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SHELL ENERGY ‘ROTTEN, RUBBISH BROADBAND!’

SHELL ENERGY ‘ROTTEN, RUBBISH BROADBAND!’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Martin: Location Peterborough: Date 2022-05-13

Comments

I have been with SHELL Energy Broadband now for three terrible months. I had no choice because they took over my Post Office B/b account and I could not leave. I have nearly a year left on this rotten system.
For some reason, it is far, far worse than it ever was. The Post Office was not good but this is a absolutely abysmal. Even short downloaded programs off YouTube continually stop with that “Loading” message.
Music videos just stop midway and take over 5 minutes to load in many cases. I have just tried to watch a SKY NEWS clip on YouTube which is 1 minute 45 seconds long. It took nearly 4 minutes to load and then kept stopping! Trying to contact Shell on the phone is totally pointless and Emails get no response. THIS IS ROTTEN, RUBBISH BROADBAND! Do yourself a big, big favour and go elsewhere for yours! Stay away from SHELL, whatever you do! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell broadband doesn’t have a category in Trustpilot. Why? Could it be that there are ZERO satisfied customers?

Shell broadband doesn’t have a category in Trustpilot. Why? Could it be that there are ZERO satisfied customers?

24 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell broadband doesn’t have a category…

Shell broadband doesn’t have a category in trust pilot. Why?
Could it be that there were ZERO satisfied customers since their takeover of various broadband ISP’s? Certainly there seems to be someone (apparently from shell bband) monitoring the 1 star reviews and complaints here in the shell energy category. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Plc CEO Ben van Beurden frankly admits that all is not well at Shell Energy

By John Donovan: Tuesday 23 May 2022

During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell. 

Shell Energy ranked as one of the worst companies in terms of *customer satisfaction

Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.

The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis.  read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Signal is Pants

23 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

We have just moved house and gone with…

We have just moved house and gone with shell broadband, the signal is pants out of 6 days of it we have had signal for 1 day, took me 55mins on the phone just to get somebody to speak to me and couldn’t do anything about it, arranged a call back next day and that night we had a clean signal but nothing since. I just want to leave now cos this is costing me for something I can’t receive. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Customer Service? Don’t make me laugh

“Shell Energy Customer Service? Don’t make me laugh”

17 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

CUSTOMER SERVICE DOESN’T EXIST

Am a new broadband customer, but broadband keeps cutting out and slow, tried many times to ring them to cancel, but no answer to their call center. Very bad experience from start, their customer service doesn’t work either online or via phone calls.

Very stiff customer service from a rude… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Absolutely awful customer service. Shell Broadband has never worked

15 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely awful customer service

Absolutely awful customer service. Broadband has never worked, refuse to let you cancel or refund you. Long waiting times to speak to anyone yet cant ring you when you report an issue!

Yet again disgusted with this company

Yet again disgusted with this company. I have contacted them regarding my energy bills going up and up and each month they want more and more. I live alone don’t use my oven anymore only shower twice a week wash up in the sink use my washing machine once a fortnight, I pay £110 per month and now I amin debit. They do not answer my emails and if I am ever luckily enough to speak to a agent I can’t understand them as they are mainly Indian and having hearing problems it’s very very difficult. I am aware of the situation but my neighbour uses much more energy than me and has 2 at home and visitors nearly every weekend using all his entertainment facilities. He is with British Gas and only paying £80 a month. How do you think I feel when I see what profits they have made in a few months and yet I suffer daily worrying. I might as well be dead and I’m sure when the next rise I energy comes and winter I will be I just can’t continue they are a totally disgusting and terrible company I wish I could move to someone else who cares and helps pensioners suffering I also on a debt management plan since losing my husband suddenly. I didn’t want to give them any stars I would love to give minus but you don’t give us the facility to do this. A money grabbing load of lying hypocrites a blood sucking vile company. They are ruining any sort of I should at the age of 81. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband an ‘Absolute terrible company’

Absolute terrible company. Don’t get Broadband with this company, they recently took over Post Office Broadband….. and ruined it. They are a complete rip-off.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Plumster: Location North Lincs: Date 2022-05-12

Comments

Absolutely useless. My 80 year old mother has been constantly chased by them for payments she has already made and threatened with being cut off – happens every month. When you try and phone customer services they don’t know what they’re doing – you have to wait over 45 minutes to get through and they usually cut you off anyway. It’s nothing short of harassment – I’ve never known such a useless company read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell PLC trying to hoodwink/extract additional profit from elderly bereaved customers?

“Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners.”: “customer service received from them, was charged for 3 months broadband even though i had switched supplier, takes 3-4 hours to get an agent online…”

13 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Utterly shocking customer care

Utterly shocking customer care. 55 minutes on hold then silence, cut off. Charge 3 times what BT do and prey on vulnerable pensioners. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Broadband.co.uk toxic review verdict on Shell Energy Broadband

“The worst company i have ever dealt with. Customer service non-existant.”: “Shocking service, speeds were 34.9mbps to 0.04mbps and unable to load internet page unless within two metres of their ‘premium router’.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dsmith: Location Barnsley: Date 2022-05-10

Comments

only gave 1 star as no option for zero. shocking service wouldn’t recommend can’t wait to leave. Took over from post office in feb and had nothing but issue and bad service since read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant.

Trustpilot verdict on Shell Energy Customer Service: Awful, Abysmal, Abominable, Ambivalent, Atrocious and Arrogant.

12 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broadband – Don’t do it!

Shell Energy Broadband have to be the worst company I’ve ever had the mis-fortune to deal with. I was moved from the Post Office to Shell Energy and decided to leave.I have wasted approximately 2 days of my life trying to speak to customer service, retentions, complaints and then around the same merry go round… Passed from one incorrect team to another, arrogant staff who don’t give a toss. If you like poor customer service, then Shell Energy Broadband is the leaders. They may be cheap, but please be aware that if you ever need to talk to them then be prepared to waste hours on the phone trying to get through and even then, you’ll be handed off from one incorrect area to another………Just don’t do it read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Worst customer service I have ever seen

9 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service I have ever seen.

Since the start of April I have been trying to inform Shell Energy Broadband of the death of my mother and their customer services will not answer the phone or read their Emails. Then on Saturday 7th May they send my mother a bill with a due date of Monday 9th May. These people are not fit to operate an essential service. Needless to say, I will not be taking over my mother’s contract. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband under fire again

7 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I do not recommend for broadband

I do not recommend for broadband at all, my contract is so close to ending and all we have are internet problems, not to mention there were times I did not even get the correct speed promised. Internet keeps dipping and I have a 75mb line and only getting like 16mb. Not impressed so glad I changed suppliers.

Been trying to get in contact by phone… read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does Shell Energy Customer Service Actually Exist?

6 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst customer service ever

Worst customer service ever! 3 x calls, all over an hour and still no answer from customer services! Disgusting!! no other way for my 82 year old client to contact them – the worst customer service I have ever experienced and I have experience of dealing with DWP and HMRC – these guys are muppets! Do not use!!

Awful Company to contact

I have waited for 50 minutes, twice, waiting for Customer Service (does it actually exist?) before having to hang up. I need to sort out my late Mother’s account after receiving a statement showing a CREDIT, but with a demand to pay. It seems her phone service with the Post Office was taken over by Shell Energy. Life is distressing enough at the moment without navigating a large Company like Shell not having a half decent way to help me sort out my query. Appalling! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Chimpanzees could do a better job than Shell Broadband Customer Services

04 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

was switched from post office broadband…

was switched from post office broadband to shell when they took it over and my contract end is going up £13 a month for the same broadband I had before! I also was told the next bill would be for 3 months and would be taken by DD. Not only that I have tried numerous times on the shell web site to get chat and they told me just call customer service. Have tried and all I listen to is music for over 50 minutes so gave up. Impossible to speak to a live person. TERRIBLE AVOID AT ALL COSTS read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

USELESS SHELL ENERGY BROADBAND

03 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Once again tried to phone Shell Energy…

Once again tried to phone Shell Energy on numerous times, still won’t answer my phone, emailed me again about my complaint to phone them still waiting, incompetent bunch of stupid morons, chimpanzees could do a better job, never go near shell Broadband customer services stinks.

Useless

I was one of the poor saps who were transferred from Post Office to Shell Energy broadband when PO sold out. All ok until the final transfer on 8 March. All downhill since then. Password not accepted, told to check caps lock and re-enter correct password! Still not accepted, so click on ‘forgot password’, give alternative email address and get validation code. Enter that, then new password. Sometimes works mostly does not. Have phoned, emailed (tried live chat but they do not have access to the account so what’s the point of live chat?). Have complained to Shell but no response yet. Have now complained to the Communications Ombudsman . Shell customer service is either diabolically poor or non existent. Would give zero stars if I could. PLEASE DO NOT GO TO SHELL ENERGY BROADBAND. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Does anyone know how to contact Shell Broadband Customer Support?

“Does anyone know how to contact them, been out of action for nearly 1 week…?”

30 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broken Shell.

If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

AVOID SHELL ENERGY AT ALL COSTS

AVOID SHELL ENERGY AT ALL COSTS

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely terrible customer service

Absolutely terrible customer service. When you ring every agent tells a different story they promise to call back and don’t . Very frustrating just can’t get passed young uninformed agents and they won’t pass on to a superior just can’t get answers !!

AVOID this supplier at all costs

Shell Energy caused me untold problems when I moved out of my flat. Instead of closing the account after I’d paid in full, they kept the account open, continued to charge me AND the new tenant so essentially running two accounts on one property. Given I wasn’t living in the property and having passed on all the details of the new tenant, Shell kept texting me to tell me to make a payment, eventually threatening me with creditors, despite not living in the flat, and having paid in full on my departure. This situation was incredibly stressful, and it transpired that the new tenant was ALSO being charged. In the end she had to pay two bills, one of £333 for the bill in my name, despite me having left months ago plus her ongoing direct debit. That bill was eventually refunded but it took months to get it resolved and in the mean time Shell was charging two customers for one energy supply which is terrible. Therefore my advice is AVOID SHELL ENERGY AT ALL COSTS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband is diabolical. The worst EVER!

Shell Energy Broadband is diabolical. The worst EVER!

27 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Appalling broadband

Appalling broadband. The worst EVER! Never any issues when was with Post Office Broadband, so…, with Shell, drops literally every few seconds. My dad lives in a modern property, and I have a good and strong, modern phone and laptop, so it is not a case of needing a signal booster, or any such the likes. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Terrible broadband, terrible customer service from Shell Energy

21 APRIL 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

terrible broadband, terrible customer service

Got broadband through Shell. Speeds are far less than what was advertised, the internet routinely cuts out for extended periods of time, and is generally barely usable. Waited more than a month for a response to email. Customer services are mysteriously always “experiencing a higher number of requests than normal right now” when I want to talk to them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband ‘Next to useless’

18 APRIL 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

This would be minus 10 if could be

This would be minus 10 if could be
Customer service crap
Communication abysmal
Speed of replying snailpace.
We were swapped to this company after ours went bump.
No notification.
Avoid this company.
Also same experience with Shell broadband.
Offered us goodwill gestures on both accounts of £25.
As admitted they were in wrong
Also £75 goodwill gesture to account.
All cancelled when I said I was reporting them to ombudsman!!! Petty. And childish.
I have reported them.
So go with them at your own peril. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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