledge of Simply Blue Energy with Shell’s offshore experience, floating wind expertise and ability to develop large complex projects,” Simply Blue chief executive Sam Roch-Perks said. read more

Some extracts from current customer comments posted on Trustpilot: “Got a debt collecting company to chase me for money 9 days before the bill was due and 10 days after I gave the reading. Half an hour wait to be told – oops”: “If I could give them 0 I would. Horrendous customer service…”: “WHY ARE YOU SUCH A BUNCH OF LYING, CONNIVING, MIS-SELLING PARASITES?”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 25 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Absolutely appalling customer service, totally inflexible, terrible communication. Beyond a doubt the worst energy supplier I have ever used.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot:“I have given Shell Energy a one star because I can’t give a minus 10 star. Shell must be getting there staff to write good reviews because as far as I’m concerned Shell Energy have to be the most incompetent, lying and totally bad company. Avoid this mess of a company at all cost.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 12 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Trustpilot Verdict on Shell Broadband: Snail Mail is Faster Than my Internet”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 07 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Terrible customer service. Four attempts to discuss overcharged monthly direct debits… Over an hour wait and no help received. Will be canceling account”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot: “I should not have been required to have spent several hours on New Year’s Eve dealing with such an inept company. I feel sorry for all those customers who have received similar e-mails to mine, particularly the elderly and those experiencing economic uncertainty. Avoid this company at all costs!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 02 JAN 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Don’t buy Shell Broadband. It takes 3 days to download a game! Always buffers on Netflix and keeps stopping films”: “Zero level of customer service and massive price hikes on broadband. Steer clear.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 28 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “Shell Energy are corrupt, incompetent pathological liars, stupid and greedy, supplying false figures for gas and electricity supply.”: “They seem to single out disabled customers especially for their unreasonable threats and demands. They really need to consider adopting a Human face, and stop their computers churning threats on repeat.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 24 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “Awful in every way, online account has never worked and it’s impossible to speak to someone about it. Can’t wait until the contract ends so I can go elsewhere…””: don’t be mislead to the so called familiar household name SHELL it is a cover for the biggest rip off company on the market..”.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: Dreadful! Absolutely, without doubt the worst energy company I’ve ever dealt with. Terrible customer service, they’ve cost me a final bill of over £500 as they were billing the incorrect meter. Do not touch this lot with a barge pole.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “What an absolute joke of a company!! Customer services are away with the fairies! Stay clear!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 December 2020. read more

Fictitious enormous bills making me ill: I’ve looked on Facebook and can see lots of other people being overcharged and put in debt by hundreds to thousands. I’m very stressed and this is too much on top of a tough year. They should be made accountable for what they are doing.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 December 2020. read more

“Worst company ever, can’t get through on the phone just gets cut off after an hour wait, still waiting for a call back from a manager this Monday what a complete joke…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted 29 Oct 2020.

Still awaiting call back been on hold…

Still awaiting call back been on hold 27 mins so far terrible customer service read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 Oct 2020.

almost impossible to contact

almost impossible to contact, no telephone number available to call, im sure my smart meter for electricity from another company is not working but havent a clue how to contact Shell !!! read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.

Unethical, dishonest, greedy & dishonourable

Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.

Don’t trust! They lied to my face to get me to switch to them!

I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever! read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 August 2020.

Do not use Shell Broadband as your WiFi provider

Some advice for your advisors: if they take a phone call, ensure they do what they say they will do. Been pestered to pay a bill I do not even owe due to your employees’ stupidity for months now. Impossible to call you unless you want to spend over an hour on hold. Don’t bother emailing, the ‘1 day sla’ is now 2 weeks and still no response

THE worse Internet provider ever!!

THE worse Internet provider ever!!! Keep constantly cutting out, the signal is weak. Im working from home hence to shell I lost earning!!!! THE WORSE EXPERIENCE!!! read more