News and information on Shell Energy
Shell Energy Broadband Reviews recently posted on broadband.co.uk
“Absolutely awful. Speed is poor 8mbps, frequent cut outs, can’t use Netflix, Eurosport or Player…”: “Zero review as find this company terrible…”
Posted 24 Jan 2022
Reviewer: Paul: Location Whitstable: Date 2022-01-20
Comments
Avoid at all costs. They have onerous terms and conditions (small print) which they use for hidden charges. Expect to pay more!
Reviewer Andrew Williams: Location – Redditch: Date 2022-01-19
07 Jan 2022
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
The worst I’ve ever seen. Wifi drops and won’t reconnect for up to an hour (so far) no matter what I do, you have to stand next to the router for a strong connection, calls made with wifi drop randomly and either don’t reconnect or reconnect and are then patchy and bad quality and you can’t use it for games or calls if another person in the house is doing the same. Absolutely terrible company and I’d advise anyone who’s thinking about getting with them to look literally anywhere else.
07 Jan 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
“DO NOT switch to Shell Energy under any circumstances. They miss-sell their products and service; they clearly don’t honour the deals that they sell. They are woefully incompetent, not friendly, not helpful, certainly not professional.”
Utterly incompetent worse than Green energy who went bust, now lumbered with this useless company who dont have a clue, and refuse to give readings information against the regulators code of buisness.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
“Unbelievably awful. Left without WiFi now for several days”
Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31
Comments
DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch.
20 Dec 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
AVOID, AVOID, AVOID….Minus 1,000,000 Stars
Complaining is a waste of time
Further to other numerous complaints about Shell Energy, here’s my final one to add to the collection. As of 01.02.22, I shall be put on the standard tariff, which means that the recent whole sale price increases in both gas and electricity will appear on my bills from that date. These increases I have to accept, just like everyone else. The percentage increases equate to 35.17% per KWh on electricity and 67.93% per KWh on gas.
My broadband has failed 3 days in a row. Tried several times to call Shell – one time yesterday held in for an hour then they hung up.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer John Summers: Location – SWANSEA: Date 2021-12-15
Comments
Customer sales team committed to delivery dates that were in complete contrast to dates indicated in later email. Supposed to get connected 16/12/2021. Very unlikely to get connected before end of December. Batted back and forth between sales and service team. I used the cooling off period to go with BT.
Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service…
17 Dec 2021
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
I can not give a minus review, but they definitely don’t deserve 1 star. Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service – can’t change a direct debit date – pay when they want or cut you off and if you want to leave will quite over £200 cancellation fee
DO NOT USE THIS AWFUL COMPANY WHO BULLY PEOPLE AND HAVE COMPLETELY INCOMPETENT PEOPLE WORKING FOR THEM. ABSOLUTELY DISGUSTING COMPANY WHO SHOULD BE ASHAMED OF THEMSELVES.
17 Dec 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
DO NOT USE THIS AWFUL COMPANY WHO BULLY…
DO NOT USE THIS AWFUL COMPANY WHO BULLY PEOPLE AND HAVE COMPLETELY INCOMPETENT PEOPLE WORKING FOR THEM. ABSOLUTELY DISGUSTING COMPANY WHO SHOULD BE ASHAMED OF THEMSELVES. They not only changed my direct debit but then blamed myself when they realised they had set up the wrong payment amount and insisted that it was my responsibility for informing them. They then left me with a 1000 plus bill before Xmas and then the bullying started, as well as awful sarcastic behaviour from staff. To top it off they then listed this bill on my credit report because I wouldn’t pay it in full, even though I have never missed a payment. Avoid them like the plague
13 Dec 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
THE WORST COMPANY EVER!! 1 star is too kind. It surely is criminal that they are allowed to operate. Ongoing sagas with them since start of 2021. The staff are the most incompetent cretins to walk this earth and that’s being polite! Top it off they double your bill even although you overpay every month and are in credit! Like WTAF!!
Someone random from the company will respond to this comment saying Sorry please contact to resolve (lip service as it always is – Don’t waste your breath Shell bot employee) NEVER do business with them.
Shell Energy Broadband Reviews posted on broadband.co.uk
Verdict: Shell Broadband Customer service appalling. Internet speed useless
Comment
Has ShellBroadband for a week, no WiFi, nothing. On phone for hours to idiots, and I mean idiots. New modem sent, connected today, now won’t accept password…. honestly,bit wouldn’t. One of there idiot advisor’s suggested I get on my knees, disconnect BT phone box, which I laughed at his suggestion. Finally another advisor came on phone, Ivor. 15 minutes later, sorted. Good ole Ivor. But once my contract up, never ever again.
29 Nov 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
customer services is non existent
customer services is non existent
never answer the phone or email
Completely useless, my elderly mother’s phone line wasn’t receiving incoming calls and despite several days of hanging on a phone hers and mine, could not contact anyone. Tried the website which again is so poorly laid out found a chat option but it wouldn’t let you leave a message on any browser. Have had to get the Careline company to adjust their box so that they can speak to her if she has a problem. Would give no stars if it were possible.
24 Nov 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Another terrible energy provider
Having being transferred to Shell energy because my previous energy supplier went bust I’m concerned that I’ve been moved from one horrible company to another one the customer service is disgusting and the operators don’t have a clue about customer service looks like I’ll have to switch to another provider as soon as possible more stress and misery to ensue courtesy of SHELL energy
19 Nov 2021
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
Shell Broadband is to be avoided at all costs
Do read broadband.co.uk before you consider Shell Broadband. Months after we exited their ‘service’ after broadband speeds far worse than anything we have experienced in the previous decade and more, and paid a hefty early leaving charge, come the ‘collections’ department months later who have been leaving emails and calling because we owe them £35 for their lousy router. Do not, repeat do not, go anywhere near Shell Broadband. The broadband.co.uk reviews of Shell Broadband are very revealing on how dreadful and unfit for purpose Shell’s broadband operation is
19 Nov 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Avoid.. SHAME ON YOU SHELL. Chasing me by email and letter for money I DO NOT owe…..I have tried calling and you are too busy and promise a call back that doesn’t happen…I tried you text line 3 days ago and nothing…emailed your collections team using he email given and it bounces back…. SHOCKING
The worst company for customer…
The worst company for customer service, unfortunately they make grand statements regarding how wonderful they aim to make the journey of customer relations, however your more likely to spend a long time in reality on hold before being transferred to another department with the out come of nobody taking responsibility for your complaint.
12 Nov 2021:
The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.
I got broadband with them and have had nothing but trouble from the start they scammed me their customer service is the worst I’ve ever had to handle. Don’t waste your time go elsewhere avoid at all costs
Disgraceful and unapologetic Customer Service for errors
The Broadband provision was fine and during my contract term I only needed to contact Customer Service once, which was when I found it not the easiest company to contact and slow to respond. BUT my big problems started when I invoked my right to switch provider at the end of my minimum contract term.
12 Nov 2021
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Don’t set up account with them they will scam you !!!
Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers.
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
22 Oct 2021
Joined Shell Energy and as you can see from my previous review in Dec 2020, I’ve had nothing but issues from the start.
Complaints teams allude to concerns raised but then do nothing about them, forcible increases in monthly payments on a fixed tariff despite usage not increasing, exaggerated estimated readings when their smart meters stops being smart and then added costs per fuel to pay manually in-order to prevent them robbing you blind. Essentially it’s a case of let us rob you, or we’ll rob you.
If you’re currently a shell customer, keep an eye on your meters and check those readings against your bills! The poor staff in their collections dept have more common sense then those in Customer Service
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
6 Oct 2021
SHELL ENERGY HERE TO RIP YOU OFF DAILY!!!!
Please don’t get ripped off by this company they really dont give a care about any of their customers and prefer to send you to the ombudsman.
They think they can do what they want as other companies are nkw going bust.
Please stay away from Shell Energy they are terrible!!!
WORST COMPANY EVER!!!
The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1!
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
1 October 2021
I feel very ripped off since shell took…
I feel very ripped off since shell took over first utility, Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.
Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
For the love of God, do not take your electricity from this company.
25 Sept 2021
2 months since my previous review. Since then my complaint has not been resolved. Engineers not turning up or going to a wrong address.
Every time a 30 pound compensation which is in no comparison to having to take half days off from work every time. Shell Energy is by far the worst company I have ever had to deal with. For the love of God, do not take your electricity from this company.
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