December 24th, 2022:
Merry Christmas and a Happy New Year
Awful experience, unreliable slow Shell broadband
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Richard: Location Nottingham: Date 2022-11-21
Comments
Awful experience, unreliable slow broadband. Speed was ok at the beginning but got progressively slower. I complained and the speed improved then got even slower than before to the point of being unusable. Couldn’t wait to leave. After six weeks of not being asked to return the router I binned it then two months after termination I was asked to return the router and it would cost £35 if i didn’t.
No internet over Christmas!
24 Dec 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely appalling customer service
Absolutely appalling customer service. On the phone for 3 days and still no internet. Spoke with numerous agents many of whom hung up and finally decided to terminate my contract. The final agent from the retention team was actually verbally abusive !
No internet over Christmas! Disgusting service
Please avoid Shell at all cost.
Horrible company
Horrible company, avoid never use any broadband, even worse customer service, moved house booked engineer and he never turn up to find out they never book one, so I cancelled broadband to find out they where still charging me final bill month after, please avoid this company !!! I don’t even want to leave 1 star as don’t deserve any.