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Posts under ‘Business Ethics’

Shell Energy Shamed By Flood of Bad Trustpilot Reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 February 2020.

If you’re looking for an energy company…

If you’re looking for an energy company with good service and competitive prices don’t go to Shell hi prices and terrible customer services read more

More pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 February 2020.

Truely awful, avoid at all cost

Truely awful. Takes very long to answer phones every time, no matter what day of week. I bought a house and received estimated bills. When I tried to update the reading, it keeps saying on the system it’s invalid. But they wouldn’t listen that I haven’t moved in yet. And of course I keep getting estimated bills which are way higher than they should be. read more

Deluge of pissed off customer reviews about Shell Energy posted on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in negative reviews including the difficulty in communicating with the company and suspicion that many of the positive reviews are fake.

Posted 10 Feb 2020.

Awful company

Awful company, thank god i wasn’t a signed up member!
Moved into a property supplied by Shell Energy, switched straight away, took meter reading and supplied to them on the 1st day.
Then they start sending text messages to say to call a number to pay, search of the number online shows it as a scamming number rated as ‘Dangerous’ on ‘Who Called Me’.
When you call the number they want all your personal details and bank details without even confirming anything to prove who they are and they know who is calling them, they ended up hanging up on me when I asked them to confirm some of my details even just my door number.
Go to the website, its just as bad trying to get some contact details, eventually had to fill out a form as even the online chat isn’t a chat, its automated.
Eventually get an email from them confirming the details, and I pay and send them confirmation via email, then I continue to get threatening messages about outstanding payment and debt collectors.
Awful company, I’m guessing staff members have increased their ratings on here, have a look at their ratings on some other sites. read more

SHELL ENERGY SWAMPED BY A TIDE OF COMPLAINTS

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 07 Feb 2020.

I too was a customer of First Utility(continued)…

I too was a customer of First Utility and was very satisfied with them. I was not told that Shell were taking over but things continued in the same satisfactory fashion. Now with the tariff expiring I find that they are impossible to communicate with in any shape or form. My only hope is that they see this complaint and finally answer my email. read more

A spectacularly negative customer review about Shell Energy

Featured below is one spectacularly negative customer review about Shell Energy posted today, 7 February 2020 on Trust Pilot.

One particular description of staff at Shell Energy has been redacted here. It was still displayed on Trustpilot at the time of publication here.

JUST HAD A BILL FROM THESE SCUM ASKING…

JUST HAD A BILL FROM THESE SCUM ASKING FOR £196.00 GOING BACK TO JULY 2019, WHEN I JOINED FIRST UTILITY IN NOVEMBER 2017 NO CHARGES FOR KWH GAS AND ELECTRICITY WERE GIVEN, NO CHARGE FOR DAILY SUPPLY OF GAS AND ELECTRICITY AND NO CONVERSION FORMULA FOR CHANGING CUBIC METRES (GAS) INTO KWH, SUPPOSEDLY I WAS ON A FIXED TARIFF HAVING SUPPLIED 52 WEEKS WORTH OF METER READINGS PRIOR TO THE AGREEMENT BEING PUT IN PLACE, BY JANUARY 2018 THESE FILTHY PARASITES WERE ASKING FOR MORE MONEY, I WAS SUPPOSEDLY USING MORE GAS AND ELECTRICITY, HOW DID THEY WORK THAT OUT IN TWO WINTER MONTHS WHEN I SUPPLIED THEM WITH THE PREVIOUS 12 MONTHS OR 365 DAYS WORTH OF ACTUAL CONSUMPTION FIGURES.
THESE WASTERS ARE A BUNCH OF CON ARTISTS WHO MAKE YOUR AVERAGE LOAN SHARK SEEM ETHICAL, WHEN I WENT TO THE OMBUDSMAN (FIRST TIME) I WAS TOLD ON THE BASIS OF WHAT THEY CHARGED FOR THEIR ENERGY SUPPLY I OWED THEM WHAT THEY WERE ASKING FOR, THE CITIZENS ADVICE SPOKE TO ONE OF THE REDACTED WHO JOKINGLY REFER TO THEMSELVES AS CUSTOMER SERVICE AND VERIFIED THE FIGURES BUT THEY ALSO SAID THAT IN ORDER TO PAY FOR THE CHARGES A DIRECT DEBIT OF BETWEEN £112.00 TO £120.00 WAS NEEDED, FU WHO WERE SUPPLIED BY ENERGY BY SHELL AND WHO WERE IN THE PROCESS OF BEING TAKEN OVER BY SHELL PUT A DD IN PLACE FOR £76. 00 WHICH DELIBERATELY SET OUT TO PUT ME IN DEBT AND TIE ME INTO THEIR “FIXED TARIFF” UNTIL SEPTEMBER 2020 HAD I NOT GOT OUT EARLIER.
THE (REDACTED) AT FU SOON TO BECOME SHELL EARNED THEIR BANANAS BY TELLING ME THEY HAD NEVER RECEIVED ANY FIGURES FOR GAS AND ELECTRICITY AND WOULD HAVE CHARGED ME MORE IF THEY HAD, THEY PUT A FIXED TARIFF IN PLACE WHICH WAS UNDER VALUED AND WOULD RESULT IN MORE MONEY BEING DEMANDED SO HOW WAS I EVER ON ANY KIND OF FIXED TARIFF, THESE GARBAGE MERCHANTS STILL WANTED THEIR £30.00 GAS AND ELECTRICITY EXIT FEES HOWEVER FOLLOWED BY THE USUAL THREATS.
TELL ME YOU FILTHY PACK OF MAGGOTS HOW IS THAT A BUNCH OF LYING CONNIVING THREE FACED BLOODSUCKING PARASITES SUCH AS SHELL ENERGY ARE SO GOOD AT QUOTING LEGAL REDRESS AGAINST CUSTOMERS WHILE GOING OUT OF YOUR WAY TO MIS-SELL, LIE, CHEAT AND STEAL AT EVERY OPPORTUNITY.
I HAVE TAKEN THEIR FIGURES FOR KWH AND DAILY STANDING CHARGES AND THEIR CONVERSION FACTOR AND GONE BACK TO NOVEMBER 2017 THROUGH TO JULY 2019, USING THE RECORDED METER READINGS FOR THIS SAME PERIOD I HAVE CALCULATED THAT THEY OWE ME £350.00 FROM OVER PAYMENT AND MY LOCAL CAB HAVE CONFIRMED THE ACCURACY OF THESE FIGURES, THIS £196.00 WAS OKAYED BY MY SECOND COMPLAINT TO THE OMBUDSMAN WHO SHOULD PERHAPS BE REMINDED OF THE ADAGE, LIES, DAMNED LIES AND STATISTICS, NOW YOU CAN ADD IN SHELL ENERGY ACCOUNTING AS THE FOURTH EXAMPLE OF LIES BEING PASSED OFF AS TRUTH.
HAVE WRITTEN TO OFGEM WHO WERE NO USE WHATSOEVER AS IS THE CASE WITH MOST QUANGOS AND HAVE WRITTEN TO MY MP FOR THE SECOND TIME, WHERE SHELL ENERGY ARE CONCERNED THEY SHOULD BE LOOKED ON IN THE SAME WAY AS THE CORONA VIRUS, THE CONTAGION STARTS WITH A FEW CASES AND THEN SPREADS, SHELL ENERGY ARE THE MOST EVIL BUNCH OF FAECES THAT HAS EVER PASSED ITSELF OFF AS AN ENERGY SUPPLIER.
SPREAD THE WORD VIA SOCIAL MEDIA, PUT YOUR COMPLAINTS ONTO THE WEBSITE, COMPLAIN TO THE OMBUDSMAN, OFGEM, YOUR MP OLD UNCLE TOM COBLEY AND ALL UNTIL THESE WORTHLESS VERMIN ARE FORCED OUT OF BUSINESS, THE MORE BAD PUBLICITY THEY GET EVEN THESE USELESS QUANGOS WILL BE FORCED INTO TAKING ACTION IF ONLY TO STOP THE TIDE OF COMPLAINTS THEY ARE BEING SWAMPED WITH, IF YOU READ GOOD 5 STAR REVIEWS OF THIS COMPANY THEN MY GUESS WOULD BE THEY ORIGINATED VIA SHELL ENERGY CUSTOMER SERVICES, ESPECIALLY THE ONES ABOUT QUICK RESPONSE AND PROBLEMS BEING HANDLED, THIS EXPLAINS WHY IT TAKES 40 TO 60 MINUTES ON AVERAGE TO GET THROUGH, THEY ARE BUSY PUTTING THEIR FANTASY ISLAND REVIEWS ONTO THE WEBSITE, BEWARE AND AVOID THESE SCUM!!!!!!!!!! read more

Shell energy…… OMG where do I start??

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Posted 4 Feb 2020.

Avoid .. awful

I have tried three times to talk to someone about my account today, and the only loop I end up in is your telephone loop. I have asked to be passed to a supervisor/manager, and both Kyle and Shahid on separate calls put me back into your telephone loop, which is never answered. I have emailed customer services and not yet been contacted back. Their chat line is automated, or seems to be, and I am completely unable to chat to anyone who can help me. Their service levels are appalling. read more

Daily deluge of negative postings on Trustpilot about Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 1 Feb 2020.

Their mistakes ruin your credit rating.

Let’s start with the easy bits, if you need to speak to someone, take a seat with a nice drink because your in for a 30 minute wait. I have had to call this company a few times recently and each time has been the same wait. But this company can top that. So on the 24th january my bill was due, however being a empty property new tenants took over on the 23rd january. So I called shell on the 24th informed them of these changes and they informed me they would raise a final bill and to pay that. Fast forward to today the 1st January, I recieved a debt collector letter in regards to the bill due 24th january for the grand total of £32.13. I also recieved a letter from shell which was my final bill showing the previous amount minus a credit. So in short and this was confirmed by their own customer service that on the 25th january they sent my account to a debt collector a day after I had called them for a final bill. Literally a joke of a company, had this actually been my real name on the account this would have impacted my credit rating. Completely incompetent company. Stay clear you have been warned. read more

Customers continue to shower Shell Energy with stinging Trustpilot reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 29 Jan 2020.

Terrible customer service stay away from this company

Currently been on hold for nearly an hour !!! Tied into a 5 yr contract with extortionate prices, they want £100 from me to leave !!! Worst company I have dealt with in a long time. read more

Brits urged to switch energy supplier by 31st January to avoid price hikes of over £190 per year

47 fixed price energy deals will end this month.

BY : JAN 29, 2020

Brits are being urged to switch energy supplier by 31st January as bills are set to skyrocket by £114 per household.

According to new data conducted by comparison site uSwitch, over 142,000 UK households could see their bills boosted by a hefty 19%, as 47 fixed price deals come to an end this month. This means those who don’t switch supplier by the deadline could be automatically rolled onto their supplier’s default, or the ‘Standard Variable’ tariff, which are among the worst value energy plans on the market.

Bills for 142,000 households will go up by £16 million if they don’t switch. The average household will see increases of £114 per year, but those who are customers of EDF, Shell Energy and Scottish Power could see rises of £192, £175, and £146 respectively. read more

Customer comments about Shell Energy: Scum, Parasites and Fraudsters

The featured extracts are from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 28 Jan 2020.

Can’t get an email response

Can’t get an email response. The automated chat was useless. Calling a waste of time as still could not speak to an agent. Was then directed to live chat only to find I was number 25 in the queue. What waste of an hour. read more

Shell Energy ranked 29 in Which? customer satisfaction survey

Shell Energy Customer Service described as terrible, awful and abysmal

The featured extracts are from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 24 Jan 2020.

been since Wednesday too many broken… read more

Shell Energy an absolute shambles says customer review on Trustpilot

The featured extracts are from customer reviews about Shell Energy posted on Trustpilot on 22 Jan 2020.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. 

Don’t make the same mistake I made and use Shell Energy

The customer service for this company is non-existent, been waiting for help on call for the past 45 minutes. Never ever have I experienced such awful customer service… Avoid this company at all costs.

This company is a joke I left a review…

This company is a joke I left a review on shell last week. Called them again at 10.15 am and waited 20 minutes then a recorded message said they can call you back. It’s now 15.15 and still no call back. Their billing system is a joke… They are a joke cowboys!!!!!!

Would never go back to them poor service

Poor customer service waiting on the phone for a long time I eventually hung up… read more

Flood of Trustpilot damning customer reviews about Shell Energy continues

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos, punctuation and grammar corrected for ease of reading. 

Harassed to pay a bill 3 days earlier than it’s actually due

I have an energy bill that is due 24th of January, however today (21st of January) I’m getting an SMS from this hideous company telling me to pay my bill already. The message says that the bill payment is due. Seriously? I was getting this before, but this is a new “record”… 3 days before the bill is due … STOP HARASSING ME.

Terrible Customer Service

First utility was an excellent company. Since they went over to Shell the customer service has gone rapidly downhill.

They have their business model completely wrong. Isn’t it interesting how they have a member of staff responding to each of these reviews yet they have no staff available to actually deal with customer’s queries? Something very wrong there. read more

Trainspotting author Irvine Welsh told off by Shell Energy for swearing in ‘f****** joke’ Twitter row over fuel bill

The Scots writer was ordered to ‘refrain from swearing’ by Shell energy when he complained about their service as he struggled to settle an outstanding bill online.

By Stuart Macdonald: 09:47, 21 JAN 2020

Trainspotting author Irvine Welsh has blasted his energy company after they warned him about swearing online in a dispute over a bill.

The writer had complained on Twitter that he was struggling to settle the debt because provider Shell Energy had not sent him the correct details.

He said he had been waiting five hours for the necessary information and described the situation as a “f***ing joke”.

A staff member from the firm then got in touch with him on the social media platform to try to resolve the matter and asked him to “refrain from swearing”. read more

Shell Energy driving many customers to illness and despair?

By John Donovan

Postings and messages I have read or received in the last 48 hours lead me to the conclusion that bullying understaffed Shell Energy customer service is driving some of its locked-in customers to illness and despair.

Some staff must be uncomfortable having to treat vulnerable customers so shabbily and ruthlessly. How will they feel if someone does resort to suicide, as has been threatened?

There are so many disturbing customer postings on Trustpilot and other review sites about Shell Energy that there may be enough potential claimants to warrant a class-action lawsuit? read more

Dreadful, arrogant uncaring service from Shell Energy

The featured extracts are from current customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 

Terrible

Shell energy are terrible. Extremely long wait to get through to speak to someone and then there is a language barrier. Also long waits for the online chats of which you never receive a transcript of what was said. STAY AWAY!

Shell Energy dreadful company

Dreadful, arrogant uncaring service from Shell Energy in respect of a vulnerable customer registered on their so-called Priority Services Register. The most uncaring company I have ever encountered in nearly thirty years as a career. No responses to complaints, no response to call back requests, lost paperwork, denial of receipts and foreign staff who cannot understand English. This company is not fit to be an energy supplier. As for renewal? Never in a million years. read more

SERIOUS ALLEGATIONS AGAINST SHELL ENERGY 

SERIOUS ALLEGATIONS AGAINST SHELL ENERGY 

Permission was given by Caroline Ryan to publish her comments about Shell Energy which she accuses of holding her hostage as a customer, making threats to destroy her credit rating and of sabotaging her switch to a different energy supplier, Octopus. 

From Caroline Ryan

After 12 months of arguing with this company they have now sent me a court summons?

I signed up with this lot and cancelled within 2 days.

They then sabotaged my switch to Octopus.

Once I received a cancellation notice from Octopus I called them. read more

Shell Energy admits failings in its shockingly bad customer support

The featured extracts below are from profusely apologetic replies from Shell Energy in response to stinging customer reviews about Shell Energy posted on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and the complete Shell Energy responses). Shell’s apologies try to address the reoccurring theme in the flood of negative reviews – the difficulty in communicating with the company.

Extracts from apologies put into writing by Shell Energy on Trustpilot 

16 Jan 2020

I’m extremely sorry that you’ve had difficulty getting through to us. Please be assured that we’re investing a lot into reducing wait times and making sure we have the support and measurements in place to ensure that wait times are reduced going forward also.

16 Jan 2020

I’m extremely sorry that you’ve had trouble getting in touch…

16 Jan 2020

I am very apologetic for the negative experience you have faced thus far with our services. I can assure you this is surely not the level of service we wish to provide to any of our customers. I would also like to apologies for the long delay in answering your call or essentially being available to take your query.  read more

More dire customer warnings about Shell Energy: STAY AWAY FROM THIS COMPANY!!!!!

The featured extracts are from customer reviews about Shell Energy posted today, 15 Jan 2020 on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. For ease of reading, typos are corrected. 

Similar to a lot of other people on…

Appalling thieving firm If they don’t respond looks like we will have to take the matter further. Oh, my partner is 73 nice way to treat pensioners…

STAY AWAY FROM THIS COMPANY!!!!!

I signed my contract for Fast Fibre Broadband before Christmas and was told that I should be connected by the 6th of January. Rooter etc. arrived in time before the connection date and I followed the instruction to install it. The 6th came and went and I had nothing.

An engineer rang me today to let me know that he could only connect my phone line as the broadband had been cancelled???? So I called cust services again and after 25 minutes spoke to an operator who, put me on hold for another 15 minutes and then another 15 minutes to then not listen to me, not reading my emails correctly (so she did not have all the information) to then blatantly lying to me. read more

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