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SHELL BROADBAND AN UTTER SHAMBLES

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Terrible service, always on hold, lack of support

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14

Comments

My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!

Reviewer Michael: Location Southampton: Date 2022-11-13 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband Service drops out all the time. No customer service

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer D Gough: Location Hereford: Date 2022-11-12

Comments

Service drops out all the time. No customer service, almost impossible to make contact…then no help. it was fine with Post Office.

Reviewer V Galyer: Location GRIMSBY: Date 2022-11-12

Comments

My broadband account with the P.O was changed over Shell energy, the contract expired end of July 2022. I could not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months later I am still receiving threatening e-mails demanding £35.00 for the router. I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband not fit for purpose

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Julie L: Location Newcastle upon Tyne: Date 2022-11-10

Comments

My broadband was transferred from the Post Office to Shell and I can only describe this company as not fit for purpose. Due to the area where I live I can only have the standard package, which was fine when I was with the PO, but not now. The download speed over the last month has averaged at just under 6mbps and the upload 3.5mbps. I cannot watch catch up on the tv without constant buffering, during work meetings I have to turn off my camera, or drop out altogether. I have spent hours trying to get to speak to them on the phone, but no luck, the online chat is not working more often than not. The whole experience is very frustrating. I wouldn’t recommend Shell as a broadband provider to anyone. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Terrible service. Slow internet. Impossible to contact support

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Michael: Location Southampton: Date 2022-11-08

Comments

Terrible service. Slow internet. Impossible to contact support, very difficult to cancel (even out of contract). Avoid.

Reviewer Ken: Location Stourbridge: Date 2022-11-07

Comments

How on earth this outfit calls itself a utility company is beyond me. Honestly I could write a book! Incompetent doesn’t come close. I would advise everyone to keep well clear of these idiots read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell broadband is unreliable and keeps dropping

“By far the worst broadband I’ve ever used.”: “The actual product is dreadful. Slow and intermittently non existent.”: “The worse company in everything customer service, connection and dealing with problems.”: “It’s been over a week with no Internet. the broadband is unreliable and keeps dropping.”: “I have spent the best part of 6 hours on the phone.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Gordon: Location Paisley: Date 2022-11-01 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Slow connection and definitely no way of contacting them

“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John barker: Location Glouster: Date 2022-10-28

Comments

The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell broadband is useless

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer steve lewis: Location ammanford: Date 2022-10-27

Comments

absolute shocking service call centres always long wait times broadband is useless and when you do finally get to speak to someone in customer service the attitude is shocking keep clear at all cost these reviews are genuine by everyone

Reviewer Michael McAtominey: Location North East: Date 2022-10-27

Comments

I am sending this review on behalf of my Father in Law WHO is 90 YEARS OF AGE, he has never had broadband in all his long life, he had a post office phone which was ta k over by shell, he decided to have his phone removed as he never used it, shell are now sending him threatening letters demanding that he must return their router ( which he never had) now they are saying that they will remove £35 from his account (ILLEGAL) because he hasn’t returned this item that he has never had. We have rang them 3 times and they AGREE that they have never supplied broadband to his property, but yet these threating letters STILL turn up. What a disgusting company and if they carry on in this matter we shall not hesitate to SUE them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband reliability is nonexistent

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jannie Adams, Location Romford: Date 2022-10-24

Comments

Broadband reliability is nonexistent. lose the signal about 50 times a day. will phone these arseholes tomorrow and cancel my dealings with them. I am sure they won’t miss me but I am sure there are probably thousands of people who think like me.

Reviewer Graham L: Location Coventry: Date 2022-10-24

Comments

This bunch of incompetent, inept idiots took over my fathers broadband from the Post Office. Due to illness in July I cancelled his contract and was told that 13 days of his monthly fee would be reimbursed STILL NOT RECEIVED. A month later they reopened his account and took £40, raised the issue with them, guess what STILL NO REFUND. On 4 occasions I have requested a returns label to send their router back, guess what NO RETURNS LABEL SENT. They have now charged £35 for the router, which I couldn’t return as they do not have the capacity to do something as simple as send out a returns label. Look for a bunch of incompetent cowboys to provide your broad back, they’ll still be better than Shell. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy ‘Shambles of a company’

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL ENERGY BROADBAND NIGHTMARE

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Clare Watson: Location Loughborough: Date 2022-10-19

Comments

DONT GO WITH SHELL – it should have zero stars. A series of looping automated online systems and a call back system that was designed to call me and instantly hang up meant it was almost impossible for me to get through to make a complaint. When I did I found out that Shell Customer Services is outsourced to a company or companies with employees in other countries who have no interest at all in Shell’s reputation or indeed providing a service to their customers. I was given a series of contradictory instructions re returning a router which I had done using the original label provided when I joined 3 years ago. I suspect that the address on the labels then has now changed – whatever I was charged for a router anyway because it supposedly failed to arrive. Four weeks had lapsed and by this time I had lost the proof of sending. To actually send that proof now would be extremely difficult since as above the looping system is designed to make it impossible to fill the boxes to enable you to submit a communication. NIGHTMARE read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

SHELL BROADBAND REVIEW: Poor quality connection, low range router and speed

Poor quality connection, low range router and speed… have no customer advisors available – poor quality products and awful service.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer M WOLLENBERG: Location LONDON E18: Date 2022-10-19

Comments

STAY AWAY! They promised service, in the end Openreach attended and said they could not offer even basic DSL never mind fibre – but of course by then old service was turned off – so now I am without and have been for weeks – and they take days to reply read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”

“Shell energy is the worst company I have ever dealt with! Have nothing to do with them… ever!”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer paul: Location midlands: Date 2022-10-07

Comments

Absolutely awful. Completely messed up our switchover to them, leaving us with no internet for several days now. Spent hours on the phone to their customer service with no resolution. Avoid.

Reviewer Malcolm shepherd: Location Princess risborough: Date 2022-10-07 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Very low internet speeds and terrible customer service provided by Shell Energy Broadband

My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09

Comments

Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy broadband untrustworthy, unprofessional, incompetent and unscrupulous

If I could leave no stars I would. Please avoid this company, I wish id have known just how awful they were but I thought being owned by Shell they would be trustworthy. They are unprofessional incompetent and worst of all unscrupulous. You anyone but SHELL ENERGY

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Little Old Lady: Location BOLTON: Date  2022-07-18

Comments

ex Post Office, still got PO router NO Customer service online or phone, incomprehensible bill/cust svc reply SORRY NOT AVAILABLE (since takeover, apparently) Why energy co thinks it can run BB anyway. THE WORST EVER read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband very slow or no connection for long periods!

Energy Broadband Reviews recently posted on broadband.co.uk

EXTRACTS FROM THE RECENT REVIEWS (DISPLAYED IN FULL BELOW THE EXTRACTS):

‘Can’t even login to my account. Was transferred to Shell when Post Office sold their phone and broadband to them last year. They must be the most incompetent providers on the market. Deal ends soon so I’ll be outta here!’: ‘Shell Energy are absolutely clueless and appear to know nothing about phones and customer service is certainly not their forte.’: ‘The worst company I have ever dealt with. Had no broadband since 20 May ( now 14 July). No explanation from Shell. They have not responded to letters or on- line attempts by myself. You wait on phone until you give up. Dreadful company.’: ‘Switched to Shell Energy Broadband. Lost my internet connection. Met with a wall of silence from customer services…’: ‘Disgusting customer service. In short I have had major issues with internet connection and phone line; the problem has mainly been since Shell took over from Post Office. Interrupted internet for 4 months and very slow or no connection for long periods…’: Do not use this company, you have been warned! worse than TalkTalk, Blatent lies about speeds…’ read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid Shell Broadband at all costs. Customer ‘service’ is appalling

‘Whatever you do just avoid these people… I was a post office Internet customer before they handed me over to these guys… absolute waste of space. Go with literally anyone else. Save your brain cells.’: ‘Avoid Shell Broadband at all costs. Customer “service” is appalling, internet drops out multiple times per day & staff lie.’: ‘Shell bought out Post Office broadband and our Wifi has been terrible ever since. Our internet randomly stops working day or night, and often for an hour. I’ve never experienced such poor quality service with any other broadband provider.’ read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband WiFi cuts out all the time

6 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Router is poor

The WiFi cuts out all the time and phone rarely connects to it. I emailed them 4 days ago and had no response. The online chat is always offline. I’ve been with TalkTalk and Sky and never had the issue.

simply appalling service

simply appalling service – broadband almost non-existant. Customer service even worse. Call backs promised and never materialise. Foillow up calls promised and don’t happen. Still no internet service over 2 months on. Hours spent listeneing to awful music waiting to speak to someone. No help again today after 2 hrs 50 mins on the phone. Avoid like the plague. Still take my money despite promising a refund, which like the phone calls has not appeared. deadful. Shame on you Shell. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband described as ‘Utter garbage’

“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…” read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Anyone reading this AVOID Shell broadband

“Snail’s pace download speed of Shell Broadband”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Dave: Location Staffordshire: Date 2022-06-13

Comments

Have a line fault Shell aranged for Openreach to contact me when they are coming, waited three days but no call from anyone. Have tried to phone Shell six times. waited at least 30 minutes to 45 minutes not answered. fed up with this so called caring company, off back to another provider

Reviewer Shahin Hussain: Location Rochester: Date 2022-06-13 read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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