Current Shell Energy customer reviews posted on Trustpilot: “0 stars should be an option. The process of cancelling a switch from Eon to Shell appears to be a difficult concept for Shell to understand. Over 2 hours in total on hold, emails not responded to and poor quality service from the so called help desk. Avoid, avoid, avoid.”
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 March 2021.
Extract from a current customer comment posted on Trustpilot: 
A head-cut image of Alfred Donovan appears courtesy of The Wall Street Journal.