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Shell Energy,…the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with

Extracted from the Facebook Group “Shell Energy (formally First Utility) – the worst customer service ever??” 

The nightmare never ends 😡 copy of email to Shell Energy today:

Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.

Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.

However, today THREE letters have been received as follows:

1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves. read more

FLOOD OF DAMNING REVIEWS ABOUT SHELL ENERGY ON FIRST UTILITY REVIEWS 

FLOOD OF DAMNING REVIEWS ABOUT SHELL ENERGY ON FIRST UTILITY REVIEWS 

Featured below are extracts from customer reviews about Shell Energy posted recently on First Utility Reviews. Note the reoccurring theme – the difficulty in communicating with the company. 

Anonymous    

Customer service is terrible been trying 2 phone 4 ages.and kept on hold usually for 30 to 40 minutes. And end up having to hang up. glad my contact is nearing end .coz I will b leaving them.

Anonymous    

shocking service I am currently Shell Energy customer (won’t be long before I switch) I have find out that our gas bill is 3 times higher than what it should be, queried this in July last year and still waiting to resolve this issue.

Just spent an hour and 40 mins with them on the phone, they took 50 mins just to answer phone??? Shocking service read more

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