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Posts under ‘Crap Broadband’

Awful signal from Shell Crap Broadband

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Jamie: Location: Herts: Date: 2021-11-16

I agree with others don’t touch them with a barge pole. Awful signal, have had to concede and pay to be let out of the contract. Grumpy and impatient customer service, no doubt in part because they must have so many disappointed customers to deal with. Should never have made the change. Especially given the damage the company has done to the environment over the years, I should have known better. AVOID.

Reviewer: Paul W: Location: Herne Bay: Date: 2021-11-16

The broadband speeds have never matched those that I signed up for, never even reaching the lower end of the range. Since beginning of October I am sometimes operating on less than 1Mbs. Customer service take more than a week to respond and the chat service can’t intervene with an open complaint. Six weeks of seriously substandard service, although, of course, they do regularly take the monthly subscription. Shocking, do not touch this company! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband: Customer service appalling. Internet speed useless

Shell Energy Broadband Reviews posted on broadband.co.uk

Reviewer: Vic: Location: Croydon

Date: 2021-11-18

A complete scam. They offered me a quality internet and it never gave up. And when I wanted to go out with them they sent me a bill for 337 pounds. Not even gasoline will I buy the shell again. They are thiefs.

Reviewer: Susan: Date: 2021-11-18

We only got it installed last few days after being harassed by staff in Curries informing me I’ll get same as sky for less £. Absolute ********.
Avoid Shell broadband….forever on phone to them with no results and threatened with penalty if breaking contract….money well down the drain. AVOID THEM LIKE a PLAGUE. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Absolutely rubbish broadband low speed Internet

29 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Absolutely rubbish broadband.low speed…

Absolutely rubbish broadband.low speed Internet. Over charging money without telling customer. will never recommends to anyone.

New customer

New customer, service didn’t work from day one, insisted they would charge me from day one. Then they tried to charge me a further £65 to get an engineer out to fix a problem that they hadn’t solved whilst setting up the service. Its a front for talk talk, shambolic customer service, wouldn’t use again. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband is Dreadful

24 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Never again!

I have been a customer with Shell Broadband for 2 years and on the verge of changing to another provider. When I moved house I took my broadband with me. They continued to charge me for my old account aswell as my new account for 4 months. I am still fighting for a refund of over £120 and still receiving rude emails telling me I owe them money! I will never use Shell again. They are terrible!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell, another terrible energy provider

24 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Another terrible energy provider

Having being transferred to Shell energy because my previous energy supplier went bust I’m concerned that I’ve been moved from one horrible company to another one the customer service is disgusting and the operators don’t have a clue about customer service looks like I’ll have to switch to another provider as soon as possible more stress and misery to ensue courtesy of SHELL energy read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband dreadful and unfit for purpose

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Shell Broadband is to be avoided at all costs

Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation is read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

SHAME ON SHELL ENERGY

19 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Avoid!!!!

Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back…. SHOCKING

The worst company for customer…

The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband nothing but trouble from the start

12 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

The worst company ever

I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs

Disgraceful and unapologetic Customer Service for errors

The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy a Terrible company, avoid at all cost!!!!!

12 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Don’t set up account with them they will scam you !!!

Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Hoodwinked by Shell Crap Broadband

8 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Wow – so not my experience

Wow, these reviews are good. I was hoodwinked into taking out another year as a ‘technical’ IT guy came on the line & said he had ‘adjusted’ it so SKYPE would work now. I know, I’m a fool to believe this trick. It doesnt work, nor does streaming & the broadband is so slow it cuts out trying to download photos on facebook. I just wanted to cancel the rest of the contract, as I’m now using a works line for everything but the cancellation fee is for the full contact length. ie I’m stuck with a crap service until July. BEWARE – no scruples about taking your money for nothing. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Appalling Company, Shocking Service

4 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Appalling company

Appalling company, customer service is non existent. They emailed me to inform me that I had requested a change in my tariff, which would result in an increase in charges. They could/would not provide the evidence that I had made this request (because I had not) and ignored my emails requesting information regarding such but instead continued to email me to advise my tariff would be changed in line with my request! They did not provide a working smart meter from the beginning of the contract as stipulated in the terms and after 3 months of my regular emails and phone calls to them requesting that I receive either a working smart meter, or the one initially supplied be placed or repaired, I finally received an email to say we can’t fix it or replace it, you will just have to manage without!!! Shocking service, I will be leaving this company as soon as my contract expires. I DO NOT RECOMMEND THIS COMPANY AT ALL. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

First Utility to Shell Energy, Still Awful

5 Nov 2021:

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

First Utility to Shell Energy. Still awful.

Several years ago I was a First Utility Energy customer as they were the first supplier in a new build.

Customer Service was awful.

Bounce forward a few years, add a takeover, and a bankrupt energy supplier into the mix and I see that little has improved.

Live Chat where the agent does everything bar answer the question. Then asks me again and again what the query is even though I spelt it out for him. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband is really really bad

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

27 Oct 2021

Sorry to say

Sorry to say, the broadband is really, really bad. Keeps dropping out have to keep re entering password, locked into a contract.

AVOID AVOID AVOID do not use this…

AVOID AVOID AVOID do not use this company to supply your broadband, we got up this morning to find that we had no broadband service. Having spent around 2 hours on the phone to Shell Broadband to try and get to the bottom of the problem. They say that we have been switched to a new supplier, when I asked who had authorised this switch they couldn’t give me an answer. It certainly wasn’t us…..Furthermore they have also informed us that we will now have to wait for 2 weeks to be reconnected. We have not received any communication from them with regards to this spurious disconnection.
We have the receipt for our account which has been maintained throughout the contact. As we are working from home we now find that we have no broadband access, when I asked for compensation for mobile data, I was told that I would have to fund the extra cost, and that they would look at this disconnection at their leisure. Even though mobile data isn’t really a workable option. We have been given the two fingered salute by this completely incompetent broadband provider.
When will Ofcom start to do the job that they are meant to be doing and dealing with these companies in a robust manner.
I asked to speak with a manager regarding this disconnection and was informed that I will receive a call back within 24 hours. Meanwhile we intend to switch supplier. But it would appear that they are all cowboys. Where are OFCOM.I will keep this post updated. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Don’t Use Shell Energy Broadband

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Oct 2021

Left without internet for days

My service was activated before my router was sent out, leaving me without internet for days. They seem to think this is acceptable as they sent my router out on the day of activation with only 48-hour delivery, and it still hasn’t arrived. This is costing me so much in lost work but all they’ve offered me is £20 compensation for potentially 4 or 5 days without internet, and initially claimed that everything was ok. I’m having to spend loads topping up my mobile data. I’d advise people to avoid, or make sure their router arrives well in advance of the activation date. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband a front for TalkTalk?

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

18 Oct 2021

Just had my distraught daughter on the…

Just had my distraught daughter on the phone to say she’s been cut off with her broadband when she’s received no bill, the attitude of this company on the phone is a disgrace, complaint was put straight in and they closed it straight away, going to have to seek redress elsewhere and look for a more reputable company!

Shell Energy Broadband and why I came to my 1 star rating read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

SHELL CRAP BROADBAND: Unstable internet connection, very poor support

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 October 2021

Absolutely terrible experiences with…

Absolutely terrible experiences with this company! Unstable internet connection, very poor support and after 3 days of waiting for their engineer (the whole afternoon off work cause of this scheduled appointment) and he didn´t arrive. Avoid!

Shell Broadband

Unprofessionally dreadful behaviour by the management of this company’s telecom division caused me to cancel a contract with it going back several years. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell broadband understaffed, under-equipped and under trained

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

10 Oct 2021

Shell broadband are the worst ever

Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too. Avoid this at all costs read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell broadband the worst ever

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

Shell broadband are the worst ever

Shell broadband are quite simply a complete con. My live date was 24/8/21 and all I got was sorry this and sorry that for the reasons they couldn’t connect it all up. It’s now 6/10/21 and I’ve just had to cancel it all together as it’s still not fitted up or connected. I advise anyone to not use this company as they are literally thieves. They are the worst service I’ve ever ever seen . There live chat and phone operators are incompetent to athe highest level. They push you to every department passing the buck all the time. It’s a shocking service and I have contacted bbc watchdog to make them aware of it too . Avoid this at all costs read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

ISP Shell Energy Broadband Drop Promise of No UK Price Hikes

ISP Shell Energy Broadband Drop Promise of No UK Price Hikes

ISPreview: Monday, October 4th, 2021 Energy provider and UK ISP Shell Energy has updated the prices of their broadband packages (ADSLFTTC and G.fast) and also dropped their previous promise for “no end-of-contract price rises.” In addition, Shell has adopted BT’s approach to annual price hikes, which will see prices rise each year by CPI (inflation) + up to 3%. Previously, Shell’s website said that prices for new customers would only increase each year, from 1st April 2022 onwards, by just the rate of inflation, but they’ve now added the additional mention of “up to 3%” on top of that increase. FULL ARTICLE
royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

When will this nightmare end?????

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

1 October 2021

I feel very ripped off since shell took…

I feel very ripped off since shell took over first utility,  Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.

Broadband not adequate

Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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