Shell Energy .website Rotating Header Image

Complaints are totally ignored. Rude staff on phone and emails ignored.

“Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!!  No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter H: Location Windsor: Date 2022-11-28

Comments

New customer that never managed to get the router to connect and the line to work. Spent in total 4 hours on the phone going through some technical checkups. Arranged twice for someone to come out to the property but nobody bothered turning up[…Basically a waste of time money and effort….The hours arranged for someone to be home is impractical. Left work to wait home for your people not turning up to fix the problem is unprofessional and just downright rude!!! Strongly recommend prospective customers to stay away from you lot like the plague!!

Reviewer Philip: Location London: Date 2022-11-27

Comments

Totally disorganised. Issued me a bill for £35, then a reminder and finally referred me to their debt collector over non return of a router. I had returned it, had the proof, and repeatedly told them I’d returned it. Never again.

Reviewer Tony: Location Middlesborough: Date 2022-11-26

Comments

This company is a joke i have got behind with my bill have come to an arrangement so they are saying i havent paid anything since june, phoned call centre phone put down on me twice on the 3rd call unfourtnatley my vocal cords are all over the show so my voice is either high or low i have no control of it the call handler starts shouting at me not shout at him i explained of my problem but he did not listen, i asked to speak to a manager to be told they dont speak to people only on a call back i am still waiting from the last complaint.
Now i know how they get big profits because they make of peoples misery.

Reviewer Keith Wright: Location Weymouth: Date 2022-11-26

Comments

When it works it’s been fine. Turns out they seem to have faulty routers. They’ve sent 2 out now and both don’t work on Wi-Fi reliably. Open Reach have been twice and confirm the line is perfect. I only changed to shell 8/11/22 been a nightmare since. Customer service hard to get to. Numerous router resets. Last engineer tried my old EE router and guess what. Yep perfect internet access. Shell routers were connected to our devices by Wi-Fi would work for a while after reset. Then drop out. The thing was I could stream TV all day long through Ethernet but Wi-Fi no go. Now running perfectly on EE router. Waiting for shell to compensate for on off service since 08/11 and a small fortune in mobile data as we all have very little on contract and bought loads as we use Wi-Fi at home most of the time. I’m stuck for 18 months. If I were you I would look elsewhere for a service provider

Reviewer Jane S: Location Surrey: Date 2022-11-26

Comments

Appalling!! Was with post office, brilliant but they sold out to Shell. Wish I had left then. Just moved home and as stuck on contract decided to stay with Shell, huge mistake!!! Told them of move 2 weeks before, rang to check day before move to be told no record of original call. Had to wait 2 more weeks and start new contract so stuck with them now another 18 months!!! Got new router and of course it doesn’t work!!!! No Internet, no service at all. Complete shambles of a company. Avoid at all costs. Complaints are totally ignored. Rude staff on phone and emails ignored. Government should pull plug on them as Broadband provider.

Reviewer Cliff Begley: Location Exeter: Date 2022-11-25

Comments

I signed up,23/11 then cancelled when I found out the 14 day cooling off period ends before I was due to go live! 8/12.
I did sense customer service genuinely wanted to help, but I’m not staying without a valid (to my mind) cool period especially as Shell are not in the Ofcom compensation scheme

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

0 Comments on “Complaints are totally ignored. Rude staff on phone and emails ignored.”

Leave a Comment

//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js
%d bloggers like this: