DAILY MAIL
Ofcom reveals the UK’s most complained-about broadband providers – with Shell Energy topping the list
BySHIVALI BEST FOR MAILONLINE
News and information on Shell Plc
DAILY MAIL
Ofcom reveals the UK’s most complained-about broadband providers – with Shell Energy topping the list
BySHIVALI BEST FOR MAILONLINE
According to Ofcom, Shell Energy Broadband was the broadband provider that caused the most complaints, topping the table with 31 complaints per 100,000 customers – up from 22 complaints per 100,000 in the previous quarter when it was also the most-complained about provider across all of the sectors Ofcom monitors. Shell Energy Broadband customers’ complaints were usually due to issues with complaints handling.
Which?
Shell Energy Broadband named worst provider for customer service
Shell Energy generates most broadband and home phone complaints to Ofcom
Shell Energy generated the most customer complaints about broadband and landlines between April and June this year, new figures from telecoms regulator Ofcom show.
For its broadband services, the firm generated 31 complaints per 100,000 customers during the period – almost three times higher than the industry average.
Shell Energy also averaged 23 complaints per 100,000 for its home phone services – four times the industry average – with the most common reason for complaint across both services being how the company handled customers’ complaints.