Avoid at all costs, I use to be with the post office which was fine, but it got taken over by shell, the router was slow and useless and the customer service is shocking…
15 Oct 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
The worst customer experience ever
Was with Post Office broadband (not great). They transferred to Shell Energy Broadband. It can take over an hour to speak to Shell tech support, you have to go through general customer services first. The broadband service is unreliable. It stops working and the router shows a large red light. They were supposed to send an engineer but nobody knocked on the door, day wasted. Fault not fixed it seems, no follow up email. I returned the original Post Office router to them via the Post Office, but they kept emailing me telling me they had not recd. it and telling me I was going to be charged £35. I am terminating my contract. I will never use Shell for anything again.