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August 25th, 2022:

UK’s Ofgem says Shell to refund overcharged customers

REUTERS

UK’s Ofgem says Shell to refund overcharged customers

Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.

The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs

Express: Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs

SHELL’S consumer energy business caused “additional and unnecessary stress” by overcharging more than 11,000 customers in Britain for their pre-paid tariffs, regulator Ofgem has said.

By ALEKS PHILLIPS

07:21, Thu, Aug 25, 2022 | UPDATED: 11:35, Thu, Aug 25, 2022
Shell Energy Retail will offer refunds to those affected for the overpayment, along with goodwill cash and a redress fund for consumers held by the energy watchdog. Some customers were accidentally overcharged on their tariffs for periods of time from January 2019. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Thousands of Shell Energy customers to be refunded share of £106,000 after being overcharged – are you due back cash?

THE Sun: Thousands of Shell Energy customers to be refunded share of £106,000 after being overcharged – are you due back cash?

James Flanders: 7:29, 25 Aug 2022: Updated: 8:15, 25 Aug 2022

SHELL energy is to pay prepayment meter customers £106,000 after the firm overcharged thousands of customers.

The energy supplier is to pay 11,275 prepayment customer accounts it has overcharged on its default tariffs.

Refunds will be issued automatically to affected customers.

Those on prepayment meters will see the cash added as a credit on their meter. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them

This is MONEY

Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them

  • Shell Energy admitted thousands of prepayment customers were overcharged
  • Affected customers only set to receive about £9.40, Ofgem said
  • The refunds will be paid automatically back to affected customers 

Shell Energy Retail is to refund and compensate 11,275 UK prepayment customer accounts after they were overcharged.

The energy giant will refund £106,000 and also hand out £30,970 in goodwill payments to affected households, with the average amount being refunded to affected customers is £9.40. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

25 August 2022

Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.

In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.

I am a Shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

This website and sisters royaldutchshellgroup.com, shellnazihistory.com, royaldutchshell.website, johndonovan.website, and shellnews.net, are owned by John Donovan. There is also a Wikipedia segment.
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