…dropped calls, constant redirects, clueless staff, no respect for the customer…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08
Comments
Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.
However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish.