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Warning for anyone thinking if using Shell Broadband services

I hope this serves as a warning for anyone thinking if using Shell Broadband services

1 1 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Don’t use their broadband service

Don’t use their broadband service, drops out on a regular basis and the customer service is shocking. Often have to wait in excess of 50 minutes to speak to anyone!

Date of experience: 10 November 2022

Absolutely horrendous service

Absolutely horrendous service. Without Broad band for 6 weks refunded for 2 and then charged for 8. Customer service personel do not have a clue and are rude and patronising. Still no resolution 3 months on so I have left. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell beats forecasts as profits more than double

BBC NEWS

Shell beats forecasts as profits more than double

By Michael Race: Business reporter, BBC News: 27 Oct 2022

Shell has reported profits have more than doubled between July and September helped by high oil and gas prices.

The energy giant said underlying profits reached $9.5bn (£8.2bn) in the third quarter.

That compares to $4.2bn during the same period last year though it is a slowdown from the second quarter when it announced record figures.

The invasion of Ukraine sparked oil and gas prices to rise as nations pledged to cut dependence on Russian energy. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Oil giant Shell reveals plans to hike dividend as it reports third-quarter profit

CNBC

Oil giant Shell reveals plans to hike dividend as it reports third-quarter profit

Silvia Amaro@SILVIA_AMARO

Sam Meredith@SMEREDITH19

KEY POINTS

  • The oil giant also announced Thursday a new share buyback program.

  • It also revealed plans to increase its dividend per share by around 15% for the fourth quarter 2022.

  • The group’s results come soon after it was announced CEO Ben van Beurden will step down at the end of the year after nearly a decade at the helm.

British oil major Shell reported a third-quarter profit Thursday, but lower refining and trading revenues brought an end to its run of record quarterly earnings.

Shell posted adjusted earnings of $9.45 billion for the three months through to the end of September, meeting analyst expectations of $9.5 billion according to Refinitiv. The company posted adjusted earnings of $4.1 billion over the same period a year earlier and notched a whopping $11.5 billion for the second quarter of 2022. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband service is dreadful, you cannot contact anyone to complain

12 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broadband service is dreadful

Broadband service is dreadful, you cannot contact anyone to complain, on hold for 30 minutes today without speaking to anyone. Now they have closed for the weekend. I have sent emails but not received replies. They have lost my payments. Avoid, they are not fit for purpose.

Date of experience: 09 September 2022

Terrible.

Terrible.
They cut off my 87 year old moms phone. This isn’t just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn’t been sent because of billing issues. That’s why it wasn’t paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people.
I spent another hour on hold. No reply to the call at all this time.
No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother.
DO NOT DEAL WITH THESE PEOPLE.
They are the worst of the worst. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband left me a week without internet

8 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELL BROADBAND, GET YOUR ACT TOGETHER

SHELL BROADBAND, GET YOUR ACT TOGETHER. YOUR CUSTOMER SERVICE IS APPALLING. THE WORST WE’VE EVER ENCOUNTERED !!!!!

HOW MANY SHELL BROADBAND EMPLOYEES DOES IT TAKE TO CHANGE A LIGHT BULB. ANSWER: AT LEAST SIX, ALL WORKING IN DIFFERENT COUNTRIES AND NONE OF THEM COMMUNICATING WITH EACH OTHER AND ENDLESSLY PASSING YOUR TELEPHONE CALL FROM PERSON TO PERSON UNTIL THE LINE GOES DEAD
OH, AND BY THE WAY, YOU’LL NEVER GET THE LIGHT BULB FITTED BECAUSE THEY’LL KEEP ON MESSING UP THE ORDER!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe gas shortages to last several winters, Shell boss warns

Sunday Telegraph

Europe gas shortages to last several winters, Shell boss warns

Ben van Beurden says energy rationing will be needed for a number of years

By Rachel Millard: 29 August 2022 • 12:54 pm

Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.

Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe’s gas crisis could last several winters, Shell CEO says

REUTERS

Europe’s gas crisis could last several winters, Shell CEO says

Aug 29, 2022

STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.

“It may well be that we will have a number of winters where we have to somehow find solutions,” van Beurden said. (Reporting by Terje Solsvik, editing by Gwladys Fouche) SOURCE
shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year

MailOnline

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April

  • Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market

  • The five energy and power companies make up £23million of the total

  • Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses 

  • Nadhim Zahawi warned that earners on £45k may need help with energy bills

The bosses of Britain’s biggest energy and utility companies pocketed an eye-watering £30million in pay between them last year as hard-pressed families nationwide face an unprecedented cost-of-living crisis.

The bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Britain’s 10 highest paid fat cats pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year

By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I am a Shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy ‘DIRTY ROTTEN GREEDY SCOUNDRELS’

Transferred over to Shell energy broadband. (Is this supplier of last resort?) Anyway – they are appalling.

26 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

This company is going from worse to…

This company is going from worse to absolute sh**e. The app is terrible and doesn’t give you the info you require or it isn’t supported.
The customer service is poor now. It was way better when it was first utility. I can’t wait for my contract to be up to go somewhere else read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell’s temperamental low speed broadband disconnecting 20 times a day

20 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

NONE EXISTING Technical Support!

Our home broadband has been very temperamental recently, disconnecting no less than 20 times a day. Speed is terrible, a tiny bit more than dial up! I’ve been trying to get support with no luck, and the only reply I received was a week ago by email – that’s all. I’ll take the matter further by seeking legal advice to leave this contract before it ends. This level of customer service with such low speed is not acceptable in 2022! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Automated threatening phone calls from Shell Energy

16 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Threatening automated phone call

If you have broadband and homephone from this company and pay quarterly be warned. My bill was sent out late and I paid by return of post. The money was taken from my bank account and I thought no more about it.

Then I received a suspicious automated phone call threatening to cut off my phone and broadband. Thinking this sounded like a scam particularly as payment was requested over the phone I phoned Shell to point out someone was making scam calls on their behalf, since I knew I’d paid the bill. But it was not a scam they were deadly serious. ‘Bills were sent out late and it takes a while for payments to be received in our accounts’.
What a pathetic response from Shell! I’d expect a commitment to send bills on time, set realistic deadlines and to cease threatening automated calls. Was this irrelevant response also written by a machine?? read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe could face energy rationing as ‘really tough winter’ looms, Shell boss warns

The Guardian

Europe could face energy rationing as ‘really tough winter’ looms, Shell boss warns

Mark Sweney and Alex Lawson: Thu 14 Jul 2022 13.04 BST

European consumers could face the prospect of energy rationing this winter as costs continue to soar amid the risk of Russia cutting off gas supplies, Shell’s chief executive has said.

“It will be a really tough winter in Europe,” said Ben van Beurden… “We will all face very significant escalation in energy prices. In the worst case, Europe will need to ration its energy consumption.” read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe faces tough winter, may need to ration energy, Shell CEO says

REUTERS

Europe faces tough winter, may need to ration energy, Shell CEO says

OXFORD, Britain (Reuters) – Europe faces a “really tough” winter in the face of soaring energy costs which might require fuel rationing, Shell CEO Ben van Beurden said on Thursday.

“It will be a really tough winter in Europe.. We will all face very significant escalation in energy prices,” van Beurden told the Aurora Spring Conference in Oxford.

In the worst case, Europe will need to ration its energy consumption, he added. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

No Shell Internet for two weeks

Disrespectful, Unprofessional and Frustrating (all at the same time)

12 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

No internet for two weeks

I’ve waited 2 weeks to get my broadband transferred to my new address and get an engineer however the day it was scheduled nobody turned up and no internet connection, very frustrating after this long wait, how can I resolve this issue?

Disrespectful, Unprofessional and Frustrating (all at the same time) read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Avoid Shell Broadband at all costs. Customer ‘service’ is appalling

‘Whatever you do just avoid these people… I was a post office Internet customer before they handed me over to these guys… absolute waste of space. Go with literally anyone else. Save your brain cells.’: ‘Avoid Shell Broadband at all costs. Customer “service” is appalling, internet drops out multiple times per day & staff lie.’: ‘Shell bought out Post Office broadband and our Wifi has been terrible ever since. Our internet randomly stops working day or night, and often for an hour. I’ve never experienced such poor quality service with any other broadband provider.’ read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband is slow as Hell!

2 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broad Band

Shell Energy Broad Band! This is a contradiction in terms…as you’d be better served With “Dile-Up! Shell Broadband is slow as Hell! Completely contrived and manipulated speeds shown in adverts. BBand speed will be ok for the first couple of weeks then just goes all to Hell.  You will then call cust service who will be absolutely, adamant that you are a HIGH USER!!… I live alone! and connect only my phone and TV to ‘WiFi’. As it’s so slow, I try to use one or the other…doesn’t help. 20, to 30, minute call waiting, time (20, mins at VERY BEST…and all you will hear is “you’re a very, heavy user! You NEED to upgrade”. Don’t use Shell…dreadful Custservice, dreadful product, with no recourse, when issues arise. (If you’re reading this, you are probably in my distant future and I am long dead…as probably, took decades, to up-load). read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy putting vulnerable customers at risk

30 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell: putting vulnerable customers at risk

My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy. On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case!
We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Allegation that Trustpilot is being played by Shell

28 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Trustpilot you are being played just…

Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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