Posted by John Donovan: 7 Dec 2023
In a stunning display of numerical acrobatics, Shell Energy recently decided to play fast and loose with the concept of estimated meter readings, leaving one customer absolutely floored. Debbie Abbott, a 53-year-old who practically tiptoes around her gas usage, got the shock of her life when Shell handed her an energy bill almost 8,000% higher than her usual. Talk about inflation!
Debbie, who only cranks up her heating when her home turns into an igloo (14 degrees Celsius, to be precise), was used to seeing bills like £10.66 and £15.12. So, you can imagine her disbelief when Shell casually slid her a final gas bill of £1,197 as she switched to Octopus Energy. That’s not a bill; that’s a ransom note!