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Frustrated and disgusted by Shell Broadband

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted.

Reviewer Wendy Heath: Location Worcester: Date 2023-07-08

Comments

I write this review on behalf of mr b Hughes a neighbour who is 85 years of age whose telephone supplier was the post office this was transferred to shell until his line was cancelled by shell for no reason this resulted in mr Hughes having to change supplier since then mr Hughes has suffered harassment from this company over a router he never had he is of the age bracket where he would not know what to do with a router if he had one and would most certainly have returned it if that was the case i have contacted shell for him he has contacted shell again today (8/7/23) as he has again received a letter yesterday and another today he is really upset over all this unnecessary harassment I am concerned for him as he suffered a heart attack recently I ask you once again get your facts right and stop harrassing this person

Reviewer Amy: Location Stirling: Date 2023-07-07

Comments

Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.

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