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Shell Broadband is incredibly slow if it even connects at all

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Rods: Location Kent: Date 2023-08-02

Comments

Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY

Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02

Comments

Signed up took up direct debit immediately.

No contact after 14 days.

So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful

Reviewer Matt: Location Staffordshire: Date 2023-08-02

Comments

Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM!

Reviewer Sophdv: Location Newcastle: Date 2023-08-01

Comments

DO NOT USE THIS COMPANY. Broadband is incredibly slow if it even connects at all. I’ve been awake today for half an hour and it has disconnected 5 times already. Customer service has hung up on me twice now. Live chat person refused to investigate the issue and said the problem is with the router and sent us our 3rd router this year! They will not admit that their service is not fit for purpose instead choosing to blame customers. None existent customer service and unusable broadband. Complaints get ignored. I’m looking at ways to get refunded and I’ve cancelled my direct debit. I will not pay the rest of the contract.

Reviewer Debora: Location Scarborough: Date 2023-07-31

Comments

Ordered internet. “Installed “ on Friday, no service all weekend after many calls. Got an email on Monday saying we should have service. Still nothing. Called to cancel and will be charged £109 for absolutely nothing. Very irate!!! Don’t do it!

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