Fictitious enormous bills making me ill: I’ve looked on Facebook and can see lots of other people being overcharged and put in debt by hundreds to thousands. I’m very stressed and this is too much on top of a tough year. They should be made accountable for what they are doing.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 December 2020. read more

Recent postings on the Facebook Group:

Shell Energy (formally First Utility) – the worst customer service ever??

Josh Walsh-granger New: 4 June 2020 Imagine not even being supplied by shell energy and they send you bills and debt collectors out and ring the police and say there concerned about my welfare and then they try offering me £40 Philip Bamford: 4 June 2020 Ive just left them and they’ve took another direct debit on the same day my supply started with the new supplier Mike Davis: 28 May at 16:14 Im not suprised to find a group on here that are in the same boat as me, that of having to deal with the absolute useless company that is Shell Energy, as First Utility they were fine, but since moving to Shell its become an absolute shambles. has anyone taken them to court yet ? as they keep telling me I still owe an amount of money despite me paying them £100 a month which I can prove. coupled with the herrasing emails and txts on a daily basis, the amount owed is still the same, i rang today to say my payments are not coming of the bill for the man to put the phone down on me, truely shambolic. SOURCE