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Never ever ever move migrate or use Shell broadband

Examples Posted 12 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Trisha: Location Nw10: Date 2023-07-24

Comments

Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!!

I apparently changed providers without doing so thereafter i have had no help no help no one can give you information about your case no one at Shell cares about you they just want your money!!! Go elsewhere or let it be at your peril!!!

Reviewer Austeja: Location Norfolk: Date 2023-07-25

Comments

I was with shell energy for over 2 years, started to work from home so internet for me was essential, however when I moved home I was disgusted by their service, switch was supposed to be in place on day 1 the next day nothing worked I called and they said wait another day, called again the next day as nothing worked. They told me that in 2 weeks openreach will have a look and they will let me know, 3 weeks after switch day, I’ve been told that they have to cancel my order and replace it with another the same one, which will take at least another 2 weeks. When I called to cancel they haven’t even tried to apologise, they was just happy to cancel

Reviewer Katy: Location Preston: Date 2023-07-25

Comments

The worst customer service I have come across, unfriendly pass you from department to department, dont use this broadband provider

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