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Shell Broadband is ‘total crap’

“STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Selection of reviews posted here 28 March 2023

Reviewer joe: Location Runcorn: Date 2023-03-03

Comments

total crap it’s off more times than on..going to my solicitors on Monday to see if can cancel without penalty…if it was me..charging for a service like shell I would be in the dock for fraud

Reviewer MG: Location UK: Date 2023-03-03

Comments

I wish I had read this before I switched. DO NOT BUY, this product should not be sold, its not fit for purpose

Reviewer Gordon Lindup: Location: Date 2023-03-03

Comments

STEER CLEAR. My biggest regret is not checking reviews before getting broadband with Shell. The most incompetent customer service I’ve had the misfortune to deal with. I had a postoffice phone only account that was out of contract. Shell bought PostOffice service. Nov2022 I changed out of contract to a phone+broadband contract. Shell failed to provide internet. I cancelled within cooling off period and asked to revert back to phone only contract so I can find a new provider without incurring exit fees. Mar2023 Shell are still charging me for phone+broadband, still not providing broadband and have me in a fixed contract and still have not put me back to original phone only account. I’ve spent 9 hours on the phone to their customer services and technical department spoken to multiple people, repeated my story multiple times and been cut off regularly. They organised an Engineer that did not turn up and said the Engineer was cancelled. And the nightmare continues to be disputed via email. One email response said its OK the charges are the same as what I was paying for phone only! Not the point I have no internet and cant change provider until Shell confirm I can leave eithout being charged. If you want to stay sain I would recommend not to use Shell.
This has been so stressful I feel cheated I can believe they are getting away with this level of service.

Reviewer Taylor: Location Basingstoke: Date 2023-03-03

Comments

If I could give zero for customer service and overall experience I would – router did not arrive in time for installation, took 10 days several phone calls and even given fictitious tracking numbers – put on hold several time only to be cut off. I will be leaving as soon as I can. Would I recommend – no

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