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Shell Broadband Terrible Service for just about everything!

Shell Broadband Terrible Service for just about everything!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Julian M: Location lanarkshire: Date 2022-10-27

Comments

Lost my phone line last Saturday, broadband had also been very unstable prior to that. Called up and wa given option of callback. They returned the call a couple of hours later but hung up as soon as I answered. Sent them an email, and have been emailing every day since with zero response.

Reviewer Gary W: Location St. Helens: Date 2022-10-26

Comments

Terrible Service for just about everything! Experience frequent “drop-outs” and very slow speeds.Intetnet radio disconnects.Extremely bad customer service. Take far too long answering calls only to be disconnected. Unable to view bills and make amendments FOR MONTHS. Definitely not recommended even at their competitive prices.

Reviewer John Boone: Location Bangor, Co. Down: Date 2022-10-25

Comments

Shocking customer service bills wrong,
my account on the website always says the site is under maintenance, customer services closed at 7.00pm even though they say they are open until 8pm. I talked to 3 agents today who could still not solve my overcharged bills. I want out so will pay the leaving charge. Stay clear of this lot!

Reviewer Denise: Location Worcesterwr4: Date 2022-10-25

Comments

Rubbish company we got cut off few weeks ago without warning ..apparently our contract had ended few months ago ..they didn’t tell us ..but we still got our monthly bill which we paid (kept reciepts) tried customers services couldn’t get to talk to a human ! So we went with some one else ! Last week they decided to contact us about our bill saying we own them £25 then another saying £45 ..we are not even with them anymore ! Avoid like the plague bad company . We are now with another provider no problem at all !

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