07 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Not even worth one star

The worst I’ve ever seen. Wifi drops and won’t reconnect for up to an hour (so far) no matter what I do, you have to stand next to the router for a strong connection, calls made with wifi drop randomly and either don’t reconnect or reconnect and are then patchy and bad quality and you can’t use it for games or calls if another person in the house is doing the same. Absolutely terrible company and I’d advise anyone who’s thinking about getting with them to look literally anywhere else. read more

Current

Shell Energy appoints Tony Keeling as CEO as Ed Kamm steps down after nine years

Molly Lempriere: Deputy Editor, 02 Dec 2021

Shell energy has announced Tony Keeling will be taking over as CEO of Shell Energy Retail from Ed Kamm, who will step down in January for personal reasons after nine years at the company.

Keeling has two decades of experience in the energy sector, including working as COO and then managing director of SSE Retail, which included leading SSE through its integration with OVO Energy.

Colin Crooks, VP New Energies Europe, said he was pleased to welcome Keeling to the role, adding that his “experience in energy retail and customer centric approach will be valuable additions as we focus on supporting households’ transition to net zero emissions.” read more

12 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Don’t set up account with them they will scam you !!!

Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Shell broadband is the biggest fraud I have experienced.”: Ceo Colin crooks he certainly has the right sir name!”: Ben van Beurden, CEO Shell, should order a complete review and overhaul of this part of the business as it is a disgrace.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 June 2021. read more

Some extracts from current customer comments posted on Trustpilot: “Trustpilot Verdict on Shell Broadband: Snail Mail is Faster Than my Internet”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 07 JAN 2021. read more

Hurrah…..we have our county court date papers in the post this morning. Finally they are going to have to address the issue…. I shall keep you all posted. Please scroll back on here to see the debacle which is Shell Energy. Don’t do it folks… Don’t do it….find another provider.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell rebrands Hudson Energy as it continues to expand its offer to businesses

Molly Lempriere: Deputy Editor, Current±: 10 Nov 2020

Hudson Energy is to rebrand as Shell Energy, a year after the utility arm of the international O&G major acquired it.

The move comes as Shell Energy looks to expand its offer to businesses across Britain it said, including its 100% renewable electricity offering.

Hudson Energy’s existing customer contracts – around 200,000 as of 2019 – will not be changed, and their supply will not be interrupted. But they will be able to access natural gas, green gas and other bespoke cleaner energy solutions, Shell Energy said. read more

From the shellenergy.co.uk website

Impact of COVID-19 (coronavirus)

An update from the Shell Energy team as of 4 August

We’re continuing to closely follow government guidance on COVID-19 (coronavirus) as the situation develops. During this time, it’s important that we each do our part by staying at home as much as possible and practising social distancing. Almost all of our employees continue to work from home, providing support for our customers. We spoke to Shell Energy COO Judith Burditt to discuss how we are helping customers through the coronavirus. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 August 2020.

I think the CEO’s surname is quite…

I think the CEO’s surname is quite fitting with how this bogus company operates. Mr Crooks! How ironic. Stop chasing people for money you are not owed, making up sums and ruining peoples lives. You should be ashamed of yourselves!

SLOWEST BROADBAND SPEEDS EVER! DIAL UP IS FASTER!

We moved to shell energy with just the basic plan but their “fast broadband” is a joke! If I used a dongle or dial up it could not be any slower! It can take my laptop from 45 minutes to over an hour to load up. I thought it might be my laptop but I went and bought a new one but no difference! They sent us anew modem but again no difference, still taking up to an hour to load up on a morning! When it does load it it is constantly freezing. Apparently although it says you are getting the right speeds going in, it depends on what actually comes into our house and they might not be the same! In our case they are not! The phone rang once the other day then rang off. Then they email a couple of day later and say we tried to contact you but to no avail!!!! WHAAT! I am still waiting for them to actually contact me and sort out the issue! had I known they were the same as TALK TALK I would never have signed up with them! read more

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

Alice Grundy Junior reporter, 02 Jun / 2020 15:38

Shell Energy has launched two new tariffs, both of which, it says, are to be carbon neutral.

The ‘Go Further’ tariffs are to provide carbon neutral electricity and gas, relying on certified carbon credits from projects that protect or enhance forests around the world for their carbon offset status.

Each carbon credit, it said, represents the avoidance or removal of one tonne of CO2 and is to be subject to a third-party verification process. read more

YORKSHIRE and Humberside has reached a tipping point when it comes to electric cars, with the majority of consumers in the region (71%) now ‘considering’ purchasing one for their next vehicle.

The findings from Shell Energy come after the Government announced plans to bring forward the ban on the sale of new petrol, diesel and hybrid vehicles by five years from 2040 to 2035.

Of those surveyed in Yorkshire and Humberside who said they would consider an EV as their next car, 81% stated that a desire to ‘do their bit for the planet’ made an EV more appealing. read more

Worst company!

This company is employees liars and greedy people. They lie to get commission and trick people into going for expensive tariff.
SAVE your TIME and GO SOMEWHERE ELSE!!
They do not care about the elderly, the single parents or any vulnerable customers.
Speaking to them on the phone is a nightmare.
Nothing they say is consistent across the business. It’s actually RIDICULOUS! These guys will go bust and crumble very soon.
They work with ACN who lie elderly to joining them in the most EXPENSIVE TARIFF and also tariff that have and home bundle are SCAM! They claim you get a free goody but if you look at your tariff rate. ITS RIDICULOUSLY HIGH! You pay for the item via Standing charges and unit rates. GREEDY! read more

• Alice Grahns

• 14 Jun 2019, 11:00
• Updated: 14 Jun 2019, 14:16

SHELL Energy has been forced to pay £390,000 in refunds and compensation to thousands of households for overcharging on bills after the price cap kicked in.

The supplier, which rebranded from First Utility in March, overcharged roughly 12,000 customer accounts a collective total of £100,734 between January and March this year, regulator Ofgem found.

The price cap was introduced in January, and was aimed at saving 11million households on poor-value tariffs about a billion pounds a year. read more