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Shell Broadband Erratic speeds, Constant drop outs and disconnections, Abhorrent customer service

“Shell Broadband Erratic speeds, Constant dropouts and disconnections, Abhorrent customer service”

24 Jan 2022

The content above and below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Broadband Review – Simply Terrible

Shell might be slightly cheaper but my god do you get what you pay for….

– Erratic speeds, very rarely as advertised
– Constant drop outs and disconnections
– Abhorrent customer service read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I am sorry, but my experience with Shell energy today has been beyond belief

24 Jan 2022

The content below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Can’t fix their own mistakes

I moved home and left Shell. My bill has been incorrect for 6 weeks. I explained I would not pay my final bill until it is corrected.

I have phoned multiple times, spent hours of my personal time to proactively solve this. Despite several promises from multiple agents my bill has never been updated.

I am now being threatened with debt collectors and damage to my credit rating. I have ran out of time and energy and am just going to pay the bill. Terrible performance and a company I will never go with again no matter the cost. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Crap Broadband (Reviews JAN 2022)

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Absolutely awful. Speed is poor 8mbps, frequent cut outs, can’t use Netflix, Eurosport or Player…”: “Zero review as find this company terrible…”

Posted 24 Jan 2022

Reviewer: Paul: Location Whitstable: Date 2022-01-20

Comments

Avoid at all costs. They have onerous terms and conditions (small print) which they use for hidden charges. Expect to pay more!

Reviewer Andrew Williams: Location – Redditch: Date 2022-01-19 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell broadband is the worst company I have ever dealt with

Shell broadband is the worst company I have ever dealt with…

19 Jan 2022

The content below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Shell broadband is the worst…

This is the worst company I have ever dealt with.
I moved house, asked them to cancel my account and send me a bag to send the router back. I had to call them 11 times to ask for the bag and nothing arrived. I returned it at my own expense. They threatened to take £35.00 for the router from my bank account which I cancelled. Luckily I had proof that I sent it back. Will never ever deal with these people again. It was a simple request that they made extremely hard. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Crap Broadband Reviews: 15 Jan 2022

SHELL BROADBAND

15 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

By 1pm Broadband failed twice today

… only 1pm and already today the broadband signal has failed to travel the space of less than a metre from the router to my laptop. If you want cheap broadband from Shell Energy, make sure you have loads of wires available to be able to rely on a signal to your devices. Otherwise you will be disappointed with the service. Only 3 more sleeps and I will have a new provider. I have had to pay to leave my 12mths contract with Shell Energy Broadband early, which is a disgrace given the terrible service I have received over the last nine months. I have been advised to contact Ofcom, so this is on my jobs to do list read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy have not got a clue! Absolute clowns

15 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shell Energy have not got a clue!

Shell Energy have not got a clue! Apart from overcharging their customer service dept is horrendous! They overcharged us…then reimbursed us…then demanded the money again!! Absolute clowns. Do not sign up to Shell Energy peoples!!! Stick with British Gas.

A shower of cluelessness

I needed to upgrade my main fuse and was told by my network supplier that my energy company (Shell) should’ve upgraded the tails when they installed my smart meter. As they hadn’t, I rang to try and arrange them to be changed. After being on hold for 15 minutes I spoke to the first operator who seemed clueless as to what I was asking and transferred me to EV tariff team who (unsurprisingly and after a further hold) also didn’t know what I needed. They passed me back to customer services who (after another 20 minutes on hold) again seemed confused and gave me a phone number for the smart meter installers. I rang them who said any appointment needed to be organised by Shell and referred to them! Nobody but Shell is allowed to touch the meter tails so I’m completely stuck because of their cluelessness. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Diabolical! Utterly useless customer services!

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Account Chaos Causing Worry to Disabled 83 Yr Old Person!

Diabolical!
Utterly useless customer services!
Shell Energy set up my new account after my supplier went bust recently. They didn’t tell me or ask me, and as such they’ve inadvertently used the wrong email address and have linked my account to another pre-existing one. The 83 yr old disabled gent who’s had 2 strokes is now experiencing stress and anxiety due the apparent lack of ability to resolve this problem they have created.
Trying to resolve it is incredibly difficult – feel like I am dealing with people who do not care!  Furthermore there is no telephone help, the web chat doesn’t work, and they ignore emails. The only option is via Twitter messages, but the staff I’m dealing with appear to be useless. It’s shockingly bad, I’ll have to complain to OFGEN. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Intermittent Broadband

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi is terrible

WiFi is terrible.
1. It always drops out
2. Have reported previously, only just got an engineer out
3. They ask you to do engineer type work before sending one out
4. If anything is not as they think it should be, you will get fined
5. The engineer was supposed to come on Friday, Monday or Tuesday as we agreed and they showed up today, on a Sunday saying they were supposed to show up on the Saturday but it got too dark? Not what we agreed
6. The engineer complained they had to find out from two poles which caused the problem
7. If you are not in on the appointment day you get fined.
8. Go elsewhere it took over an hour on the phone and my partner having to do basic engineering which he isn't trained or paid for!
9. Make sure to ask for a transcript of the copy of conversation in the form of a subject access request and a written transcript of the conversations which only managers can do read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid Shell Broadband like the plague

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Rude and aggressive customer service people when you dare to complain to them. Unreliable service which drops out for anything from a few minutes to 3 hours. Avoid like the plague.”

Reviewer dave aveyard: Location – Hythe: Date 2022-01-08

Comments

we have unstable and poor broadband after many phone calls nothing has changed.0.02 to 0.06 is not useable open reach have checked, agreed the speed is the worse they have seen and recommended callflow. as they seen unable to rectify the problem. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shockingly poor broadband service and even worse customer service. Unethical. A complete disgrace

07 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Not even worth one star

The worst I’ve ever seen. Wifi drops and won’t reconnect for up to an hour (so far) no matter what I do, you have to stand next to the router for a strong connection, calls made with wifi drop randomly and either don’t reconnect or reconnect and are then patchy and bad quality and you can’t use it for games or calls if another person in the house is doing the same. Absolutely terrible company and I’d advise anyone who’s thinking about getting with them to look literally anywhere else. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot verdict on Shell Energy: Utterly incompetent, Utter shambles

07 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

“DO NOT switch to Shell Energy under any circumstances. They miss-sell their products and service; they clearly don’t honour the deals that they sell. They are woefully incompetent, not friendly, not helpful, certainly not professional.”

Utterly incompetent

Utterly incompetent worse than Green energy who went bust, now lumbered with this useless company who dont have a clue, and refuse to give readings information against the regulators code of buisness. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid Shell Energy Slowband at all costs

Shell Energy Broadband Reviews recently posted on broadband.co.uk

“Unbelievably awful. Left without WiFi now for several days”

Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31

Comments

DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Eleven days without Internet, fobbed off by Shell Broadband

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care…”: “kept us waiting for over 45 minutes on their premium rate helpline…”

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Disgraceful Service

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care. The tracking number that they have given us for the router they supposedly sent out (dispatched *over a week after we first called them*) is not recognising any parcel. They could have sent us one straight away by courier, but instead they fobbed us off, asked us the same questions multiple times over, kept us waiting for over 45 minutes on their premium rate helpline on more than one occasion and blatantly misled us about when their helpline was actually open. These are to name but a few examples of the utter incompetence, negligence and cost-cutting we have been subject to. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Overpromise, under deliver, and line own pockets

Overpromise, under deliver, and line own pockets: No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours.

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Overpromise, under deliver, and line own pockets

No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours. Every conversation they are only focussed on creating up to date bills and not correct issues. I was transferred from Green by Ofgem, the first bill was incorrect as was estimated. Having given updated meter readings over 3 times a new bill was updated but the original was still classed as pending on the account. was told this bill would be corrected and overdue amount will be cleared within 48 hours. This was advised twice now and everytime I contact after wasting a further 6 hours to get through on the chat, I am only asked for more meter readings (be this after 2 days) yet the account still shows as incorrect. AVOID unless you want to be chasing your own tail. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Probably the worst service you could ever have the misfortune to have to pay for

Shell Broadband …probably the worst service you could ever have the misfortune to have to pay for…”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

They have no idea. …

Had more problems with broadband again having been with them for six weeks, when you finally get through after 40 minutes of waiting you are speaking to someone who doesn’t really know anything other than doing three simple tests, today the expert had me hold the small button in the back in for a minute, and then wondered why we now have no passwords or data in router unit, so about to go into Christmas and absolutely no Wi-Fi for the TV streaming and broadband, thank you shell…..probably the worst service you could ever have the misfortune to have to pay for and I have absolutely no hope of getting it put right. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Irate Shell Energy Customer asks: Is this nightmare ever going to end?

“Is this nightmare ever going to end”: Dreadful. No phone number to call. Hopeless robotic chat.”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dreadful

Dreadful. No phone number to call. Hopeless robotic chat. So hard to talk through complex enquiries on chat. They owe me money and I can’t get it back after 3 months!

Awful experience with this company.

Awful experience with this company.. Staff are very clueless and unhelpful. The app doesn’t work so is very difficult to imput meter readings… You then spend over an hour on the phone each time. Wouldnt recommend read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot Verdict on Shell Energy: AVOID, AVOID, AVOID…Minus 1,000,000 Stars

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

AVOID, AVOID, AVOID….Minus 1,000,000 Stars

Complaining is a waste of time

Further to other numerous complaints about Shell Energy, here’s my final one to add to the collection. As of 01.02.22, I shall be put on the standard tariff, which means that the recent whole sale price increases in both gas and electricity will appear on my bills from that date. These increases I have to accept, just like everyone else. The percentage increases equate to 35.17% per KWh on electricity and 67.93% per KWh on gas. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband ‘Worst Company Ever’

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

…they are a terrible company with disgusting customer service and they made my mental health state a lot worse…

WORST COMPANY EVER!!!!!

people should stay clear of this company. I changed from Bt broadband to this company as this company was cheaper, I ran into financial difficulties and could not afford to pay my 23 pound broadband bill on the due date I rang the customer services and emailed them asking if they could please give me a 2 week extension so I could pay my bill 2 weeks later and I explained the situation and that I really needed my broadband connection to not be switched off as use it for the tv etc and suffer with mental health issues like severe depression and I don’t leave the house really because of my severe anxiety so I use the internet to keep my occupied online and stuff. anyway the advisor was totally horrible not helpful at all they told me they could not do anything at all an told me to get the money from somewhere because If I didn’t pay by the end of the day they would disconnect my broadband and I would be charged late payment fees. They was true to there word they disconnected my broadband early hours the next morning and they kept sending me emails and text messages a few times a day for the next 2 weeks demanding the £23 pound payment. I did pay it 2 weeks later but wish I didn’t they are a terrible company with disgusting customer service and they made my mental health state a lot worse for them 2 weeks read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

My Shell Energy Broadband has completely stopped

My broadband has failed 3 days in a row. Tried several times to call Shell – one time yesterday held in for an hour then they hung up.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John Summers: Location – SWANSEA: Date 2021-12-15

Comments

Customer sales team committed to delivery dates that were in complete contrast to dates indicated in later email. Supposed to get connected 16/12/2021. Very unlikely to get connected before end of December. Batted back and forth between sales and service team. I used the cooling off period to go with BT. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband is a total let down

Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service…

17 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

1 star is 1 too many!

I can not give a minus review, but they definitely don’t deserve 1 star. Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service – can’t change a direct debit date – pay when they want or cut you off and if you want to leave will quite over £200 cancellation fee read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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