Posts under ‘bully-boy tactics’

EXTRACT: JUST TO ADD I HAVE NEVER EVER EVER WROTE EITHER A GOOD NOR BAD REVIEW EVER, BUT I JUST FEEL IF THIS HELPS ANOTHER POTENTIAL CUSTOMER TO NOT USE SHELL I’VE SAVED SOMEONE POSSIBLY OF THE HORRIBLE EXPERIENCE I HAVE HAD. THANK YOU

Sourced from Trustpilot: 30 July 2021

PLEASE DO NOT USE SHELL OR THEY WILL RUIN YOUR CREDIT HISTORY

I am a respectable 58 year old woman, running a corporate business. I changed to Shell 11 months ago after being with my previous supplier with whom I was with for a very long time, however their charges were becoming very high and like other customers on here I felt, Shell, enormous company, should be fine. I went into everything and they appeared to offer the best tariffs etc etc. I set the account up by direct debit as always and was quite happy running with it until POW!!! They almost doubled my bills overnight, without warning an took money out of my account. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “I was told when I moved to Shell broadband it would be as good as what I had with my last provider, very disappointed it’s terrible”: “very poor connection keeps disconnecting everyone in the house wish I’d never have changed”: “A shambles is the politest way to put it.”: “A bunch of crooks. At least Dick Turpin wore a mask.”: “Staff we had the pleasure of speaking to were incredibly rude and disinterested…” read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Avoid if the internet is important to you. Broadband has been down for 76 hours and counting. Still waiting for the engineer to turn up…”:  “Customer Service stinks! Kept having outages for the Broadband provided by Shell.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 15 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Been complaining for months about the intermittent broadband service from shell broadband. Without service again right now… Wish I read reviews beforehand AVOID !!!”: I really hope senior management at SHELL are reading this and can see how their bullying tactics and ruthless, flagrant ignorance of what is fair has cost them dearly.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 06 July 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “My advice if you are thinking of switch to Shell DONT! Unhelpful, fraudulent company!”: “Shell Energy will never supply me with gas, electric or anything else in the future!”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Do not sign up to Shell Broadband”: “Swapped to shell broadband and what a waste of time they supply a router that is substandard I can just about get a wifi signal in the next room”: “Customer service is as much use as a chocolate teapot.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 16 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “absolutely rubbish always going down daily”; Dreadful company, best avoided.”: “This company has got to be the worst gas & electricity supplier I’ve heard of…”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Worst broadband provider ever. Customer service is non-existent. There’s a reason they are cheap. Cannot wait to see the end of my contract and I won’t be coming back.”: “Customer service is non-existent… the process has been frustrating, upsetting and painful “: “Shame on Shell”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 9 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “This is the worst broadband service I have ever used. We are a household of 2 people and the router cannot accommodate 4 devices at once (2 mobile phones, a laptop and a smart TV). The service goes on and off every day.”: This company is totally incompetent, they honestly dont know what they are doing. This situation has left me so stressed and at times in tears with frustration.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 June 2021. read more

Extracts from Shell Energy customer reviews posted during the past few days on Trustpilot: “Over charging Rude customer services”: “Had nothing but problems since switching to Shell Energy.”: ” All I can say is this is a rude disgusting company. Their staff are rude with no empathy. They are bullies. They have been harrassing me with phone calls.”: “sheer incompetence… runs rampant at Shell Energy.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 30 May 2021. read more

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “I can’t take any more!!”: It’s been one of most stressful things if my life.”: ” The ombudsmen found them guilty of lying and bullying and again ordered to compensate me.”: “There is something seriously wrong with this company, I think greed & stupidity just about covers it.”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 21 May 2021. read more

Another angry Shell Energy customer

Extract from a Shell Energy customer review posted during the past 24 hours on Trustpilot: “Another wrong bill, credit threats while they don’t respond”

Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 May 2021. read more

I switched over to Shell Broadband Superfast fibre… the worst decision of my life

More extracts from Shell Energy customer reviews posted during the past 48 hours on Trustpilot: “Rubbish broadband. Sometimes I can’t get WiFi in the same room as the router”: “is advertised as fibre but the speeds are really poor. It’s terribly frustrating when you’re working from home.”: “If you want a broadband that only works 50%of the time then go for shell”: completely unreliable. It is slow, buffers and fails to play internet tv.”: “Disaster, the whole experience was a train wreck, surprised they’re still in business!” read more

Extracts from Shell Energy customer reviews posted during the past 24 hours on Trustpilot: “Its terrible, customer service is basically non existent and broadband speed is only 4mbm.”: “Misleading information to get you to sign up then despite cancelling they still access your bank account and take money….. Bunch of unscrupulous thieves …DO NOT USE !!!!”: “Terrible! Hard sell on the doorstep promising me cheaper bills. My energy bills have tripled! DONT DO IT!! I also have £100 exit fees! Shocking and should be stopped!” read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “Hell Energy… have zero moral codes and will just bully and push until they get what they are after at all costs…

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extracts from a Shell Energy review posted on Trustpilot today: “Pathetic/rude”: “This company is truly disorganised and will cause you to waste a huge amount of your time – AVOID.”

Featured above are extracts from negative customer reviews about Shell Energy posted today on Trustpilot – see the relevant reviews below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “When they say they will ring you back they don’t…”: “Impossible to speak to anyone with knowledge”: “Almost impossible to get through on phone.”: “I inherited them on moving house and will be getting rid of them as soon as I can without incurring any penalty.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 06 May 2021. read more

Extract from Shell Energy customer review posted on Trustpilot: “Absolute shambles of a company – Stay away from them!”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 03 May 2021. read more

Extracts from Shell Energy customer reviews posted on Trustpilot: “…ring shell and you spend ages trying to talk to someone”: “truly awful customer service.”: “Please avoid, there are many alternative suppliers who actually value their customers.”: “They just don’t seem to have a clue at all.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 01 May 2021. read more

Extracts from a Shell Energy customer review posted on Trustpilot: “The quality of the copper wifi is rubbish and constantly disconnects from my TV and laptop. I called up to cancel, within what I think is my legal right to a ‘14 day cooling off period’, only to be informed that Shell’s policy for this always ends the day before you receive your wifi box i.e. you can never try it and then cancel if the service is not good enough.”

Featured below are extracts from negative customer reviews about Shell Energy posted in the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 April 2021. read more