31 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
WiFi keeps dropping Internet connection…
WiFi keeps dropping Internet connection but broadband still connected. Not easy to speak to a person, 45 mins+ phone wait, get through to someone who does not have much idea what to do and then get cut off and they don’t ring you back. How can this possibly be called customer service? Argue that they are using a contract duration to avoid sorting out the problem and they have no answer. Dreadful.
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
