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Trustpilot Review Verdict on Shell Energy: Awful customer service. Avoid this company

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 Sept 2020.

Awful awful awful

Awful service. Can’t get hold of anyone. Have referred us to debt collectors twice for a bill that was from the previous tenants of the property, and have even contacted my parents who live elsewhere and have nothing to do with this? read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Avoid Shell Energy at all costs

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 Sept 2020.

DO NOT TRUST THIS COMPANY

DO NOT TRUST THIS COMPANY! The door to door sales agents will lie to you in order for you to initiate a switch of energy and earn their own commission. A sales advisor told me that my balance would be transferred over to my new supplier during the switch, which is why they required a credit check to be run, while my ongoing energy supply would be cheaper. This was absolutely not the case, my old supplier have debited over £700 from my bank account this morning and Shell energy are unable to offer any help to resolve this at all, I asked to reverse the switch and they have advised this will cost a further £100. I am appalled at the level of misrepresentation and service supplied by the company and I urge anyone considering to switch to avoid them at all costs! I don’t rate British Gas’ service at all but you would be far better off! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review on Shell Energy: Avoid like the plague

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 3 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Sept 2020.

Avoid like the plague

I managed eventually to speak to an incredibly good customer service rep (Kyle). Until that point I’d almost given up hope with this mob. Switched to Octopus this morning read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Reviews: Shell Energy Customer Service a Nightmare

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 Sept 2020.

I BEG WITH YOU !!!!!..I PLEAD WITH…

I BEG WITH YOU !!!!!..I PLEAD WITH YOU!!!!…..DONT GET INVOLVED WITH THIS UTTER SHOWER OF FOOLS read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy Worst Broadband Provider (Trustpilot)

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 9 Sept 2020.

DO NOT SIGN UP TO THESES JOKERS

DO NOT SIGN UP TO THESES JOKERS, OFF MORE THAN ITS ON…CONTACT THEM SEVERAL TIMES TO BE IGNORED…SLOW, AND INTERMITTENT USELESS!!! DISGUSTING COMPANY WHO WILL TAKE YOUR MONEY BUT WILL NOT PROVIDE A SERVICE…REGULATORS MUST/SHOULD STOP THIS USELESS COMPANY!!!……………….They lie as well, below!!! saying ‘we always strive to offer exceptional service and answer queries as quickly as possible’ is just NOT true I’ve emailed you several times (ABOUT SERVICE AND COMPLAIN) to be ignored!!! QUICK ENOUGH TO ADD LIES TO THIS REVIEW THO??? STRANGE THAT!!! …….AS I SAID USELESS BROADBAND USELESS CUSTOMER SERVICE!!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy has just launched its fastest-ever broadband option

BT broadband’s unlikely new rival offers faster speeds at a cheaper price

BT BROADBAND is facing a fresh challenge to its dominance and this time it comes from an incredibly unlikely rival offering better speeds (for less money).

By DAVID SNELLING

BT continues its drive to bring faster speeds to more customers across the UK. The telecom firm has recently announced a major update, which is now offering some consumers the chance to download files at speeds of almost 1Gbps – that’s fast enough to whizz a feature-length Hollywood movie in full HD onto your TV in under a minute. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Review: Shell Energy Rubbish Broadband and Even Worse Customer Service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 Sept 2020.

Rubbish Broadband and even worse customer service

I’ve been having broadband issues for the past two months, numerous phone calls and emails yet the standard response is too many devices, which I’ve proven to not be the issue by providing tests over Ethernet with only one device connected. Anyway the majority of devices are smart bulbs, smart plugs and a thermostat, leaving only a laptop and TV.

The pings spike up to 8000ms and nothing will load not even the Google homepage. Also the guaranteed speed range is 8-14Mbps yet I regularly get as low as 0.5Mbps, again they don’t see that to be an issue. Their advisors don’t know what pings are so their answer is that I need fibre when in reality they just need to fix my broadband. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

ISP Shell Energy UK Launch Ultrafast G.fast Broadband Packages

Wednesday, September 2nd, 2020 (10:56 am)

Energy provider and UK ISP Shell Energy has become the latest provider to introduce a new range of “ultrafast fibre” broadband packages, although instead of going with FTTP they seem to initially be launching using only Openreach’s hybrid fibre G.fast network that is no longer being deployed at scale.

As usual the new packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot review of Shell Energy: Absolute sh!t show of an organisation

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.

Unethical, dishonest, greedy & dishonourable

Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.

Don’t trust! They lied to my face to get me to switch to them!

I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Do not use Shell Broadband as your WiFi provider

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 August 2020.

Do not use Shell Broadband as your WiFi provider

Some advice for your advisors: if they take a phone call, ensure they do what they say they will do. Been pestered to pay a bill I do not even owe due to your employees’ stupidity for months now. Impossible to call you unless you want to spend over an hour on hold. Don’t bother emailing, the ‘1 day sla’ is now 2 weeks and still no response

THE worse Internet provider ever!!

THE worse Internet provider ever!!! Keep constantly cutting out, the signal is weak. Im working from home hence to shell I lost earning!!!! THE WORSE EXPERIENCE!!! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Utterly diabolical customer service at Shell Energy

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 August 2020.

Utterly diabolical customer service

Utterly diabolical customer service. Please avoid at all costs – they are cheap for a reason.

I’ve repeatedly spent hours on the phone to customer service trying to resolve poor internet speed and non-existent customer support. I’ve been charged for engineer call outs when the issue was not fixed and remained open on their systems for a further 3 weeks. I’ve been promised call backs which don’t occur. No accountability on their behalf, no authorisation in customer service to make any decisions or provide any help. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy still being savaged on Trustpilot reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 August 2020.

Switched over to shell for all utilities and broadband

Its been the worst customer service ever
they do not respond to emails, they take hours to answer a call
they did not resolve the problem of my complaint of being over charged. Dont make the same mistake as me. go elsewhere

Left hand doesn’t know what…

So far the left hand doesn’t know what the right hand is doing.

I’m trying to switch via uSwitch and now over 26 days later I’m still attempting this. Shell energy are telling uswitch I don’t have a Economy 7 meter but an Economy 10 meter instead.

However when I ring up shell energy and speak to sales (Sean) they tell me I have an Economy 7 but they cannot offer me the tariff on uSwitch directly. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Trustpilot Verdict: Shell Energy a complete shambles

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 August 2020.

AVOID AVOID AVOID Called payment line…

AVOID AVOID AVOID Called payment line dept in Glasgow spoke to an advisor i have her first name but she wouldn’t give me her surname or put me onto her manager she threatened me with a note on my credit file for a bill I haven’t received. I received a bill on 30th July paid it on 3rd August but they saying this is another bill… All lies! I have my own server as have my own marketing dept and none of my emails are deleted from my server, there has never been an email with recent bill apart from what I’ve paid Shell so to threaten me with an outstanding balance and note on my credit file is shocking avoid this company at all costs! read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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