Posts under ‘bully-boy tactics’

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

6 Oct 2021

SHELL ENERGY HERE TO RIP YOU OFF DAILY!!!!

Please don’t get ripped off by this company they really dont give a care about any of their customers and prefer to send you to the ombudsman.

They think they can do what they want as other companies are nkw going bust.

Please stay away from Shell Energy they are terrible!!!

WORST COMPANY EVER!!!

WORST COMPANY EVER!!!
The customer service advisors are completely void of all human emotion. They have messed me about on multiple occasions going back to February. I’m not even a customer of this energy provider, I’m dealing with the fallout of the previous tenants of a house I moved into. This company has caused me to become so stressed with their unhelpful nature, I couldn’t help but burst into tears cause of the stress and the person on the other end of the phone hung up on me. I cannot wait to be rid of these hideous people! I know that there are issues with energy at the moment but do yourself a huge favour and do not join up to this dreadful company! Wish I could give 0 stars, they dont even deserve 1! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

1 October 2021

I feel very ripped off since shell took…

I feel very ripped off since shell took over first utility,  Would not recommend to anyone, Fixed tariffs! very high standard charges, Happy now my contract has come to an end, And forget there broadband.

Broadband not adequate

Needed faster broadband than sky. Shell informed me I wouldn’t need any boosters and would suit my needs after telling them exactly how many devices, TVs, phones we are using, plus I work at home in the day. The speed was actually less than my old provider. The buffering is awful amd speed too slow. I rang the same day it went live to cancel under the cooling off period. Apparently I am out of my cooling off period as the 14 days started from when I ordered from them. It took them 16 days to install it. How do I know if it’s right for me? I complained and was on the phone for 3 hours, was cut off twice and at the end of the 3 hours, had not resolved anything. The terms and conditions and cooling off period was provided on a link on an email which is not a durable medium.
I feel it was mid sold to me. I’m now having to fight my case plus wait for a better broadband provider until 12 Oct. so inconvenient and so misleading. I will not use them again for anything or recommend.
They need to use their discretion more read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

For the love of God, do not take your electricity from this company.

25 Sept 2021

STAY AWAY…. AGAIN

2 months since my previous review. Since then my complaint has not been resolved. Engineers not turning up or going to a wrong address.
Every time a 30 pound compensation which is in no comparison to having to take half days off from work every time. Shell Energy is by far the worst company I have ever had to deal with. For the love of God, do not take your electricity from this company. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!! read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

17 Sept 2021: Shell Broadband

Abysmal

This review relates to Shell Energy Broadband.

If I could give zero or negative stars I would do so. Following the end of my contract I received multiple emails telling me I hadn’t returned the router and that I owed £35. I wrote to the CEO to complain, enclosing proof of receipt of the router by Shell. In the follow up call I received from Shell I was told to ignore any further emails from them. But I have now received an email from a firm of debt collectors. I will be making a formal complaint to Ofcom. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Customer service is absolute rubbish

Was completely happy with this company have been with them several years on a FIXED tariff since joining them up until this month have been in constant credit with them as with prior companies then they cocked up and some reason cancelled my DD was not worried as was in lot of credit after restoring DD by me All sorted so I thought but 4 months latter my account went slightly in debit by less than £20 now they have doubled my DD without contacting me I immediately rang them up and eventually got through on a very bad connection where they are not clear as to what they were saying Allso there was a very bad and loud echo on phone line as I have some hearing problems I found this prevented any clear communication I am now having to look for another supplier read more

Content sourced from current customer reviews of Shell Energy published on Trustpilot. 27 August 2021

I spent 3 hrs holding on the phone…

I spent 3 hrs holding on the phone waiting to speak to someone at Shell about my account. I finally came to the conclusion that no one is answering calls and they just leave you on hold, I can not believe that I was one of a lot of people hanging on that long, no one has time to do it and it messed up my day by waiting so long. I have tried to contact customer service on their website, but when you click the link to talk to someone it takes you off to a self help page. I downloaded their app and same thing, the links to customer service do not work. The account issue has come from the power company I moved from and not Shell so I only hope that when I do finally get this resolved that they will be OK to work with but right now I have moved from one company whom in my my opinion are money takers and liars to another that won’t even talk to you. Not a happy bunny! read more

Content sourced from a selection of current customer reviews of Shell Energy published on Trustpilot. 20 August 2021

Terrible customer service & accounting practices

Easily one of the worst companies I’ve ever had to deal with. When Sell Energy took over Green Star Energy they failed to properly transfer over my account. When asking for a final bill they tried to backdate it over 2 years prior despite the fact that payments had been made. I have been passed from team to team, had someone from customer support pretend the phone line was bad to not deal with this ticket, and had multiple email chains go dead from their end. I have provided bank statements, proof of ownership/residence and 3+ months on this is still not resolved. Might be the worst customer experience I’ve ever had to go through. Would not recommend as a utility provider to anyone read more

Content sourced from a customer review of Shell Energy published on Trustpilot 2 August 2021

THE WORST ENERGY PROVIDER I HAVE EVER…

THE WORST ENERGY PROVIDER I HAVE EVER HAD TO DEAL WITH.
We advised Shell that our tenant had moved out and provided dates, meter number, meter readings, the name and address who will be responsible for the bill after the tenant moved out. We even sent pictures of the meter.

Simple you would think. Not only are we receiving debt collection letters demanding that we pay for the previous tenants bill, it turns out they had the moved the tenant to the flat next door and they are now chasing us for that too. read more

EXTRACT: JUST TO ADD I HAVE NEVER EVER EVER WROTE EITHER A GOOD NOR BAD REVIEW EVER, BUT I JUST FEEL IF THIS HELPS ANOTHER POTENTIAL CUSTOMER TO NOT USE SHELL I’VE SAVED SOMEONE POSSIBLY OF THE HORRIBLE EXPERIENCE I HAVE HAD. THANK YOU

Sourced from Trustpilot: 30 July 2021

PLEASE DO NOT USE SHELL OR THEY WILL RUIN YOUR CREDIT HISTORY

I am a respectable 58 year old woman, running a corporate business. I changed to Shell 11 months ago after being with my previous supplier with whom I was with for a very long time, however their charges were becoming very high and like other customers on here I felt, Shell, enormous company, should be fine. I went into everything and they appeared to offer the best tariffs etc etc. I set the account up by direct debit as always and was quite happy running with it until POW!!! They almost doubled my bills overnight, without warning an took money out of my account. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I was told when I moved to Shell broadband it would be as good as what I had with my last provider, very disappointed it’s terrible”: “very poor connection keeps disconnecting everyone in the house wish I’d never have changed”: “A shambles is the politest way to put it.”: “A bunch of crooks. At least Dick Turpin wore a mask.”: “Staff we had the pleasure of speaking to were incredibly rude and disinterested…” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Avoid if the internet is important to you. Broadband has been down for 76 hours and counting. Still waiting for the engineer to turn up…”:  “Customer Service stinks! Kept having outages for the Broadband provided by Shell.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 15 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Been complaining for months about the intermittent broadband service from shell broadband. Without service again right now… Wish I read reviews beforehand AVOID !!!”: I really hope senior management at SHELL are reading this and can see how their bullying tactics and ruthless, flagrant ignorance of what is fair has cost them dearly.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 06 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “My advice if you are thinking of switch to Shell DONT! Unhelpful, fraudulent company!”: “Shell Energy will never supply me with gas, electric or anything else in the future!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Do not sign up to Shell Broadband”: “Swapped to shell broadband and what a waste of time they supply a router that is substandard I can just about get a wifi signal in the next room”: “Customer service is as much use as a chocolate teapot.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “absolutely rubbish always going down daily”; Dreadful company, best avoided.”: “This company has got to be the worst gas & electricity supplier I’ve heard of…”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Worst broadband provider ever. Customer service is non-existent. There’s a reason they are cheap. Cannot wait to see the end of my contract and I won’t be coming back.”: “Customer service is non-existent… the process has been frustrating, upsetting and painful “: “Shame on Shell”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 9 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “This is the worst broadband service I have ever used. We are a household of 2 people and the router cannot accommodate 4 devices at once (2 mobile phones, a laptop and a smart TV). The service goes on and off every day.”: This company is totally incompetent, they honestly dont know what they are doing. This situation has left me so stressed and at times in tears with frustration.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Over charging Rude customer services”: “Had nothing but problems since switching to Shell Energy.”: ” All I can say is this is a rude disgusting company. Their staff are rude with no empathy. They are bullies. They have been harrassing me with phone calls.”: “sheer incompetence… runs rampant at Shell Energy.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 May 2021. read more

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “I can’t take any more!!”: It’s been one of most stressful things if my life.”: ” The ombudsmen found them guilty of lying and bullying and again ordered to compensate me.”: “There is something seriously wrong with this company, I think greed & stupidity just about covers it.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 21 May 2021. read more