“I can’t give 0 so I give 1 star in all categories. Shocking, dreadful, awful service and they don’t seem to care!! Really dreadful broadband service too.”
“DO NOT TRANSFER TO THIS COMPANY!! The most appalling broad band ever. Moved because jt was cheaper but couldn’t watch anything in catch up so then upgraded and still cant watch anything without it buffering. Please do not sign up it is absolutely awful. I am counting the months till i can go back to talk talk!”read more
DO NOT USE! I can’t begin to go intro the nightmare of this company. Save your self a lot of money hassle and headache and never use shell energy for anything including broadband.
Never use this organisation for your phone line or broadband! Their customer service is disgusting and they have failed to re-connect my vulnerable sisters phone line, which means she has no form of outside communication and her well-being is currently compromised because Shell Energy will not help me to help her. I have spent hours calling people who will not help me at all… they seem to want to annoy me and have no desire to help my sister. Never use this organisation because they don’t care about their customers… only about making money!!read more
Broadband service is dreadful, you cannot contact anyone to complain, on hold for 30 minutes today without speaking to anyone. Now they have closed for the weekend. I have sent emails but not received replies. They have lost my payments. Avoid, they are not fit for purpose.
Terrible. They cut off my 87 year old moms phone. This isn’t just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn’t been sent because of billing issues. That’s why it wasn’t paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people. I spent another hour on hold. No reply to the call at all this time. No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother. DO NOT DEAL WITH THESE PEOPLE. They are the worst of the worst.read more
Sep 10th, 2022
by admin.
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“Out of 10, would I recommend Shell Energy to any friends, family or acquaintances? The answer has to be an emphatic ZERO out of 10.”
“PLEASE STEER CLEAR OF THIS COMPANY, its hard enough as it is these days with the energy hike, families don’t need parasites like Shell Energy adding to their problems”
10 Sept 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Broadband service is dreadful, you cannot contact anyone to complain, on hold for 30 minutes today without speaking to anyone. Now they have closed for the weekend. I have sent emails but not received replies. They have lost my payments. Avoid, they are not fit for purpose.read more
SHELL BROADBAND, GET YOUR ACT TOGETHER. YOUR CUSTOMER SERVICE IS APPALLING. THE WORST WE’VE EVER ENCOUNTERED !!!!!
HOW MANY SHELL BROADBAND EMPLOYEES DOES IT TAKE TO CHANGE A LIGHT BULB. ANSWER: AT LEAST SIX, ALL WORKING IN DIFFERENT COUNTRIES AND NONE OF THEM COMMUNICATING WITH EACH OTHER AND ENDLESSLY PASSING YOUR TELEPHONE CALL FROM PERSON TO PERSON UNTIL THE LINE GOES DEAD OH, AND BY THE WAY, YOU’LL NEVER GET THE LIGHT BULB FITTED BECAUSE THEY’LL KEEP ON MESSING UP THE ORDER!!read more
Sep 5th, 2022
by admin.
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“We are experiencing high call volumes” blah blah blah. Why not employ some more people if you are always so busy????? I was 149 in the queue. That is ridiculous!!!!
5 Sept 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
1, Waiting over a hour to talk to a customer service advisor. 2. Overcharged for a package of £47/month (from 153mbps to 304mbps; advertising with 290mbps average speed). However, the actual average download speed just 75mbps. And never fix the low speed problem. The internet will be suspended for 5 minutes between 2am to 3am. 3. Cancellation team is the worst customer service provider team in the world. Threatens me with £290 early termination fee. Bad and rude attitude.read more
Sep 2nd, 2022
by admin.
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Shell Energy website down, leaving customers unable to pay or check their bills
Independent: Andrew Griffin:
Shell Energy’s website is down, leaving people unable to pay or check their bills.
Visitors to the firm’s website were not even shown an error page or other notification, but found themselves unable to access anything at all.
Shell Energy is owned and operated by parent company Shell and offers gas and electricity to homes in the UK. It also offers broadband services.
On Twitter, the company said it was aware of the problem and was “working hard to resolve” the issue. In another post it said it would be “back up and running shortly”.read more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
Snippets from broadband.co.uk reviews:
“We are experiencing high call volumes” blah blah blah. Why not employ some more people if you are always so busy????? 
Shell Energy website down, leaving customers unable to pay or check their bills
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
