1 Oct 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely appalling service, I have been with them a little over a month and I am counting the days left in my contract, service constantly cutting out. Cannot imagine a provider any worse, actually has me missing AOL dial-up
Date of experience: 01 October 2022
Shell Energy Phone & Broadband
Shell Energy recently purchased the Post Office phone and broadband. The service from this company is poor to be polite. No phone or broadband for 5 days Compensation offered £10 when I eventually spoke to someone and said about the Ombudsman service and compensation rates he said we don’t believe in that and not signed up to it. What a sham for such a large company. My advice to anyone thinking of moving to them is don’t find someone else. Just waiting for a fibre connection and then goodbye to this awful company.