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Avoid this company and product at all costs

A product that doesn’t work reliably and a router that drops the WiFi completely in the next room.  Avoid this company and product at all costs.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

10 March 2023

Reviewer Joanne: Location Leeds: Date 2023-02-15

Comments

Absolute joke of a company message you 5 days before installing to say they cancelled order after waiting 2week STAY CLEAR

Reviewer Ron Bell OBE: Location Blackpool: Date 2023-02-14

Comments

Absolutely disgraceful service that pass you round in circles with no solution.

The product doesn’t work reliably and the router drops the WiFi completely in the next room.

I’m thinking of buying out of the contract its that bad.

Avoid this company and product at all costs.

Reviewer Donal McAuley: Location County Antrim: Date 2023-02-13

Comments

Absolutely appalling service.

Inept customer service that pass you round in circles.

A product that doesn’t work reliably and a router that drops the WiFi completely in the next room.

Avoid this company and product at all costs.

Reviewer Bob: Location Ramsgate Kent: Date 2023-02-10

Comments

Since Shell took over from The Post Office I’ve had no problems at all. Good speed and reliable broadband

Reviewer Candy: Location Date 2023-02-10

Comments

Today I was on the phone to such an amazing lady who really wanted to help me and was so kind . I don’t think much of Shell as a broadband company but I do however think it’s extremely important to give credit to customer services in particular one named Katie from the retention department. What a star so pleasant so kind patient understanding and has helped me resolve my problems. She’s been the best person from this company and I’d like to thank the manager to for accepting my issues kindly too . Thankyou ever so much Katie I really cannot thank you enough.

Reviewer Candy: Location Date: 2023-02-09

Comments

I am absolutely dissatisfied with how poor Shell broadband is. I am having issues trying to get them to close my account because I refuse to be with them for a second longer. I signed up with them which was the biggest mistake I made and now they’re trying to see if I can get out my contract or what the fees will be. This is an absolute disgrace considering I’ve had a very poor broadband that went on and off constantly I was forever having to turn the router off non-stop issues had to get an engineer out to tell me there was nothing wrong with my line which was a lie that Shell broadband told me over the phone and then to make things worse when I asked them to close it this is now the third time they’ve still not closed my account. I moved on to another provider.I am refusing to pay for a service I didn’t receive and this company should be avoided at all cost . If they continue to expect me to pay for leaving early I shall take it further

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