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PLEASE DO NOT USE SHELL BROADBAND

This company are without question the worst company I have EVER had the misfortune to have any dealings with. Shell Energy and broadband are nothing more than a bunch of cowboy liars…!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

13 March 2023

Reviewer Martin: Location Kingston upon Thames: Date 2023-02-22

Comments

Stay clear! I moved over from Virgin Media and had absolute terrible broadband speed from the get go. It was an absolute nightmare to get in touch with support.
First I tried the phone, just to wait ages in a holding loop to then having the line suddenly interrupted when I was finally talking with someone.
Then I tried email and nobody answered for a week. And even then it was a very slow back and forth with them not taking it serious.
Finally reached someone on the phone, just to be told it must be the WiFi router and I should reset it and connect it to another outlet. And after I’ve done that, I had to wait again for hours to talk to someone.
I then tried to cancel as it was an absolute nightmare, and they just outright rejected it. Months later after the communications ombudsman, finally someone came out and fixed it. Speed is now perfect, but too late, because I had to extend Virgin Media as the Shell line wasn’t working.

I now have two connections. Never ever again!

Reviewer Scott Holt: Location Wolverhampton WV12: Date 2023-02-22

Comments

Refuse to honour the 30 day cancellation policy, despite a looming price hike. Followed through with the complaint and they insist on charging the full amount of my remaining contract if I cancel £170 for 9 months. I will never entertain signing up with Shell Energy again

Reviewer Robert Machin: Location Plymouth: Date 2023-02-21

Comments

This company are without question the worst company I have EVER had the misfortune to have any dealings with. Shell Energy and broadband are nothing more than a bunch of cowboy liars…!

Do yourselves a favour and DO NOT have anything to do with this bunch of greedy, careless, Liars… Stay well away…

Reviewer Malcolm: Location Alfreton: Date 2023-02-20

Comments

Absolutely awful service if I could give minus stars I would, 3 months of misery tried to cancel contract they want £250, How dare they, They are not supplying me a service, I so wish I had read the reviews from other people, PLEASE DO NOT USE SHELL BROADBAND

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