Posts under ‘Exorbitant Prices’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Unbelievably awful. Left without WiFi now for several days”

Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31

Comments

DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

10 Oct 2021

Absolute hell to get in touch with

Absolute hell to get in touch with. Virtual Assistant is a waste of time and energy. I am already sorry I transfered to them. When I finally got through the lady was very pleasant and helpful.

Not trueful

I have just changed to Shell through one of their agents who came to my house to discuss terms and conditions. The agent was very polite and pleasant and felt he was treating me fairly. He offered me £50 credit on my bill as a referral from my son, who has also just joined Shell, and £50 to my son. He also said my first payment would be one month after joining Shell. Both offers are untrue. When calling Shell they informed me no such offer should be made. I have made a complaint of mis-selling and awaiting the result. I thought this practice had disappeared, but it appears I’m wrong. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

1 October 2021

I feel very ripped off since shell took…

I feel very ripped off since shell took over first utility,  Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.

Broadband not adequate

Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021: SHELL BROADBAND

Bad Mistake

Wow so far so bad can’t get the sky q boxes to work! The broadband band drops out for some reason. The router is embarrassing cheap and a horrible design. The Wi-Fi range is poor so my kitchen Alexa will not work or my ring door bell. No one in the family is talking to me now as its so so so bad!! This was not a good decision by me, wish I stayed with sky!! read more

Trustpilot Reviews: Shell Energy is the worst of the worst

More extracts from Shell Energy customer reviews posted during the past 48 hours on Trustpilot: “Please help me to get out of this money cheating/stealing company!!!!”: “Fraudulent company. Beware! “: “Shell energy is the worst of the worst I’ve ever come across”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past two day on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 May 2021. read more

Current Shell Energy customer reviews posted on Trustpilot: “0 stars should be an option. The process of cancelling a switch from Eon to Shell appears to be a difficult concept for Shell to understand. Over 2 hours in total on hold, emails not responded to and poor quality service from the so called help desk. Avoid, avoid, avoid.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 March 2021. read more

Extract from a current customer comment posted on Trustpilot: “All the good reviews are faked”

Featured below are extracts from a negative customer review about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 FEB 2021. read more