Installation engineer turned up, didn’t connect my Internet then left. Only for me to find out, absolutely nothing had been done to set my Internet up. I had to call and try and find out what was going on, only to be left on hold for 25 minutes after talking to a team member then hung up on.Followed by an email saying I will need to reschedule. Thats definitely not ho you apologise! I won’t be giving you any money if your customer service is this atrocious for new customers, I’d hate to think what it would be like if I had any issues!
0/10, couldn’t even set my Internet up. No customer support, poor engineers and absolutely zero communication.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
27 Oct 2022
Reviewer Stephen Essex: Location Essex: Date 2022-09-30
Comments
The most appalling customer service.If nothing goes wrong with your bills then they are fine. But if you need to get something corrected (their errors) it is incredibly bad. Slow to answer, calls get cut off, promises made are not kept. I have spent HOURS on the phone trying to get their errors corrected. AVOID LIKE THE PLAGUEread more
Energy giant Shell has already made £31bn in excess profits over past year
Analysis of Shell Q3 profits shows their 12 month windfall profits could pay for 12.5 million UK energy bills
27th October 2022, London – UK-based fossil fuel giant Shell has made £31 billion in excess profits over the past twelve months, while Brits have seen energy bill hikes drive an acute cost of living crisis, according to Global Witness analysis of the company’s third quarter profits reported today.
This is money Shell has made in addition to their “normal,” but already high, profits, and was spurred by high global energy prices. See notes for full methodology. It could pay for:
The energy bills of 12.5 million British households, or
Almost half of the £68 billion the government needs to help its citizens with high energy bills, or
Heat pumps for 2.1 million UK homes, that would protect families from energy price volatility, or
The energy bills of everyone on universal credit; plus emergency aid for all 19 million Yemeni’s caught in one of the world’s worst humanitarian disasters; plus emergency shelter for all of the victims of Pakistan’s climate crisis caused floods – and still leave £17.1 billion in excess profits for Shell’s shareholders. (2)
These extraordinary windfalls come as Shell announced overall adjusted earnings of $9.5 billion this quarter, a slight drop from its record last quarter, but much higher than the company has averaged in recent years. This at a time when the UK government debates how best to support its citizens through a cost-of-living crisis that could see 3 million more British people – and 30 percentage of all UK children (3) – living in poverty from next year.read more
The oil giant also announced Thursday a new share buyback program.
It also revealed plans to increase its dividend per share by around 15% for the fourth quarter 2022.
The group’s results come soon after it was announced CEO Ben van Beurden will step down at the end of the year after nearly a decade at the helm.
British oil major Shell reported a third-quarter profit Thursday, but lower refining and trading revenues brought an end to its run of record quarterly earnings.
Shell posted adjusted earnings of $9.45 billion for the three months through to the end of September, meeting analyst expectations of $9.5 billion according to Refinitiv. The company posted adjusted earnings of $4.1 billion over the same period a year earlier and notched a whopping $11.5 billion for the second quarter of 2022.read more
The chief executive of Shell had himself called on the government to tax oil and gas companies in order to protect the poorest people in society from soaring energy costs.
skynews
Energy company Shell reports profits of $9.5bn for Q3 of 2022 but not at record levels seen in first half of year
The London-listed oil and gas company had reported record profits in the first half of the year amid soaring oil and gas prices.
By Sarah Taaffe-Maguire, business reporter
Thursday 27 October 2022 09:12, UK
Shell has reported operating profits of $9.5bn (£8.19bn) for the third quarter of this year, lower than that of the three months before but still more than double the same period in 2021.read more
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jules: Location Hertfordshire: Date 2022-09-28
Comments
I was a customer of Post Office Homephone and never had an issue with them. Sadly they sold out to Shell and since then things have been difficult! I can’t access my bill using my old account details as I was promised so I can no longer separate personal emails from ‘business’ emails and just recently they put the prices up despite me signing up to a fixed tarrif with Post Office literally a few days before the company transferred me across to Shell.read more
Detailed Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Estel: Location London: Date 2022-09-27:
Comments
Terrible customer service, the likelihood of speaking to someone in less than an hour is close to zero, not to mention if you do manage to reach through to someone they might hang up on you imediately – extremely frustrating! My broadband has been unreliable and slow since the start of my contract and had to have multiple engineer visits. You have tried charging me for the latest one whereas a fault has indeed been found on the line. Your company is simply trying to steal money from honest people and this is absolutely appalling… One advice – never sign up with Shell Energy, run!read more
Shell is ploughing £1.3bn into a Qatari gas project in a huge boost to supplies. The oil giant will take a 9.4pc stake in North Field South, which will expand Qatar’s liquified natural gas output by 16m tons a year.
Qatar is trying to consolidate its position as the world’s biggest natural gas exporter by ramping up capacity from 77m tons per year to 126m tons per year by 2027.
There has been a surge in demand for natural gas, which is seen as a key pillar of the world’s transition to net zero CO2 emissions. Shell boss Ben Van Beurden said its investment in the gas field, run by stateowned QatarEnergy, will help bolster energy security and the transition to net zero.read more
Detailed Energy Broadband Reviews recently posted on broadband.co.uk
At best I received intermittent service usually completely unusable wifi. My WiFi dropped out over 80 times in a 12 hour period. The only thing part of shell energy broadband that works correctly is the billing department.
Reviewer Margaret: Location Horwich Date 2022-09-27
Comments
Just Shocking service via phone I have been left on hold now for over 25 minutes all to ask a simple question to a technician so annoying ! Why the handler could not just have found out for me I don’t know he’s just left me on hold to them , the answer for my question question will be a simple yes or no, still waiting as I type this, just this minute answered my call and the was answer was yes an all okay grrrrr.read more
I recently contacted shell energy about my mother in laws phone . we canceled her phone as she has gone into end of life care .they then send a threatening letter stating they want there router back .I respond to them stating my mother in law has never had broadband or a router . they ask for extra info gave them that then they say they cant discuss as we are not the account holder .which bit off she is in a hospice on end off life care dont they understand !!!!! nice to see a company with compassion not this companyread more
Useless. I signed up for broadband but cancelled in the 14 day grace period because their customer service was so bad. Now they have referred me to their collection department and are hounding me for money, but will not send me any bills or evidence that I owe them money. Avoid them at all costs. There are awful to deal with on the phone too.
Shell Energy Broadband They have the worst routers that I’ve encountered in many many years. They take weeks, literally weeks, to respond to requests for assistance. They keep sending your the same rubbish routers, even when you’ve already tried the same one and it didn’t work – they don’t read your history. Their phoneline opening hours are rubbish. Avoid. Avoid. Avoid.read more
According to Ofcom, Shell Energy Broadband was the broadband provider that caused the most complaints, topping the table with 31 complaints per 100,000 customers – up from 22 complaints per 100,000 in the previous quarter when it was also the most-complained about provider across all of the sectors Ofcom monitors. Shell Energy Broadband customers’ complaints were usually due to issues with complaints handling.
Which?
Shell Energy Broadband named worst provider for customer serviceread more
Shell Energy generates most broadband and home phone complaints to Ofcom
Martyn Landi, PA Technology Correspondent
Shell Energy generated the most customer complaints about broadband and landlines between April and June this year, new figures from telecoms regulator Ofcom show.
For its broadband services, the firm generated 31 complaints per 100,000 customers during the period – almost three times higher than the industry average.
Shell Energy also averaged 23 complaints per 100,000 for its home phone services – four times the industry average – with the most common reason for complaint across both services being how the company handled customers’ complaints.read more
Avoid at all costs, I use to be with the post office which was fine, but it got taken over by shell, the router was slow and useless and the customer service is shocking…
15 Oct 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Was with Post Office broadband (not great). They transferred to Shell Energy Broadband. It can take over an hour to speak to Shell tech support, you have to go through general customer services first. The broadband service is unreliable. It stops workingand the router shows a large red light. They were supposed to send an engineer but nobody knocked on the door, day wasted. Fault not fixed it seems, no follow up email. I returned the original Post Office router to them via the Post Office, but they kept emailing me telling me they had not recd. it and telling me I was going to be charged £35. I am terminating my contract. I will never use Shell for anything again.read more
Shell Energy has left my step-mother without a landline since Fri 30 September, 11 days ago. She is 90 yrs old, has mobility issues, lives in a large, rural property in the middle of the countryside and has – at best – intermittent mobile coverage. If anything were to happen to her she has no means of summoning help. Despite knowing all this, three appointments have been made – and missed – to rectify the fault. Criminally negligent.read more
Shell energy broadband is just the worst I have EVER experienced. Without broadband for 2 months (after me sending them numerous e mails with no response, obviously went with someone else!) Phone call from them 2 weeks ago asking how they could help me! Told them to go away! Phone call yesterday basically trying to bully me into paying a cancellation fee!!! It was an incredulous conversation. I told him again….politely, to go away. Got e mail 30 mins later saying they were closing the complaint. Resultread more
After long last they decided to call me about long loss of internet, to say were going to rub this in your face, it’s tough we dont pay for loss of internet. What a utter discrace of customer care, through this, from first reported. Words cannott describe the behavior of this company.
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
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27 Oct 2022
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A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
