Shell Energy .website Rotating Header Image

Posts under ‘Business Ethics’

Avoid Shell Broadband like the plaque

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22 Sept 2021

Avoid Shell Broadband like the plaque

Avoid Shell Broadband, losts of hidden costs once you leave after your contracts ended!! I found shell’s broadband offer last year at the “money saving expert” webside, he is usually very good to explain your benefits and your costs -unfortunately no mention what’s happen, once your contract finished and you try to leave!

As soon as my new company cancelt my continuing with shell, I got an email that I have to pay £12.– ceasing fee -even my contract ended on the 31.Aug.2021 and the transfer date was the 6.9.2021! I called customer service, they explained: if I’m in contract I have to pay an in-contract ceasing-fee, and now I have to pay an out-of-contract ceasing-fee -unbelievable, never experienced something like this before! To top it all up and add more stress to it, they want the old router back -off course all at my own costs -if I’m not able to do so, they charge me £35.– for it! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Company from Hell

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

22Sept 2021

Energy Company from Hell

Shell Energy are the worst energy company I have ever dealt with. I had a tenanted property where the previous tenant had signed up to one of their pay as you go electricity card. It was winter and their very expensive tariff cost me a fortune when i kept topping it up. they blocked my transfer to another company and I had to involve the Energy Ombudsman. I have now sold the property but even now my solicitors can’t get a final bill from them to pay. Avoid at all cost. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Absolutely fed up with Shell Energy

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

18 Sept 2021

absolutely fed-up

I’m absolutely fed-up dealing with this company. My student daughter lived for one year in a bed sit supplied by Shell energy. I’m authorised to discuss her account.

There have been errors by Shell with starting and ending the account. We asked for a final bill at move out and twice since, no final bill received but did receive a letter from debt recovery company.
I do need to see the final bill given earlier stated errors, it’s not a large amount of money and she is able and willing to settle on receipt of the final bill. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Broadband deserves zero or negative stars

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Customer Service is Absolute Rubbish

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Customer service is absolute rubbish

Was completely happy with this company have been with them several years on a FIXED tariff since joining them up until this month have been in constant credit with them as with prior companies then they cocked up and some reason cancelled my DD was not worried as was in lot of credit after restoring DD by me All sorted so I thought but 4 months latter my account went slightly in debit by less than £20 now they have doubled my DD without contacting me I immediately rang them up and eventually got through on a very bad connection where they are not clear as to what they were saying Allso there was a very bad and loud echo on phone line as I have some hearing problems I found this prevented any clear communication I am now having to look for another supplier read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Don’t bother getting Shell energy broadband

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021: SHELL BROADBAND

Don’t bother getting Shell energy broadband

Shell energy broadband appear to be very disorganized, so be prepared for unexpected charges and constant email follow ups:

1. They failed to correctly setup my direct debit three times, so I just gave up and paid with digitally each month.
2. They calculated my final bill (that was in credit) using the discount code used for the contract. This effectively gave me a 10% reduction in my refund.
3. They charged me for the router that was returned. I have provided the shipping details plus evidence that they signed and received it, but I’m still waiting for this charge to be cancelled. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shocking experience with Shell Energy

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

14 Sept 2021

Shocking experience with Shell

Shocking experience with Shell. Technical issues with the quality of the calls made. Agents not replying. Agents terminating the call and not calling back. No access to supervisory staff. Extremely poor customer service interface. No coordination between payments section and customer service. On multiple levels the company failed. The only sense of professionalism conveyed was Ermin who took ownership of the problem and was able to find a suitable solution. I would have provided more extensive feedback but the only recourse provided is this forum. Otherwise an extremely negative experience. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

AVOID SHELL BROADBAND AT ALL COSTS

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021: SHELL BROADBAND

Bad Mistake

Wow so far so bad can’t get the sky q boxes to work! The broadband band drops out for some reason. The router is embarrassing cheap and a horrible design. The Wi-Fi range is poor so my kitchen Alexa will not work or my ring door bell. No one in the family is talking to me now as its so so so bad!! This was not a good decision by me, wish I stayed with sky!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy like the plague

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

11 Sept 2021

Avoid this company like the plague

Avoid this company like the plague, I took over this property, Shell Energy was then the provider, unable to get through via the tel number, an automated message states leave your account number and tel number and someone will call back, this never happens, I switched to my previous supplier and I am still receiving computer generated letters / demands stating I owe them money, some of these letters state that if I don’t pay it will effect my credit rating, appalling, get your act together starting with a customer service tel contact. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Beware of Shell Energy’s costly renewal ploy

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

10 Sept 2021

Beware of Shell Energy’s costly renewal ploy.

Shell Energy cannot be trusted!

When they notified me that renewal was due they provided a quote for the best tariff. But when I renewed the rates had been adjusted upwards, i.e. were not the same as they quoted. When they confirmed my intention to renew with them they did not advise what the new tariff rates would be, it was only because I telephoned them that I knew the rates had suddenly been increased. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Broadband is terrible

The content below is sourced from a current customer review of Shell Energy published on Trustpilot.

Broadband is terrible!

Absolutely terrible service on broadband. We got told our router would be sent out to our new property within 5-7working days. It did not turn up. We called the chase this after 7 working days and were told this had been cancelled but were not notified of this.

They then said we needed an engineer out this time and this would take an additional 2 weeks. It got to the day booked for the engineer to set it up and no one turned up. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Do not use Shell Broadband at all costs!!!

Content sourced from recent customer reviews of Shell Energy Broadband published on Trustpilot.

3 Sept 2021

Do not use this company for Broadband…

Do not use this company for Broadband at all costs!!! My signal is useless, I phoned the help desk ( eventually got through), they told me the WiFi signal won’t travel inside my home from the one room where the router is!!!! £20 a month for a system that won’t work. Save yourself the hassle of cancellation and use another company. Rip off merchants big time. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

STAY AWAY FROM SHELL ENERGY THEY ARE FULL OF BULL***T

Content sourced from recent customer reviews of Shell Energy published on Trustpilot.

3 Sept 2021

Shell energy the worst energy supplier …

Shell energy the worst energy supplier ever ..do not use this company for anything..they will make any sum up for final bill and make out it your fault .. worst of the worst ever …

Still waiting for some action that you…

Still waiting for some action that you promised last year.
Poor customer service I wonder if shell would spring into action if I stopped paying. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Issues with Shell Broadband from the start

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 

27 August 2021

Poor services and useless customer service

Unfortunately, I had issues with broadband from the start. I couldn’t use broadband at all in the house, In the end I was advised to get hubs which would cost my another £200 more . I don’t understand why I wasn’t getting the service. They tried to help but after 2 weeks of unsuccessful trying I end up switching to someone else. Yesterday I received the final bill which doesn’t make sense. So, I have to pay early termination fee of over £262 but why ?! Customer services explained that my cooling off period finished even before I got connected with them. It means I signed up with 2 weeks before my installation day and when I gone live – my cooling off period ended. Really ?! On the the live day – shell didn’t connected services correctly and I had to wait 4 days more for the engineer to arrive to check . List goes on! Anyway,
Now they are sending me a bill to pay for something I have never used. Which is completely wrong. I understand the person in Customer Services just following process but it’s completely ridiculous and very unfair. The customer services lady just kept apologising to me because she knew they are in the wrong but someone from higher management level didn’t authorise her to sort out my issue. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

‘I spent 3 hrs holding on the phone’ waiting for Shell Energy Customer Service

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 27 August 2021

I spent 3 hrs holding on the phone…

I spent 3 hrs holding on the phone waiting to speak to someone at Shell about my account. I finally came to the conclusion that no one is answering calls and they just leave you on hold, I can not believe that I was one of a lot of people hanging on that long, no one has time to do it and it messed up my day by waiting so long. I have tried to contact customer service on their website, but when you click the link to talk to someone it takes you off to a self help page. I downloaded their app and same thing, the links to customer service do not work. The account issue has come from the power company I moved from and not Shell so I only hope that when I do finally get this resolved that they will be OK to work with but right now I have moved from one company whom in my my opinion are money takers and liars to another that won’t even talk to you. Not a happy bunny! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Superslow Broadband

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 25 August 2021

Shell superslow broadband

Shell broadband started off good for the first few months, now has choked our broadband and we only get speeds of 2Mbps.

Avoid avoid avoid.

Disgusting company… broken promises, no respect, appalling customer service!

Had a perfectly working smart for 18months. Recently had another installed which not only has been done wrong, but has disconnected the one that has been working fine. On the verge of entering 3hours worth of phone calls, and still nothing has been sorted. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Terrible customer service at Shell Energy

Content sourced from a selection of current customer reviews of Shell Energy published on Trustpilot. 20 August 2021

Terrible customer service & accounting practices

Easily one of the worst companies I’ve ever had to deal with. When Sell Energy took over Green Star Energy they failed to properly transfer over my account. When asking for a final bill they tried to backdate it over 2 years prior despite the fact that payments had been made. I have been passed from team to team, had someone from customer support pretend the phone line was bad to not deal with this ticket, and had multiple email chains go dead from their end. I have provided bank statements, proof of ownership/residence and 3+ months on this is still not resolved. Might be the worst customer experience I’ve ever had to go through. Would not recommend as a utility provider to anyone read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Very slow Shell Energy broadband speeds

Content sourced from a selection of current customer reviews of Shell Energy Broadband published on Trustpilot. 20 August 2021

Very slow Shell Energy broadband speeds

OMG what absolute conmen promise 40 to…

OMG what absolute conmen promise 40 to 70 Mbps now the company is telling me 28 Mbps is good enough because they say that they sent an email, what sneaks in another email I could down to 20Mbps if the email even arrives. avoid like the plague they are tied in with Talk Talk. Oh and they think 0 Mbps is ok and I should accept it read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Shell Energy Review: No response and no answer to calls or chats. Useless

Content sourced from a selection of current customer reviews of Shell Energy published on Trustpilot.

17 August 2021

NO RESPONSE, USELESS CUSTOMER SERVICES

No response and no answer to calls or chats
wish I hadnt witched now!!!!
still cant access account
customer service poor
useless

So far everything has not gone to plan

So far everything has not gone to plan, I very specifically phoned to check they would port phone number which they didn’t, now it seems they can’t get it back, someone from complaints team is supposed to phone me, they haven’t, you cannot phone their complaints team, they don’t take incoming calls! So what am I supposed to do now,? The call centre team cannot transfer you either and they cannot deal with the escalated complaint, read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Worst energy company I have ever dealt with

Content sourced from customer reviews of Shell Energy published on Trustpilot within the last 24 hours. This article posted 12 August 2021

Where do I start

I have recently moved and was going to keep shell energy but then got a bill final bill with an extra 100 exit fee how can they charge you an exit fee if you just want to move the account I hear you ask. Was told by a virtual advisor that someone would ring me in a maximum of 48 hours 4 days later nothing. Tried to complain online wouldn’t submit complaint surprise surprise. Now wrote a letter but they will probably just Chuck it in the bin. Worst energy company I have ever dealt with. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
%d bloggers like this: