19 Nov 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Awful customer service and broadband doesn’t work!
Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.
Huge mistake switching broadband to Shell
It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes.