Posts under ‘bully-boy tactics’

28 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Trustpilot you are being played just…

Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW. read more

“Its like Fred Carnos Circus run by people with no idea on how to treat customers.”: Avoid at any price!: wouldn’t trust Shell to boil an egg.”

27 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Another fine mess by Shell.

Just had my first bill after changing to fibre broadband and it should have been £32.88 per month. I didn’t get a first bill and was told I was in credit from paying in advance for my original broadband package of 2mbps with Post Office when it was migrated.
So no get billed is £196.54!!!! I ring and spend over half hour talking first to a computer then to Nazeem who says I had a call out charge added. I said yes as Openreach left cables to 5 houses disconnected after moving a telegraph pole. I was asked again if I requested a call out, well obviously as I had no phone/internet! Nazem contradicts a previous message that said if the engineer is called out for any reason there is a charge! Shell already paid me a weeks compensation for loss of service and yet I am still billed. Also no mention of how much I was in credit from my pre-change-over contract. Its like Fred Carnos Circus run by people with no idea on how to treat customers. As someone else said, another Talk Talk type company. Avoid at any price! read more

“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…” read more

“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELLSHOCKED

Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with. So with that in mind let’s get down to how we can all play our part to bring this company down legally. Money Money Money,  they cannot survive without money. Boycott all shell products and services, tell family and friends to do likewise. Get on to social media spread the word. Word and mouth will spread like a forest fire it just needs you to do your bit. Shareholder a perfect storm is coming, will your shares become worthless, should you even be supporting this bad company. The top brass at shell need to know what’s happening, their email address is on the internet fill their inboxes with your truthfully thoughts. The people in the UK deserve better lets get rid of this crap company from our shores. read more

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

This company has the very worst…

This company has the very worst customer service in the planet. I was without internet for days. I work online and couldn’t work for 3 days and a half. They never sent an engineer. I saw an Openreach vsn, and the guy was good enough to come and check my connection. It was the router. The engineer sent his notes, and Shell should have sent the router. They wouldn’t. It was not the engineer that they sent, although it was an Openreach engineer, who was the only person who knew what SERVICE is. Horrible, unhelpful, terrible company. Good riddance. read more

“Absolutely atrocious customer service.”:

” …no reply to any emails, phone line disconnects and I haven’t received anything in writing in the post! Awful company.”

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Useless customer service

Absolutely atrocious customer service. I was switched by force due to Ofgem price cap and Pure Planet going bust. I couldn’t get a bill off this useless company for almost six months, despite having a smart meter. Then I got two within a short period of time totalling over £700 where normally I would pay less than half of that. They didn’t get meter readings for three and a half months and imposed a daily average calculated on my usage during the coldest months of the year. Absolute b*ll*nds! read more

“Broadband still not working after 6 weeks.”: “Straight away I noticed how slow the speed was and how long it took to connect to sites. Tried to call Shell, but could not get through, tried emails but no reply…”: Absolutely terrible service and bully boy tactics.”: “I would strongly advise people to avoid Shell”

23 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service. read more

“Seeing how many bad reviews are on here the last few days I can see why. Terrible company…”: “I have never had this type of total disinterest and incompetence before with any company.”

23 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Was switched to shell when previous…

Was switched to shell when previous company went bust. shell by far are the worst company I have ever delt with . 2 visits to fit a smart meter. Sending me a letter saying they have to increase my direct debit to over £400 a month way UNDER my usage.as I will not pay a ridiculous amount each month I cancelled the direct debit and simply pay each month for actual energy used not a penny more not a penny left. Shell have marked my credit file a month in arrears.but not updated it for over 3 months. Customer service is awful they simply too big to care as soon as I am able to switch I will be leaving my money be better spent elsewhere read more

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

21 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

MOST USELESS COMPANY ON THE PLANET

The prize for “MOST USELESS COMPANY ON THE PLANET”
goes to …….
SHELL ENERGY

– Incorrect invoices
– Backdated price increases
– Customer Service who ignore communications
– Refusal to provide full details of the tariff I was on
– An IT system which could not correctly download any bills
– An IT system which will not allow me to enter meter readings.
– An IT system with insecure login
– Payments listed on my account but not credited to my account. read more

“I must warn potential customers not to sign up with Shell Energy who have the worst customer service that I have ever encountered ( or even thought possible)”

21 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Incompétence

After they wanted to increase my monthly payment from £31 to £43 I decided to finish I was ask to return my Router in the pre payed bag at the post office & I got a recipe with a tracking number & a few days later it was delivered. But I received 2 emails saying I hadn’t returned it, I said you are wrong & gave them the tracking number & it’s taken 2 weeks to admit I was right. I did stop my direct debit otherwise they would have taken £30. I’m now with NOW TV at £21 a month & twice the Broadland speed. read more

19 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Excellent “non” service from Shell…

Excellent “non” service from Shell Energy. Have been trying customer number all day to speak to their broadband section. I keep on getting “due to unforeseen circumstances “ messages advising us to phone later. This is not acceptable trying to deal with a company that doesn’t have a contingency plan set up. Poor show and cheerio as I will be voting with my feet. read more

“Snail’s pace download speed of Shell Broadband”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dave: Location Staffordshire: Date 2022-06-13

Comments

Have a line fault Shell aranged for Openreach to contact me when they are coming, waited three days but no call from anyone. Have tried to phone Shell six times. waited at least 30 minutes to 45 minutes not answered. fed up with this so called caring company, off back to another provider

Reviewer Shahin Hussain: Location Rochester: Date 2022-06-13 read more

14 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Very poor company, terrible service

Very poor company, ridiculous estimated bills, avoid at all cost

Terrible company

Terrible company, poor customer relations, threatening text messages when I have upped my direct debit with them every month and make one off payments which they don’t seem to apply to my account. It is impossible to speak to a human being, you have to leave your account number and phone number on an automated line with a promise of a call back that never comes. I have done an online enquiry form disputing what I am paying and don’t even get an acknowledgement. I have so far paid them £511 this month alone yet my balance has gone up not down. This company are an absolute joke!! The sooner I can move supplier the better. I am only with them because pure planet went bust and I was automatically moved to shell. They clearly can’t cope with the new volume of customers but are more than happy to take our money! read more

“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”

11 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Beware this company

Beware this company is sending out demands for monthly payments in my case over 500% above what I am actually using. Have complained to them and the answer is the computer does the calculations !. At first level by phone employee looked at my account and agreed demands were excessive. When complaint escalated is when informed they go by computer calculations and sent deadlock letter with an offer of £50 to close complaint !. Will have to see now what the ombudsman says. read more

“Anyone reading this and thinking of joining Shell please DON’T.”: “You get the picture – clueless, unhelpful and every now and again blaming the customer for their incompetence and disinterest.”

6 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Poor service provider

Hi, my shell service activited on April 11 mid nights. Before buying the shell broadband service the executive promise me I will get 11 mbs down load speed but I am never got above 1.2 mbs speed . After I raised complaint over email I never get any response from shell. Very poor and pathetic service provider.now I am stuck with this provider bcoz I took 18 month contract .so I am wasting my Monday with this service provider.this company very good to deduct money form your account but they not bother about customer. read more

“Absolutely garbage from a company who makes 9 billion profit in three months, but can’t answer any emails…”: “Awful company, Terrible customer service, nobody seems to understand what a customer is !!!”: “Do not use Shell! They optimise the greedy corporation, seeing customer service as something that is not essential to their business strategy.”

03 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot. read more

…previously with an isp that they took over. And as soon as they did internet speeds were throttled to almost dial up speeds…

28 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

previously with an isp that they took…

previously with an isp that they took over. And as soon as they did internet speeds were throttled to almost dial up speeds

SHELL ENERGY BROADBAND stop sending me…

SHELL ENERGY BROADBAND stop sending me lying letters because like a said am not in a contract with you & i’ve never been in a contract with you & any letters you send to me i am returning to sender because i am sick to death of the corruption and lies & i dont owe you nothing you owe me read more

21 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

NEVER USE THIS COMPANY

NEVER USE THIS COMPANY. The worst broadband company I have ever had to deal with. No one seems to know what they are talking about. Took ages to set up as staff kept getting details wrong, such bad connection I would give up watching a programme and go to bed, cheap tacky router which they actually wanted returning when I moved, router was is storage as I intended on continuing with shell when I found a house (living with my daughter at the moment). Now they want to charge me for the router and charge me for the rest of the year – nearly £200 – as I ‘have a contract with them’. All other companies connected with me selling my house have been great, occasional charge for ending a contract early but all expected. This company just want your money, not interested in the customer. the fact that they want money for providing no service is disgusting. One very helpful member of staff said she would refer me to the complaints department, then quite happily told me I would still owe them to the end of the year! Another unhelpful member of staff said she ‘understood’ why I was annoyed at the cost, but she clearly didn’t ‘understand’ at all – no one “understands” that it is fair to charge a customer for the year with no provision of a service. My ‘complaints’ phone call was a message to call them back! Great customer service! They obviously have so many complaints they only have time for one call. AVOID LIKE THE PLAGUE read more

“Shell Energy Customer Service? Don’t make me laugh”

17 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

CUSTOMER SERVICE DOESN’T EXIST

Am a new broadband customer, but broadband keeps cutting out and slow, tried many times to ring them to cancel, but no answer to their call center. Very bad experience from start, their customer service doesn’t work either online or via phone calls.

Very stiff customer service from a rude… read more

15 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolutely awful customer service

Absolutely awful customer service. Broadband has never worked, refuse to let you cancel or refund you. Long waiting times to speak to anyone yet cant ring you when you report an issue!

Yet again disgusted with this company

Yet again disgusted with this company. I have contacted them regarding my energy bills going up and up and each month they want more and more. I live alone don’t use my oven anymore only shower twice a week wash up in the sink use my washing machine once a fortnight, I pay £110 per month and now I amin debit. They do not answer my emails and if I am ever luckily enough to speak to a agent I can’t understand them as they are mainly Indian and having hearing problems it’s very very difficult. I am aware of the situation but my neighbour uses much more energy than me and has 2 at home and visitors nearly every weekend using all his entertainment facilities. He is with British Gas and only paying £80 a month. How do you think I feel when I see what profits they have made in a few months and yet I suffer daily worrying. I might as well be dead and I’m sure when the next rise I energy comes and winter I will be I just can’t continue they are a totally disgusting and terrible company I wish I could move to someone else who cares and helps pensioners suffering I also on a debt management plan since losing my husband suddenly. I didn’t want to give them any stars I would love to give minus but you don’t give us the facility to do this. A money grabbing load of lying hypocrites a blood sucking vile company. They are ruining any sort of I should at the age of 81. read more