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Shell Energy wifi keeps dropping out and line speeds are slow

Examples Posted 17 July 2023

Shell Energy Broadband Reviews recently posted on

Reviewer C: Location London: Date 2023-06-23


Ever since I moved to shell energy the wifi keeps dropping out and line speeds are super slow, no where near the fibre I am paying for. Two openreach engineers have visited, the last one saying they cannot find a fault in the line and the issue must be the router, since shell rent the line from talk talk. Shell initially refused to send me a new router but after contacting them again they agreed. Now waiting for new router to see if it fixes the intermittent and very slow broadband.

Reviewer Lin: Location Devon: Date 2023-06-23


Been trying to close down Mum and Dads account as Mums in care and Dad lives with me now. The account is in Mums name so they needed proof that she was in care. I got the proof and sent it through email to shell, and not heard a thing back considering their generic email says “we will contact you within24/48 hours. That was 10 days ago. They are absolutely rubbish at replying and I’m worried that they will continue to send Dad bills although they’ve had plenty of warning as to his moving out date. Avoid shell energy at all costs

Reviewer Cyril Dapo: Location London: Date 2023-06-21


Late payment of about one week which I actually paid in full but shell have already taken my name to the credit agency which now affect my credit rating status

Reviewer Emma: Location Dorset: Date 2023-06-21


Terrible internet provider. Unreliable connection, cuts out multiple times a day. When speaking with customer services you are constantly told there appears to be no issue there end.

Absolutely useless.

Reviewer Alan Driver: Location Buckinghamshire: Date 2023-06-21


Cut off an 89 year olds phone line that was linked to his alarm – resulting in him being on a hard floor overnight for over 12 hours with no way if alerting anyone. The customer service is non existent and truly shocking! Even after speaking with various managers who endured it would be sorted and line in action asap, I call back and they deny all knowledge of any conversations-cowboy outfit through and through and absolutely no interest in helping no matter who you speak too! Please stay away from this company.

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