Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 20 Sept 2023

Reviewer Pierangelo: Location Glasgow: Date 2023-08-23

Comments

I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.

After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.

With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more

4 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Failed broadband activation- Third complaint

Activation date 27th June – No broadband. No updates, apologies from Shell, no emails, no notifications. I complained on this forum yesterday and requested to speak to a manager. I was told by Sara I would receive a call from the team as soon as possible. Sat in all day yesterday and of course received no calls whatsoever…

I’ve now had to resort to contacting Openreach for updates…

Shell, you are an appalling company of blatant lies, deceit, fobbing off and misinformation. Shame on you. read more

4 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Merseyside: Date 2023-06-07

Comments

Nightmare. I only found out that the post office internet had been sold to Shell after investigating why my Internet had started to run slow and keeps dropping out all of the time. It’s been down for 5 hours again today and I am lucky that wasn’t during work. Expecting to get no help again from customer services.

Reviewer Joao Paulo: Location Spalding: Date 2023-06-07

Comments

very disappointed as we work from home they couldn’t sort my problem over the phone. Was clear a problem with router, asked to send a new router to sort the problem instead they said a booster would be a better option. 8 days until receive the booster that still not sorted my problem. My only option was sign up to a new broadband that actually works with better speed and took them 1 day to come here and install everything. Shame on shell and shame I still have 10 months left to pay for internet that is weak and no need anymore. don’t go for shell read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

23 June 2023

Reviewer: S B: Location Scotland: Date 2023-05-24

Comments

Utter nonsense. I was tempted in by low prices, but dont be fooled, those prices will be jacked up within a month or two. In combination with a truly terrible intenet service, was promised 70mbps downloads in truth its about 4 or 5mbps, which is a tiny fraction of advertised, and a wifi signal that drops out hourly for random amounts of time, it really is an utter waste of money. was previously with sky at same address, never had these issues. read more

“…expensive, poor connection, poor customer service, expensive termination of contract, unreliable – very much not recommended…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Comments

Currys PC World sold me Shell’s broadband package on 29/04/23.
I had a confirmation email from Shell that my Internet service will go live on 17/05/23. They sent me the router on 13/05/23 but they didn’t send the optical network terminal (ONT) neither booked an engineer to set up the router.
I’ve contacted their customer service on 15/05/23 (23mins) call to inform them that they still need to send the ONT and booked an engineer. The staff I’ve spoken to guarantee me that somebody will ring for this matter…. nobody rang. read more

Published 3 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Natalie: Location: London Date 2023-05-12

Comments

Customer service is horrific. Made it difficult to cancel. Unresponsive to messages, except for when it might be of benefit to them to respond. Far better suppliers available out there.

Reviewer JB: Location Portrush: Date 2023-05-11

Comments

Couldn’t even provide service -failed. 3 promised dates yet have yet to see service provided. I sat in 10 days for engineer – no dates ever given . If I could give zero stars⭐️I would. They offer £100 to spend in Shell Service Station yet have not computed that there are none in Northern Ireland. They sold off their garages here. Go figure!!! read more

Published 26 May 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Fred Darlow: Location Bridgwater: Date 2023-05-04

Comments

Absolutely diabolical. Never have I ever had such hassle setting up a service. Shell are undoubtedly the worst Broadband provider the planet has to offer.

The router arrived over a week late, The service which I was informed was live didnt even work when the router did arrive. Upon trying to close my contract before the first bill even came through, they’re attempting to charge me the closing fee of £308 despite the fact that I havent even been able to use the service through no fault of my own. Truly despicable, absolutely useless. If you have the option between Shell and no broadband, youd be better off with no internet. read more

21 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do not use shell broadband & phone

Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them

DO NOT USE SHELL ENERGY

I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more

POSTED 16 May 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Zoe: Location Southport: Date 2023-04-19

Comments

I have been without broadband for a week now. Shell finally sent me a new router on second class service even though I said it was urgent it was sorted. Customer service completely unhelpful. Shame I have to wait 7 months until I can leave them. 5 days since the router was sent and they refuse to contact Royal Mail for an update.

Reviewer Ian Snape: Location Stafford: Date 2023-04-15 read more

Frustrated broadband customers face poor service and rising costs

Shane Hickey: Mon 8 May 2023 09.00 BST

theguardian.com

When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.

Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.

“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says

“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.

This will have a familiar ring to it. Communications regulator Ofcom announced that the company was the most complained-about broadband and landline provider for the final three months of last year. read more

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 1st April 2023

Reviewer Peter: Location Looe: Date 2023-03-08

Comments

Shell took over from Post Office broadband. Since then the internet service has got worse and worse. The speeds are terrible and the connection keeps going down. Last straw was when they suspended my account by mistake and admitted it had been their fault. Now raising prices at an inflation busting rate. Avoid

Reviewer Annabel: Location Larkhill: Date 2023-03-07 read more

“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 28 March 2023

Reviewer joe: Location Runcorn: Date 2023-03-03

Comments

total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud

Reviewer MG: Location UK: Date 2023-03-03 read more

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Allyson: Location Devon: Date 2023-02-24

Comments

As with the majority of reviews, this company is simply the worst I have ever come across. Two weeks after signing up, my internet failed. After hours of being on the line and being passed from one person to another. Anyhow, after the most inept service I cancelled my direct debit and went to BT. AVOID THIS COMPANY AT ALL COST.

Reviewer neal: Location Wolverhampton: Date 2023-02-24 read more

This company are without question the worst company I have EVER had the misfortune to have any dealings with. Shell Energy and broadband are nothing more than a bunch of cowboy liars…!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

13 March 2023

Reviewer Martin: Location Kingston upon Thames: Date 2023-02-22

Comments

Stay clear! I moved over from Virgin Media and had absolute terrible broadband speed from the get go. It was an absolute nightmare to get in touch with support.
First I tried the phone, just to wait ages in a holding loop to then having the line suddenly interrupted when I was finally talking with someone.
Then I tried email and nobody answered for a week. And even then it was a very slow back and forth with them not taking it serious.
Finally reached someone on the phone, just to be told it must be the WiFi router and I should reset it and connect it to another outlet. And after I’ve done that, I had to wait again for hours to talk to someone.
I then tried to cancel as it was an absolute nightmare, and they just outright rejected it. Months later after the communications ombudsman, finally someone came out and fixed it. Speed is now perfect, but too late, because I had to extend Virgin Media as the Shell line wasn’t working. read more

A product that doesn’t work reliably and a router that drops the WiFi completely in the next room.  Avoid this company and product at all costs.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

10 March 2023

Reviewer Joanne: Location Leeds: Date 2023-02-15

Comments

Absolute joke of a company message you 5 days before installing to say they cancelled order after waiting 2week STAY CLEAR

Reviewer Ron Bell OBE: Location Blackpool: Date 2023-02-14

Comments

Absolutely disgraceful service that pass you round in circles with no solution. read more