15 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Terrible customer service for Broadband Customers !!
I haven’t had my first bill yet and I spent so much time holding the line with their customer service. Never manage to have a resolution but only be passed between customer service, retention service and technical support.. not a single person has taken ownership of the issue or got anywhere close to giving me a solution. I’m dreading the thought I’m now stuck with them for over a year. What a massive mistake !!
PS Not once I’ve been given the name of the person I was talking to; this makes me very worried about the authenticity of the previous reviews praising individuals for their “great” service !!
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
