Posts under ‘Exit Fees’

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Allyson: Location Devon: Date 2023-02-24

Comments

As with the majority of reviews, this company is simply the worst I have ever come across. Two weeks after signing up, my internet failed. After hours of being on the line and being passed from one person to another. Anyhow, after the most inept service I cancelled my direct debit and went to BT. AVOID THIS COMPANY AT ALL COST.

Reviewer neal: Location Wolverhampton: Date 2023-02-24 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

29 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid at all costs

I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty.  Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless).  I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off. read more

“Its like Fred Carnos Circus run by people with no idea on how to treat customers.”: Avoid at any price!: wouldn’t trust Shell to boil an egg.”

27 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Another fine mess by Shell.

Just had my first bill after changing to fibre broadband and it should have been £32.88 per month. I didn’t get a first bill and was told I was in credit from paying in advance for my original broadband package of 2mbps with Post Office when it was migrated.
So no get billed is £196.54!!!! I ring and spend over half hour talking first to a computer then to Nazeem who says I had a call out charge added. I said yes as Openreach left cables to 5 houses disconnected after moving a telegraph pole. I was asked again if I requested a call out, well obviously as I had no phone/internet! Nazem contradicts a previous message that said if the engineer is called out for any reason there is a charge! Shell already paid me a weeks compensation for loss of service and yet I am still billed. Also no mention of how much I was in credit from my pre-change-over contract. Its like Fred Carnos Circus run by people with no idea on how to treat customers. As someone else said, another Talk Talk type company. Avoid at any price! read more

“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…” read more

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

21 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

MOST USELESS COMPANY ON THE PLANET

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

– Incorrect invoices
– Backdated price increases
– Customer Service who ignore communications
– Refusal to provide full details of the tariff I was on
– An IT system which could not correctly download any bills
– An IT system which will not allow me to enter meter readings.
– An IT system with insecure login
– Payments listed on my account but not credited to my account. read more

“I must warn potential customers not to sign up with Shell Energy who have the worst customer service that I have ever encountered ( or even thought possible)”

21 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Incompétence

After they wanted to increase my monthly payment from £31 to £43 I decided to finish I was ask to return my Router in the pre payed bag at the post office & I got a recipe with a tracking number & a few days later it was delivered. But I received 2 emails saying I hadn’t returned it, I said you are wrong & gave them the tracking number & it’s taken 2 weeks to admit I was right. I did stop my direct debit otherwise they would have taken £30. I’m now with NOW TV at £21 a month & twice the Broadland speed. read more

“My broadband has not worked since the day it was installed. customer service is almost non-existant and you have to request a call back from a manager that just doesn’t happen. 4 weeks now with no internet, no refund, nothing.”: “THE CUSTOMER SERVICE STANDARD OF SHELL ENERGY BROADBAND IS DREADFUL. DON’T SIGN UP UNLESS YOU HAVE PLENTY OF SPARE TIME TO SPEND WAITING FOR YOUR CALLS TO BE ANSWERED AND BE PREPARED TO RECEIVE NO RESPONSE TO YOUR EMAIL OR WRITTEN COMMUNICATIONS.” read more

“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”

03 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot. read more

4 May 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

Have been trying to contact these for days, no-one answers phone or replies to emails, and live chat should be called dead chat, disgusting customer service

Awful service terrible I recently have…

Awful service terrible I recently have come over from the post office and everyone I call I am on hold for around 40 minutes to 1 hour absolutely disgraceful And the people there are rude and abrupt avoid shell energy !! read more

EXTRACTS FROM FULL REVIEWS BELOW: “PLEASE DO NOT EVEN CONSIDER CHANGING TO SHELL ENERGY BROADBAND.”: “Customer service a waste of time, just sitting in a queue to speak to someone… absolutely shocking AVOID !!”: “I am furious. Do NOT go anywhere near this disgusting company.”: “Beyond useless. Broadband keeps disconnecting, cannot get any help or advice or a resolution as unable to ever get through to customer services. Hours, and hours of trying. AVOID AT ALL COSTS.” read more

“This is a prime example of how Shell energy is extorting money from vulnerable and elderly customers. Is it any wonder how their FAT CAT GREEDY owners and management are able to share billions in profit while ordinary folk has to choose between food and heating? Please boycott SHELL ENERGY and stop these greed-ridden fat cats from getting fatter and wealthier while ordinary people starve and freeze in the dark!!!”: “Support Ukraine, support planet Earth, boycott Shell.”

15 APRIL 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Pathetic

Pathetic, incompetent, ignorant useless company. You thought Post Office Broadband was bad? Shell are even worse. Should not be allowed to operate in the UK, they’re on the level of a backstreet spiv. Avoid.

I was moved over to Shell when my last…

I was moved over to Shell when my last energy company went out of business. I then had to wait for a couple of months until they got around to talking to me. I then had both Electric and Gas pre-payment meters fitted. I got my electric card within 2 days but, after 5 months, I am still waiting for my gas card. My smart meter does not work and they are demanding that I pay them an estimated bill of £290.00. I have spoken to them and explained that I cannot possibly owe anything like the amount they are demanding and I also asked why my Gas card had not been sent to me. However, they are not interested in the mistake they have made, they are only interested in forcing me to pay £290.00 which they know is simply extortionate. This is a prime example of how Shell energy is extorting money from vulnerable and elderly customers. Is it any wonder how their FAT CAT GREEDY owners and management are able to share billions in profit while ordinary folk has to choose between food and heating? Please boycott SHELL ENERGY and stop these greed-ridden fat cats from getting fatter and wealthier while ordinary people starve and freeze in the dark!!! read more

12 APRIL 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Terrible

Terrible, the internet is on and off, when you call the customer service, it takes more than 20 min and then they never find a solution for you. They said they will send someone to check and the person never finds anything and then they charge you like 60£ for the visit..Still no solution to your problem.

Absolutely shocking

Absolutely shocking. Would give zero stars if able!! read more

11 APRIL 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

AVOID AT ALL COSTS SHELL ENERGY

Well what a company hours to get through left without broadband then the rudest of customer services I’ve ever had, they dod not care that I had lost money through lack of supply and just fobbed us off. Never again will we have any dealings with shell energy or any of there products. Customer service was appalling and they said they did not care what we put so to me that says a lot about what they think about there customers cost me 2 days wages as I could not work from home read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“THE LEAVING FEE (LMFAO!) OMG dont even get me started on that. They have no customer service, awful reliability and then have the cheek to try and charge me £270 leaving fee…“

Reviewer: S c: Location East Yorkshire: Date 2022-03-18

Comments

Absolutely ridiculous excuse of a company! They tried to charge me £84 for a missed engineer appointment which I was in for. I spoke to so many people through live chat and by calling customer service and they kept saying it was sorted but nothing got sorted. This issue started at the end of January and has just about been sorted today. They said all they could offer was an apology because of how disorganised this company is. Avoid!! read more

28 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell energy broadband never go near…

Shell energy broadband never go near them,carried my land line number over to them but they me a new number it’s belong to someone else, Ongoing complaint but I phone they never answer me, one day try to phone from 1.30 to 8 pm still won’t answer, my answer to you never touch Shell energy, customer services is just crap, crap, crap. read more

12 March 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi doesn’t work. Getting support is impossible!

I had Shell Energy broadband installed yesterday after waiting a week for an engineer. The internet connectivity seems ok, but the WiFi won’t switch on. Connecting with the support last night on webchat was painful. It took 2 hours to get to an agent, who then brushed me off with *switch on your WiFi” and “have you tried your username and password?” Before dropping the call. I’ve been holding for their telephone “support” for over an hour. read more

1st March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Absolutely awful

Absolutely awful! Rude staff, was constantly fobbed off, was hung up on twice very unprofessional

EVERY 5 STAR REVIEW HERE IS…

EVERY SINGLE 5 STAR REVIEW HERE IS FAKE! Why is this practice allowed on trustpilot?

After reading through the reviews here I noticed a pattern that all the positive ones use a Shell Operative name in the same way. Most are written by non English writers and its obvious they are fake. Talk about lazy. At least make it look a little bit real! read more